GM Financial

Complaint: ***
I am rejecting this response because:I sent my bank account statement as requested over a week ago and was told I would receive a refund in 3-business daysI got a call the next day saying I needed to still fax it inI told them that the fax machine was unresponsive for tries so they had me email it, and they then said that they haven't checked the email where I sent it yet and that they would get back to me that afternoon with a update callI never received a call backI was originally told that my account was under refund review for 60-days, so this response is not news, nor is it a resolution
Regards,
*** ***

??? I am very confused? You just reject what I am pointing out?Here is the law as the way that I understand it based on what I have read.What the Debt Collector Must Include in its CommunicationUnder the FDCPA, a communication from a debt collector must meaningfully disclose the identity of the debt collector and provide what is called a “mini-Miranda” warningThe communication must: identify the debt collector (name, employer, and telephone number) state that the communication is an attempt to collect a debt, and state that any information obtained will be used for that purpose.GM Financial is claiming they are leaving me messages but they do not fit this mold or the mold that they themselves put forth when they originally called me asking for my money from my insurance company The messages they leave and I have several copies now only includes the persons name a phone number along with a time to call back.I asked them about this law on the phone and now through this venue Is there not an answer for this? Did they actually do what they are allowed to do?It is a very sad day when a company like this has the ability to help one of their customers at no cost to themselves and they choose not to Then on top of that when you add this practice how would anyone know more than I did?I will not be ok with this ruling without understanding this law and if it is being broken or not. Regards,
Jeremiah Keisling

March 2,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
the payment in the amount of $made on January 26, was returned from your bank as unauthorizedWhen you advise your bank that an ACH transaction from GM Financial was not authorized, we are unable to process future ACH transactions using the same account information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

March 2,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
the payment in the amount of $made on January 26, was returned from your bank as unauthorizedWhen you advise your bank that an ACH transaction from GM Financial was not authorized, we are unable to process future ACH transactions using the same account information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: no one reached out to me and the gesture isn’t big enough I received a bill for $$and it was cut to $ Based on my conversation with a Chevrolet service specialist I anticipated, at the most $in damage to the car that would’ve been cut in half by the $damage waiver I received for purchasing the new car
Regards,
*** ***

January 23,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested, a check in the amount of $will sent in the next few daysPlease allow to business days from the time the check is issued for it to be receivedWe appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at 800-369-
Sincerely,
GM Financial

May 3, 2017 Re: Complaint ID: *** *** *** Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address
your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

March 23,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records do not reflect that your GM Financial
account is being reported to the credit agencies as a paid charge-offShould your records reflect this, please forward a copy of your credit report to fax number ###-###-#### for review
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

March 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 24, you
entered into a Retail Installment Sale Contract (“Contract”) with ** *** Chevrolet for the Ford Edge in the amount of $14,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 10,
On or about May 6, GM Financi** received a Notice of Impound for the vehicleOur records reflect we spoke with you on June 20, and advised you that GM Financi** may recover the vehicle due to the insurance claim deni** and you would be responsible for the remaining balanceOn June 29, 2016, GM Financi** secured its collater** and paid the bailout fees of $2,to prevent accru** of storage fees and possible lien sale, as allowed by your contractAt this time the account was days past due
Our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
I have included a copy of your contract and payment history for your reviewShould you have any further questions or require addition** assistance, please feel free to contact GM Financi** at ***
Sincerely,
GM Financi**

August 22,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
A subpoena is required to obtain copies of internal documentation from GM Financial’s system of record
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

April 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that we
received a completed Auto Pay Enrollment form on March 31, 2017, and there are no late charges assessed on the account at the timePlease be advised it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan will be effective May 11,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

April 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

If I do need to pull my phone records I do recall speaking with a female I do not know the date as of yetI do know that , I asked for help or a deferrment and representative said no , and that was all nothing they can do No manager to talk to , nothing Did you want me to retreive cell records?
Regards,
*** ***

