GM Financial

Complaint: [redacted]
I am rejecting this response because:I sent my bank account statement as requested over a week ago and was told I would receive a refund in 3-5 business days. I got a call the next day saying I needed to still fax it in. I told them that the fax machine was unresponsive for 6 tries so they had me email it, and they then said that they haven't checked the email where I sent it yet and that they would get back to me that afternoon with a update call. I never received a call back. I was originally told that my account was under refund review for 60-90 days, so this response is not news, nor is it a resolution.
Regards,
[redacted]

Thank you for forwarding the additional correspondence to the Revdex.com. I have reviewed your concerns and would like to offer you the following information.
 
On May 6, 2007, you signed a Retail Installment Sales Contract (“Contract”) for the 2005 Nissan Pathfinder in the amount of $ 21,247.26 at an interest rate of 24.45%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $564.81 per month, beginning June 5, 2007. The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance. In review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains today.  If all payments are paid by the due date, the account would have been paid in full on the contract maturity date.
 
Please note that throughout the time that the account has been active, four deferments have been processed per your request for the months of December of 2007, January of 2008, October of 2009 and November of 2009. Deferments are used to assist customers in bringing their accounts current. Deferments are not mandatory however if a customer utilizes this option they may pay an amount for the deferment that is applied to some of the interest owed on the account for the months deferred.  After thoroughly researching your account payment record it has been determined that all payments have been applied accordingly.
 
Please refer to your signed contract under the section entitled FINANCE CHARGE AND PAYMENTS; section a through c. These sections outline how interest is figured, how your payments are applied and how late or early payments change what you must pay.
 
On October 4, 2013, the date your account matured, GM Financial mailed you a letter in which outlines the total balance that became due. It also explained that daily interest would continue to accure and be reported to the credit agencies until the balance is paid in full. I have attached this letter for your review along with a detailed payment history and copy of your Contract.
 
Our system of record indicates that you set up a payment plan on July 7, 2015 with our office. If you have any questions regarding this payment plan, please contact our Loss Recovery department at ###-###-####.
 
Sincerely,
GM Financial

February 21, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
As of the date of this...

letter your GM Financial account reflects a zero balance. Please be advised that a request has been submitted for the title to be released. Upon completion of this process, GM Financial will contact you and provide a FedEx Tracking number. Tracking numbers are available 24 to 48 hours after release.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

This is GM FINANCIAL's way of avoiding the question of, I want a copy of a contract that bears my original signature or remove it from my credit report.

Complaint: [redacted]
 
I am rejecting this response because: they are asking for my account number. Not sure if I'm supposed to post it.  Please ask them to email me or call for account number or leave a number to call/
Regards,
[redacted]

July 27, 2016

Re: Complaint ID: [redacted]       [redacted]

Dear Mr. [redacted],

Thank you for the correspondence sent to the Revdex.com. GM Financial has reviewed your concerns and would like to provide the following information.
Our records...

reflect that GM Financial received the payoff on the account and has sent the vehicle release to the repossession agent. Please contact the repossession agent to make arrangements to pick up the unit. Please be advised the lien/title will be released in approximately 30 days.

Should you have further questions please contact GM Financial at ###-###-####.

Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11549752, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I have the cash receipts and debit card statements for payment of that contract.  I was told by the dealership it would be easier.  Another Lie?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and spoke with [redacted] who's the VP and he explained the same information to me so this resolution is satisfactory to me.
Regards,
[redacted]

August 2, 2016
Re: Complaint ID: 11596948
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
I would like to apologize for the...

poor level of service you feel that you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
A refund has been requested and is being processed. A check in the amount of $291.78 was sent via regular mail to the address on July 28, 2016. Our records reflect this account is currently set up on the GM Financial Automatic Payment Plan.
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####.
Sincerely,
GM Financial

March 6, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Due to a recent enhancement, an issue was identified causing an additional itemized tax entry. As previously explained, you are only responsible for a payment in the amount of $224.56 due on the 27th of each month. The earn tax amount of $12.71 is included in the total installment payment of $224.56. We received your payment on February 28, 2018 in the amount of $224.56. Your account currently reflects a credit of $12.71.
We apologize for any inconvenience this has caused and appreciate your patience while we resolve this issue. Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####.
Sincerely,
GM Financial
...

