Global Love Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The busniess thinks that my handbag is normal wear and I do not agree my bag is in brand new condition and is a 4 months old not years . Michael Kors made one exchange with a purse of my choice and upon delivery the lock was damaged and scratched so I than contacted Randell d and he did an exchange with a gift card it was all reguarding one item also I spoke to management at the jersey gardens outlet store upon using my gift card to discuss the item I was going to purchase and they said the Hamilton purse that I decided to purchase was not going to slouch and bend fully over so I purchased that item and left the store only to run into the same issue with the defected material the whole bag bends and slouches to a close position and I'm not happy about this situation Randall d will not do an exchange to accommodate me as being a value customer with Michael Kors not to mention it took me 2 months to get a hold of Michael Kors because they were switching phone serves so I had to make a state complaint with my first exchange just to get a call back. I'm extremely unhappy with this item 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

*Please be advised we are currently looking into this matter. The customer will be contacted directly.  ..

We are truly sorry for the inconvenience. Please be advised we are currently looking into this matter. The customer will be contacted directly.

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].I think they don't care about this. Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Please note, our watch department has confirmed, as of 6/**/17 we are currently still waiting for the return of the watch. The customer was provided with a [redacted] Shipping label and it has not been used. Once the item has been received, a refund will be issued for the amount paid.

We sincerely apologize for the inconvenience. Our records show an order was placed for the customers replacement selection on 5/**/17 . [redacted] tracking shows the replacement handbag was Delivered On: Thursday,  06/**/2017 at 10:14 A.M.

Please be advised we are currently looking into this matter. We are reaching out to our Europe Customer Service Department for further assistance. The customer will be contacted directly.

We sincerely apologize to the customer for the difficulty she experienced during the warranty processes. Please note, our records show the customer was contacted by our call center manager on 7/**/17 and was issued a virtual gift card for the full amount paid.

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 No one could tell me why it took so long to receive my bag and why customer service treated me so rudely they...

have lost a customer 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the inconvenience. the customer has been contacted and a virtual gift card will be issued for the suits.

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

We sincerely apologize for any inconvenience this may have caused [redacted]. the customers inquiry about her replacement order should have been addressed differently and for this we apologize and assure you we will address the matter with the involved parties. It seems the customer’s order may...

have experienced unforeseen problems due to inventory and shipping delays. Our records indicate the customer was offered a $50 appeasement gift card, and a new selection has been provided. We confirm a new order was placed today 12/**/16 for the customers new selection.

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Please be advised we are currently looking into this matter. The customer will be contacted directly.

Our customer service has reached out to the customer and is currently working with the customer under the warranty process.

As stated on our website; “Subject to applicable conditions and exclusions, handbags, small leather goods and tech accessories are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the handbag, small leather good or tech accessory proves to...

be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product”. Unfortunately the customers handbag is outside of the warranty period. Customer will be contacted in order to offer information about our repair facility and answer any questions she may have. Tell us why here...

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]

Please be advised we have reached out to [redacted] on 8/* and offered to allow an exception to our policy. The customer may return the sandals to our offices and in return we will send her a $40 Michael Kors virtual gift card as reimbursement. The consumer accepted our offer.

Please note based on our records, replacement straps were available and were shipped to the customer as of 8/**/16. We do not offer expedited shipping for replacement parts. We ask for customers to allow 5 to 10 business days for shipping.