GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

It was paid because Liberty Mutual needed the title for a car that had been totaled NOT ny myself. My problem was not with the fact that I owed the money but with the automated phone line that said my account was ' PAID IN FULL " That is very deceiving. You get letters that say you owe and then you call and it says paid in full. Not a good way to do business.Revdex.com:

March 5, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Please note that the payment you made on November 30, 2017 was returned to GM Financial as a stop payment. Once the payoff posted to the account and the payment made on November 30, 2017 reversed, it left a remaining balance on the account. Please note that our records indicate a statement was sent to the address on file February 5, 2018.
Our records reflect that a payment was received on February 23, 2017 in the amount of $297.73 to payoff the account. On February 27, 2017 the payment was returned as a stop payment and left a remaining balance on the account. The current outstanding balance is $297.45 and is good until March 20, 2017.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:I should not be penalized for error on GM Financial and the dealership. I spoke with a  manager named [redacted] and already provided all the required documentation to expedite the payment and was told the check would be issued in 3-5days. I even requested follow up calls from gm fincial to ensure everything was ok and the payment was issued, that I never received. I called myself to check on the situation to where I was hung up on multiple times. I would like the refund check issued now. Not on Dec 30
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Here is the account # Acct# [redacted]
Regards,
[redacted]

January 9, 2018
Re: Complaint ID: [redacted]
      [redacted]  
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A refund has been requested and was completed. A check in the amount of $120.48 was sent via regular mail to the address on file on January 4, 2018. Please allow 7 to 10 business days from the time the check is issued for it to be received.
We appreciate your patience. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted].
Sincerely,
GM Financial

February 23, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely, GM Financial

Complaint: [redacted]
I have reviewed my account and the December 2016 statement is still not been posted on my account and there is no record of the November payment of $ 140 on my account and there is no record of my November 2015 statement posted on my account but there is a statement for September 2015 on there twice.  The spreadsheet that you have sent is not correct there are no payment showing for December 2016, and there are no payments showing on November in your spreadsheet.  also, the remaining payment is incorrect I have 298 payment remaining not 32 my account is all wrong and no one is going to correct it.  I know how the billing system works so you do not have to explain it to me, and the month is not over, and I did not have all these issues when I started with GM Financial, and the staff now seems very unqualified and very rude to say the least and I get a different answer and story depending on the person, no consistency with anything so your information is not true or correct.  Thank you
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Not one of these toll fees were sent directly to me by New York State. They all go GM first. As I stated I am happy to pay for the tolls themselves but absolutely refuse to pay the fines charged because of delays with GM processing. According to New York thruway they only bill GM for leased vehicles.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory. 
Regards,
[redacted]

February 26, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

October 26, 2017
RE: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is...

required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

September 25, 2017   RE:  Complaint ID:  [redacted]        [redacted]                           Dear Ms. [redacted]:   Thank...

you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt of this information I will research this matter.   Sincerely, GM Financial Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Please be advised that my position has not changed and I feel that your company did not handle me as a customer well. I'm sure I'm not the only person to fall behind in payments which is why you have deferment programs. What you need is to ensure that your customer service rep are thorough in their communications and that you should monitor all calls going forward so as to avoid these issues. You have the poorest customer service and management I've ever encountered and it us my hope that my complaint warns others and prevents you from damaging others people's livelihoods and credit. 
Sincerely, Your former disgusted customer
[redacted]

June 23, 2017
Re: Complaint ID: [redacted]
[redacted]
Dear Ms. [redacted]
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please note a refund in the amount of $679.40 was issued by GM Financial Check Number [redacted] and sent by regular mail to your address of record on June 20, 2017. Please allow 7 to 10 business days from the time the check was issued for it to be received.
Please be advised our records reflect the title for the 2015 Buick Enclave is to be released to your address of record as of today, June 23, 2017.
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:

GM has failed to provide a factual document such as a federal odometer statement in order to prove the mileage overage. I will acknowledge I did have a contract with them as they've shown. However, any such fees require supporting documentation and they've failed to provided that documentation. Seeing as they can't prove I've gone over the miles with the correct documents, I once again request the they remove this from my credit report as I'd like to avoid to take any type of legal action against GM.
Regards,
[redacted]

This matter may take several months 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

January 12, 2018
RE: Complaint ID: [redacted]
      [redacted]

Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information...

is required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

August 31, 2016
Re: Complaint ID: [redacted]
      [redacted] D [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of the...

account reflects a pending deferment has been requested for the months of July and August 2016. Our records further reflect the deferment agreement was sent to you via email, and was electronically signed and returned to GM Financial as of August 30, 2016. Please allow 3-5 business days for the process to be completed. You may follow up on this request with GM Financial at ###-###-####.
Sincerely,
GM Financial