February 13,
Re: Complaint ID: *** *** ***
Dear MsShakoor,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
After a thorough review, GM Financial has submitted the request to remove the billed amount of $1,for the erroneous parking tickets from your GM Financial Lease accountUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***-***
Sincerely,
GM Financial

Complaint: ***GM Financial, Thank for replying thisI don't think I should put my full social security number here(see last # below)Your GM reference # for this case is ***.(see attachment) However you can call me at *** for further sensitive information
Regards,
*** ***SS# ***

January 9,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Your GM Financial account
matured on July 4, 2016; at which time the balance was due in full for the amount of $2,Our records reflect that the July 4, installment payment was received on August 12, At this time the account was over days past due and was reported to the credit bureau reporting agencies for the July installment due dateA loan extension was offered to you at no interest in efforts to assist you with the remaining balance, the Rescheduling process was completed on August 19,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Included for your review is a copy of your Account Payment History and a copy of the Final Installment Payment AgreementIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. As per your Retail Installment Sale Contract (“Contract”), if payment is not received in full within days after it is due,
you will pay a late charge of $or 5% of the part of the payment that is late, whichever is greater Your loan matured on November 9, 2013, at which time the remaining balance of $1,became due in fullPlease understand that this is a simple interest contract, meaning that interest accrues daily in the unpaid portion of the Amount FinancedOn the maturity date of your account, the late fee balance owed was $An additional late fee assessed for the final installment due date in the amount of $on November 20, 2013, bringing the total late fee balance owed to $ GM Financial received partial payments on December 12, 2013, January 14, 2014, and January 31, These payments paid the outstanding Amount Financed and Finance Charge balances and paid $towards your late fee balanceA notice regarding the maturity of the account was mailed on November 9, and notices regarding the late fee balance were mailed on February 14, and April 17, All notices were mailed to your address of record. Our records of your account also reflect that on January 14, 2014, you contacted GM Financial and set up two payments in the amount of $each dated for January 14, and January 31, During this conversation you were advised that a late fee balance would still be owed after the application of these two payments; and that once all balances have been paid, the title would then be releasedOur records further reflect that telephone communication was not attempted regarding this balance as both parties to the contract unauthorized communication at the telephone numbers on file via MyAccount online. On November 24, 2015, GM Financial received an email regarding the titleA response was issued advising the e-mailing party to call in to Customer ServiceThe next communication with GM Financial occurred on April 8, 2016; where you were again advised of the outstanding late fee balanceAs of today’s date, a late fee balance still remains on your account in the amount of $As late fees are part of your contractual obligation, the title to the Mazda cannot be released until this balance is paid or settledIn an effort to assist you, a member of the leadership team offered the maximum waiver of 50% of the late fee balance owed after the amount $is received. Copies of your Contract, Account Payment History, Billing Statement dated October 20, 2013, Maturity Notice, and Late Fee Balance Notices have been mailed to the address provided on your Revdex.com complaintShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at 1(800)284-2271. Sincerely, GM Financial

March 22,
Re: Complaint ID: *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
With the
information you’ve provided, GM Financial is unable to locate an account or application for creditPlease provide proof of the inquiry and GM Financial will research further
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at *** ***
Sincerely,
GM Financial

February 21,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: Notice was never sent to me or receivedGM Financial has refused to provide proof of notice being sent on 12/18/This noitice was allegedly sent prior to any enhancements made on the GM Financial system which have absolutely nothing to do with me or negates GM Financial of their legal responsibility of providing said notice even after GM Financial called me on 12/BEFORE their subsequent system shut down and was told by me that notice had NEVER arrivedAnd that conversation was recorded and authorized for being recorded by GM Financial rep *** ***I will be contacting the Illinois States Attorney Office as well as a private lawyer because no notice was sent in accordance to Illinois Repossession LawAnd GM Financial has refused to provide a tracking number of the notice or any other documentation to provide the whereabouts of the notice ssupposedly sent on 12/18/The system shutdown is the companies issue not mineGM Financial should have had other alternative measures put in place to handle any issues that were to arise during the shutdown which concluded on 1/8/and not 1/5/as they stated in their notices to their customers.
Regards,
*** ***