GM Financial

February 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to
report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
In regards to the financing, GM Financial is an indirect lender and all loan/lease approvals are done at the dealership
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

Complaint: ***
I am rejecting this response because:
Please provide the account # *** to GM financial for further review
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Due to the repossession in error, GM Financial has waived your Late Fee balance in the amount of $and has also offered you a two month deferral of payments at no cost to youOur records reflect that a member of the leadership team contacted you around 4:45pm (CST) today with this offer and that you have acceptedOur records further reflect that your future arrangement has also been adjusted with your permission to bring your account current on May 13, Please be sure to complete the deferment agreement sent to your e-mail address using the 4-digit PIN number you were providedOnce this document has been received by GM Financial, the deferment for your March 1, and April 1, installment due dates can be processed.We apologize for the inconvenience and thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

July 6,
Re: *** *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this issue has causedWe will follow up with the department involved in order to prevent similar incidents from happeningShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 3, 2017 Re: Complaint ID: *** *** *** Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address
your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:Could you please reopen complaint #***? It was closed automatically without any resolution. Thank you,
Regards,
*** ***

As a courtesy, GM Financial waived the Wear and Tear of $for the Lease of another GM vehicle, your Lease Account has been updated as of May 5,
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

March 23,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 3, you entered into a Retail Installment Sale Contract (“Contract”) with Gerry Lane Chevrolet for the Chevrolet MalibuGM Financial employees were not present at Gerry Lane Chevrolet (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial
The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on September 8, These notices explained that you would be required to pay the difference between the amount you owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your address of record on February 11, to inform you of the remaining balance owed
We empathize with the problems you may have experienced with the vehicle; however, the responsibility for this contractual obligation remainsAll mechanical issues would have needed to be resolved between yourself, Gerry Lane Chevrolet, and/or the manufacturer of the vehicle, if necessary
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Empathy does not solve my issue AT ALL! I wonder if anyone else has had the same problem but I'm more than sure I'm not the only oneSo much technology available these days you mean to tell me you don't have a system in place to assist when something like this happens, whether it be the consumers fault or your own and in this case it's BOTH. I'll admit my faults but I'm still waiting on the company to admit theirs, but oh that's right they can'tWhy is that, because they don't record their phone callsI had a phone call that I wanted pulled and was told it wasn't available because it wasn't recordedNow see I have a problem with that, how am I going to "show" you where you all opened your mouths twice and made a mistakeI explained to them don't talk to me like everyone in your company is perfectAdmit that mistakes happen, tell me that yes they may have told you what you're saying MsHowardNope, nothing of the sort, instead you want to tell me "based on the notes". To my recollection you are depending on a human being to recall the facts of a phone call as best as they canWell there is ALWAYS room for human error, again I admit mine...when are you going to admit yours??? The fact that you use a 3rd party to process payments can be a hindrance within itselfWe have come so far and you're basically telling me that you "can't see" what is going onWhat type of customer service is this where the deptscan't see the same thingYou show payment being submitted while your bank (that you have no access to) shows otherwiseTell me how does that help the consumer when billing comes into playAll of this is rhetorical at this moment but my issue isn't resolvedI have submitted another complaint simply because your customer service fails to lack the capacity of giving consistent informationBecause of the lack of competency we are here on Revdex.comI'm being "talked" to as if my issue is going to directly affect the individual to whom I'm speaking to at the timeMy issue isn't coming out of your *** ***'s check, Brit's check, and *** or *** at the corporate office's checkYes I spoke to corporate as well because you all need to get it togetherNever in my life have I had to report a company...NEVER! Do you want my business or not? Do you want business with future consumers or not? I only care about one thing, figure it out!

Thank you for the additional correspondence sent to the Revdex.comPlease be advised your account is currently being reviewed by upper managementA response will be issued once the review has been completed
Sincerely,
GM Financial

September 19,
RE: Complaint ID: ***
K*** ***
Dear Ms***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: It has not resolved the problemMy SSN is *** as requested.
Regards,
*** ***

Revdex.com:
I'm attaching a screen print from TrustedId in relation to the "credit alert" generated by Equifax for my accountAfter making probably dozen phone calls attempting to resolve the matter, I was able to pay a final balance todayI suspect the Revdex.com Complaint helped me get action on thisThe person I talked with also noted the dealer Malouf Chevrolet in North Brunswick NJ as refusing to accept delivery in November when I tried to turn the car inthat cost me an extra half day of my life as I had to drive the vehicle to where I originally bought it at Paramus Chevrolet complicating my getting homeI can't think of why anyone would ever use GMAC again after going through this nightmareIf the "credit alert" is not erased at Equifax within days I'll open a new Revdex.com complaint. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135610, and find that this resolution is satisfactory to me. BUT I NEED TO KNOW WHAT DO I NEED TO FAX IN AND O WHOM DO I FAX IT TO

Complaint: ***
I am rejecting this responseCan you tell me why my account was charged $twice (once on 12/2/and a second time on 12/4/17, which was stopped because of a stop payment was placed on my account because GM was over drafting my account by continuing to withdraw money that was not in there because I did not authorize this action) without my consent?
Regards,
*** ***

August 24, RE: Complaint ID: *** *** *** Dear *** ***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information Please note that our system of record indicates that you called in on August 4, and August 5, to advise GM Financial that a double payment was made by mistake and requested a refundIn addition, our records specify that a representative provided you with an approximate time of refund which was 8-business days In further review of your account, the refund was sent overnight via FedEx on August 23, The tracking number for this transaction is *** Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

May 31,
Re: Complaint ID: ***
*** L***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been
requested and is being processedA check in the amount of $will be mailed to the address on fileGM Financial is unable to honor your request to pay for a late fee towards your house payment
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

March 7,
*** *** ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that you made a phone call to GM Financial on February 22, to cancel your Auto PayOn February 27, a payment was drafted in the amount of $Please note that your cancellation request must be received at least days prior to your payment date to ensure cancellation
Please be advised that the payment received on February 27, was returned by your bank due to “Stop Payment” on March 1, In efforts to resolve this matter, a refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Our records do not reflect that this letter has been receivedPlease refax this document to ###-###-#### or ###-###-####, or you may e-mail it as an attachment to ***. Please understand that this letter does not guaranty the removal of the truthful and accurate derogatory information previously reported, it only allows for additional consideration of your request to be givenThe removal of the derogatory information is subject to upper management approvalIf approved, an update will be submitted to the credit bureau reporting agencies; however, any update of information on a credit report is still subject to the credit agencies processing timeframes, which is why customers are advised to allow 30-days for any changes to be reflected. Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### Sincerely,GM Financial

The Company GM, contracted with *** to repossessed my vehicle and add mileage to the vehicle.GM, refuses to reveal to me if they had issues like this in the pass with this company.finally, since GM, employ this company they should compensate me for the damage and then go after ***, since they are the one who has a relationship and an agreementIt's thein responsibility to screen who they employ for this kind of business.*** ***