GM Financial

January 31, 2018
Re: Complaint ID: [redacted]
[redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please forward...

me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. Please be advised your account is currently being reviewed by upper management. A response will be issued once the review has been completed.
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence.
Please be advised that GM Financial has not changed our position regarding the account.
Thank you for your time and insight regarding your experience with GM Financial.
Sincerely,
GM Financial

September 19, 2017
Re: Complaint ID: [redacted]
 Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please...

forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

August 4, 2016
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please understand, as...

part of the Lease Assumption process, the lease account must be current throughout the entire process.
As your account was set up on the ACH payment plan, the regular base rent payment in the amount of $242.67 drafted on the date it was due. On July 8, 2016, GM Financial received a payment in the amount of $1,428.86. These funds were applied as follows; $595 for the assumption fee, $543.59 for New York upfront tax, $242.67 for the August 1, 2016 base rent payment, and $47.60 for the assumption fee tax.
GM Financial is unable to refund the July 1, 2016 scheduled base rent payment as the funds were billed and due prior to the completion of the assumption process. Our records reflect that on June 30, 2016, you were informed the assumption process could take up to 30 days to be completed. The Confirmation Letter was sent to you in error, prior to the completion of the assumption. Our records further reflect the assumption process has concluded and you are no longer liable for future payments.
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at 1(800)369-5212.
Sincerely,
GM Financial

March 19, 2018
Re: Complaint ID[redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Our records reflect, a refund has been requested and completed. A check in the amount of $305.76 was issued to the address of record on March 16, 2018. GM Financial is unable to honor your request to refund $87.00 in bank fees as this situation was not caused by a GM Financial error.
Should you have any questions or require additional assistance in regards to this matter please contact GM Financial at [redacted].
Sincerely,
GM Financial

April 21, 2016 RE:  Complaint ID:  11404664Beverly Marie Davis Dear Ms. Davis, Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please provide your full GM Financial account number or the last four digits of your social security number. Upon receipt of this information I will research this matter.  Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]Hi My account number is [redacted] I spoke with [redacted] in the loss department in December of 2016 and was told that everything was paid off and I would probably get a refund of two payments which would have been around 700.00. I received nothing but a bill 8 months later for 840.49. This is wrong. How can a company do this?  Please let me know if yo will make this right or do I have to hire an attorney?thank you [redacted]

I need to pass on my account information of my GM account number which is #[redacted].   With a Recent update to add to my claim.  We have had the vehicle returned to us. But now they are demanding all the money now  to include August 2015 in the month they took the car unlawfully and only returned the vehicle  a few days before September 2015.  I made a full payment on it Friday 8/28/15 and now they want another this Friday totalling $900.00. We did try to have it refinanced at our credit union to pay it off through GM Financial only too find out that the vehicle is $5000.00 over book value so the credit union cannot even refinance the vehicle for a much better rate and lower payment. We are forced to deal with GM Financial after everything that has happened. We did not go through the credit union to purchase the vehicle as I just recently became a member and It is my fiances credit union also My fiance and I are getting married in September 2015 and we're not married when I purchased the vehicle with my fiance cosigning on the loan.

Complaint: [redacted]
I am rejecting this response because: I was not able to read what they replied only my original complaint
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.The $370.99 should have been quoted to Progressive Insurance, and I believe that it was reflected in the initial payoff quote to them on August 8th.  However, it was later updated and a lesser amount was agreed upon by GM to close out the account which apparently was after my pay payment.  I will continue to dispute this until the money is refunded.  The full payoff amount should have been charged to Progressive after being notified that the car was a total loss.  Furthermore, customer service should have explained to me the process of cancelling through the Western Union System, because not only did I request that payment be stopped, but I was under the notion that once the account was paid in full no further payments would need to be made on the account.  It is also ridiculous that I now have to dig through records and come up with sufficient proof to show GM Financial of the over payment.  The check that was sent to Capital One to pay off the trade prior to the lease was $215 more than what was owed on that loan.  Capital One insists the overpayment would have been sent back to GM Financial.  The remaining balance on the car was rolled over into the lease on the new car and subsequently financed and GM Financial told me the overpayment would be applied to my final payment.  Now I am being told there is no record of it and to provide proof?  Imagine that.  I am really wishing I didn't just take out a new lease through GM Financial.  I will contact Capital One and obtain documentation showing what they received from GM Financial and what I sent them for final payment. Regards,
[redacted]

March 9, 2018
Re: Complaint ID: [redacted]
      [redacted] [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Our records reflect there was only one transaction in the amount of $300.00 made on November 30, 2017. GM Financial received a returned payment from your financial institution as “stop payment”. Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times.
As previously explained, the current outstanding balance is $297.45 and is good until March 20, 2018. Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####.
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.[redacted]
Regards,
[redacted]

January 25, 2018
RE: Complaint ID: [redacted]
      [redacted]

Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is...

required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Complaint: [redacted]
I have reviewed my account and the December 2016 statement is still not been posted on my account and there is no record of the November payment of $ 140 on my account and there is no record of my November 2015 statement posted on my account but there is a statement for September 2015 on there twice.  The spreadsheet that you have sent is not correct there are no payment showing for December 2016, and there are no payments showing on November in your spreadsheet.  also, the remaining payment is incorrect I have 298 payment remaining not 32 my account is all wrong and no one is going to correct it.  I know how the billing system works so you do not have to explain it to me, and the month is not over, and I did not have all these issues when I started with GM Financial, and the staff now seems very unqualified and very rude to say the least and I get a different answer and story depending on the person, no consistency with anything so your information is not true or correct.  Thank you
I am rejecting this response because:
Regards,
[redacted]

October 25, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
We apologize for the...

poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
A refund in the amount of $ 1562.14 was issued by GM Financial Check Number [redacted] and sent by regular mail to your address of record on October 19, 2016. Please allow 7 to 10 business days from the time the check was issued for it to be received.
Should you have any further questions or require additional assistance, please feel free to contact Customer Service directly at [redacted].
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory. 
Regards,
[redacted]

Complaint: [redacted]
I want it to be clear that my issue does not have to do with your response regarding "inaccessibility" to my account. My problem with GM Financial is that you accepted and cashed a payout check without bothering to link it to my account. My problem with GM Financial is that when I interacted with staff, I was either told the problem was with my insurance carrier who issued the check (and to contact them about it) or, after it was clear GM Financial was the one who was wrong after I produced the cleared check, to simply wait. I was dismissed at every point. I was not given a time period as to when my account would be corrected. In other words, I don't accept your response regarding "advance notifications regarding inaccessibility" being sent to me. INACCESSIBILITY HAS NOTHING TO DO WITH IMPROPER RECORD KEEPING OF MY ACCOUNT. How dare you even suggest that it was MY oversight that led to this problem. I, and anyone with common sense, knows GM Financial is fully to blame. I checked my account this morning on 1/31/2018. It is showing my "next payment  due" date of 2/26/2018 - amount: $271.24. I want this corrected and it must show that there are no additional payment due dates. I will continuously reject responses until this is corrected. My time has been wasted dealing with incompetence, so now I demand that my account reflect correctly.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 18, 2017
RE: Complaint ID: [redacted]
      [redacted]


Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records reflect that we have not received the payoff on the account. In order for GM Financial to research and locate a missing payment, proof of cleared funds are required. If the payoff check has been cashed by GM Financial, please have him fax in a front and back copy of the cashed item to ([redacted], so that we may begin the research process. A copy of the returned item will be sent to you for your records.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted]
Sincerely,
GM Financial