GM Financial

Complaint: ***
I am rejecting this response because:They have not resolved the issueMy account number is *** I mailed both my payments to an Arlington texas address and have no been told their payment center is in Arizona Now I’m worried what will happen with my payments I have also been receiving calls from them for the last three days to call them about my accountWhen I call back I am on hold for close to an hour and no one answers.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: For the record, I signed up for automatic payments on 5/10/which was confirmed on 5/16/with a letter that states the first payment will come out on 7/3/I can provide you with that letter if you can't find itIf you would, please check your phone record, I called GM financial to set these payments up, and followed your customer service representatives instructions so that all payments would be made on-timeAlso, I attached the emails from GM financial that recognize, GM financial did have issues with their billing system, which I have resolved by spending hours of my time on the phone with your representatives. At this time no further action regarding this complaint is neededYou will be notified if another issue arises.
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The title for the Chrysler PT Cruiser was issued electronically by the State of Ohio to GM FinancialAs the vehicle is
registered and titled in Ohio, GM Financial has released the lien electronically to the State of OhioIf you have not received a paper copy of the title from the State of Ohio, you will need to contact the Clerk of the Courts Title Office in Lucas County at ###-###-####
In an effort to assist you in resolving the balance of the GM Financial account late fees in the amount of $have been waivedGM Financial is unable to provide any additional compensation regarding this matter
Should you have any further questions, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

March 22,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial received an
application for credit and you have indicated that you are disputing the inquiries as unauthorizedAs of the date of this letter, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Should you have any further questions, please contact the Customer Service Department at ***
Sincerely,
GM Financial

Complaint: ***
Good morning, I received an email stating that I would receive a tracking number Within 24-hours on 02/21/and it has been way passed that time frame and I still haven’t received anything
Regards,
***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 19, 2015, you entered into a Closed End Motor Vehicle Lease (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a
month lease term with a monthly payment in the amount of $per month, due on the 19th day of each month
Our records reflect that a payment intended for the July of base rent payment was received on August 3, in the amount of $429.45; this payment was returned to GM Financial due to insufficient funds on August 10, On August 25, 2015, GM Financial received a payment in the amount of $which paid the July of base rent payment; at this time, the account was days past dueThe base rent payment for August of was initially received on September 25, 2015, when the account was days past dueA payment in the amount of $was received on October 7, intended for the September of base rent payment; this payment was returned to GM Financial due to insufficient funds on October 20, The next payment was received on October 28, in the amount of $and paid the September base rent payment; at this time, the account was days past due
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history have been reported with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your Account Payment History, and ContractShould you find any discrepancies and would like for GM Financial to research further, proof of cleared funds reflecting that the item(s) have been cashed by GM Financial are requiredPlease fax in a front and back copy of the cashed item or a bank statement with a running balance reflecting the cashed item to (877) 868-and (716) 616-, so that research may begin
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at 1(800)369-
Sincerely,
GM Financial

March 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent via the Revdex.comI have reviewed your concerns and would like to provide the following information. The refund from Fairfax County has been received and is in the process of being refunded to your father’s estatePlease understand
that the refund process generally takes 30-days to completeHowever, an additional request has been submitted in an effort to expedite the refund request As we have received the appropriate probate documents indicating that you are the executor of your father’s estate, this refund will be mailed to your home address. Should you have any further questions or require additional assistance, please contact GM Financial Lease Servicing at ###-###-####. Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11300660, and have determined that this does not resolve my disputeI wanted it to be on records as you continually harass us with phone calls that you have offered no help and charge us $for a late fee multiple timesThis is not resolved as you have done nothing except send me information that I asked for many times outside of the Revdex.com but they suddenly show up through the Revdex.comSo sad that you offer no help to people

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has submitted an additional update and forwarded the proper documentation to all three major credit bureausPlease allow the credit
bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meUpon contacting and speaking to many supervisors and employees the answer I’ve been given multiple answers that don’t correlateI want to physically speak with someone concerning this matterThe payment was made through a bank account why would I receive a paper check through the mail ?
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial’s position regarding this matter has not changedPlease understand that how much you will owe over the life of this loan is completely dependent on how you’ve paid the account; and as a result of your account payment history, the actual amount you will pay is more than the amount reflected as the Total Sale Price shown in the Truth-In-Lending DisclosuresFinance Charges have been assessed as per your Contract and are within the maximum amounts permitted for this sale by state or federal lawExplanation of this type of interest accrual has been provided to you on more than one occasion in writing and over the phone throughout the life of your loan. Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####. Sincerely,GM Financial

September 12,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM
Financial sent the registration packet that includes the permission letter, Lease agreement, Power of Attorney, certified title/sales tax letter, and check to register vehicle via FedEx 2-day on September 7, via overnight, tracking ***Our records reflect that the package was delivered September 11,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

January 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
An update was submitted to the credit bureau reporting agencies to reflect as a resolved disputePlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

December 2,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records indicate that the payment of $that posted to your account on July 22, was applied to the following:
May 9, Installment Amount of $
June 9, Installment Amount of $
July 9, Installment Amount of $
Late Fee Balance of $
Cost of Repossession $
As of the date of this letter, your account is currently due for September, October and November payments, $of Late Fees and additional charges for the repossession of the vehicle on December 2,
A copy of the complete payment history has been included for your reviewShould you have further questions or require any additional assistance, please contact the Reinstatement Department at
***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:well that's too bad for GMAC financing what a shame to treat your veterans and law-enforcement that way after days and not or like any other company before reporting it to a credit report bureau While GMAC financing does have the ability to remove this from a credit report it is their choice to remain strict on their policy of days delinquent while I veteran is overseas in the military Croatia what a horrible customer service company I will never ever Buy a vehicle through GMAC again and I will be forwarding all the correspondence I had with GMAC and the Revdex.com to all of my local TV stations and social media don't be surprised if you see it in the near future the way GMAC treats a veteran - you can say all you want about following policy and strict guidelines but the general population is going to see otherwise on this particular matter - what a shameful company with no heart whatsoever I hope the story goes as big as the Applebee's manager who took away the veterans meal on Veterans Day Again what a horrible horrible customer service for United States veteran who was overseas to be bullied by GMAC on a credit report for days delinquency shame on you! Thank you for being patriotic GMAC I really do hope this goes viral you have been given an option and chose to do the wrong thing thank you!
Regards,
*** ***

June 27,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is aware an
earned tax amount has been inadvertently added to lease billing statements, caused by a recent enhancementWe are working on a resolution and apologize for any inconvenience this has caused you
Please note, you are responsible for a payment in the amount of $due on the 21st of each monthThe earn tax amount of $is already included in the total installment payment of $Please disregard the additional amount of $displayed on your billing statements
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: giving me your customer service number is not helpful at all.If you had read the complaint you would see that I have already called numerous times and no one will help me, hence the Revdex.com complaintMy email is ***my phone number is *** *** ***My acct number is ***. Regards,*** ***

July 8,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial bases a
credit decision on consumers’ credit files obtained by the credit reporting agencies at the time of application, income, expenses and the cost of the collateral
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customerYou may have the customer contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial