GM Financial

Thank you for forwarding the
additional correspondence
GM Financial considers all customer
concerns very seriouslyAfter a
thorough review of the account it has been determined that the handling of the
account was in compliance with all state and federal lawsBased on this
review, GM Financial has not changed its position regarding the status of your
account
Please contact our office
directly should you have further questions or concerns at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:GM Financial is still ignoring the majority of my concerns and just parroting back their poor policy on a singular facet of the complaintI don't "feel" there was poor service, there was, numerous timesIt is not hard to find systems that do not take people's money when it's not owed and that allow choice in due date, and it is even simpler to INFORM your customers that you do NOT have these systemsThe people working in customer service have no knowledge of how their own system works and make no attempt to inform customers if they do knowYou can repeatedly call and ask reps a question and get entirely different answers from each repI've worked in customer service and billing since I was in High School - none of this is a lot to ask and none of this is difficultIt's worrisome to me that GM is entrusting this company with their lease loans and their name when the company can't even acknowledge mistakes and shortcomings in their training procedures or systemsThe fact of the matter is I have hit billing issue after issue due to employees giving bad advice when I call with questionsI do this for a living - if staff tells me how to set something up correctly, I can do it without issueThis is the concern
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Thank you for the resolution on the October paymentI am Rejecting this resolution because of the mark that will still exist for March I called GM Financial yesterday to further understand why the March payment was still being Marked as days passed dueThe explanation given to me was the Mark was for the February paymentThe computer records show the payment coming in and then being reversed and then received on March 9thWhile reviewing my bank statements the payment was taken out prior to march 9th and prior to 30days past dueI have provided my bank statement to GM Financial to show that the payment was taken prior to the marked date in your systemWhen making payments to GM Financial I use western union and not any automated bill pay from my bankI emailed my bank statement to *** yesterdayIf needed I can provided my bank statement here
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that management has approved your request to add your name to the title of the Chevrolet CruzePlease contact GM Financial
directly to provide the contact information and address of the West Virginia Department of Motor Vehicle (“DMV”) office location you will be usingOnce GM Financial sends the DMV office the letter of permission and title, you will need to go to the DMV to complete the process.Please contact Customer Service at ###-###-#### to provide the pertinent information.Sincerely,GM Financial

July 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, as a customer courtesy, GM Financial has waived $in late fees that assessed on your accountThis information will appear on your next billing statement
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of November 13, 2015, your loan was settled as a charged off account and has been closedA credit bureau update has been submittedPlease
allow the credit bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

This is not fair, that is not what I was told when I called regarding my paymentI am so tired of complaining with your company and how I've been treated and been pushed around, I will pay, but what I want is to even it at 1500, remove me from my collection and I will have my account on auto pay, that is fair from everything I've been through with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the reply and the issue has been resolved. Thanks in kind
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects your GM Financial account was reinstated on March 10,
Please note that GM Financial places a high
priority on adhering to all state and federal lawsPursuant to Iowa’s pre-repossession notice requirements, cure notices were sent to all parties of the Contract via first class mail to the last known address on February 11,
Further review of your account reflects several attempts were made in effort to contact you due to the status of the account; however, GM Financial had no success in making contact nor did we receive any return calls from you prior to the repossession
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I like to see this letter and if it was deducted why do I still owed any money , lady on the phone said they got $that should of covered it..The vehicle was sold at auction on May 19, 2017; the statutorily required “Deficiency Calculation” letter was mailed to the address of record on June 2, to inform you of the remaining balance owed after sales proceeds were deducted--they say--Yes everything in this report are true but I called the to help me to refinance the truck but all they wanted was the money owed, and I was paying what I could the is records showing that , that was not helping me, so they call more times and it was all about the money then helping me ... my complaint is about helping me and the Auction money , I like to see the letter about where the money went if they got $10000
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of our records reflects that GM Financial returned a phone call to you on July 14, and left a message for a return phone call
Shortly thereafter GM Financial received a return phone call from you and discussed reinstatement options
Should have any questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

May 25,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On August 14, 2017, you entered into a Closed End Motor Vehicle Lease Agreement with *** *** for the Buick EncoreWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month beginning August 14,
Our records reflect the receipt of a payment in the amount of $on December 19, that was applied towards your November 14, installment payment An additional payment was received on January 29, that was applied towards your December 14, installment paymentPer the contract, if a payment is not received in full within days after it is due you will pay a late chargeOur records reflect that you have a current late fee balance of $Please note, the payments received were made via third party bill payThis type of payment is customer driven, initiated and authorized
The last payment made on the account was May 18, with an effective date of May 17, in the amount of $that was applied towards your May 14, installment paymentYour GM Financial account reflects current with the next payment due date of June 14,
If you would like to avoid any online bill pay issues, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comThese payment options are provided by Western Union and may be subject to a convenience chargePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment Plan
I have requested a copy of your payment history to be mailed to the address on filePlease allow 7-business days to be receivedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
The redemption notice you referenced indicates that any expenses incurred and not reflected on the notice will be added to the total amount you must payPlease be advised redemption requires the total loan balance and expenses to be paid in full; the account was reinstated, not redeemedThe total amount required to reinstate your account was $1,895.69, as quoted to you on May 4, You paid $1,to complete the reinstatement
The $in total repossession expenses included a repossession agent fee of $375.00, agent facility fee of $100.00, sheriff fee of $250.00, clerk of court fee of $and an administrative fee of $
You may contact our total loss department directly at ###-###-#### to make arrangements on your remaining account balance
Sincerely,
GM Financial

I am rejecting this response because: If my account is up to date why does it show I owe a payment of when in fact it should be and why can I still not see my December Statement but I can see all other statementsI know the system was down for a week in December but your website said it was to make they system easier for your customersPlease explain how it is easier or betterMy account is still not up to par & if the tables were turned I would be getting phone call a day. Regards,*** ***

February 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 5, 2017 Re:Complaint ID: *** *** *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information. Our records reflect that
the title was mailed to Magic City Motorcars, Inc on June 1, Please allow time for the lien to be receivedWe apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***. Sincerely,GM Financial

April 5,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that two payments were received on January 23, The first payment in the amount of $satisfied the January monthly rent of $and taxes of $The second payment in the amount of $satisfied the February monthly rent, however, the February tax balance of $remained outstandingOn February 23, 2018, a payment of $was received and satisfied the February balance and the remainder was credited towards the March installmentA payment made on March 17, 2018, in the amount of $24.74, completed your March installmentThe most recent payment received on March 23, 2018, in the amount of $299.68, satisfied your full April installmentPlease be aware, the next installment will be due on May 23,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com
Please be advised that GM Financial has not changed our position regarding the accountNo further responses will be issued through the Revdex.com
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward the full
GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for the credit bureau reporting agencies to reflect the account status as charge off settled in full
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial