GM Financial

Thank you for forwarding the additional correspondence to the Revdex.com. I have reviewed your concerns and would like to offer you the following information.
 
On May 6, 2007, you signed a Retail Installment Sales Contract (“Contract”) for the 2005 Nissan Pathfinder in the amount of $ 21,247.26 at an interest rate of 24.45%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $564.81 per month, beginning June 5, 2007. The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance. In review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains today.  If all payments are paid by the due date, the account would have been paid in full on the contract maturity date.
 
Please note that throughout the time that the account has been active, four deferments have been processed per your request for the months of December of 2007, January of 2008, October of 2009 and November of 2009. Deferments are used to assist customers in bringing their accounts current. Deferments are not mandatory however if a customer utilizes this option they may pay an amount for the deferment that is applied to some of the interest owed on the account for the months deferred.  After thoroughly researching your account payment record it has been determined that all payments have been applied accordingly.
 
Please refer to your signed contract under the section entitled FINANCE CHARGE AND PAYMENTS; section a through c. These sections outline how interest is figured, how your payments are applied and how late or early payments change what you must pay.
 
On October 4, 2013, the date your account matured, GM Financial mailed you a letter in which outlines the total balance that became due. It also explained that daily interest would continue to accure and be reported to the credit agencies until the balance is paid in full. I have attached this letter for your review along with a detailed payment history and copy of your Contract.
 
Our system of record indicates that you set up a payment plan on July 7, 2015 with our office. If you have any questions regarding this payment plan, please contact our Loss Recovery department at ###-###-####.
 
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I have been in contact with GM Financial on multiple occasions and have been the sole person responsible for trying to figure out why GM Financial can't find my money. At no point prior to this response has anyone from GM Financial indicated to me that they couldn't provide me with information regarding this lease. While I appreciate your interest in protecting the information contained within my wife's lease agreement, the writer of this response is apparently the only one who feels it's necessary to do so. Regardless of your take on this matter, I was able to resolve this issue, and GM Financial is sending the money to me in check form, with my name on it. Perhaps if you were so concerned about the security of the information contained in this lease agreement it wouldn't have taken you over a month to refund the payment on a closed account.
Regards,
[redacted]

Thank for your response. I would like to know why I was told by [redacted], one of you customer service managers that I could only listen to the recorded phone call if I was to get a lawyer. She also stated to me that your outgoing phone calls are time stamped, but whether or not the calls actually go through to someone is not their problem. I was also told I was mailed a repossession letter by your reinstatement department. Then once again Ms. [redacted] informed me you do not send those out. I have yet to receive anything on the matter. Then just to be told it is my word against hers, does not seem to be how you treat a customer. I was given two dates to make the interest payments to secure the deferment. My wife also had a request put in to see if that said phone call was recorded. It has now been over three weeks with no answer.Now, I did in fact make the interest payments to secure the deferment, I have receipt in hand. Also, I was told I should have received an email stating the deferment went through. You can only imagine I have been watching very closely and have not received one for the latest deferment, but I did call to make sure it went through. Would the late fees have been moved with the deferment to the end of loan as well? As you can see we are still confused, this is because we have not received the same answer or honest one from anyone. Ms. [redacted] also informed me she put in the request for the repossession. I assume you use certain companies, I assure you they were repossessing the vehicle on behalf of GM financial. So, as for the marks on my driveway and wear on my tires. That problem does not only belong to the repossession company. Also, as we do appreciate the deferment to get our other bills caught up due to this mistake made by your company. I can only wonder why I was offered the second deferment? Is it because I am not allowed to hear the phone call of the two different dates being offered? That it was in fact voided on the first date by mistake? This matter could all be dropped if I could get honest answers from someone. I lost money because I was not able to go to work, pick my kids up from school (my children's car seats were in the vehicle), also all my payroll information. This was needed that day and I was not allowed to get into my vehicle until the next day. I paid a lot more fees than your company knows. I have also attached for your information the 2 emails I received from Ms. [redacted], in which she told me directly on the phone she had sent a repossession email on August 31st, as you will see that was not the case. The repossession email was sent the day before. Now being a working parents. I was not able to get to that email that evening, but did call and leave her a message, that was returned to me over a week later.

August 1, 2016 RE:  Complaint ID:  [redacted] Dear Mr. [redacted], Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please provide your full GM Financial account number(s) or the last four digits of your social security number. Upon receipt of this information I will research this matter.  Sincerely,GM Financial

December 21, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
On November 29, 2017 the decision was made to place the vehicle out for repossession, as allowed by your contract. At this time the account was 62 days past due. The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws. The state of Indiana does not require a cure period or notice of repossession be mailed prior to repossession.
Please be advised numerous efforts were made to contact you with regard to the status of the account. Our records reflect that we spoke with you on November 29, 2017; at which time a deferment was offered to you, and you informed GM Financial that were not able to do that due to the deferment fee. GM Financial understands that customers may face financial hardships throughout the life of their loan. Please understand that deferments are not a contractual obligation and are not always available. If in the future, the deferment option is available and if your account is eligible for this type of payment assistance, please be aware that all deferment requests are subject to management approval.
Please understand that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in full. Online payments are restricted anytime the account is in repossession status.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.
Should you have any further questions or require additional assistance, please contact GM directly at [redacted].
Sincerely,
GM Financial

