GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.Our records reflect that a Power of Attorney for registration purposes was issued to you on October 30, 2015 and that you registered the vehicle on...

December 7, 2015.If you have any further questions or require additional assistance regarding this matter, please contact GM Financial at 1(800)369-5212.Sincerely,GM Financial

Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please provide your full GM Financial account number or the last four digits of your social...

security number. In order to help expedite our research, please also provide the tracking number and check information for the payoff check. Upon receipt of this information I will research this matter. Sincerely,GM Financial

January 3, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On July 18, 2011 you entered...

into a Retail Installment Sale Contract with Excel Chevrolet LLC for the 2011 Chevrolet Malibu in the amount of $24,300.21 at an interest rate of 9.90%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $450.78 per month, beginning September 2, 2011.
As of January 3, 2017, your account is 79 days past due. We are unable to fulfill your request to pay on January 25, 2017 and are unable to further discuss payment arrangements in this manner.
If you have any further questions or would like to discuss payment arrangements, please call GM Financial at [redacted].
Hours of Operation:
Monday through Thursday, 8:00 a.m. to 8:00 p.m. CT
Friday, 8:00 a.m. to 5:00 p.m. CT
Saturday, 9:00 a.m. to 1:00 p.m. CT
Sincerely,
GM Financial

January 13, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. A response will be issued once the review...

has been completed.
Sincerely,
GM Financial

January 3, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
In regards to the two payments...

in question, both were set up via your online MyAccount profile using Western Union SpeedPay. On December 15, 2016 you set up a one-time payment in the amount of $374.32, the confirmation number provided to you for this online transaction was [redacted]. On December 16, 2016, a recurring payment in the amount of $374.32 was set up, the confirmation number provided to you for this online transaction was [redacted]. As these types of transactions are initiated and authorized by the customer only, any changes to the payment would need to be made by the customer prior to processing.
GM Financial is unable to honor your request to reimburse the $50.00 overdraft fee charged by your bank, as the issue was not caused by GM Financial. Should you have any further questions or require additional assistance in regards to this matter, please contact Customer Service Lease Department at [redacted].
Sincerely,
GM Financial

August 29, 2017   RE:  Complaint ID:  [redacted]         [redacted]                           Dear Ms. [redacted]:   Thank you for...

forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt of this information I will research this matter.   Sincerely, GM Financial Tell us why here...

What information is being sent to the CRA; is it a delete or is it stating that there is no longer a balance owed as it was "settled in full". Please clarify.strong>

GM Financial is requesting my personal information and that information is published publicly. I would rather they contact me via telephone or email directly to resolve the issue.GM Financial is requesting my personal information and that information is published publicly. I would rather they...

contact me via telephone or email directly to resolve the issue.

Thank you for the correspondence sent to the Revdex.com (”Revdex.com”). I have reviewed your concerns and would like to offer the following information. The fields previously mentioned are editable in the the Account Information section of both the ACH and ATM/Debit Card Western Union payment options. If you are experiencing issues, please contact  Customer Service at 1(800)369-5212 and ask to speak with Online Customer Service for additional assistance with trouble-shooting the issues you are experiencing with online payments. Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records reflect that GM Financial has submitted several requests to the credit bureau reporting agencies in an effort to update the credit bureau reporting of your lease account. As you have indicated errors still exist, please provide proof of these errors to GM Financial so that we may review further. All supporting documents can be faxed to GM Financial fax number ###-###-####.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.We are aware that incorrect information was  provided within our previous response regarding your interest rate and payment amount. Additional information that included the correct information of 17.25% APR and a mothly installment of $349.82, was sent with the promised copies of your Contract, Account Payment History, and Simple Interest Maturity Notice. These items were mailed to you on June 2, 2016, please allow 7-10 business days to recieve.Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
As of November 13, 2015, your loan was settled as a charged off account and has been closed. A credit bureau update has been submitted. Please...

allow the credit bureau reporting agencies 30-45 days to reflect these updates. Please also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####.
Sincerely,
GM Financial

October 12, 2017
RE: Complaint ID: [redacted]       [redacted]
 

Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following...

information.
Our records reflect that the title release was processed on October 9, 2017. Please allow 7-10 business days to receive from the date it is mailed. We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at 1([redacted].

Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.Unfortunately, GM Financial is unable to assist you with regard to the civil situation between yourself and the other party to this contract. As you have been previously advised all parties to the contract are still responsible for maintaining the monthly installment payments as per the Contract. The contractual obligation still remains and cannot be terminated without payment of the balance owed in full.Should you have any further questions or require additional assistance, please contact GM Financial at 1(800)944-5047.Sincerely,GM Financial

The reply from GM Financial was not accurate.  I will give a detailed timeline to display my correspondence with Customer Service.
July 11, 2015:  Signed lease agreement with GM Financial
August 11, 2015:  Set-up recurring payment with GM Financial.  Received confirmation # 2683 via email for my autopay (recurring payment).  August 13, 2015:  Sent a message to GM Customer Service through customer support online to confirm autopay and that payments would be on time (I have email confirmation of this correspondence).August 14, 2015:  Called GM Financial at 7:31am PST to confirm recurring payment and on-time delivery of payment.  This was confirmed by a GM Financial Customer Service representative at (800)-369-5212 September 4, 2015:  I was notified that my payment was overdue by GM Customer Service.  A Customer Service Representative assured me that my recurring payment was successfully set-up but it sometimes takes up to 1 month to process.  My late fee was waived and I promptly made the payment.  I was never notified that my auto pay/recurring payment was cancelled.  October 20, 2015:  GM Financial called at 5:17 pm PST to inform me of past due amounts from September and October.  I promptly made these payments.  I was informed previously that recurring payments were resolved and working.October 22, 2015:  I called GM Financial at 11:07 am PST to resolve the issue but our call was disconnected.  I called back at 11:17 am PST and asked to speak with a manager.  I spoke with [redacted].  He informed me that there was an issue with recurring payments and waived my late fee.  He helped me set up a new recurring payment that would take place to ensure on time future payments.  October 27, 2015:  Autopay was successfully set up and recurring payments have been successful and up to date ever since.  January 20, 2016:  Recognized a negative remark (30 days late) on my credit report from GM Financial.  Called GM Financial Customer Service at 8:24 am PST and spoke with [redacted].  She denied that there was ever a problem with GM Financial auto pay / recurring payment system even though I was told that several times by other representatives.  I was also denied the ability to speak with a manager and said my negative remarks to the credit agencies would remain even though I was never charged a late fee.  January 21, 2016:  I called GM Financial at 8:52 am PST and spoke with Representative #18284.  He informed me that there was in fact a problem with processing auto pay / recurring payments in the past and some customers payments were mistakingly cancelled.  I recorded the conversation to be sure I had correct information.  This timeline is truthful and accurate and can be confirmed through emails, cell records, and a recorded conversation.  I should not be reported as being late to the credit agencies when there was clearly a problem with GM Financial executing autopay / recurring payments.  GM Customer service representatives also gave false information regarding recurring payments and waived both late fees because of the problem.  I clearly made every effort to communicate clearly with GM and set up an on time recurring payment each month.  If I was given the correct information I would have fixed the issue immediately but was never given correct information.

I asked that my difference be refunded. As I have said when I spoke to the representative I stated that I did not feel comfortable making the payment due to the car no longer being in my possession and since they were going to be receiving a payoff. The representative told me that I would need to make the payment anyway regardless of them receiving a pay off and I would get the difference. Since it showed my payment and this was something discussed it should have been placed in the notes and the payoff amount that should have been requested should not have included my payment made. Had the representative told me correctly and that this was not necessary I would have not made the payment and let it be handled with my dealership. I had been informed the representative the day that they would be issued the check. Also before getting any information I had to go back and forth with numerous people on more than one day before I finally got someone to actually try to assist me. This is absolutely ridiculous and I feel like I am being taken advantage of. This company has even showed a past of payment issues just by looking at all the other complaints you can see that they become negligent when it comes to payments on people's accounts.

January 31, 2018
Re: Complaint ID: [redacted]
[redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of your account reflects it is currently eligible for online services. If you are still having trouble accessing your MyAccount profile, it will be necessary to speak with you directly in order to further troubleshoot and rectify this matter. At your earliest convenience, please contact Customer Service at 1([redacted]) [redacted]-2271 so that we may further assist you with logging in.
Hours of Operation:
Monday through Thursday, 7:00 a.m. to 8:00 p.m. CT
Friday, 7:00 a.m. to 7:00 p.m. CT
Saturday, 7:00 a.m. to 4:00 p.m. CT
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of the account reflects GM Financial sent a release on June 17, 2016 to Reliable Recovery for the 2013 Kia Soul.
Please be...

advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus. Please allow 30-45 days for this information to update and reflect accordingly.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ###-###-####.
Sincerely,
GM Financial

August 22, 2017
RE: Complaint ID: [redacted]
      [redacted]

Dear Ms. [redacted],
Thank you for forwarding the additional correspondence.
Please be advised that GM Financial has not changed our position regarding the account.
A subpoena is required to obtain copies of internal documentation from GM Financial’s system of record.
Thank you for your time and insight regarding your experience with GM Financial.
Sincerely,
GM Financial

January 31, 2018
Re: Complaint ID: [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On November 29, 2016, you signed a Motor Vehicle Lease...

Agreement for a 2017 Chevrolet Cruze. Within the agreement, you agreed to a 24 month lease term with a monthly base rent payment in the amount of $147.58 per month, due on the 1st day of each month.
A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on January 3, 2017. On this same day, a notice was sent to your address of record which explained in accordance with your recent request, your account had been set up on automatic debit from your checking/savings account (ACH). It also gave notification that this service would be effective with your lease payment due on February 1, 2017. Further review of your payment history reflects a payment of $147.58 was received by GM Financial on February 1, 2017, and was applied to the January 2017 base rent due date. Please note our records show numerous attempts were made in effort to contact you regarding the status of your account.
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted].
Sincerely,
GM Financial