GM Financial

March 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified causing an additional itemized tax entryAs previously explained, you are only responsible for a payment in the amount of $due on the 27th of each monthThe earn tax amount of $is included in the total installment payment of $Please be advised your GM Financial lease account reflects current with the next monthly base rent due date of July 27,
We apologize for any inconvenience this has caused, should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding your account status. GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the previous credit bureau reporting. Should you have any additional questions regarding the settlement agreement between you and Vital, please contact Vital Recovery Services directly at ***. Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:
My problem with this is the fact I was unaware of what happens with leftover interest at the end of a loanThey are counting me late for something that hadn't even been established yetMy regular payment was $They are listing a late payment in the amount of $It appears on my credit that I couldn't even make the payment on time of $My payment was $for the entire length of this loanFor the past year I was never lateTrying to establish my creditThe new loan was not even established at the time they are saying the $was lateSo how can they claim at that time $was late when we hadn't even made that new payment agreement All of this is totally wrong. If they wanted to report me late on the 4th it should be reported that I was late in the amount of $2,or whatever the full amount they say I should payNot $that wasn't even establishedThis needs removed I know I'm speaking for someone else but even the finance officer at *** *** agreed this is not rightHe even said GM Financial does some shady thingsI hope this can put a stop to them doing this to others as wellThank you so much.
Regards,
*** ***

February 21,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:
II was recently quoted on February that my payoff amount was $23,and was informed that it was good until February Please tell me how the payoff is $2,more than it was days ago?
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn December 13, 2013, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of the referenced Chevrolet Cruze. Within
the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on January 27, By defaulting on the installment payments, you broke the terms of this contract resulting in the repossession of the vehicle on December 18, and April 28, 2015.On December 18, the account was placed out for repossessionOn the date of repossession this account was delinquent for the required monthly installments of October, November and December. GM financial agreed to allow the unit to be reinstated once payment was received to bring the past due balance to a current statusSince the reinstatement in January our records indicate that a payment in the amount of $was received on April 17, 2015; however, on April 24, the payment was reversed and returned due to Non-Sufficient fundsAs a result the account remained delinquent for the required monthly installments of February, March and AprilPlease note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Louisiana does not require cure period or notice of repossession be mailed prior to repossessionOn April 27, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honored. Repossession is always unfortunate; however, at this time, we are unable to oblige your request to credit the account or reinstate the vehicle. As outlined on page of your contract, if you choose not to redeem the unit, the Chevrolet Cruze will be sold at auctionUpon the sale of the vehicle, we will apply the money from the sale to the amount you owe after subtracting allowed expensesIf the money from the sale is not enough to pay the amount you owe, you must pay the remaining amount to GM Financial unless the law provides otherwise. A copy of your account payment history and contract has been included for your review.If you elect to redeem the vehicle or require additional assistance, please feel free to contact GM Financial at ###-###-####Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:
I have let go of my attorney for the purposes of attempting to come to an out of court solution to this issue with the business The business may work with me directly for the purposes of resolving this complaint
Regards,
*** ***

Tell us February 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial
why here

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. On November 5, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Kia Sorrento in the amount of $23,at an
interest rate of 15.65%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on December 20, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date. As per your contract, we may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of your Principal Balance and to other amounts you owe under this contract in any order we choose. The payment you mentioned that you intended for the late fees were applied towards past due installment paymentsOn the date of July 25, 2015, GM Financial received a payment in the amount of $543.76; at this time your account was past due for the June 20, and July 20, installment due datesOf this payment, $was applied towards your June 20, installment due date and the remaining $was applied towards your July 20, installment due date. As you have requested to defer the August 20, and September 15, installment due dates, the deferment fee you are required to pay, in the amount of $207.15, will be applied towards the accrued interest balance while the account is in deferralYour contract reflects that you will pay additional finance charges at the Base Rate on the amount extended during the extensionGM Financial has not charged you the additional $extension fee also referenced within your contractThe deferment arrangement is currently pending the receipt of the $ In an effort to assist you further, the Team Leader whom you have been corresponding with has waived your late fee balance of $as a one-time customer courtesyNo additional late fees will be waived as the Late Fee is a part of your contractual obligation. Included for your review is a copy of your contract. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1-800-325-3930. Sincerely,GM Financial

This is not a solution and it appears my time is going to be continuously wasted with this ridiculous companyWent this long raping people's pockets I don't see why this would be any different

July 11,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customerYou may have the customer contact Lease Customer Service at ###-###-####
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

January 31,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On November 29, 2016, you signed a Motor Vehicle Lease
Agreement for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a monthly base rent payment in the amount of $per month, due on the 1st day of each month
A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on January 3, On this same day, a notice was sent to your address of record which explained in accordance with your recent request, your account had been set up on automatic debit from your checking/savings account (ACH)It also gave notification that this service would be effective with your lease payment due on February 1, Further review of your payment history reflects a payment of $was received by GM Financial on February 1, 2017, and was applied to the January base rent due datePlease note our records show numerous attempts were made in effort to contact you regarding the status of your account
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

January 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that GM Financial has made some long-planned
system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accountsWe apologize for any inconvenience you have experienced regarding this matter
Please note a request has been submitted and completed as of *** **, to cancel your recurring payment planOur records reflect two refunds in the amount of $*** were issued and sent by regular mail to your address of record on *** **, and *** **, As of *** *** 2018, an additional refund in the amount of $*** was requested to be returned to you, at this moment the request is still pendingPlease contact our office for additional status updates
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe again apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I have been told several times that my acct is being corrected after review indicating the new system prevents them from transferring my payment to correct account However I’m still receiving collection calls if the account is being worked why can’t the collection calls stop I don’t believe anything is being done
Regards,
*** ***

July 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note, there was no attachment provided with your complaint
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. GM Financial would like my account number. I am sending this through you to forward to them. My account number is ***. The last four digits of my SSS # are ***. Please let them know that I do not want any information that tells me that I need to take another step to get my car title which is what I have been given for the past months. It was paid off through them and I never received it, DMV in California never received it and it is not at the WV DMV. They should have it and I would like for them to send it to me.

October 20,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 16,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised as you stated the title lost was not received, we will need a rejection letter from your local DMV stating this informationPlease send a copy of this notification via fax to *** ***Once this has been received, we will then be able to process your request for a duplicate title
Sincerely,
GM Financial

October 8, 2015 Re: Complaint ID: *** *** Dear Ms*** Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information. GM Financial is unable to accept direct payoffs for
leased vehicles in the State of Florida; therefore, a third party, like Innovative Funding Services (“IFS”), is used to facilitate cash and third party financing transactions as well as to assist with indirect financing options for GM Financial lessees. We apologize that you have had a poor experience with Innovative Funding Services during the process of purchasing your leased vehicle. As IFS is an independent third party company, GM Financial is unable to determine what occurred between Vystar Credit Union and IFS to cause a delay in the payoff of your lease account; and as a result, GM Financial has submitted a request to the credit bureau reporting agencies to remove the negative reporting in September of Please allow 30-days for the credit bureau reporting agencies to reflect this update. GM Financial did not receive the payoff for your lease account until October 6, and your lease account is now closed Should you have any further questions, please feel free to contact Lease Servicing at *** Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I appreciate that, but is there anything else you can do, that really doesn't make a lot of difference as to when I will get the loan paid off At least full payment of late charges waived would be appreciated Thanks
Regards,
*** ***