GM Financial

Thank
you for the correspondence sent to the Revdex.comI would like an
opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your full GM
Financial account number or social security numberUpon receipt of
this
information I will research this matterSincerely,GM
Financial

March 27,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on
January 10, 2018, a check was received in the amount of $On January 11, an additional payment in the amount of $was made onlineOn January 22, 2018, we received notification that the payment returnedUnfortunately, both payments were reversed in errorPlease be advised, we have reapplied the payment made online with an effective date of January 11,
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Once again I faxed the letter from dealerThis will be Th attempt to reach your companyI cannot believe how much of a struggle this is to get a fax to your companySo far your company has poor business practices especially in the communication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do want to add however that the fact that when I go to make a payment due it makes no sense why it wouldn't show the amount that is owedEVERY other creditor I have bills with ALWAYS shows the amount due when I go to make a payment online
Also just want to add the fact that the customer service I dealt with while calling GM was so unprofessional and I will never do business with GM in the future once this lease is up
Thank you for doing the right thing however it would still be nice for the website to be accurate when making a payment
Regards,
*** ***

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $was sent via overnight mail to the address of record on August 19, Our records reflect that the check has been delivered
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: The point is that the policy of holding perfectly verified and good funds for days is unacceptable. Having me contact a huge company in order to get the front and back copy of a check that GM Finance received and deposited is a stalling tactic. GM already has the front and back of the check. I'll write my congressman as this is a ridiculous and unfair business practice. The funds have been verified and cleared, and this is a way for GM to earn interest on my money
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I accept the offer regarding the March 3, and March 13, I was told by a representative that I shouldn't have any repossession fees on the accountCan you tell me what the repo fees are for? Will the payment for April be considered late?

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that a payment in the amount of $was received on March 3, We received another payment on March 4, in the
amount of $130.00, and an additional payment on March 5, in the amount of $72.50, for a total of $All payments applied to the accrued interest balance and principal balanceLate fees in the amount of $have been assessing throughout the life of the loan and have not been paid, please see payment historyYour online account was unlocked as you requested, please be advised you will need to check your email as well as your spam email for notifications
Included for your review are copies of the complete account payment history of your accountShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

June 11,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, the payment received in the amount of $on April 18, was applied towards your April installment due dateAs of the date of this letter there is no refund due on the account
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

What information is being sent to the CRA; is it a delete or is it stating that there is no longer a balance owed as it was "settled in full"Please clarify.strong>

July 25,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on February 22,
2012, you signed a Retail Installment Sale Contract for a GMC Terrain in the amount of $33,at an interest rate of 11.60%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 23,
On July 13, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Michigan does not require a cure period or notice of repossession be mailed prior to repossession to the buyer, only the co-buyer
Our records reflect that we last spoke with you on June 13, 2016; at which time you set up a payment for June 30, that applied towards March and a partial payment of April installments, and no further payment arrangements were madePlease be advised numerous efforts were made to contact you with regard to the status of the account after that payment applied to the account on June 30, Our records reflect that there is a reinstatement hold on your account until August 1,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at ###-###-####
Sincerely,
GM Financial

March 15,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 14, 2016,
you entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month
Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsYou have the option of terminating the lease at any time before the end of the lease term by returning the vehicle to the originating dealership or any other GM dealerYou will still be responsible for any remaining lease liability outlined in your contractIn addition, you will also be responsible for excess wear and use as well as excess mileage charges as described within your lease agreementPlease understand your early term liability will be calculated upon the sale of the unit
GM Financial is unable to honor your request to void your contract or waive any contractual obligationsShould you have any additional questions regarding this matter please feel free to contact the Lease Customer Service Department at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:This is a completely different response from what I received from customer service at GM Financial earlier today The responses I received varied from another 2-weeks before a check will be mailed out and then another 7-days before I would receive it all the way out to another 30-days before the check would be mailed out At no point today was I told that a check would be mailed out today April 20, Somebody is lying to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 2,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your
GM Financial account ending in *** has been corrected and reflects the payment made on January 8, in the amount of $and was applied towards your monthly payment due for January 1, Your account is currently due for March 1,
As of the date of this letter, GM Financial determined there are no credit marks or late fees on the account
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Our records do not reflect that you are currently blocked from access to MyAccount on www.gmfinancial.comIf you have already
utilized the Forgot User ID and/or Forgot Password options and are still unable to access MyAccount, you will need to contact GM Financial by phone at ###-###-#### to speak with an Online Account Representative in order to troubleshoot your issues with online access. Hours of Operation:Monday through Thursday, 7:a.mto 8:p.mCTFriday, 7:a.mto 7:p.mCTSaturday, 7:a.mto 4:p.mCT Sincerely,GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
On December 19, 2015, you
signed a Closed End Motor Vehicle Lease (“Contract”) for a Chevrolet TraverseThe contract terms you agreed upon, state the lease would be repaid in monthly installments in the amount of $per month, beginning December 19,
Please be aware, in December of your GM Financial account was credited in errorA letter was mailed to the address of record on January 8, to notify you of the issueYour account was corrected on April 7, 2017, a letter was also sent to the address of record on April 13, explaining this information
GM Financial made multiple attempts to contact you in regards to the status of the accountOur records indicate that Mrs*** spoke with a representative on April 28, 2018, at this time it was explained the posting error that occurred with your account along with your account status at the time
In an effort to resolve this matter, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on June 1, 2018, to remove the derogatory mark received for the March of installment due datePlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
GM Financial is unable to honor your request to credit your account for the past due amount owingA copy of your account payment history has been mailed to the address of record for your reviewShould you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: it does not state anything reaching a resolution, just a description of you guys thinking I havent paid any of your late fees which I have, check your records for the manual payments
Regards,
*** ***

August 14,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on
September 2, 2012, you signed a Retail Installment Sale Contract for a Toyota Corolla in the amount of $17,at an interest rate of 25.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 17, At your request, GM Financial processed a total of four deferred payments that extended the maturity date of the contract to February 1,
On May 3, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Ohio does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the accountOur records reflect that we last spoke with you on April 7, 2017; at which time a deferment was offered to you, and informed GM Financial that you would call back the next day with check information for the deferment fee paymentThe last payment received on the account was on February 1,
The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on May 16, by United Stated Postal Service (“USPS”) Certified MailPlease note that after a review of this account, all statutory notices were mailed to you at your last known addressIn accordance with the applicable law, the statutory notice provided information about how and when to secure any personal property left in the vehicleThese notices also explained that you would be required to pay the difference between the amount you owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your address of record on June 27, to inform you of the remaining balance owedPlease understand the responsibility for this contractual obligation remains
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your contract and account payment historyShould you have any further questions or require additional assistance, please contact GM Financial’ s Customer Service department at ***
Sincerely,
GM Financial

July 17,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial