GM Financial

July 20,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is
required For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have let go of my attorney for the purposes of attempting to come to an out of court solution to this issue with the business The business may work with me directly for the purposes of resolving this complaint
Regards,
*** ***

April 13,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On December 28, 2017, the vehicle was involved in an accident and was declared a total loss by American Family Insurance GM Financial received a payment from American Family Insurance in the amount of $15,055.75, which has been posted to your account
With regard to the Guaranteed Auto Protection (GAP) Insurance, this is a blanket GAP coverage for all GM Financial lease vehicles in the event of a total loss GM Financial is actively working with your insurance company and the GAP provider, ***, to complete your claim Upon receipt of the GAP proceeds, GM Financial will issue any overage payable refund directly to you
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have received You may contact our total loss department directly at 1-877-203-for updates regarding your claim
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My account number is ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Social is *** account is under my husband name *** ***
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Your account payment history has been reviewed and the April 24, base rent payment was received on May 25, 2016, when
your lease account was days past dueAs this date was also the reporting date for your account, GM Financial has submitted a request to remove the negative information reported on that datePlease allow 30-days for the credit bureau reporting agencies to reflect this updatePlease be aware that GM Financial reports to the credit bureau reporting agencies days from your base rent due date each month. Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####. Sincerely,GM Financial

January 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that a Notice of Our Plan to Sell Property and Notice of Right to Redeem or Reinstate was mailed out to the address on file December 18, Should you require additional copies of the statutory notices, a subpoena is required
Please be advised that GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have already provided GM Financial with proof of relocation, documents include moving company documents, vehicle shipping and receipt documents, change of postal address documents, new insurance in new location, copy of apartment lease in new location, offer letter showing my start date at new location, airline ticket reservations showing my dates of travel to the new location. I do not have a receipt of returning my plates, since that is not something that i'm required to request. They are requesting an uncommon document for the purpose of dismissing my dispute.
Regards,
*** ***

February 23,
Re: Complaint ID: ***
*** ***
Dear MsShakoor,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be assured your GM Financial lease account has been corrected, and the billed amount for the erroneous parking tickets, has been removedWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

January 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
An update was submitted to the credit bureau reporting agencies to reflect as a resolved disputePlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
As I stated before, I will not be jumping through any more hoops for GM FinancialI will not contact my bank anymore on your behalf and I will be returning the car soonI will contact Transunion about my credit and explain what has happenedI will no longer be doing
business with youI don't appreciate the lack of compassion for a customerYou apologize for the way I FEEL I was treatedNo its not how I feel I was treated, its how I actually was treated

February 7,
Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On April 22, 2016, GM Financial received an application for credit submitted at Bel Air NissanYou have indicated that you are disputing the inquiries as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiry from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Copy of the Inquiry Removal letter has been included for your reviewShould you have any further questions contact Customer Service at ***
Sincerely,
GM Financial

March 1,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on
June 24, 2015, you signed a Retail Installment Sale Contract for a Chevrolet Cruze in the amount of $13,at an interest rate of 14.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 24,
On September 26, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
A repossession fee is charged every time a vehicle is picked up, along with any other additional fees
Our records reflect that you completed the reinstatement of this vehicle on September 29,
On October 10, 2017, GM Financial received a check in the amount of $9,The payment was not sufficient to satisfy the loan balance and was applied to the principal balanceAn additional payment was received on February 17, in the amount of $which satisfied the loanDue to the issues you have experienced, a check in the amount of $has been sent to the address on file via FedEx overnightPlease be advised your account currently reflects a zero balance
Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11300660, and have determined that this does not resolve my disputeI wanted it to be on records as you continually harass us with phone calls that you have offered no help and charge us $for a late fee multiple timesThis is not resolved as you have done nothing except send me information that I asked for many times outside of the Revdex.com but they suddenly show up through the Revdex.comSo sad that you offer no help to people

June 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial received an
application for credit and you have indicated that you are disputing the inquiries as unauthorizedAs of the date of this letter, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Should you have any further questions, please contact the Customer Service Department at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Account Number is :

Complaint: ***
I am rejecting this response because: For the record, I signed up for automatic payments on 5/10/which was confirmed on 5/16/with a letter that states the first payment will come out on 7/3/I can provide you with that letter if you can't find itIf you would, please check your phone record, I called GM financial to set these payments up, and followed your customer service representatives instructions so that all payments would be made on-timeAlso, I attached the emails from GM financial that recognize, GM financial did have issues with their billing system, which I have resolved by spending hours of my time on the phone with your representatives. At this time no further action regarding this complaint is neededYou will be notified if another issue arises.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Please see attached credit report informationI am attaching a report pulled by mortgage lender in September, and a report pulled by mortgage lender in OctoberNote the difference in GM Financial reportingThe October report is showing 90+ days late times In addition, it show Last Activity being 03/2017, meaning it will continue to affect my credit report longer than the year limit
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an additional update and forwarded the proper documentation to all three major credit bureausPlease allow the credit
bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 19, 2015, you entered into a Closed End Motor Vehicle Lease (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a
month lease term with a monthly payment in the amount of $per month, due on the 19th day of each month
Our records reflect that a payment intended for the July of base rent payment was received on August 3, in the amount of $429.45; this payment was returned to GM Financial due to insufficient funds on August 10, On August 25, 2015, GM Financial received a payment in the amount of $which paid the July of base rent payment; at this time, the account was days past dueThe base rent payment for August of was initially received on September 25, 2015, when the account was days past dueA payment in the amount of $was received on October 7, intended for the September of base rent payment; this payment was returned to GM Financial due to insufficient funds on October 20, The next payment was received on October 28, in the amount of $and paid the September base rent payment; at this time, the account was days past due
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history have been reported with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your Account Payment History, and ContractShould you find any discrepancies and would like for GM Financial to research further, proof of cleared funds reflecting that the item(s) have been cashed by GM Financial are requiredPlease fax in a front and back copy of the cashed item or a bank statement with a running balance reflecting the cashed item to (877) 868-and (716) 616-, so that research may begin
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at 1(800)369-
Sincerely,
GM Financial