GM Financial

April 27, 2017   Re:     Complaint ID: [redacted]           [redacted]     Dear Ms. [redacted],   Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.   Review of your account reflects that the fees incurred for the May 13, 2016 repossession total $622.44. This amount includes a repossession fee of $460.06 and key fee of $162.38, including tax. On May 20, 2016, you paid $425.00 towards those fees in order to reinstate the lease, leaving a remaining balance of $197.44.   As of the date of this letter, your account is 12 days delinquent for your April 15, 2017 installment date. As a courtesy, we have requested a waiver in the amount of $18.24 for your April late fee. Please be aware that GM Financial reports to the credit bureau reporting agencies every thirty days. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted].   Sincerely, GM Financial

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [redacted]GM never informed me of any of this, I called and spoke to a rep. On Nov. 17, 2017 and she told me My Recurring payment were active and I had nothing to worry about. Sbe never in formed me I need to take any other actions regarding my payments. GM is refusing to take responsablity for their miscomunication and misinformtion.I do not have access to this email account and never recived us mail or a phone call. Again I made a call to customer service  and was told My recurring payment was good on November 17, 2017. After they ended my payments, Not Me as they are trying to say. Tbey are liers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do want to add however that the fact that when I go to make a payment due it makes no sense why it wouldn't show the amount that is owed. EVERY other creditor I have bills with ALWAYS shows the amount due when I go to make a payment online.
Also just want to add the fact that the customer service I dealt with while calling GM was so unprofessional and I will never do business with GM in the future once this lease is up.
Thank you for doing the right thing however it would still be nice for the website to be accurate when making a payment.
Regards,
[redacted]

Thank you for forwarding the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.On June 10, 2009, you entered into a Simple Interest Pennsylvania Motor Vehicle Installment Sale Contract (“Contract”) for the...

purchase of a 2009 Chevrolet Impala in the amount of $25,967.65 at an interest rate of 15.95%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $566.31 per month, beginning on July 25, 2009.We empathize with the problems you experienced; however, the responsibility for this contractual obligation remains. All mechanical issues would have needed to be resolved between yourself, [redacted], and/or the manufacturer of the vehicle, if necessary. The vehicle was voluntarily repossessed from [redacted]’s lot on July 6, 2011. Our records reflect that you opted not to redeem the vehicle, and that the vehicle was sold at a private sale on July 28, 2011. Per your Contract, if the money from the sale is not enough to pay the amount you owe, you must pay the remaining amount to GM Financial. As of March 15, 2016, a deficiency balance still remains.GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review is a copy of your Contract and Account Payment History.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: [redacted]
I am rejecting this response because it isn't correct. I called AutoVIN, the third-party vehicle inspection service used by GM Financial, today and they said that the vehicle still hasn't been scheduled for inspection because GM Financial hasn't put it in their system. There is a clearly a disconnect somewhere within GM Financial.Is there anything you can do to help us resolve this?Thank you,
[redacted]

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
In order for GM Financial to research and locate a missing payment, proof of cleared funds are required. If the missing payment has been cashed...

by GM Financial, please fax in a front and back copy of the cashed item to ###-###-####, so that we may begin the research process.
Our records do not reflect the receipt of a payment within the month of June of 2016. On July 13, 2016, GM Financial received a faxed copy of a Money Order receipt; however, this information is not sufficient to locate a missing payment.
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.

Sincerely,
GM Financial

January 12, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
As you are not a party to the lease agreement, GM Financial is unable to discuss account specific information without consent from the account holder.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Should you have any further questions or require additional assistance with regard to this matter, please have the account holder contact our Lease Customer Service department directly at [redacted].
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised GM Financial has not changed its position regarding the status of your account. Due to your contractual obligation a deficiency balance still remains on the account. Please understand that the title cannot be released until the deficiency balance has been satisfied. If you would like to make arrangements regarding this balance please contact GM Financial directly at ###-###-####.
Sincerely,
GM Financial

August 29, 2017
[redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please...

forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. Our records do not reflect that you are currently blocked from access to MyAccount on www.gmfinancial.com. If you have already...

utilized the Forgot User ID and/or Forgot Password options and are still unable to access MyAccount, you will need to contact GM Financial by phone at ###-###-#### to speak with an Online Account Representative in order to troubleshoot your issues with online access. Hours of Operation:Monday through Thursday, 7:00 a.m. to 8:00 p.m. CTFriday, 7:00 a.m. to 7:00 p.m. CTSaturday, 7:00 a.m. to 4:00 p.m. CT Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October
23, 2015Re:       Complaint ID: 1[redacted]            [redacted]Dear
Ms. [redacted]Thank
you for the additional correspondence sent to the Revdex.com. I
have reviewed your concerns and would like to offer the following information. The
online method of payment used in these types of transactions is initiated and
authorized by the customer only. GM Financial is unable to initiate or alter
payments on your behalf, as we do not keep customers banking account
information on file.Any
payments submitted after 5 p.m. Central Standard Time will post to your account
the following business day, with the exception of weekends and holidays. The
funds will be drafted from your bank account within 2 business days from the
posting date.Should
you have any further questions or require additional assistance, please contact
Customer Service at [redacted]Sincerely, GM
Financial

Complaint: [redacted]
I am rejecting this response because:I rejected the response because a [redacted] advised me that the REAL reason they repossessed the vehicle on 12/14 was because they could not get in contact with me and had none of my phone numbers yet she called me on my cellphone which was listed on the account. I also asked them to submit to me in writing the reason for the possession as well as the break down of the charges. Because in that 664$ was the actual payment of 288.20 due ON 12/14 and when I logged in to make a payment on 12/15 and my account was locked I was told they came and got the car on 12/14 and would NOT take the payment without me including the 510$ for how and reinstatement fees. Also they refuses to send any of the information I requested in writing. I included all of those agent is numbers to have ALL of those calls pulled so they could see the information and horrible customer service I was attacked with when I called in to inquire about this situation. I was even told by one of the agents she had a headache and wasn't going to deal with this today. Hung up on multiple times. Asked and told I would receive a callback and no one has attempted to pull those calls and resolve this issue. After repossessing your car, the creditor must send you a Notice of Redemption and an Affidavit of Defense. The Notice of Redemption tells you whether the creditor will keep or sell your car. It also tells you that you have a right to buy back your car. The Affidavit of Defense will let you explain why you did not make payments on the car in the state of Illinois. Also they never contacted me via my cellphone, email or usps mail. They took the car on the actual due date 12/14 and included that payment in the pass die amount when at the time it was not pass due until 12/15. I never received proper notice.
Regards,
[redacted]

January 23, 2018
Re: Complaint ID: [redacted]
      [redacted] 
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
As a courtesy, GM Financial waived $641.97 in property tax fees in efforts to resolve this matter. As of the date of this letter your account reflects a zero balance. A paid in full letter has been requested to be mailed to the address on file. Please allow 7-10 business days to be received.
Should you have any further questions or require additional assistance please contact GM Financial at ([redacted])Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]I would also like to add that as of yesterday I was able to get a hold of their customer service line. After waiting over an hour they finally figured out my problem. A payment was made from another financial company that was not myself and they had to fix the corrected amount that I own on the vehicle because the money was taken back out because it was paid by mistake to the wrong account. They saw the payment was made on June 20th, 2017. They did not notice it until November 17, 2017. They did not contact me nor notify me of this and lead me to believe I owed more than I was suppose to. After trying to get a correct answer after 2 months I finally was told of this payment. There was a lack of communication as well as doing their job to track these payments on their part. I have yet to talk to a supervisor and have spent the last 3 weeks trying to get a hold of someone on the customer service line. I would still like to file a complaint and add this bit of information on to the original complaint. My social is [redacted]. The GM Financial account number is [redacted]

January 18, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial understands your situation, however we are unable to remove the comments from the dispute. Please be advised if you are in complete agreement with the way GM Financial is currently reporting your account, we can update the comment to indicate that the previously dispute has been resolved.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. Please be advised your account is currently being reviewed by upper management. A response will be issued once the review has been completed.
Sincerely,
GM Financial

April 21, 2016 RE:  Complaint ID:  11404664Beverly Marie Davis Dear Ms. Davis, Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please provide your full GM Financial account number or the last four digits of your social security number. Upon receipt of this information I will research this matter.  Sincerely,GM Financial

Thank you for forwarding the additional correspondence.
Please be advised that GM Financial has not changed our position regarding the account.
Thank you for your time and insight regarding your experience with GM Financial.
Sincerely,
GM Financial

March 9, 2018
Re: Complaint ID: [redacted]
      [redacted] [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Our records reflect there was only one transaction in the amount of $300.00 made on November 30, 2017. GM Financial received a returned payment from your financial institution as “stop payment”. Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times.
As previously explained, the current outstanding balance is $297.45 and is good until March 20, 2018. Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####.
Sincerely,
GM Financial