GM Financial

October 13, 2017   RE:  Complaint ID:  [redacted]                    [redacted]  ...

                        Dear [redacted]:   Thank you for forwarding the correspondence sent to the Revdex.com. We have reviewed your concerns and would like to offer you the following information.   Please note that our records indicate you are in contact with GM Financial regarding this matter and awaiting resolution. A representative will be in contact with you directly once we have thoroughly researched your account and will provide information as requested.   Please feel free to contact our office at [redacted] should you have further questions or concerns regarding this matter.   Sincerely, GM Financial   Tell us why here...

February 7, 2018
Re: Complaint ID: [redacted]        [redacted]
 Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
On August...

4, 2015, you entered into a Motor Vehicle Consumer Simple Interest Installment Sale Contract (“Contract”) for a 2009 Chevrolet Impala in the amount of $12,493.14. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $339.72 per month, beginning September 18, 2015.
On January 12, 2018, the decision was made to repossess the vehicle, as allowed by the contract. At this time the account was 85 days past due. Our records indicate the vehicle was repossessed on January 29, 2018 and returned to you at no charge on January 30, 2018. A repossession will not be reported to the credit bureaus and you will not be responsible for any repossession fees. Unfortunately, we are unable to accommodate your request for further compensation.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].

Sincerely,
GM Financial

September 20, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted]
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
With the information you’ve...

provided, GM Financial is unable to locate an account or application for credit. Please provide proof of the inquiry, date of inquiry and social security number and GM Financial will research further.

Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted]
Sincerely,
GM Financial

September 14, 2017
Re: Complaint ID: [redacted]        [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A refund...

has been requested and is being processed, a check in the amount of $10.00 will sent in the next few days. Please allow 7 to 10 business days from the time the check is issued for it to be received. We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted]
Sincerely,
GM Financial

Complaint: [redacted] Hello,Attached is a copy of my old tradeline with GM. Upon further research, this was actually my first ever car financed with them: 2012 Hyundai Sonata. I was in a car accident with this car, which totaled it. Progressive Insurance paid GM $11,060, the pay off amount for the car, by my due date. There is no way this should be affecting me negatively, as Progressed be paid GM Financial on time.As requester my SSN is [redacted]. Please let me know if you need anything else! 
Regards,
[redacted]

January 24, 2018
Re: Complaint ID: [redacted]        [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. A response will be issued once the review...

has been completed.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I have been told that a check was mailed out on Feb. 19th 2018, I was told this will take 5 business days to get to me, after the 5 days, I called back to be told that it will be 5 to 10 business days, and when I still didnt get it I was told that it says it was mailed but NO check number was generated, which means no check was sent out, this is according to a GM Financial Customer service rep. Then When I called back on the 6th, I was told the check was in fact mailed on the 6th, and even as of yeasterday March 8th I was told again it was mailed on the 6th, Now you are telling me it was mailed on the 7th, not a big deal of 1 day, Im just tired of the lies. I just want to get my refund and be DONE with the LIES of GM financial
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: acct # is [redacted]
Regards,
[redacted]

September 27, 2017   RE:  Complaint ID:  [redacted]          [redacted]                           Dear Mr. [redacted]:   Thank you for forwarding the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.   We have submitted a request to the credit reporting agencies to have the GM Financial inquiry removed. Please feel free to contact our Customer Service department at [redacted] with any further questions.   Sincerely, GM Financial Tell us why here...

Thank you for the correspondence sent to the Revdex.com and for the additional information e-mailed to GM Financial directly. I have reviewed your concerns and would like to offer the following information.With the information you’ve provided, GM Financial was able to locate the missing...

payment and it has been applied to your father’s account. All late fees assessed during this timeframe are in the process of being waived. Please allow 24-48 business hours for this process to be completed.Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.Sincerely,GM Financial

February 21, 2017 Re:Complaint ID: [redacted]       [redacted] Dear Mr. [redacted], Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. It has been brought to our attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closed. We are working with the credit bureaus to correct this issue. Please allow some time for your trade line to be updated with the correct account information. Our records reflect that a credit rating letter was sent to your address of record on February 10, 2017 reflecting the current balance of your account as $15,453.82. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at [redacted]. Sincerely, GM Financial

Complaint: [redacted]
I am rejecting this response because: My GM Financial account number is [redacted]
Regards,
[redacted]

July 7, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting. Please be advised in order to obtain a copy of your credit bureau reporting you will need to contact the credit bureau reporting agencies directly.
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

November 28, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. We would like an opportunity to address your concerns, however additional information is required. At your...

earliest convenience, please forward us your full GM Financial account number or social security number. Upon receipt of this information we will research this matter.
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Newc Information social security number is [redacted]

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.As GM Financial has explained to you by phone and via the previous Revdex.com Complaint response, you are not being billed two months ahead. The amount reflected on MyAccount is for the past due February 1, 2016 installment due date and for the current billing cycle due March 1, 2016.Our records reflect that payoffs were quoted to [redacted] Chevrolet on February 4, 2015 and February 5, 2016. As of today’s date the payoff for your account has not been received and the account is still active. Please understand that you are still responsible for the account until the payoff has been received by GM Financial.If you have any further questions or are in need of additional assistance, please contact Customer Service at 1-800-284-2271.Sincerely,GM Financial

I have not changed my position regarding this matter . GM Financial has NOT provided me with sufficient information or proof of how this amount was calculated. I stated previously, a blank worksheet does not provide an explanation of how the interest was figured for my loan. I will now pursue legal action through the courts.

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. In order for a party to be removed from or added to the Contract/Account, the party intending to keep or assume the obligation must refinance the loan. GM Financial is unable to honor your request to revise the Contract. Although GM Financial does not offer refinancing, customers may choose to refinance their loan with another lender at any time. Should you have any additional questions, please contact Customer Service at 1(800)284-2271. Sincerely, GM Financial

I was never advised of any accruing interest between 2010 through 2014 then in March of 2014 someone did finally tell me there were charges adding up so I made arrangements to pay extra for 4 payments so that I could pay ahead of the due date I was told this agreement would allow me to pay ahead of the due date which it did. From July 2014 till now I payed 2 weeks ahead of my due date.  So all those payments from 2010 through 2014 I was deceived by your company and charged hidden interest charges.  I was never told of these charges till 2014 and upon looking at my original contract these were on a separate sheet NOT THE SHEET I SIGNED. I dont know that this second page was even available at the contract signing but I suspect not.  Regardless, Every time I was not able to pay on or just after the due date I contacted you. I was never told of any extra interest charges, it was not documented on my statements or told to me verbally from 2010 through 2014. Every time I called I was told there was no charges and no negative reports to the credit bureaus.  Also The only times I deferred a payment was when I changed employment or my pay schedule changed at which time I contacted you ahead to make arrangements concerned with negative reports to the credit bureaus.  Every time You lied and told me I was allowed 2 deferrals without impacting my balance.You have no right to charge me over $2000 in hidden fees. Was I paying late? Not according to my credit report. Was I notified of hidden charges?  Not until 2014 at which time we had an agreement and I payed extra monthly payments to get ahead of my due date.  Was I ever charged a late fee? No because I was not late.  Was I sufficiently notified of hidden charges by not paying on the due date?? Not once until 2014, after 4 years of payments.  You are attempting to rip me off over $2000 for for interest fees through deceptive practices and hidden interest fees. I was never notified of until 4 years of payments. Did I make an effort to make adjustments to the way I was paying once I was notified. YES and payed ahead every payment after that. I assure you if I had known of these hidden charges at the start of the loan I would have made an effort to adjust and pay the way I payed the second half, ahead of the due date.  I believe I have sufficient evidence of fraud and of deceptive lending practices.  Any further correspondence by me will be through my Attorney.      No wonder you have 385 reports against you on RipOff Reports site.

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.   As of June 29, 2016, our records still do not reflect that this letter has been received. Please refax this document to ###-###-#### or ###-###-####. You may also e-mail it as an attachment to [redacted]. Please understand that this letter does not guaranty the removal of the truthful and accurate derogatory information previously reported, it only allows for additional consideration of your request to be given. The removal of the derogatory information is subject to upper management approval. If approved, an update will be submitted to the credit bureau reporting agencies; however, any update of information on a credit report is still subject to the credit agencies processing timeframes, which is why customers are advised to allow 30-45 days for any changes to be reflected.   Please follow up on your request with GM Financial’s Customer Service Department at ###-###-####.   Sincerely, GM Financial