Global Love Care

Thank you for your assistanceAs per our conversation this morning, Our handbags are covered by a one year limited warranty on manufacturing defects*** ***
handbag was purchased in as shown on her receiptAlso, *** *** complaint about the handbag is not considered a manufacturing defectThis is considered wear and tearIf you need further information please feel free to contact meBest Regards, Cynthia S*** SrConsumer Support Coordinator MICHAEL KORS * *** ***
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Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Michael Kors regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I will be returning the shoes and wait for my refundI will update you once I have received my refund.thank
you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please be advised, we received correspondence in regards to *** *** claim on 8/*** *** was contacted by Randal D., our corporate Consumer Support Coordinator on 8/** where she was asked to forward detailed photos of her handbagAfter her photos were reviewed by our Quality Assurance team we made the determination her hand displayed signs of wear and tearOn 8/** *** *** was contacted by Randal, where he then explained to her that her item was not deemed defective and whyPrior to the this claim we have made two courtesy exceptions for *** *** for merchandise that was not deemed defectiveWe will uphold our determination on this claimFor additional information on our warranty process, please visit michaelkors.com

Please note, this customer has never reached out to Michael Kors customer serviceWe only work with Michael Kors Stores based in the USCustomer will be contacted directly to offer assistance

Please note, lost order refunds have bene issued on each of the orders for the two missing itemsThe customer had other orders that needed to be reviewed before issuing the refundCustomer should be all set now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business’s response is not acceptable because in my opinion; it is disingenuous. Much to my surprise the business has put no real effort into the resolution of this matter as evidenced by the “canned” response related to their policyI’ve received the same response from customer service representatives over the phone and via email verbatim. I am questioning the authority of the person who penned the response as my suspicion is that it is from just another customer service representativeI received a host of emails from approximately five customer service representatives when I emailed photos of the bag. I requested that the issue be elevated to a supervisor and the request was ignoredI believe the business is skirting the crux of the matter which is the poor quality and workmanship of the handbag in question. It seems reasonable that if a company were interested in customer satisfaction and retention that the focus would be on the integrity of the manufacturing processes rather than simply on time linesI have been a consumer of Michael Kors products for some time and have not encountered this problem previouslyI would like to remain a loyal consumer of this business but I cannot in good conscience if I am not valued or respected. I resent the business being blind to a defect in the craftsmanship and further adding insult to injury by offering to provide their repair vendor’s contact informationI paid hundreds of dollars for this handbag and I want either a replacement or a full refund because I am not ultimately responsible for the craftsmanship of the product I am thankful for the Revdex.com process because it is an opportunity for both the consumer and the business to collaborate on an equitable resolution. I would humbly request that the business examine and inspect the product and in so doing establish whether the handbag has been subjected to misuse or extraordinary wear and tear.Respectfully, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We’re sorry for the inconvenience, however the email received by the customer is not being sent by Michael KorsIt’s most likely spam relatedAll newsletters, offers and all email correspondence from Michael Kors will end with ***

At this time, I have been contacted directly by Michael Kors regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I haven't received my replacement product nor a tracking number which I was told takes 3-business daysEverytime I
call it get we are sorry that this has happened, but no resolution I will never buy anything else from Michael Kors and I am continually letting everyone I come in contact with know what has happened to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised our warranty as posted online at *** "Subject to applicable conditions and exclusions, footwear is protected against defects in materials and/or workmanshipIf you feel the shoes or apparel purchased have a manufacturer's defect, please return the item to the place
of purchase." Purchases made at off-priced retailers, including *** are not covered under our warrantyAs a good will gesture, disregarding the place or purchase, we accepted the boots under our warranty for considerationOur offer for all warranty is to repair or offer similar replacementThis this consumer's case we can neither repair the boots or offer similar replacement, therefor we offered reimbursement in the form of a gift card for the price paid on 4/*/We do not cover taxes or any other charges incurred by the consumerWe continue to uphold our offer of a $Michael Kors gift card which can be redeemed at a ny Michael Kors lifestyle, outlet, or collection store, or online at ***. *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We sincerely apologize for the inconveniencePlease be advised we are currently looking into this matterThe customer will be contacted directly

Based
on our company policy, all items sent under the warranty process require and
inspectionOur handbags are covered by a one year limited warranty on manufacturing
defectsThe customers handbag was scanned in to our inspection team on 8/**
We ask to allow three to five business days for the inspection processThe customer
will be contacted once a determination has been made

the store will be working with the customer to find a resolutionCustomer service will be shipping out a pair of black straps to the customer

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Appreciate Revdex.com for taking it to Merchant and resolving the concerns
Sincerely,
*** ***