GM Financial

This is unacceptableWhen my account said it was "paid in full " I was under the knowledge that it was paid in fullAccording to Business.com the definition of 'Paid in Full " means " DEBT SATISFIED IN ITS ENTIRETY" Why does it mean something other than that to your company ?Revdex.com:

February 15,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 6, 2017, the
vehicle was involved in an accident and declared a total loss by
GEICO General Insurance Company (“GEICO”)On August 16, 2017, GM Financial received a payment from GEICO in the amount of $21,On September 11, 2017, The GAP proceeds from American Auto Guardian, Inc(“AAGI”) were applied to your account in the amount of $7,Once the insurance and GAP proceeds were applied to the remaining contract liability, you still had a balance of $The pro-rated warranty refund in the amount of $was subsequently applied to your account, leaving the remaining balance of $
In an effort to resolve this matter, GM Financial has processed a waiver for the remaining balanceYour account now reflects paid in full
If you have any questions or require additional assistance, please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

June 27,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is aware an
earned tax amount has been inadvertently added to lease billing statements, caused by a recent enhancementWe are working on a resolution and apologize for any inconvenience this has caused you
Please note, you are responsible for a payment in the amount of $due on the 21st of each monthThe earn tax amount of $is already included in the total installment payment of $Please disregard the additional amount of $displayed on your billing statements
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The title for the Chrysler PT Cruiser was issued electronically by the State of Ohio to GM FinancialAs the vehicle is
registered and titled in Ohio, GM Financial has released the lien electronically to the State of OhioIf you have not received a paper copy of the title from the State of Ohio, you will need to contact the Clerk of the Courts Title Office in Lucas County at ###-###-####
In an effort to assist you in resolving the balance of the GM Financial account late fees in the amount of $have been waivedGM Financial is unable to provide any additional compensation regarding this matter
Should you have any further questions, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial’s position regarding this matter has not changedPlease understand that how much you will owe over the life of this loan is completely dependent on how you’ve paid the account; and as a result of your account payment history, the actual amount you will pay is more than the amount reflected as the Total Sale Price shown in the Truth-In-Lending DisclosuresFinance Charges have been assessed as per your Contract and are within the maximum amounts permitted for this sale by state or federal lawExplanation of this type of interest accrual has been provided to you on more than one occasion in writing and over the phone throughout the life of your loan. Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####. Sincerely,GM Financial

July 15, 2016 Complaint ID: *** *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. On August 6, 2014, you signed a Closed End Motor Vehicle
Lease (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 6th day of each month. A review of the payment history of your account reflects that no payments were received by GM Financial in the months of November of or January, February, and June of 2016; and that payments received in the months of October of and April of were returned to GM Financial due to non-sufficient funds Please note that GM Financial places a high priority on adhering to all state and federal lawsThe State of Pennsylvania does not require a cure period or notice of repossession be mailed prior to repossessionOn April 8, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the January 6, base rent due dateOur records reflect that one payment in the amount of $was received on April 14, and was applied towards the past due January of base rent due date; however, this amount was not sufficient to bring the account current and no GM Financial approved payment arrangements were in place On April 21, 2016, the repossession company confirmed the recovery of the GMC Terrain and the amount required to reinstate the vehicle at that time was $These funds were received on April 22, and were applied to the costs of the repossession as well as the base rent due dates for February of 2016, March of 2016, and April of to bring the account currentOur records reflect that the vehicle was released back into your possession on April 25, On April 26, 2016, the payment originally received on April 14, was returned to GM Financial due to non-sufficient fundsThe reversal of this payment required the reapplication of the payments paid as part of the reinstatement to the base rent due dates for January, February, and March of 2016; causing the April 6, base rent due date to become delinquent. You did not remake this payment until May 24, The next payment was received on May 25, and was applied towards the May 6, base rent due datePayment records reflect that no payments were received within the month of June of On July 11, 2016, GM Financial received one payment in the amount of $which has been applied to the past due base rent payment of June 6, At this time, the July 6, base rent payment is days past due. Copies of your Contract and Payment History have been mailed to your address of recordPlease allow 7-business days from today’s date to receive Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####. Sincerely,GM Financial

November 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

December 2,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records indicate that the payment of $that posted to your account on July 22, was applied to the following:
May 9, Installment Amount of $
June 9, Installment Amount of $
July 9, Installment Amount of $
Late Fee Balance of $
Cost of Repossession $
As of the date of this letter, your account is currently due for September, October and November payments, $of Late Fees and additional charges for the repossession of the vehicle on December 2,
A copy of the complete payment history has been included for your reviewShould you have further questions or require any additional assistance, please contact the Reinstatement Department at
***
Sincerely,
GM Financial

March 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:They have not resolved the issueMy account number is *** I mailed both my payments to an Arlington texas address and have no been told their payment center is in Arizona Now I’m worried what will happen with my payments I have also been receiving calls from them for the last three days to call them about my accountWhen I call back I am on hold for close to an hour and no one answers.
Regards,
*** ***

April 11,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on April 11, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberPlease also include a copy of the disputed GM Financial information from your credit reportUpon receipt of this information I will research this matter Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am providing the information that they requested.This matter is still NOT resolved, I am simply responding back to the business' requestHere is the number ***
Regards,
*** ***

September 6,
Re: Complaint ID: 1*** Mauri ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
*** is my number
Regards,
*** ***

Thank you for the correspondence sent via the Revdex.comI have reviewed your concerns and would like to provide the following information. The refund from Fairfax County has been received and is in the process of being refunded to your father’s estatePlease understand
that the refund process generally takes 30-days to completeHowever, an additional request has been submitted in an effort to expedite the refund request As we have received the appropriate probate documents indicating that you are the executor of your father’s estate, this refund will be mailed to your home address. Should you have any further questions or require additional assistance, please contact GM Financial Lease Servicing at ###-###-####. Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. A review of your account has been completed; and as as a result, the remaining property taxes assessed on your account have been
waived. It appears that after you provided a copy of the Vehicle Return Receipt, base rent and late fee charges were waived; however, the Property Tax department was not notified of the earlier turn in date, so that the property tax assessed could be adjusted both internally and with the City of Austin An update has been submitted to the credit bureau reporting agencies to reflect your lease account as closed and paid in fullPlease allow 30-days for the agencies to reflect these changesWe apologize for any inconvenience this may have caused. Sincerely,GM Financial

July 8,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial bases a
credit decision on consumers’ credit files obtained by the credit reporting agencies at the time of application, income, expenses and the cost of the collateral
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customerYou may have the customer contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: giving me your customer service number is not helpful at all.If you had read the complaint you would see that I have already called numerous times and no one will help me, hence the Revdex.com complaintMy email is ***my phone number is *** *** ***My acct number is ***. Regards,*** ***