GM Financial

January 19,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

July 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
I did not have any arrangement set up until Aug 19thHow can my payment be considered late when no loan agreement was made?
Regards,
*** ***

The business did not disclose and inform me of the the simple interest information This was a sneaky way to do a contract and I will not accept the response from the business I overpaid the payments thinking my balance was decreasing and it was notAfter looking at the payment history, majority of my payments are going towards the interest, which is NOT shown on the website

January 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that a Notice of Our Plan to Sell Property and Notice of Right to Redeem or Reinstate was mailed out to the address on file December 18, Should you require additional copies of the statutory notices, a subpoena is required
Please be advised that GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance, please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.GM Lease Assumptions stated at the start of the process, it would take 30-days to complete in full GM sent a document stating the process was complete Now, GM is stating no it wasn't, our mistake That is not how things work in an accountable corporate world I am requesting a refund in full for the July payment as this letter is written proof that GM had completed their process The statement saying that it took longer, is unacceptable
Regards,
*** ***

Complaint: ***
I am rejecting this response because: A) Under what circumstances was it undeliverable? I ensured that my address was correct, and that the other party on the title had done the same. B) How has it been almost a month since my title has been returned as undeliverable to GM Financial, yet nobody has bothered to contact me to get this rectified?
Regards,
*** ***

December 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As of the today's
date, our records indicate that we have made numerous attempts to reach you and advise that we are still in need of the final repair bill from the body shopThis can be faxed to ***Once the needed documents have been received by GM Financial, a check will be overnighted to the body shop
Should you have further questions or require any additional assistance, please contact us at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On October 29, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Toyota Camry in the amount of $ 16,at an interest rate of 20.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on November 28,
On June 1, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past duePlease note that GM Financial places a high priority on adhering to all state and federal lawsThe state of North Carolina does not require cure notices to be sent prior to submitting the account for repossessionThe account history was reviewed thoroughly and it has been determined that the handling of the account is in compliance with your Contract and all state and federal laws
Please be advised numerous efforts were made to contact you with regard to the status of the accountOur records reflect that we last spoke with you on May 13, 2016; at which time you declined a deferment that was offered to you, and informed GM Financial that a payment would be made at the end of the monthThe last payment received on the account was on March 22,
Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agenciesWhile there are times, and yours is one of them, where we might like to follow our hearts and the equities of the situation and ignore our legal and contractual obligations, we just cannot do soAccordingly, and with mixed emotions, I must inform you that GM Financial is unable to honor your request to delete or alter your account information from your credit report
Should you have further questions or require any additional assistance, please contact GM Financials Loss Recovery department at ###-###-####
Sincerely,
GM Financial

June 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your GM
Financial account ending in *** has been corrected and reflects the next payment due date is July 26, As of the date of this letter, please note there have been no derogatory marks reported to the credit agencies
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.As previously stated, the double payment is a separate issue so I won't be commenting on it.As pointed out on the original complaint I email the request to initiate the transfer on 6/30/Diana, the back office manager, failed to send the Assumption Authorization Form and Credit Application until nearly two weeks later (on 7/12/16)This is not only outside of the hour guideline per GM Financial but also after numerous complaints to your reps and manager Victoria H***...all of whom admitted that GM Financial made mistakes in my caseTherefore, I'm unclear on how you would be able to categorize this as being handled in a "timely" fashionBecause of all of the mistakes and delays, MsH*** put my case as her top priority and admitted that it was now a "special circumstance" caseShe also promised to work directly with Diana for the remainder of the transfer processIf my case was standard, GM Financial management would not have intervened to this degree.Now comes the start of the second set of delaysOn 7/12/16, after the assuming party and I submitted the above-mentioned documents, GM Financial fails to get a response back from the credit report agency until nearly a week later (on 7/18/16) because they had again delayed on the paperwork...this time in submitting to the 3rd party agencyAgain, this is outside of the promised hour window.In short, if these two delays had not occurred (i.eif GM Financial didn't make these mistakes) then the transfer of the vehicle would have completed BEFORE the $payment on 7/29/Since the actions of GM Financial is directly responsible for extending the transfer process and triggering the payment, I shouldn't be penalized for itPlease check these facts against the notes on my account again should you need to verify my claimsIn short, I'd like to extend you one final opportunity to reverse the $chargeIn doing so, I will mark this complaint as settle and won't escalate this issue further to GM corporateThank you for your considerationI trust that you'll find this a fair resolution under these circumstances
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and date of inquiryUpon receipt of this information I
will research this matter
Sincerely,
GM Financial

February 6,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect the payment drafted on December 26, was returned as account frozen, thereby terminating your automatic payment planPlease be advised, your January payment was made online on January 21, and has posted to your accountYour next payment will be due on February 23,
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because: No one has contacted meStill cant log into accountDon't receive any statements in mailBusiness as usual with GM Financial Regards,*** ***

September 27,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 8, 2015, you
entered into a Retail Lease Agreement (“Contract”) for a Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 8th day of each month
Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Minnesota does not require a cure period or notice of repossession be mailed prior to repossessionOn July 20, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueOur records reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning April 8, and disabled on April 8, This type of payment is customer driven, initiated and authorizedPlease be advised numerous efforts were made to contact you with regard to the status of the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

I need more explanation why I was reported May days late to the credit bureauWhen it was paid off in Feb I still feel like this is not accurate and lawful in my opinion.

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On July 11, 2015, you signed a Lease Agreement for a GMC AcadiaWithin the agreement, you agreed to a month lease term with a monthly
payment in the amount of $per month, due on the 10th day of each month.Our records reflect that you attempted to set up a recurring payment schedule online on August 12, 2015, but unfortunately the plan did not processOn September 4, 2015, you were notified of this information and were also advised that you would need to remit the payment yourselfAs a courtesy $in late fees were waivedAn ACH payment was made online using Western Union SpeedPay on the same dateOur records do not reflect that any further recurring payment schedules were attempted to be set up online.Our records further reflect that you spoke to GM Financial on October 20, regarding the past due rent payments for September and October of You did not remit a payment online for these payments until October 21, 2015, when the September rent payment was days past dueOn October 27, your account was set up on EFT to automatically withdraw your rent payments from your bank account beginning in December of 2015.GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review are copies of your Lease Agreement and Status of AccountShould you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-5212.Sincerely,GM Financial

This matter may take several months
*** ***

November 29,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

September 15,
RE: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional
information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial