GM Financial

When I contacted GMAC in regards to setting up auto pay the rep told me that I was unable to do soI asked about that option because it was financially betterIf I am able to set up this option please contact me as I was told that I could not by your representative

April 4,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial submitted an update and forwarded the proper documentation to Equifax on April 4, 2018, to reflect the account as paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Our records reflect a check in the amount of $was mailed to the address of record on March 12, and has been reconciledPlease be advised, a duplicate refund check in the amount of $was mailed on March 15, in errorCheck number *** has been voided
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 27,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today’s date, GM Financial has
submitted an update to the credit reporting agencies regarding the current status of your account, to reflect as paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesYou will receive a credit rating letter in a separate mailingPlease understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe will ensure your feedback regarding your customer service experience is forwarded to the appropriate parties to be addressedWe appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have received
If you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have made several attempts to get this matter handled
Regards,
*** ***

June 9,
Re: Complaint ID: ***
? ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On December 16, 2015, GM
Financial received an application for credit submitted at Jake Sweeney ChevroletYou have indicated that you are disputing the inquiry as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiry from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

March 21,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that the
title/ lien was mailed on March 21, via FedEx tracking # *** to the address of *** * *** *** *** ** ***
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

October 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On January 2, 2014, you entered into a Retail Installment Sale Contract (“Contract”) for the Jeep Commander in the amount of $22,at an interest rate of 10.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on February 1, GM Financial employees were not present at Mancari’s Chrysler Jeep, Inc (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two parties
Please be advised a copy of the Contract will be mailed to the address on fileShould you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at (***
Sincerely,
GM Financial

August 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that a cease and desist of phone communication has been documented to the account to ensure you do not receive further phone callsWhile you may not receive any calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Should you have any further questions or require additional, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

May 14,
Re: Complaint ID: ***
? ? ? ? ? *** K***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, our records indicate that you spoke with a representative on February 14, and set up a postdated check in the amount of $for February 27, An additional payment was submitted using a mobile device on February 22, in the amount of $The payment method used for this payment is completely consumer driven, initiated, and authorized
Our records reflect a check in the amount of $was mailed to the address of record on May 2, and has been reconciled
We apologize for the poor level of service you feel you have receivedGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The information they require.*** *** ** ***
Regards,
*** ***

January 24,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would l*** to offer the following information
Please be advised as stated in the Agreement of Substitution of Collateral, signed by you on June 11, 2016, the account must remain current at all times
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ***
Sincerely,
GM Financial

January 29,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 18, 2017,
the vehicle was involved in an accident and declared a total loss by Amica Mutual Insurance (“Amica”)Please be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full
The insurance proceeds from Amica in the amount of $7,were applied to your account effective the date of lossAs per your contract, we may apply each payment to the earned and unpaid part of the finance charge, to the unpaid part of the amount financed and to any other amounts you owe under this contract in any order we chooseThe insurance proceeds were applied to the principal balance of your account reducing what you owePlease be aware, the insurance proceeds received from Amica were not enough to pay the amount you owe
We apologize for any inconvenience you have experienced as a result of this situationIf you have any further questions or are in need of additional assistance regarding your account, please contact GM Financial at 1-877-203-
Sincerely,
GM Financial

February 9,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me
your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 8,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note, your payment is due on the 24th of each month and will display an amount of $prior to the due date, however, you are still able to make your payment by selecting “pay other amount” on the payment screenOnce the scheduled due date has passed the Total Amount Due will display
A request has been submitted and is being processed to waive $in late fees in efforts to resolve this matterYou are currently showing due for March 24, in the amount of $
Please find enclosed a copy of your payment history as previously requestedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 14,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account indicates a zero balanceThe final payment in the amount of $posted to your account on June 7, 2018, with an effective date of June 5, To ensure the accuracy of the credit reporting, GM Financial will submit an update to the credit reporting agencies to reflect the current status of your accountPlease allow the agencies 30-days to reflect the updatePlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I do not have an account with GM Financial the account number that was sent to me is ***, this is the number that I received from another company who is claiming that I owe this debt, however GM Financial is the company that is referring this debt to the credit bureaus on my accountI ask that this information be deleted immediately.= from all credit bureaus
Regards,
*** ***?

Complaint: ***
I am rejecting this response because:Per the Wisconsin DOT online records, there still exists an electronic lien under the lienholder AmericreditThe new owner of the vehicle is still unable to title and register it.I need GM Financial to communicate with Wisconsin DOT in some manner that there is no lien from Americredit, as the state of Wisconsin states that they have no record that Americredit and GM Financial are the same entity
Regards,
*** ***