GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a request has been submitted for a representative to contact you in regards to this matterFor further assistance, please feel free to contact GM Financial Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I appreciate that, but is there anything else you can do, that really doesn't make a lot of difference as to when I will get the loan paid off At least full payment of late charges waived would be appreciated Thanks
Regards,
*** ***

This is not a solution and it appears my time is going to be continuously wasted with this ridiculous companyWent this long raping people's pockets I don't see why this would be any different

November 3, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for sending the additional information Please note that the certified copy of your title was faxed to *** per your requestIf you would like to make payment arrangements, please contact our office at *** Sincerely, GM Financial Tell us why here

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 7, 2013, you signed a lease agreement for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a
monthly payment in the amount of $per month, due on the 7th day of each monthGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to comply with your request to make any changes or deletions to the credit bureau reporting
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial’s Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept the reaponseI have spoke with them this morning about this matter
Regards,
*** ***

May 31,
Re: Complaint ID: ***
*** L***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been
requested and is being processedA check in the amount of $will be mailed to the address on fileGM Financial is unable to honor your request to pay for a late fee towards your house payment
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

This has been resolved!

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding your account status. GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the previous credit bureau reporting. Should you have any additional questions regarding the settlement agreement between you and Vital, please contact Vital Recovery Services directly at ***. Sincerely, GM Financial

March 7,
*** *** ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that you made a phone call to GM Financial on February 22, to cancel your Auto PayOn February 27, a payment was drafted in the amount of $Please note that your cancellation request must be received at least days prior to your payment date to ensure cancellation
Please be advised that the payment received on February 27, was returned by your bank due to “Stop Payment” on March 1, In efforts to resolve this matter, a refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our position regarding this matter has not changedGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369- Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. On November 5, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Kia Sorrento in the amount of $23,at an
interest rate of 15.65%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on December 20, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date. As per your contract, we may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of your Principal Balance and to other amounts you owe under this contract in any order we choose. The payment you mentioned that you intended for the late fees were applied towards past due installment paymentsOn the date of July 25, 2015, GM Financial received a payment in the amount of $543.76; at this time your account was past due for the June 20, and July 20, installment due datesOf this payment, $was applied towards your June 20, installment due date and the remaining $was applied towards your July 20, installment due date. As you have requested to defer the August 20, and September 15, installment due dates, the deferment fee you are required to pay, in the amount of $207.15, will be applied towards the accrued interest balance while the account is in deferralYour contract reflects that you will pay additional finance charges at the Base Rate on the amount extended during the extensionGM Financial has not charged you the additional $extension fee also referenced within your contractThe deferment arrangement is currently pending the receipt of the $ In an effort to assist you further, the Team Leader whom you have been corresponding with has waived your late fee balance of $as a one-time customer courtesyNo additional late fees will be waived as the Late Fee is a part of your contractual obligation. Included for your review is a copy of your contract. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1-800-325-3930. Sincerely,GM Financial

January 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that GM Financial has made some long-planned
system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accountsWe apologize for any inconvenience you have experienced regarding this matter
Please note a request has been submitted and completed as of *** **, to cancel your recurring payment planOur records reflect two refunds in the amount of $*** were issued and sent by regular mail to your address of record on *** **, and *** **, As of *** *** 2018, an additional refund in the amount of $*** was requested to be returned to you, at this moment the request is still pendingPlease contact our office for additional status updates
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe again apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Sincerely,
GM Financial

August 24, RE: Complaint ID: *** *** *** Dear *** ***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information Please note that our system of record indicates that you called in on August 4, and August 5, to advise GM Financial that a double payment was made by mistake and requested a refundIn addition, our records specify that a representative provided you with an approximate time of refund which was 8-business days In further review of your account, the refund was sent overnight via FedEx on August 23, The tracking number for this transaction is *** Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

Complaint: ***
I am rejecting this response because:
I have let go of my attorney for the purposes of attempting to come to an out of court solution to this issue with the business The business may work with me directly for the purposes of resolving this complaint
Regards,
*** ***

Complaint: ***
I am rejecting this responseCan you tell me why my account was charged $twice (once on 12/2/and a second time on 12/4/17, which was stopped because of a stop payment was placed on my account because GM was over drafting my account by continuing to withdraw money that was not in there because I did not authorize this action) without my consent?
Regards,
*** ***

October 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the payment in question was applied to your lease accountAs of the date of this letter, there is no payment due on the account until October 11, for the monthly base rent payment
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

March 16,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised as you stated the title lost was not received, we will need a rejection letter from your local DMV stating this informationPlease send a copy of this notification via fax to *** ***Once this has been received, we will then be able to process your request for a duplicate title
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Our records reflect that a payment in the amount of $was submitted using a mobile device on May 15, at 4:pm (CST)When
you selected “Make Payment” within the Western Union SpeedPay system, you agreed to and authorized this transactionThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedGM Financial is unable to stop or alter these transactions on your behalf At this time, the payment has not yet been returned to GM FinancialAs you were advised on May 19, 2016, Western Union will attempt to pull the payment a second timeYour intentions regarding remitting the payment to GM Financial again on June 1, was documented; however, GM Financial cannot stop the second attempt by Western Union. While we empathize with your situation, GM Financial is unable to refund any bank fees that you may have assessed due to the payment being returned Should you have any further questions regarding this matter, please feel free to contact Customer Service at ###-###-####. Sincerely,GM Financial