GM Financial

Thank you for the correspondence sent to the Revdex.com. I have...

reviewed your concerns and would like to offer the following information.
After further review of your account GM Financial was not able to confirm a conversation indicating you or anyone related to this account were told there was only 7 payments remaining, when in fact there were 9. All 9 payments have been made, however some of that money was applied to Excess Miles and Taxes. Our records do not support a conversation where GM Financial would waive the Excess Miles, as it is non-negotiable.
GM Financial is unable to honor your request to waive the Excess Miles. ”Per your Retail Lease Agreement (“Lease”) and the Addendum to Closed-End Motor Vehicle Lease (“Addendum”) you are still responsible for all contractual obligation as well as excess mileage charges as described within the Lease.
Included for your review is a copy of the contract. Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####.
Sincerely,
GM Financial

August 17, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On January 21, 2012, you...

signed a Retail Installment Sale Contract for a 2010 Dodge Charger in the amount of $17,149.00 at an interest rate of 17.50%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $389.30 per month, beginning March 6, 2012.
On August 1, 2017, the decision was made to place the vehicle out for repossession, as allowed by the contract. At this time the account was 86 days past due. On August 8, 2017, Mr. [redacted] explained that he had not received any email from you on the date of July 22, 2017. Please understand that there can be no payment arrangement unless there is an agreement to the arrangement by GM Financial. Our records reflect that prior to the repossession an email was sent to you on July 27, 2017 requesting that you contact GM Financial.
In an effort to assist you, GM Financial allowed you defer the July 6, 2017 and August 6, 2017 installment due dates as part of your reinstatement of the vehicle. Please also understand that any calls made to you were made as a response to voice messages you left regarding the reinstatement of the vehicle. A cease and desist regarding contact via telephone is still in place on your account. Our records reflect that the reinstatement of the vehicle has been completed and that the vehicle was delivered to your address of record on August 15, 2017.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.
Included for your review are copies of your contract and account payment history. Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted].
Sincerely,
GM Financial

March 14, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. We would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward us your full GM Financial account number or social security number. Upon receipt of this information we will research this matter.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. GM Financial reports to the credit bureau reporting agencies once per month. The payoff for your account was received on February 22, 2016, after the reporting date had passed on February 11, 2016. The next scheduled reporting date occurred on March 14, 2016. On this date your account was reported closed and paid, but more than 30 days past due at payoff. The “Date Closed” was reflected as February 22, 2016 and both the “Current Balance” and “Past Due Balance” were reported as $0.00.  The reporting of the account to the credit reporting agencies is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) and reflects the payment record of how the debt was paid. Our research concludes that the status, dates, amounts, and payment history of your account have been reported to the credit bureau reporting agencies with accuracy. Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####. Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.On May 23, 2015, you and [redacted] signed a Closed End Motor Vehicle Lease for a 2015 Chevrolet Malibu. Within the agreement, you agreed to a...

48 month lease term with a monthly payment in the amount of $344.20 per month, due on the 23th day of each month.On July 2, 2015, at 8:11pm [redacted] submitted an ACH payment via the GM Financial’s automated system in the amount of $344.20. Confirmation for the submission of this transaction was 1113846. As this payment was submitted after 5pm and during a holiday weekend, the payment was not submitted for processing by Western Union until the next business day on July 6, 2015. This payment was applied to the June 23, 2015 base rent due date. On July 9, 2015, GM Financial received a return notice from Western Union of “No Account/Unable to Locate”. On July 22, 2015, at 6:28pm a payment in the amount of $344.20 was submitted by debit card online. Confirmation for the transmission of this transaction was 1197750. This payment was applied towards the June 23, 2015 base rent due date, when the lease account was 29 days past due.On August 19, 2015, at 3:27pm a payment in the amount of $361.41 was submitted by debit card online. Confirmation for the transmission of this transaction was 1333976. This payment was applied towards the July 23, 2015 base rent due date, when the lease account was 27 days past due.  On September 29, 2015, at 2:17pm a payment in the amount of $349.20 was submitted by credit card online. Confirmation for the transmission of this transaction was 1565134. This payment was applied towards the August 23, 2015 base rent due date, when the lease account was 37 days past due.  On November 9, 2015, at 3:49pm a payment in the amount of $699.75 was submitted by debit card online. Confirmation for the transmission of this transaction was 1844176. This payment was applied towards the September 23, 2015 and October 23, 2015 base rent due dates, at this time the lease account was 47 days past due for the September 23, 2015 base rent due date.GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account. Included for your review are copies of your Closed End Motor Vehicle Lease and Statement of Account.Should you have any further questions or require additional assistance with regard to your lease account, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: [redacted]
I am rejecting this response because: GM Financial just admitted above that I never game them that address that they sent correspondence to me to. Also, it is my understanding after speaking with the USPS that certified mail cannot be sent to a P.O box address. Therefore, GM Financial has knowingly sent legal notices that they are supposed to have confirmed I received and failed to do so.  They have not acted in good faith by purposely sending a letter to an address I am not associated with and to an address where it is impossible to confirm that I got it. They never sent any communication to any of the two addresses I gave them. Because of this oversight I am asking that GM FINANCIAL stop all collection activity and write off the remaining balance they claim I owe off the books. GM Financial is in clear violation of the law and knowingly contininugly violating the law by refusing to obey my request. All I am asking for is for them to stop collection activity and waive the remaining balance. They have already collected prior payments from me, a larger down payment,and have sold the car at auction. They have not technically lost any money from deal. Just take your profits and leave me alone! Why try to take more money from me illegally!?
Regards,
[redacted]

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. On June 8, 2016, the credit bureau...

reporting agencies were contacted to verify the information being reflected on your credit bureau reports with regard to the GM Financial account. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting.
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
I would like to apologize for the poor level of service you feel that you have received. Please be assured that GM Financial gives customer...

service a high priority and is totally committed to achieving excellence. Upper Management in the Lease Servicing department has been made aware of your concerns regarding issues with the refund release timeframe and your customer service experience.
 
A refund in the amount of $1,000.00 was issued by GM Financial Check Number [redacted] and sent by regular mail to your address of record on January 18, 2016. Please allow 7 to 10 business days from the time the check was issued for it to be received.
If you do not receive the refund check by February 1, 2016, please contact me at the telephone number provided below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 To whom this message may concern,Thank you for your response although it in NO WAY answered my inquiry as to how and why you treat your customers who have filed with Bankruptcy with no respect. You only confirmed information that you see in the notes. Because your calls are not recorded (I'm in California), your reps have provided me inaccurate information. I will thank you for the statement. Not sure if it helps.
Regards,
[redacted]

I have done this before, it has been the company whom reported a "0" balance then immediately changed it back to an owed balance. Which is continually being reported as a balance owed when the account was settled in full. Immediately remove the item from all credit bureaus as I have file a complaint not only with Revdex.com, but the FTC and CPB. My next step will be a lawsuit for defimation of my credit as it is a closed/settled account and is now being re-aged to show it as a continuous debt.

January 20, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please understand the...

telephone number of [redacted] was provided to GM Financial by one of our customers as a contact number. A cease and desist request has been noted for calls to this number. Please be advised no harm or harassment was intended.
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention.
Sincerely.
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
I would like to apologize for the poor level of service you feel that you have received. Please be assured that GM Financial gives customer...

service a high priority and is totally committed to achieving excellence.
A refund has been requested and is being processed. A check in the amount of $132.50 will be sent via overnight mail to the address of record in the next couple of days. Please allow 7 to 10 business days from the time the check is issued for it to be received.
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

June 20, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised that the payment in...

question was postdated for May 31, 2017 on May 15, 2017 through our Western Union Automated System with a checking account, this payment is customer authorized and initiated. Our records reflect that GM Financial spoke with you and a representative from Americu Credit Union on June 7, 2017, and determined that the information inputted by you was entered incorrectly.
GM Financial is unable to honor your request to delete or alter your account information from your credit report.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I accept the most recent response,per mrs [redacted] contacting GM Financial on 3/14/18& was told per GM Financial the disposition fee would be removed & Mrs [redacted] be made whole,,re:  account clear & no balance or fees & we accept this response on the above terms being communicated to Mrs [redacted]

Inadequate response to a serious issue involving GM Financial's Collection Agency. Terms were agreed to with Vital Recovery and GM Financial did not research/communicate with Vital Recovery to make sure the credit information is accurate per the terms of the settlement.

Complaint: [redacted]
I am rejecting this response because: "Please be advised...."  Which being translated means, "We hear what you are saying, but we aren't going to do anything about it."  I will continue to reject any and all responses from GM Financial until my online account reflects the same information as provided in the payment summary.  Should anyone else read my responses......please do yourself a favor and do not do business with GM Financial.  They are consumed with corporate corruption and care absolutely nothing about the customer. I did speak to a representative last Friday, which was probably the fifth or sixth person to whom I have spoken since I've had issues with my account.  Never have I spoken to the same person twice.  I am extremely happy with my vehicle.  I am TOTALLY frustrated with the financing.  I will never do business with GM Financial again.  They only know of one way (their way) of doing business and have no interest whatsoever in taking a good customer's needs into consideration....even when I am trying to PAY AHEAD my loan.  If Daniel Berce cares about the company he runs, he should either fix this problem or resign.
Regards,
[redacted]

February 16, 2018
Re: Complaint ID: [redacted]       [redacted]
 Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
As previously stated, GM Financial is an indirect lender and all credit applications are submitted through an affiliated dealer. On December 2, 2017, an application for credit was submitted through John Sullivan Chevrolet. GM Financial was not present during the negotiations of this purchase, however, our records indicate that GM Financial was unable to accept the initial terms requested. GM Financial is required to send the applicant a notice of Adverse Action. A secondary notice that reflects the specific reasons we were unable to offer you financing was requested on February 15, 2018. Please allow 7-10 business days to receive these notices via regular mail.
If you have any further questions or concerns regarding this matter, please contact your dealership finance department.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:I do not have an account with GM Financial the account number that was sent to me is [redacted], this is the number that I received from another company who is claiming that I owe this debt, however GM Financial is the company that is referring this debt to the credit bureaus on my account. I ask that this information be deleted immediately.= from all 3 credit bureaus.
Regards,
[redacted]

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.Our records reflect that on December 10, 2015 the discussion surrounded a due date change, not a deferment; and that you were advised that the November 14, 2015 installment payment would have to be paid in fullprior to the request and processing of the due date change. You paid the November 14, 2015 installment payment on December 14, 2015 and a due date change was processed on December 15, 2015. As per your request, your due date was changed to the 1st of each month, with your next payment due on January 1, 2016.A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal laws. Our research further indicates that during the conversations you reference, you were provided with all options currently available to you, including voluntary surrender and its ramifications.We apologize for any miscommunication that may have occurred; however, we are unable to comply with your request for additional deferments as your account is not currently eligible for this type of assistance as you have not yet established enough of a payment history since deferring the July and August of 2015 installment payments.Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.Sincerely,GM Financial

November 17, 2016
Re: Complaint ID: 11830008
      [redacted] [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. We would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward us your full GM Financial account number or social security number. Upon receipt of this information we will research this matter.
Sincerely,
GM Financial