GM Financial

Thank you for the correspondence sent to the Revdex.com. GM Financial has reviewed your concerns and would like to provide the following information.
Our records reflect that the vehicle was recovered on Friday, February 12, 2016. Please understand that the Reinstatement Department is...

a fairly small department and all calls and voice mails are responded to in the order they are received. GM Financial was closed Monday February 15, 2016 for President’s Day. Our records reflect that you spoke with Reinstatement representatives February 16, 2016 and February 19, 2016 and are in the process of reinstating the vehicle.

Please understand that storage charges accrue daily and are owed separately to the repossession agent.
Should you have further questions please contact GM Financial at (877) 848-3189.

Sincerely,
GM Financial

I have already leased another GM vehicle through GM financial and I love it.  I love GM and will get another GM vehicle after this if my issue is resolved.  I would like the current invoice adjusted off for the amount that I owe.  While I appreciate the offer to carry over a higher amount than asked for on a future lease, there is no guarantee that this would actually occur. Ref# [redacted]there is no invoice# listed) for $240.09 is what I am requesting to be adjusted off.

February 28, 2018
Re: Complaint ID: [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of your account reflects we are still in need of...

the odometer statement in order to release your title. Please be advised the mileage reading is required in order to transfer the title. Please remit your odometer statement to GM Financials Remarketing department via email to [email protected] or you may fax the documents to fax number ###-###-####.
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I have also sent them 2 letters with information.
Regards,
[redacted]

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.   Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at 1(800)284-2271.   Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Lorraine [redacted] account #[redacted] ss# [redacted]

January 11, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
As you are not a party to the lease...

agreement, please understand GM Financial is unable to discuss account specific information without consent from the account holder.
The account holder may contact our Lease Customer Service department directly at ###-###-#### to discuss this matter further.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. GM Financial understands that customers may face financial hardships throughout the life of their loan. Please understand that...

deferments are not a contractual obligation and are not always available. At this time, you have not yet established enough payment history in order to be eligible for this type of payment assistance. We would like to apologize for the poor service that you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal laws. Our research further indicates, that during the conversation you reference, you were provided with all options currently available to you, including voluntary surrender. Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####. Sincerely, GM Financial

I faxed this information to GM corporate office at ###-###-####. I look forward to hearing from GM to finalize this matter.

May 2, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records reflect that on...

February 23, 2017 you spoke with a GM Financial representative who advised you on how to set up and verify the Western Union Recurring Payments. On March 4, 2017 Auto Pay was set up online through MyAccount. Both of these payment methods are customer driven and initiated, and caused a double payment on your account. Please be advised your account is currently set up on Western Union Recurring Payments. The Automatic Payment Plan was canceled on April 13, 2017 per your request, and an Auto Pay cancelation letter was sent to you on that same day.
A refund has been requested and completed. Check number [redacted], in the amount of $502.99 was sent to the address of record on April 27, 2017 via overnight mail, with a tracking number of [redacted]. Our records reflect that the check was delivered on April 28, 2017.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused.
Should you have any additional questions regarding this matter please feel free to contact Customer Service at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I'm not going to post my social security number on a public forum. You have my contact info. Please contact me though that avenue.
Regards,
[redacted]

September 20, 2017
Re: Complaint ID: [redacted]
[redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of your account reflects a refund in the amount...

of $465.36 was issued by GMF Check Number [redacted] to your address of record on June 12, 2017. Our records reflect this check was received and cashed on June 26, 2017.
For your review, the front and back copy of the cashed check will be sent by mail to your address of record. Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted].
Sincerely,
GM Financial

January 22, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.  Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus...

to have the 30 day delinquency removed that reported in January 2015. Please allow 30-45 days for this information to update and reflect accordingly.   Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####. Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10579642, and find that I am supposed to actually have 7 days after the due date to have my payment in prior to a late fee being assessed.  This has not been happening.  The late fee has been added to my account within one day after the due date.  I understand that I may incur a late fee, it is the manner in which it has been assessed that I have the problem.  If you are stating (also per the contract) that my payment has to post within 7 days after the due date, than that is what I expect to happen.  Please review my account postings for accuracy of late charges.  Thanks.

Complaint: [redacted]
I am rejecting this response because: GM Financial requested additional information in order to satisfy the complaint. The information they require is my GM Financial account number, which is #[redacted].
Regards,
[redacted]

November 15, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised, GM...

Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus to remove the derogatory [redacted] and reflect the current account status. The bureaus generally reflect the updated reporting information within 30-45 days.
Please understand that GM Financial gives customer service a high priority and is totally committed to achieving excellence. We apologize for any inconvenience you have experienced as a result of this situation.
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] 
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
I would like to apologize for the poor level of service you feel that you have received. Please be assured that GM Financial gives customer...

service a high priority and is totally committed to achieving excellence. Upper Management in the Lease Servicing department has been made aware of your concerns regarding issues with the refund release timeframe and your customer service experience.
 
A refund in the amount of $1,000.00 was issued by GM Financial Check Number [redacted] and sent by regular mail to your address of record on January 18, 2016. Please allow 7 to 10 business days from the time the check was issued for it to be received.
If you do not receive the refund check by February 1, 2016, please contact me at the telephone number provided below.

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. On June 8, 2016, the credit bureau...

reporting agencies were contacted to verify the information being reflected on your credit bureau reports with regard to the GM Financial account. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting.
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. GM Financial reports to the credit bureau reporting agencies once per month. The payoff for your account was received on February 22, 2016, after the reporting date had passed on February 11, 2016. The next scheduled reporting date occurred on March 14, 2016. On this date your account was reported closed and paid, but more than 30 days past due at payoff. The “Date Closed” was reflected as February 22, 2016 and both the “Current Balance” and “Past Due Balance” were reported as $0.00.  The reporting of the account to the credit reporting agencies is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) and reflects the payment record of how the debt was paid. Our research concludes that the status, dates, amounts, and payment history of your account have been reported to the credit bureau reporting agencies with accuracy. Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####. Sincerely,GM Financial