GM Financial

March 9, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Per your lease agreement a payment of $226.00 is due on the 18th of each month. We received a payment in the amount of $463.98 on April 19, 2016...

for the March and April of 2016 base rent payments. At this time the account was 32 days past due for the March 18, 2016 installment due date. Your MyAccount profile will not reflect a balance until it becomes due. Our records reflect that the account was reported more than 30 days past due in April 2016 for the March 2016 installment due date.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.
You have the option of setting up the GM Financial Automatic Payment Plan online at www.gmfinancial.com.
Copies of your payment history will be mailed to you address separately. If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial Customer Service Lease Department at 1-800-369-5212.
Sincerely,
GM Financial

January 8, 2018
RE: Complaint ID: [redacted]       [redacted]
 
Dear Ms. [redacted]
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information...

is required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

August 31, 2016
Re: Complaint ID: [redacted]
      [redacted] D [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of the...

account reflects a pending deferment has been requested for the months of July and August 2016. Our records further reflect the deferment agreement was sent to you via email, and was electronically signed and returned to GM Financial as of August 30, 2016. Please allow 3-5 business days for the process to be completed. You may follow up on this request with GM Financial at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
 
I am rejecting this response because: GM Financial received funds from me which were lost for 4 weeks. I have yet to receive an explanation for how this happened. Personally, I feel that the credit should remain on my account and the money should be refunded to me. More importantly, I hope this response serves as a warning to other consumers. This situation cost me time, interrupted multiple work weeks, and elevated my anxiety to a terrifying degree. I felt helpless throughout the entire experience. Ultimately, a corporation took money from me and failed to provide the purchased service (lease account credit) for 4 weeks. There was nothing I could do and no way to hold them accountable. I did not feel like resolving the issue was a priority for GM Financial.
Regards,
[redacted]

February 13, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely, GM Financial

October 10, 2016
RE: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted]:
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is...

required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

March 21, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted]
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Our records reflect that the...

title/ lien was mailed on March 21, 2018 via FedEx tracking # [redacted] to the address of [redacted].
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:  It is not a true response in regards to my issue - the personnel at GM Financial are simply replying to let me know they are reviewing my complaint and that an answer will be sent as soon as the review is completed.  This is the same tactic they used when they did not respond to the insurance claim - they gave me the run around until the car was sold.  I wish to keep this complaint with the Revdex.com active/open until a true response is received that reflects a sincere, honest, fair review.
Regards,
[redacted]

February 1, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information.
Please note that sales taxes in the amount of $2,369.65 was paid to Pennsylvania State Sales Tax and it was remitted under permit number [redacted] in accordance with the Pennsylvania Statue. This information was confirmed on the Bill of Sale, the titling instructions and on a letter that was mailed to your address of record on November 8, 2016.
Should you have further questions or require any additional assistance, please contact Customer Service at [redacted] or the Sales Tax Department at [redacted]
Sincerely,
GM Financial

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  GM Financial would like my account number.  I am sending this through you to forward to them.   My account number is [redacted].  The last four digits of my SSS # are [redacted].  Please let them know that I do not want any information that tells me that  I need to take another step to get my car title which is what I have been given for the past 2 months.  It was paid off through them and I never received it,  DMV in California never received it and it is not at the WV DMV.  They should have it and I would like for them to send it to me.

September 21, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Please be advised...

payments are applied to the principal if the account is paid ahead and posted to any past due amounts first if the account is behind. Our records reflect that all payments have been applied in accordance with the terms and conditions of the contract.
It is important to understand that this contract is a “simple interest” contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of your contract. Explanation of interest accrual, application of payments, and how late or early payments change what you must pay is explained on page two of your contract under the section titled “Finance Charge and Payments”. By signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 4.90% in 72 installments of $292.89, and any other charges within this contract.
Included for your review is a copy of the Contract and the Account Payment History. Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ([redacted]
Sincerely,
GM Financial

Thank you for forwarding the
correspondence sent to the Revdex.com. I have reviewed your
concerns and would like to offer the following information.
 
Please be advised that GM
Financial has submitted a request to the credit reporting agencies to have...

the
GM Financial inquiry removed. I have attached the letters mailed to you as well
at the credit reporting agencies.
 
Please feel free to contact
our Customer Service department at ###-###-#### should you have any further
questions or concerns.
 
 
Sincerely,
GM Financial

I reject!  The contract clearly has my correct address and GM Financial stated McMinnville OR was the only address they had.  I do not nor have I ever lived there or listed it as my address.  The contract clearly states McMinnville,TN.  I do not know if any letters were returned but I DO know they were not received by me.  I also did not call and get a payoff amount of over seven hundred dollars and then only send a little over one hundred to pay off the debt.  I also dispute the automated calls which have just been introduced.  I did not receive any calls regarding a balance due after my last payment was made.  I have paid the disputed amount because I had to get the title released but as of this date I have not received the title was it sent to McMinnville OR also or will I call six years from now and be told I must pay something else before it can be released? The contract you keep sending me clearly has my correct address, I paid my account online, and I NEVER received notification of any type there was any balance due until I made the second telephone call trying to get my title on a account I was told each time I check with you was Paid In Full?

Thank you for the correspondence sent to the Revdex.com. Your account is currently being researched in regards to your concerns. An answer to the desired settlement you have expressed will be sent when the research has been completed.  Sincerely,GM Financial

August 3, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A refund has been requested...

and completed. A check in the amount of $1,212.45 was sent on August 3, 2017 via FedEx overnight, tracking [redacted].
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted].
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the
Revdex.com. I would like an opportunity to address your concerns,
however more information is required. At your earliest convenience, please
forward me your full account number or social security number. Upon...

receipt of
this information I will research this matter.
 
Sincerely,
GM Financial

January 12, 2018
RE: Complaint ID: [redacted]
      [redacted]

Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information...

is required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

October 28, 2016
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
At this time, GM...

Financial is currently reviewing your account for a possible refund.
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(800)369-5212.
Sincerely,
GM Financial

As I told GM Financial I have not received anything via mail and I have many witnesses that can account to that.  I also have not received any phone messages that identified themselves as GM FINANCIAL.  Now when GM Financial was trying to get the money from my insurance company they had no problem leaving messages with who they were and what they were trying to accomplish on my voicemail.  I receive many messages from telemarketers due to the nature of my work something I pointed out to GM FINANCIAL last time I talked to them.  They are standing on the fact that they left messages with a phone number for me to call saying that was their attempt to contact me.  My current understanding is that a debt collector has to identify themselves.  Now admittadly this might be an old or inaccurate understanding but when I asked GM FINANCIAL about this one simple point they would not answer me no mater what I said.  I have been making regular payments and with the lack of corrispondence from GM FINANCIAL I had no way of even knowing that they considered me late and that they were reporting on my credit.  This is the process that I am calling into question.  I told GM FINANCIAL that I have every intention of continuing payments but they are not even attempting to contact me.  I define an attempt by what they have done in the past.