What information is being sent to the CRA; is it a delete or is it stating that there is no longer a balance owed as it was "settled in full". Please clarify.strong>

February 13, 2018
Re: Complaint ID: 1[redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information
Please understand, a payment was not received in June 2017. Your enrollment in the GM Financial automatic payment plan began on July 3, 2017. Please be aware, GM Financial has posted each payment received through your enrollment in the automatic payment plan on the date they were received and they were not affected by our recent system enhancements.
Our records reflect that you have not been reported to the credit bureaus for any late payments. The late charges assessed to your account have been waived in an effort to resolve this matter.
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-[redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:Mr [redacted] not Ms, the complaint shows there math has changed. And now the lowered my credit rating by reporting my last payment as being over thirty days old. However, they fail to address the complaint entirely. They didn’t explain the $1,560.00 balance and how three payments of 550.00 = 1,650.00. It isn’t my job to do there math or to make the monthly reports to the credit bureaus. For the last 26 months I have paid, $550.00 a month, while the payment was 532.00.  18 • 26 = $468.00 This is more than the late payment of 424.00 that they are asking, they owe me 514.00 dollars by my less than perfect math!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and spoke with [redacted] who's the VP and he explained the same information to me so this resolution is satisfactory to me.
Regards,
[redacted]

January 3, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On July 18, 2011 you entered...

into a Retail Installment Sale Contract with Excel Chevrolet LLC for the 2011 Chevrolet Malibu in the amount of $24,300.21 at an interest rate of 9.90%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $450.78 per month, beginning September 2, 2011.
As of January 3, 2017, your account is 79 days past due. We are unable to fulfill your request to pay on January 25, 2017 and are unable to further discuss payment arrangements in this manner.
If you have any further questions or would like to discuss payment arrangements, please call GM Financial at [redacted].
Hours of Operation:
Monday through Thursday, 8:00 a.m. to 8:00 p.m. CT
Friday, 8:00 a.m. to 5:00 p.m. CT
Saturday, 9:00 a.m. to 1:00 p.m. CT
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I Have given my social and account number to multiple employees of this company.Also in the response I am supposed to respond to, they give no one except a number that leaves you on hold for an hour or two while no one answers or nothing gets done even after you have spoken to several employees including "managers"
Regards,
[redacted]

October 17, 2016
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com (”Revdex.com”). I have reviewed your concerns and would like to offer the following information. The fields previously mentioned are editable in the the Account Information section of both the ACH and ATM/Debit Card Western Union payment options. If you are experiencing issues, please contact  Customer Service at 1(800)369-5212 and ask to speak with Online Customer Service for additional assistance with trouble-shooting the issues you are experiencing with online payments. Sincerely,GM Financial

GM Financial is requesting my personal information and that information is published publicly. I would rather they contact me via telephone or email directly to resolve the issue.GM Financial is requesting my personal information and that information is published publicly. I would rather they...

contact me via telephone or email directly to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11549752, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I have the cash receipts and debit card statements for payment of that contract.  I was told by the dealership it would be easier.  Another Lie?
Regards,
[redacted]

January 3, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
In regards to the two payments...

in question, both were set up via your online MyAccount profile using Western Union SpeedPay. On December 15, 2016 you set up a one-time payment in the amount of $374.32, the confirmation number provided to you for this online transaction was [redacted]. On December 16, 2016, a recurring payment in the amount of $374.32 was set up, the confirmation number provided to you for this online transaction was [redacted]. As these types of transactions are initiated and authorized by the customer only, any changes to the payment would need to be made by the customer prior to processing.
GM Financial is unable to honor your request to reimburse the $50.00 overdraft fee charged by your bank, as the issue was not caused by GM Financial. Should you have any further questions or require additional assistance in regards to this matter, please contact Customer Service Lease Department at [redacted].
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.com. Your account is currently being researched in regards to your concerns. An answer to the desired settlement you have expressed will be sent when the research has been completed.  Sincerely,GM Financial

December 8, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. On September 26, 2015, you signed a...

Retail Installment Sales Contract (“Contract”) for the 2016 Kia Soul, in the amount of $20,589.30 at an interest rate of 15.99%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $449.44 per month, beginning November 10, 2015. The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.
Please note that throughout the time that the account has been active, two deferments have been processed per your request for the months of July and August of 2017. Please understand that when a payment is deferred or delinquent, interest still continues to accrue. Information regarding interest accrual was sent out to the address on file on August 2, 2017. After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract.
Unfortunately, we are unable to comply with your request to alter the terms of your Contract. Please understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rate.
Please be advised that a cease and desist of telephone communication has been documented to the account. While you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law.
Included for your review is a copy of the Contract and Account Payment History. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted].
Sincerely,
GM Financial

January 13, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. A response will be issued once the review...

has been completed.
Sincerely,
GM Financial

August 29, 2017   RE:  Complaint ID:  [redacted]         [redacted]                           Dear Ms. [redacted]:   Thank you for...

forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt of this information I will research this matter.   Sincerely, GM Financial Tell us why here...