GM Financial

Complaint: ***
I am rejecting this response because: we have been getting negative hits on the credit reports dating May 1, and June 1, 2018. We did however, have an improved Account from GMC financial dating May 24th, 2018. This was about the time when I was in the process of filing the complaint with the Revdex.com and it was followed by the negative hit on June 1st???? How is it that we are still getting “delinquent account” hits on our credit histories and we are going on months now since we have completely payed off the lease and purchased the truck We should not have a single delinquent account hit on our accounts after we have paid for the vehicle completely. What we should have on our credit history is “account paid in full. Our expectation is that the negative hits on all of the credit reports for both myself and Glenn be removed from the reports dating after March 26th. Our further expectation is that the account be noted as paid in full on all credit reports. I am willing to give the Credit Bureaus time to catch up as requested however, GMC financial also needs to look at their system to see if there is some sort of glitch that is causing the negative hits to occur on a monthly basis. Should I see another negative hit from GMC Financial I will report the whole issue to the Department of Commerce, The Attorney Generals office, all of the Credit Bureaus and anyone else I need to in order to get this resolved. Sincerely,*** *** *** ***

July 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, as a customer courtesy, GM Financial has waived $in late fees that assessed on your accountThis information will appear on your next billing statement
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

My name is *** *** complaint id number I'm responding back regarding my complaintMy account was closed in in all my credit reportsNow its stating like my account was closed in I would like my account to report like it was beforeWhen they changed the years it looks like I just had a repo on my credit report and I haven't heard from them since Please help.Thank you, ***
Regards,
*** ***

Thank you for forwarding the
additional correspondence
GM Financial considers all customer
concerns very seriouslyAfter a
thorough review of the account it has been determined that the handling of the
account was in compliance with all state and federal lawsBased on this
review, GM Financial has not changed its position regarding the status of your
account
Please contact our office
directly should you have further questions or concerns at ###-###-####
Sincerely,
GM Financial

I re-aver, re-iterate and re-allege all prior inquiries, complaints and responses as though copied herein in extensio. AmeriCredit & GM Financial have done way more than pay late at Christmas and the first month of college tuitionGM bailed out AmeriCredit and USA bailed out GMMrDaniel E *** has seen it all, yet I can't get help to be in a better position to buy a new GM product - a Buick Enclave or GMC Acadia - at income tax refund timeIs *** *** still GM's Marketing chief?Lastly, it took almost a dozen inquiries to get documentationUnder the FCRA, the allowable delays were not metEach such violation is actionable, with a minimum statutory liquidated damage amount.I will get in touch with Mr*** and MrM*** for their review during the Holiday Season

April 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com
GM Financial has corrected the issue and going forward, there should be no additional issues regarding this matterThe plates are now registered to the Chevrolet EquinoxAny questions regarding the plates will need to go through your local DMV
Once again, we do deeply apologize for any inconvenience this may have caused you
If you have any further questions or concerns regarding this matter, please contact Lease Customer Service at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
How do I reach out to them to send my info over to them to get this taken care of?
Regards,
*** ***

July 27,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
Our records
reflect that GM Financial received the payoff on the account and has sent the vehicle release to the repossession agentPlease contact the repossession agent to make arrangements to pick up the unitPlease be advised the lien/title will be released in approximately days
Should you have further questions please contact GM Financial at ###-###-####
Sincerely,
GM Financial

January 4,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

The business did not disclose and inform me of the the simple interest information This was a sneaky way to do a contract and I will not accept the response from the business I overpaid the payments thinking my balance was decreasing and it was notAfter looking at the payment history, majority of my payments are going towards the interest, which is NOT shown on the website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: due to the fact that I was never informed about the accumulating interest, or that it had an expiration date, it is the fault of GM Financial for not informing me when I first called to inquire about the payoff
Regards,
*** ***

August 19,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
GM Financial will refund the amount you will pay to obtain a front and back copy of the money order as it is needed to research and locate a missing payment
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)369-
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as GM Financial issues a check to me in the amount of $
Regards,
*** ***

June 29,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required
For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that management has approved your request to add your name to the title of the Chevrolet CruzePlease contact GM Financial
directly to provide the contact information and address of the West Virginia Department of Motor Vehicle (“DMV”) office location you will be usingOnce GM Financial sends the DMV office the letter of permission and title, you will need to go to the DMV to complete the process.Please contact Customer Service at ###-###-#### to provide the pertinent information.Sincerely,GM Financial

October 3, RE: Complaint ID: *** *** *** Dear Mrs***, Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information On March 5, 2016, you signed a Motor Vehicle Retail Installment Sales Contract (“Contract”) for the purchase of a Ford Fin the amount of $37, at an interest rate of 11.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on April 19, As per your Contract, on Page Section F, it states: PHYSICAL DAMAGE INSURANCE PROCEEDSYou must use physical damage insurance proceeds to repair the vehicle, unless we agree otherwise in writingHowever, if the vehicle is a total loss, you must use the insurance proceeds to pay what you owe usYou agree that we can use any proceeds from insurance to repair the vehicle, or we may reduce what you owe under this contractIf we apply insurance proceeds to the amount you owe, they will be applied to your payment sin the reverse order of when they are dueIf your insurance on the vehicle or credit insurance doesn’t pay all you owe, you must pay what is still owedOnce all amounts owed under this contact are paid, any remaining proceeds will be paid to you Please note that our system of record indicates that on December 28, 2016, your vehicle was deemed a total lossA letter was mailed to on January 16, 2017, which explained to you that during the total loss process you were responsible for keeping the account current otherwise, your account would report to the credit bureau agenciesThis letter also explained that you would be responsible for paying any difference owed per your ContractGM Financial received insurance proceeds in the amount of $34,on February 1, 2017, which was less than the full balance owedThe remaining balance was not paid off until February 27, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time A payment history and a copy of your contract was mailed to you for review If you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(***)***-*** Sincerely, GM Financial Tell us why here

October 10,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of our records reflects
on August 17, 2016, GM Financial quoted a payoff amount of $ 57,good for days to *** *** ***The payoff for your account was received on August 23,
Please be advised the payoff quoted to you on August 17, was a customer payoff good through August 18, 2016, and differs from the day payoff provided to the dealership
GM Financial is unable to honor your request for a refund as the amount received from *** *** *** was the full payoff balance required to purchase the vehicle
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

April 5,
Re: Complaint ID: *** *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I do not feel comfortable providing my social security or account numbers over the internetWith the information I have already provided, they should be able to find my account
Regards,
*** ***