December 8, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. On September 26, 2015, you signed a...

Retail Installment Sales Contract (“Contract”) for the 2016 Kia Soul, in the amount of $20,589.30 at an interest rate of 15.99%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $449.44 per month, beginning November 10, 2015. The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.
Please note that throughout the time that the account has been active, two deferments have been processed per your request for the months of July and August of 2017. Please understand that when a payment is deferred or delinquent, interest still continues to accrue. Information regarding interest accrual was sent out to the address on file on August 2, 2017. After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract.
Unfortunately, we are unable to comply with your request to alter the terms of your Contract. Please understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rate.
Please be advised that a cease and desist of telephone communication has been documented to the account. While you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law.
Included for your review is a copy of the Contract and Account Payment History. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:Mr [redacted] not Ms, the complaint shows there math has changed. And now the lowered my credit rating by reporting my last payment as being over thirty days old. However, they fail to address the complaint entirely. They didn’t explain the $1,560.00 balance and how three payments of 550.00 = 1,650.00. It isn’t my job to do there math or to make the monthly reports to the credit bureaus. For the last 26 months I have paid, $550.00 a month, while the payment was 532.00.  18 • 26 = $468.00 This is more than the late payment of 424.00 that they are asking, they owe me 514.00 dollars by my less than perfect math!
Regards,
[redacted]

May 17, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On May 16, 2012 the decision was made to place the vehicle out for repossession, as allowed by your contract. At this time the account was over 60 days past due. The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on July 10, 2012. These notices explained that you would be required to pay the difference between the amount owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicle. After the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to the address of record on August 27, 2012 to inform you of the remaining balance owed.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies.
Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury Regulation. GM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year 2016 and sent a 1099-C to you as required by the Code and Regulations. Please understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the company. The 1099-C was sent as required by federal law.
Included for you review is a copy of your Account Payment History. If you have any questions or require additional assistance please contact GM Financial at [redacted].
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.com. Your account is currently being researched in regards to your concerns. An answer to the desired settlement you have expressed will be sent when the research has been completed.  Sincerely,GM Financial

February 13, 2018
Re: Complaint ID: 1[redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information
Please understand, a payment was not received in June 2017. Your enrollment in the GM Financial automatic payment plan began on July 3, 2017. Please be aware, GM Financial has posted each payment received through your enrollment in the automatic payment plan on the date they were received and they were not affected by our recent system enhancements.
Our records reflect that you have not been reported to the credit bureaus for any late payments. The late charges assessed to your account have been waived in an effort to resolve this matter.
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-[redacted].
Sincerely,
GM Financial

October 17, 2016
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

February 27, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. We would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward us your full GM Financial account number or social security number. Upon receipt of this information we will research this matter.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Our records reflect that a payment in the amount of $150.00 was received on March 3, 2016. We received another payment on March 4, 2016 in the...

amount of $130.00, and an additional payment on March 5, 2016 in the amount of $72.50, for a total of $352.50. All payments applied to the accrued interest balance and principal balance. Late fees in the amount of $69.94 have been assessing throughout the life of the loan and have not been paid, please see payment history. Your online account was unlocked as you requested, please be advised you will need to check your email as well as your spam email for notifications.
Included for your review are copies of the complete account payment history of your account. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.

Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:While it is true GM Financial's third party vendor can accomplish what GM says they cannot. However, I am going to have to incur additional fees to be able to do this. This is unacceptable unless GM is willing to reduce my payoff balance by the amount their third party vendor will charge me to do what GM should be responsible for. My contract is with GM and not with their vendor. I am still astounded by this situation. If GM Financial Leasing is unable to transact very common transactions regarding automobile financing in the state of Arizona, then perhaps they should not do business in that state and save all of us consumers these problems.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I Have given my social and account number to multiple employees of this company.Also in the response I am supposed to respond to, they give no one except a number that leaves you on hold for an hour or two while no one answers or nothing gets done even after you have spoken to several employees including "managers"
Regards,
[redacted]