GM Financial

Complaint: ***
I am rejecting this response because:I have been told several times that my acct is being corrected after review indicating the new system prevents them from transferring my payment to correct account However I’m still receiving collection calls if the account is being worked why can’t the collection calls stop I don’t believe anything is being done
Regards,
*** ***

Complaint: ***
I am rejecting this response because: after the vehicle was sold I entered into an agreement and started making payments of $a monthYou did not include this into this break downWill that show on the documentation that is being sent to me?
Regards,
*** ***

TelJuly 16,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

October 8, 2015 Re: Complaint ID: *** *** Dear Ms*** Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information. GM Financial is unable to accept direct payoffs for
leased vehicles in the State of Florida; therefore, a third party, like Innovative Funding Services (“IFS”), is used to facilitate cash and third party financing transactions as well as to assist with indirect financing options for GM Financial lessees. We apologize that you have had a poor experience with Innovative Funding Services during the process of purchasing your leased vehicle. As IFS is an independent third party company, GM Financial is unable to determine what occurred between Vystar Credit Union and IFS to cause a delay in the payoff of your lease account; and as a result, GM Financial has submitted a request to the credit bureau reporting agencies to remove the negative reporting in September of Please allow 30-days for the credit bureau reporting agencies to reflect this update. GM Financial did not receive the payoff for your lease account until October 6, and your lease account is now closed Should you have any further questions, please feel free to contact Lease Servicing at *** Sincerely,GM Financial

The Company GM, contracted with *** to repossessed my vehicle and add mileage to the vehicle.GM, refuses to reveal to me if they had issues like this in the pass with this company.finally, since GM, employ this company they should compensate me for the damage and then go after ***, since they are the one who has a relationship and an agreementIt's thein responsibility to screen who they employ for this kind of business.*** ***

October 20,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. Is there any progress on this complaint?
Regards,
*** ***

July 11,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customerYou may have the customer contact Lease Customer Service at ###-###-####
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Tell us February 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial
why here

September 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised
payments are applied to the principal if the account is paid ahead and posted to any past due amounts first if the account is behindOur records reflect that all payments have been applied in accordance with the terms and conditions of the contract
It is important to understand that this contract is a “simple interest” contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of your contractExplanation of interest accrual, application of payments, and how late or early payments change what you must pay is explained on page two of your contract under the section titled “Finance Charge and Payments”By signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 4.90% in installments of $292.89, and any other charges within this contract
Included for your review is a copy of the Contract and the Account Payment HistoryShould you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at (***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our position regarding this matter has not changedUnfortunately, your account is not currently eligible for this type of payment assistance and we are unable to offer a deferment as a courtesy.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Our records do not reflect that this letter has been receivedPlease refax this document to ###-###-#### or ###-###-####, or you may e-mail it as an attachment to ***. Please understand that this letter does not guaranty the removal of the truthful and accurate derogatory information previously reported, it only allows for additional consideration of your request to be givenThe removal of the derogatory information is subject to upper management approvalIf approved, an update will be submitted to the credit bureau reporting agencies; however, any update of information on a credit report is still subject to the credit agencies processing timeframes, which is why customers are advised to allow 30-days for any changes to be reflected. Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: My credit score has dropped 60points in the process of you all not reporting to the credit bureausI tried to get a loan for a house and was denied because the report came back stating I was payments behind on a car note that you all received money forYou all need to forgive my loan and send me the title for the vehicleYou have ruined my credit score and the only solution you think you’re going to do is send my payment to the credit bureauThat’s not solving anything because that’s what was in my contract I signedWas for you all to report my payments to the credit bureau monthly not whenever you all felt like itI have already told you all the outcome that I wantI have been calling you all for the last months asking to correct my payments and none of your managers did anythingBertha, Sam, Ryan or ThomasI spoke to several people who said they are sending reports to get it resolved and here we are nowSend me the title for my vehicle and forgive the loan. Regards,
*** ***

You are wrong on both counts. When I signed my new car deal, I released all interest in both the Chevy Cruze being financed and the GM financial account. It is now in the hands of *** *** Chevrolet, and I am NOT responsible any longer.I cannot believe you don't hear a single word I'm saying.If you say I'm not being billed two months ahead, then why does the online payment system show two months due and not one month??If what you said WAS true, then the amount for February ONLY would show due, and not February AND March. Don't you get it?? Are you that stupid?What I saw was a bill for two months? I cannot believe your company is that stupid.Anyway, I am so glad not be a part of it any longer, and my mission in life is to steer everyone away from GM at all costs so they don't have to go through this. Until GM Financial updates their online billing process, they are going to continue to infuriate customers like me and lose business. It is clear to me that GM financial does not realize their error and is only concerned in their self-interests and just hates their customers.All emotions aside, GM Financial needs to completely revamp their online billing system to show only the current month due. If it is even one day past the due date, that does not give GM the right to automatically slap another month due onto the current month. As I have already said ten times, when I went to make my February payment on February 3, it said the amount due was $664. That's TWO months, and that's what I SAW. GM can explain it a hundred different ways but it still does not change the fact that I'm right. If they were right, I would agree with them, and only one month would show due.I am convinced now that the GM financial is quite insane. GM products, like my new Camaro, are the best, but their financing is horrible, and that's why I bought my way out of the contract. It was better before when they had payment books

January 31,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On November 29, 2016, you signed a Motor Vehicle Lease
Agreement for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a monthly base rent payment in the amount of $per month, due on the 1st day of each month
A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on January 3, On this same day, a notice was sent to your address of record which explained in accordance with your recent request, your account had been set up on automatic debit from your checking/savings account (ACH)It also gave notification that this service would be effective with your lease payment due on February 1, Further review of your payment history reflects a payment of $was received by GM Financial on February 1, 2017, and was applied to the January base rent due datePlease note our records show numerous attempts were made in effort to contact you regarding the status of your account
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
II was recently quoted on February that my payoff amount was $23,and was informed that it was good until February Please tell me how the payoff is $2,more than it was days ago?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 25,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records indicate that on April 19, 2018, the paid in full letter, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional release of lien and paid in full letter was sent via regular mail to your address on May 21,
Unfortunately, GM Financial is unable to provide an additional title as the original title was mailed to you on April 19, Please contact the Kentucky Department of Motor vehicles and provide the required documentation in order to request a duplicate title
On May 16, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account to reflect paid in full We have mailed a copy of a credit rating letter for your review
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***I am rejecting this response.Thank you for giving me the same information that you have already given me multiple times but I don't think you are understanding my situationI made one November payment (on 11/30/18) but your company TRIED TO TAKE OUT MORE PAYMENTS FROM MY ACCOUNT, after 11/30/WITHOUT MY CONSENTMy account was over drafted once on 12/1/by GM Financial due to insufficient funds before I put a stop payment (on 12/5/18) before the second transaction attempted to come out of my account (it was pending on 12/4/18)I have sent a money order to your business yesterday afternoon, GM should receive either 3/10/or 3/12/in the amount of $(which I would like refunded for the errors made by GM)This amount was the payoff amount I was given since that is all I owe to GMHowever my account says I now owe monthly payments on 3/20/(screen shots are attached)This should not be correct since my bank has already paid GM off for my car when refinanced. Dealing with GM has been such a hassleI have been in contact with multiple people who cannot tell me why GM tried to take out payments of $from my account AFTER my payment on 11/30/was made.
Regards,
*** ***

July 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial