GM Financial

October 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the payment in question was applied to your lease accountAs of the date of this letter, there is no payment due on the account until October 11, for the monthly base rent payment
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

Complaint: ***I am rejecting this response.Thank you for giving me the same information that you have already given me multiple times but I don't think you are understanding my situationI made one November payment (on 11/30/18) but your company TRIED TO TAKE OUT MORE PAYMENTS FROM MY ACCOUNT, after 11/30/WITHOUT MY CONSENTMy account was over drafted once on 12/1/by GM Financial due to insufficient funds before I put a stop payment (on 12/5/18) before the second transaction attempted to come out of my account (it was pending on 12/4/18)I have sent a money order to your business yesterday afternoon, GM should receive either 3/10/or 3/12/in the amount of $(which I would like refunded for the errors made by GM)This amount was the payoff amount I was given since that is all I owe to GMHowever my account says I now owe monthly payments on 3/20/(screen shots are attached)This should not be correct since my bank has already paid GM off for my car when refinanced. Dealing with GM has been such a hassleI have been in contact with multiple people who cannot tell me why GM tried to take out payments of $from my account AFTER my payment on 11/30/was made.
Regards,
*** ***

December 6,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 22,
Re: Complaint ID: *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
With the
information you’ve provided, GM Financial is unable to locate an account or application for creditPlease provide proof of the inquiry and GM Financial will research further
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at *** ***
Sincerely,
GM Financial

September 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised
payments are applied to the principal if the account is paid ahead and posted to any past due amounts first if the account is behindOur records reflect that all payments have been applied in accordance with the terms and conditions of the contract
It is important to understand that this contract is a “simple interest” contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of your contractExplanation of interest accrual, application of payments, and how late or early payments change what you must pay is explained on page two of your contract under the section titled “Finance Charge and Payments”By signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 4.90% in installments of $292.89, and any other charges within this contract
Included for your review is a copy of the Contract and the Account Payment HistoryShould you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at (***
Sincerely,
GM Financial

Complaint: ***GM Financial, Thank for replying thisI don't think I should put my full social security number here(see last # below)Your GM reference # for this case is ***.(see attachment) However you can call me at *** for further sensitive information
Regards,
*** ***SS# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept the reaponseI have spoke with them this morning about this matter
Regards,
*** ***

May 25,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records indicate that on April 19, 2018, the paid in full letter, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional release of lien and paid in full letter was sent via regular mail to your address on May 21,
Unfortunately, GM Financial is unable to provide an additional title as the original title was mailed to you on April 19, Please contact the Kentucky Department of Motor vehicles and provide the required documentation in order to request a duplicate title
On May 16, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account to reflect paid in full We have mailed a copy of a credit rating letter for your review
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 3, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for sending the additional information Please note that the certified copy of your title was faxed to *** per your requestIf you would like to make payment arrangements, please contact our office at *** Sincerely, GM Financial Tell us why here

June 5,
Re: Complaint ID: *** *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required
At your earliest convenience, please forward me your social security number and/or your account number Upon receipt of this information we will research this matter
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** ***
Dear MsShakoor,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
After a thorough review, GM Financial has submitted the request to remove the billed amount of $1,for the erroneous parking tickets from your GM Financial Lease accountUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. As per your Retail Installment Sale Contract (“Contract”), if payment is not received in full within days after it is due,
you will pay a late charge of $or 5% of the part of the payment that is late, whichever is greater Your loan matured on November 9, 2013, at which time the remaining balance of $1,became due in fullPlease understand that this is a simple interest contract, meaning that interest accrues daily in the unpaid portion of the Amount FinancedOn the maturity date of your account, the late fee balance owed was $An additional late fee assessed for the final installment due date in the amount of $on November 20, 2013, bringing the total late fee balance owed to $ GM Financial received partial payments on December 12, 2013, January 14, 2014, and January 31, These payments paid the outstanding Amount Financed and Finance Charge balances and paid $towards your late fee balanceA notice regarding the maturity of the account was mailed on November 9, and notices regarding the late fee balance were mailed on February 14, and April 17, All notices were mailed to your address of record. Our records of your account also reflect that on January 14, 2014, you contacted GM Financial and set up two payments in the amount of $each dated for January 14, and January 31, During this conversation you were advised that a late fee balance would still be owed after the application of these two payments; and that once all balances have been paid, the title would then be releasedOur records further reflect that telephone communication was not attempted regarding this balance as both parties to the contract unauthorized communication at the telephone numbers on file via MyAccount online. On November 24, 2015, GM Financial received an email regarding the titleA response was issued advising the e-mailing party to call in to Customer ServiceThe next communication with GM Financial occurred on April 8, 2016; where you were again advised of the outstanding late fee balanceAs of today’s date, a late fee balance still remains on your account in the amount of $As late fees are part of your contractual obligation, the title to the Mazda cannot be released until this balance is paid or settledIn an effort to assist you, a member of the leadership team offered the maximum waiver of 50% of the late fee balance owed after the amount $is received. Copies of your Contract, Account Payment History, Billing Statement dated October 20, 2013, Maturity Notice, and Late Fee Balance Notices have been mailed to the address provided on your Revdex.com complaintShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at 1(800)284-2271. Sincerely, GM Financial

TelJuly 16,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: why do I need to wait for a check to be mailed?? The last attempt was overnighted, I want my refund overnighted. Also, that was not an apology, that was a condescending remark. The poor service 'I feel' - are you kidding me???? I can lay out point by point every failure, lie, misrepresentation, etc, I was hung up on - unacceptable.And to prove the lack of communication within this 'organization' I received a phone call Finally yesterday from GM financial. Once again they assured me the check was being sent, overnighted with a true apology letter. Completely different response then what they sent through you. However, I have yet to receive my refund - I wont be holding my breath.
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On July 11, 2015, you signed a Lease Agreement for a GMC AcadiaWithin the agreement, you agreed to a month lease term with a monthly
payment in the amount of $per month, due on the 10th day of each month.Our records reflect that you attempted to set up a recurring payment schedule online on August 12, 2015, but unfortunately the plan did not processOn September 4, 2015, you were notified of this information and were also advised that you would need to remit the payment yourselfAs a courtesy $in late fees were waivedAn ACH payment was made online using Western Union SpeedPay on the same dateOur records do not reflect that any further recurring payment schedules were attempted to be set up online.Our records further reflect that you spoke to GM Financial on October 20, regarding the past due rent payments for September and October of You did not remit a payment online for these payments until October 21, 2015, when the September rent payment was days past dueOn October 27, your account was set up on EFT to automatically withdraw your rent payments from your bank account beginning in December of 2015.GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review are copies of your Lease Agreement and Status of AccountShould you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-5212.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:As stated in my initial complaint, the DMV received your package, but there was no title insideYou need to acknowledge that a mistake was made and fix itThis will require either finding the original paper title and sending it to the DMV or requesting a new paper title and sending it to the DMVPlease consider a new job if this is too difficult. Thanks
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Here's my account ***I would only like you guys to remove the dispute comments from September that was done, because I had all of my creditors remove the dispute against you guys and they told me to tell GM Financial to remove
there comments from the dispute that way it will be canceledI need this be done ASAP because my mortgage loan will NOT close if you guys to remove your commentsI cannot wait days for you guys to remove a comment from a disputePlease help by removing comments today if possible. Regards,
*** ***

September 27,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 8, 2015, you
entered into a Retail Lease Agreement (“Contract”) for a Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 8th day of each month
Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Minnesota does not require a cure period or notice of repossession be mailed prior to repossessionOn July 20, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueOur records reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning April 8, and disabled on April 8, This type of payment is customer driven, initiated and authorizedPlease be advised numerous efforts were made to contact you with regard to the status of the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

February 15,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report
truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law
Included for you review is a copy of your Account Payment HistoryIf you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

That's fine but I still will not accept that response without a better understanding of the law Since that is not something you feel is needed we are at a stale mate