GM Financial

February 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have
reviewed your concerns and would like to offer the following information
After further review of your account GM Financial was not able to confirm a conversation indicating you or anyone related to this account were told there was only payments remaining, when in fact there were All payments have been made, however some of that money was applied to Excess Miles and TaxesOur records do not support a conversation where GM Financial would waive the Excess Miles, as it is non-negotiable
GM Financial is unable to honor your request to waive the Excess Miles”Per your Retail Lease Agreement (“Lease”) and the Addendum to Closed-End Motor Vehicle Lease (“Addendum”) you are still responsible for all contractual obligation as well as excess mileage charges as described within the Lease
Included for your review is a copy of the contractShould you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

September 19,
Re: Complaint ID: ***
David ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 4,
Re: Complaint ID: *** *** ** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 27, 2018, to reflect the account with a zero balancePlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of November 13, 2015, your loan was settled as a charged off account and has been closedA credit bureau update has been submittedPlease
allow the credit bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I have previously submitted my social security card as well as drivers license photo identification with my two letters of validation one in June one August I cannot provide my social security number to be on public Revdex.com website
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
*** ***SSN ***Acct# ***
Regards,
*** ***

April 18,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously advised, a refund was requested and mailedCheck number ***, in the amount of $5,was sent to the address of record on April 16, This check was sent by regular US Mail, please allow 7-days for delivery
If you have any questions or require additional assistance, please contact GM Financial at ***
Sincerely,
GM Financial

I have an active lease and previously an active car loan that was and is paid on timeIn checking my credit report there is a collection charge placed on my credit back in April 7, My car loan was active and currentThere should be no balance with this company and they furthermore did not contact me regarding this erroneous debt.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want it removed from credit and zero'd out

April 10,
Re: Complaint ID* *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The account number is ***The absurd thing is, this just happened to ANOTHER very close friend of mineHer car was repossessed as well on Monday, September 26th with GM claiming she stopped payments in JuneI received a certified letter in the mail about repossession on September 25, The car was repossessed on Thursday, September 21stI was required to pay the $towing and storage fee, my vehicle was towed an hour away, the gas was drained from the vehicle and my theft alert notification is onI will never be conducting business with GM again and we assure you that this company will never receive business from those close to me.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To answer their questions, *** is the last of my socialMy truck is a Chevrolet Colorado Z71.
Regards,
*** ***

January 12,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberPlease include your desired resolutionUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GM financial has only sent April through December As I've illustrated over numerous phone calls which obviously go unheard is I need the tax billing from January 2016-April when I lived in Hampton countyThe amount billed was $when the city said it should've been less by a $What has been attach in their response is what I've agreed was correct over the callPlease get me the correct tax form or explain what the $paid in November was for
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Thank you for the resolution on the October paymentI am Rejecting this resolution because of the mark that will still exist for March I called GM Financial yesterday to further understand why the March payment was still being Marked as days passed dueThe explanation given to me was the Mark was for the February paymentThe computer records show the payment coming in and then being reversed and then received on March 9thWhile reviewing my bank statements the payment was taken out prior to march 9th and prior to 30days past dueI have provided my bank statement to GM Financial to show that the payment was taken prior to the marked date in your systemWhen making payments to GM Financial I use western union and not any automated bill pay from my bankI emailed my bank statement to *** yesterdayIf needed I can provided my bank statement here
Regards,
*** ***

July 10,
Re: Complaint ID: ***
*** W***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Your GM Financial
account reflects that you have a simple interest loan This means that your account accrues interest dailyPayments received are automatically applied toward your monthly installmentsFunds are first applied to the accrued interest and then to reduce the principal balanceIf, in the future, you send additional funds and would rather have them applied directly to the principal balance, please notify us after the payment has been received
A review of your account indicates that the recent payment overages have been applied towards your principal balance, as requestedWe apologize for any inconvenience you have experienced as a result of this situationShould you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

This is not fair, that is not what I was told when I called regarding my paymentI am so tired of complaining with your company and how I've been treated and been pushed around, I will pay, but what I want is to even it at 1500, remove me from my collection and I will have my account on auto pay, that is fair from everything I've been through with this company

June 29,
Re: Complaint ID: ***
*** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 28, 2017,
the vehicle was involved in an accident and declared a total loss by USAA Insurance (“USAA”)On June 12, 2017, GM Financial quoted a payoff in the amount of $24,good for days to USAAOn June 21, 2017, GM Financial received a payment from USAA in the amount of $17,As per your contract, the payment was applied to the balance of your account reducing what you oweInsurance proceeds will only be applied to the principal balance of the accountYou are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in fullThe insurance proceeds received from USAA were applied to your account balance and were not enough to pay the amount you oweOur records indicate that the payment history has been sent and your GAP claim is still being processed by your providerPlease allow time for this process to be completedOnce insurance and gap proceeds have applied to the remaining contract liability, you with either be billed for the remaining balance or you will receive an overage refund
I have included a copy of your payment history and your last two billing statements for your recordsIf you have any further questions or are in need of additional assistance regarding your account, please contact the GM Financial Total Loss Department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: in the reply from GM they stated and I quote "
Regards,GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy"I then request that GM notify the billing department that my account is up to date and the balance is 10,GM billing collectors keep calling and telling me that I owe my January payment when on my credit report from EXPERIAN it clearly is marked as paidI also request GM to adjust my balance to match that balance on which the accurate credit report statesThe GM bill collectors state my balance ic much much higherIn the reply from GM they clearly stated the credit reports are accurate in account status and paymentIf this is true they need to contact their billing department and get this fixed asapBecause GM is now voilating the FCRA by calling me everyday for a payment that has already been paid. And as far as GM not responsible for redit appprovals, I can show you a whole handful of denials from GMAll the dealership does is take a persons information and then pass it along to GM for a deny/appovalThe dealership does not make the approval decision as statedFalseDirect or indirect GM FINANCIAL has any and all say when it comes to financing through themWho ever wrote their reply was very misinformedThat staement was not thought out very well
*** ***

The request we/I have been making is simple: I want you, GM Financial, to show the actual breakdown of the interest for each deferment, for my loanShow us the exact calculationsA blank worksheet does not provide that Why won't GM Financial provide information to consumers regarding their account? Does it have to be requested through court? If so, please provide me with the mailing address.