Global Love Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We sincerely apologize for the continued lack of assistance from the storesThis matter will be addressed internallyA corporate office representative will be reaching out to the customer for further assistance

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] No one could tell me why it took so long to receive my bag and why customer service treated me so rudely they have lost a customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please note, Michael Kors currently does not provide text servicesAny Michael Kors text messages customers receive are not affiliated with Michael Kors and are considered fraudulent advertisingWe apologize that any misrepresentation of our name and brand may have caused any inconvenience

We apologize for the inconveniencePlease be advised we are currently looking into this matterThe customer will be contacted directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the second complaint with Revdex.comThe first was closed after Michael Kors said they would reach out to me to resolve the issueMK did in fact reach out (ticket # [redacted] ) and sent me a shipping label to send them my defective handbag that had been repaired twice and still was not functioningUsing the label I shipped my handbag to MKI was told it takes 3-days to inspect the bagThe bag was delivered to MK on Dec [redacted] yet when I reach out to Michael Kors to find out the status, they give me zero informationIn fact, there is no record that they even have the handbagI has been OVER a month and this company has made no effort to resolve this issueThey have sent me generic 'cut and paste' responses to my emailsI have even contacted them via Facebook and was told someone would get back to meI have received not even a voicemail! Now I have no bag AND no answers! I am lividWorst customer service I have ever received which is sad because I actually love the brand and have many of their products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please be advised we have emailed the consumer at the email address provided on the complaint form. We will allow a courtesy exception and accommodate a return of the unused item with the tags and packaging. The customer has been instructed to return the product with the completed return form using... the prepaid label provided in the original package.

Our customer service has reached out to the customer and is currently working with the customer under the warranty process

We sincerely apologize for any inconvenience this may have caused [redacted] the customers inquiry about her replacement order should have been addressed differently and for this we apologize and assure you we will address the matter with the involved partiesIt seems the customer’s order may have experienced unforeseen problems due to inventory and shipping delaysOur records indicate the customer was offered a $appeasement gift card, and a new selection has been providedWe confirm a new order was placed today for the customers new selection

Please be advised, we received correspondence in regards to [redacted] claim on 8/** [redacted] was contacted by Randal D., our corporate Consumer Support Coordinator on 8/ [redacted] where she was asked to forward detailed photos of her handbagAfter her photos were reviewed by our Quality Assurance team we made the determination her hand displayed signs of wear and tearOn 8/ [redacted] was contacted by Randal, where he then explained to her that her item was not deemed defective and whyPrior to the this claim we have made two courtesy exceptions for [redacted] for merchandise that was not deemed defectiveWe will uphold our determination on this claimFor additional information on our warranty process, please visit [redacted]

We sincerely apologize for the inconvenienceThe customer has been contacted directly by the store in order to resolve this matter

We sincerely apologize to the customer for the difficulty she experienced during the warranty processesPlease note, our records show the customer was contacted by our call center manager on and was issued a virtual gift card for the full amount paid

Revdex.com:At this time, my complaint, ID [redacted] regarding Michael Kors has been resolved Sincerely, [redacted]

We sincerely apologize for the inconvenienceOur records show an order was placed for the customers replacement selection on *** tracking shows the replacement handbag was Delivered On: Thursday, at 10:A.M

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMichael Kors refunded my shipping money, and I am pleased with this actionThank you very much Sincerely, [redacted] ***

Please be advised we have corrected the item description on our website to reflect the correct measurements of inchesAs a token of our appreciation for bringing the situation to our attention, we will be sending the customer a $virtual gift card to the customer via the email address provided on this complaintLastly, after review of the representative's interaction, she has been removed from our services

We are sorry for the inconvenienceUnfortunately the customer stuffed the return into a smaller box that caused deep creases and bends, effectively damaging the productFor this reason we cannot accept it back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did tried to contact them several times before having to issue a Revdex.com complaint because all I would hear is that I would be contacted and it never happened, I have phone records and everythingi did received an email a week ago about them sending a replacement, however im still waiting on tracking number so that im able to track the package this time myself In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please be advised we are currently looking into this matterThe customer will be contacted directly

Revdex.com:At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted] .Sincerely, [redacted] ***