GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My account number is ***
Regards,
*** ***

July 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised, as a customer courtesy, GM Financial has waived $in late fees that assessed on your accountThis information will appear on your next billing statement
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

March 17,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Enclosed is a copy of the Retail Installment Contract (“Contract”), a copy of the credit applicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe have also included a copy of the payment history for your review
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed or faxed to GM FinancialEnclosed, please find a copy of the GM Financial Fraud Investigation Process, Investigation Request Form, and ID Theft Affidavit Please remit the completed forms and required documents as per the instructions and an investigation will be conducted
Should you have any additional facts relevant to the investigation regarding identity theft, please fax the information in to ***, mail documents to the address below
If you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
GM Financial
*** *** ***
*** ***
*** *** ** ***
Sincerely,
GM Financial

April 5,
Re: Complaint ID: *** *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
Our records reflect your GM Financial account *** has been corrected and reflects the next payment due date is April 9, in the amount of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that several telephone calls were made to you regarding the late fee balance between December 29, and January 5,
Our records further reflect that late fee balance notices were mailed to your address of record on January 12, and a final notice on March 16, 2010.As per your Retail Installment Sale Contract and Security Agreement (“Contract”), if a payment is more than days late you will be charged 5% of the payment amount with a minimum of $When you paid the principal and late fee balance, your account still had a remaining late fee balance owed of $As late fees are part of your contractual obligation, the title will not be released until payment of these fees has been received.Our records reflect receipt of the late fee balance on April 5, by Cashier’s CheckThe original title is set to be released to you business days from the date of the receipt of the payoff on Friday, April 8, 2016; by regular mail to your address of recordA copy of the release of lien will be faxed to Jennifer at ###-###-####.Included for your review are copies of your Contract, Account Payment History, and Late Fee Balance Notices.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.We apologize for any miscommunication you feel may have occurred.GM Financial places a high priority on adhering to all state and federal lawsThe state of Missouri requires a cure period or notice of repossession be mailed prior to repossession twice per contractThese notices were mailed to both parties liable for this contract at your last known address on May 12, and August 12, The decision was made to place the vehicle out for repossession, on September 2, 2015, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsAs you were previously advised, our records reflect that the deferment amount was due on August 21, and that numerous phone calls were made, to both parties of this account, and voice messages were left in an effort to discuss the status of the account from August 24, up through the date the repossession occurredE-mail correspondence was also sent to *** regarding the status of the account on August 31, 2015, September 8, 2015, and September 16, 2015; prior to the date of the repossession.Please be advised that the repossession company is an independent contractor and is licensed as suchAny claims against their company, like those regarding the damage to your driveway, will need to be addressed directly with their company and/or licensing authorityPlease understand that not all telephone calls are recorded and are for internal use for training purposes onlyIncluded for your review is an additional copy of the e-mail sent to *** on September 8, 2015.Should you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do wish these procedures would be clearly stated on the website.
Regards,
***-*** ***

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
Our records reflect that the vehicle was recovered on Friday, February 12, Please understand that the Reinstatement Department is
a fairly small department and all calls and voice mails are responded to in the order they are receivedGM Financial was closed Monday February 15, for President’s DayOur records reflect that you spoke with Reinstatement representatives February 16, and February 19, and are in the process of reinstating the vehicle
Please understand that storage charges accrue daily and are owed separately to the repossession agent
Should you have further questions please contact GM Financial at (877) 848-
Sincerely,
GM Financial

I am rejecting this response because: If my account is up to date why does it show I owe a payment of when in fact it should be and why can I still not see my December Statement but I can see all other statementsI know the system was down for a week in December but your website said it was to make they system easier for your customersPlease explain how it is easier or betterMy account is still not up to par & if the tables were turned I would be getting phone call a day. Regards,*** ***

April 2,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
Please be
advised that the payment in question was located and applied to your account with an effective date of March 30, 2018, in the amount of $28,and reflects the account as paid in full The title/ lien is scheduled to be released on April 4,
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 25,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On August 14, 2017, you entered into a Closed End Motor Vehicle Lease Agreement with *** *** for the Buick EncoreWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month beginning August 14,
Our records reflect the receipt of a payment in the amount of $on December 19, that was applied towards your November 14, installment payment An additional payment was received on January 29, that was applied towards your December 14, installment paymentPer the contract, if a payment is not received in full within days after it is due you will pay a late chargeOur records reflect that you have a current late fee balance of $Please note, the payments received were made via third party bill payThis type of payment is customer driven, initiated and authorized
The last payment made on the account was May 18, with an effective date of May 17, in the amount of $that was applied towards your May 14, installment paymentYour GM Financial account reflects current with the next payment due date of June 14,
If you would like to avoid any online bill pay issues, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comThese payment options are provided by Western Union and may be subject to a convenience chargePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment Plan
I have requested a copy of your payment history to be mailed to the address on filePlease allow 7-business days to be receivedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOur records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial accountThe payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closedGM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changesShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects your GM Financial account was reinstated on March 10,
Please note that GM Financial places a high
priority on adhering to all state and federal lawsPursuant to Iowa’s pre-repossession notice requirements, cure notices were sent to all parties of the Contract via first class mail to the last known address on February 11,
Further review of your account reflects several attempts were made in effort to contact you due to the status of the account; however, GM Financial had no success in making contact nor did we receive any return calls from you prior to the repossession
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

November 15,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information
Our records indicate at
payment in the amount of $was submitted via Western Union SpeedPay online at 10:p.mon April 8, As this time is after both banking and business hours, the payment was processed and posted on April 9, Please be aware the online payment option states any payment made before p.mCT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after p.mCT will post to your account the following business day (excluding weekends and holidays)
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
A copy of the Payment History has been mailed to your address of recordIf you have any further questions or require additional assistance, please feel free to contact our GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have never received a final bill, not any bills since my final lease payment was due. The only bill I did received was incorrect, although I have asked twice for a cprrect, final bill
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of
your social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information An investigation of your identity theft claim has been conducted and the results have been mailed to you on April 2, Should you have
any further questions or require additional assistance, please feel free to contact me directly at the telephone number provided below

January 30,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A payment research was completedA check in the amount of $22,has been applied to the account with an effective date of January 1,
GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accountsWe apologize for any inconvenience you have experienced regarding this matter
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial