GM Financial

August 1,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our
records reflect that GM Financial received the payoff on the account on April 9, The first release of lien was sent to the address on file on April 14, Please be advised we sent another release of lien on July 31, to the address on file, as per your request
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

November 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

October 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the lease
agreement (Section Other Terms and Conditions, Your Gap Liability and Gap Waiver), you are liable for the “gap amount.” The “gap amount” is the difference between the amount you would owe (or which you would owe in the absence of gap protection) under the Lease in the event of a total loss of the Vehicle before the end of the Lease term occasioned by its loss and the actual cash value we receive from your insurance company
GM Financial has processed a courtesy waiver for the remaining charges in an effort to resolve this matterThe above referenced account now reflects a zero balanceAny bills received after the date of this letter, such as property tax and parking tickets issued during the term of the lease, will be paid and billed to you accordingly
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

January 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is making some long-planned enhancements that will help us provide a better customer experienceAccess to your account online and by phone will be unavailable while we make updatesWe expect to resume service Jan5, so please check back with us at that timeIn the meantime, check our FAQs for more information
Upon further research of the account, GM Financial will send response to customer
Sincerely,
GM Financial

June 11,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, the payment received in the amount of $on April 18, was applied towards your April installment due dateAs of the date of this letter there is no refund due on the account
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

August 24, RE: Complaint ID: *** *** *** Dear *** ***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information Please note that our system of record indicates that you called in on August 4, and August 5, to advise GM Financial that a double payment was made by mistake and requested a refundIn addition, our records specify that a representative provided you with an approximate time of refund which was 8-business days In further review of your account, the refund was sent overnight via FedEx on August 23, The tracking number for this transaction is *** Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

Complaint: ***
I am rejecting this response because: it does not state anything reaching a resolution, just a description of you guys thinking I havent paid any of your late fees which I have, check your records for the manual payments
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A refund has been requested and completedCheck number *** in the amount of $was sent via regular mail to the address of record on June 30, Please allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

March 7,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that several telephone calls were made to you regarding the late fee balance between December 29, and January 5,
Our records further reflect that late fee balance notices were mailed to your address of record on January 12, and a final notice on March 16, 2010.As per your Retail Installment Sale Contract and Security Agreement (“Contract”), if a payment is more than days late you will be charged 5% of the payment amount with a minimum of $When you paid the principal and late fee balance, your account still had a remaining late fee balance owed of $As late fees are part of your contractual obligation, the title will not be released until payment of these fees has been received.Our records reflect receipt of the late fee balance on April 5, by Cashier’s CheckThe original title is set to be released to you business days from the date of the receipt of the payoff on Friday, April 8, 2016; by regular mail to your address of recordA copy of the release of lien will be faxed to Jennifer at ###-###-####.Included for your review are copies of your Contract, Account Payment History, and Late Fee Balance Notices.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do want to add however that the fact that when I go to make a payment due it makes no sense why it wouldn't show the amount that is owedEVERY other creditor I have bills with ALWAYS shows the amount due when I go to make a payment online
Also just want to add the fact that the customer service I dealt with while calling GM was so unprofessional and I will never do business with GM in the future once this lease is up
Thank you for doing the right thing however it would still be nice for the website to be accurate when making a payment
Regards,
*** ***

February 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As of the date of this
letter your GM Financial account reflects a zero balancePlease be advised that a request has been submitted for the title to be releasedUpon completion of this process, GM Financial will contact you and provide a FedEx Tracking numberTracking numbers are available to hours after release
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 24,
Re: *** *** *** Complaint ID: ***
Dear Ms*** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the
Lease Agreement, you will be responsible for any base rent, late charges, excess wear and tear and excess mileage charges due upon the termination of your leasePlease be informed, early termination liability charges are calculated after the lease termination vehicle inspection is completed
Please be aware, per your Contract (See Page 1, under Consumer Leasing Act Disclosure, Section Other Charges) there is a disposition fee of $As you elected not to purchase the vehicle at the end of your lease term and you did not lease or purchase a new General Motors vehicle, you are responsible for the disposition fee upon the return of the vehicle
A final bill will be mailed to you containing any end of lease chargesShould you have any further questions once you receive the final bill, please feel free to contact GM Financial at (***
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because: can't reach anybody at number they gave meAccount number***Regards,*** ***

December 22,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised numerous efforts were made to contact you with regard to the status of the account prior to the last contact made on August 29, and after that dateThe state of Illinois requires a cure period or notice of repossession be mailed prior to repossession if there is a co-buyer on the account
Our records reflect that a Notice of Our Plan to Sell Property and Notice of Right to Redeem or Reinstate was mailed out to the address on file December 18,
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance, please contact GM Financial at (877)848-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Well, first I would like to know the persons full name who I am talking to in regards to giving my personal information (social security number). Equifax has the date for the inquiry on my credit report as March 26, Given the date of the inquiry, my full name & address & signed application for a loan/credit should suffice in regards to evidence in the companies recordsAs I have stated before I have no recollection of ever filling out nor signing any application nor did I give authorization for GM Financial to check my credit report. I am requesting to have this inquiry removed under federal law or unfortunately I'll have to file a complaint with the State Attorney General, Federal Trade Commission, and the Consumer Financial Protection Bureau.
Regards,
*** ***

March 9,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the
review has been completed
Sincerely,
GM Financial

July 25,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on February 22,
2012, you signed a Retail Installment Sale Contract for a GMC Terrain in the amount of $33,at an interest rate of 11.60%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 23,
On July 13, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Michigan does not require a cure period or notice of repossession be mailed prior to repossession to the buyer, only the co-buyer
Our records reflect that we last spoke with you on June 13, 2016; at which time you set up a payment for June 30, that applied towards March and a partial payment of April installments, and no further payment arrangements were madePlease be advised numerous efforts were made to contact you with regard to the status of the account after that payment applied to the account on June 30, Our records reflect that there is a reinstatement hold on your account until August 1,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** the check was issued on July 10, but sent by slow mail, it may get here in days & I still don't have my car

Thank
you for the correspondence sent to the Revdex.comI would like an
opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your full GM
Financial account number or social security numberUpon receipt of
this
information I will research this matterSincerely,GM
Financial