GM Financial

I have no proof for my records that the payment was sent to the correct vendorI was told by their office over the phone that they could not do that when I made the original request *** ***

April 18,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com
After a thorough review, it appears that your complaint is not against GM Financial and although we empathize
with the problems you may be experiencing, this issue will need to be resolved between you and the dealership
If you have any issues regarding your GM Financial account, we would like an opportunity to address your concerns, however additional information is requiredPlease forward us your full GM Financial account number or social security numberUpon receipt of this information we will research the matter
Sincerely,
GM Financial

February 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

February 14,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 7, 2015, you
entered into a Closed End Motor Vehicle Lease (“Contract”) for a Buick RegalWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per monthOn December 15, you were quoted a payoff amount of $25,At the time of the discussion, you had a December balance in the amount of $in addition to nine full payments remaining on your lease agreement
We have removed the Excess Wear and Tear charge of $237.00, leaving a balance of $3,This balance includes the base lease payments remaining of $3,376.71, December’s past due payment of $278.40, and $in taxesThe check received on January 23, in the amount of $3,was applied to your account leaving a balance of $still duePlease be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full
If you have any questions or require additional assistance, please contact GM Financial at 1-***-***
Sincerely,
GM Financial

May 17,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 16, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on July 10, These notices explained that you would be required to pay the difference between the amount owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to the address of record on August 27, to inform you of the remaining balance owed
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law
Included for you review is a copy of your Account Payment HistoryIf you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects that a due date change has been completed and changed to the 21st day of each month
In order for a due date
change to be processed on the account, the account must be current or brought current with the request of the due date change at the time it was requestedPlease note all previous due date changes were not processed because the account was not current at the time of the request
Please be advised, that at the time of your request on September 4, 2015, your account was days past due for the August 15, installment due date After the payment made on September 8, had been posted to your account, it would have been necessary for you to contact Customer Service and request the due date change
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
A copy of your account payment history has been included for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial
Revdex.comThank you for your help, but what wasn't explained was I was contacted again by the Collections Department FOR paymentI set up the payment bringing the account current and the request still wasn't completed until after the factMy account hadn't been days late though since July of last year and I was on top of my Account until this? My included payment history doesn't show requests made prior and I would like the Call History pulled I can prove that GM FINANCIAL findings are Inaccurate

Revdex.com:
I'm attaching a screen print from TrustedId in relation to the "credit alert" generated by Equifax for my accountAfter making probably dozen phone calls attempting to resolve the matter, I was able to pay a final balance todayI suspect the Revdex.com Complaint helped me get action on thisThe person I talked with also noted the dealer Malouf Chevrolet in North Brunswick NJ as refusing to accept delivery in November when I tried to turn the car inthat cost me an extra half day of my life as I had to drive the vehicle to where I originally bought it at Paramus Chevrolet complicating my getting homeI can't think of why anyone would ever use GMAC again after going through this nightmareIf the "credit alert" is not erased at Equifax within days I'll open a new Revdex.com complaint. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because: While it is true that GM Financial sent a payoff statement, what they sent is useless because it only contains a total payoff amount and no details of what that amount is forIn order to get my vehicle refinanced, I must get a detailed payoff statement that show what portion of the payoff is for the remaining lease payments, what portion is for the residual balance, what portion is for sales tax on the residual buyout balance and any other miscchargesThe payoff statement must have my name listed as co-leseeI have stated that this is what I need many times and I am being told that they cannot provide this detailed informationWhat business cannot provide a detailed statement of what they are charging? As before, GM Financial will disregard the details that I am seeking and say that they have sent a payoff statementHopefully someone at GM Financial will read this request in it's entirety and respond addressing my detailed request and not just say, we sent a payoff statementThat is a total copout
Regards,
*** ***

July 6,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We are aware of your bankruptcy filing and\or dischargeThis letter in not an attempt to make demand upon you personally and does not require you to make payment to GM FinancialThe letter is sent simply per your request for information
Please be aware GM Financial was not previous advised of your Bankruptcy filing and attorney informationYour account has now been updated with this information and a voluntary surrender form has been mailed to your address of record to complete your request
If you have any additional questions regarding your request, you or your attorney may call the GM Financial bankruptcy department at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as I received my Title via overnight mail yesterday, 9/26/
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following informationOn August 29, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Chevrolet Sonic in the amount of $18,at an interest rate of 6.90%Within the agreement, you agreed to a repay the loan in monthly installments in the amount of $per month, beginning on October 13, Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Wisconsin requires a cure period or notice of repossession be mailed prior to repossession. This notice was sent by United Stated Postal Service (“USPS”) Certified Mail to your address of record on November 25, with a tracking number of 93. USPS records reflect that this item was delivered on November 28, at 1:47pmIf you wished to demand that GM Financial proceed in court, you were required to send a written notice to GM Financial by mail, at the address provided within the notice, within days from the date of the noticeThis timeframe expired on December 10, and GM Financial received written notice from you on December 29, Our records of the conversation on December 9, 2015, do not reflect that a GM Financial approved payment arrangement was reached and collection efforts continuedOn December 17, 2015, the account was reviewed by management and the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including the repossession, was in compliance with your contract as well as all state and federal lawsIncluded for your review are copies of your contract, account payment history, USPS proof of delivery for the cure notice sent by GM Financial, and USPS proof of delivery for the certified notice you sent to GM FinancialShould you have any further questions or require additional assistance, please feel free to contact GM Financial at (877)848-Sincerely, GM Financial

You didnt do anything other than restate what you had already stated! Thats not a rebuttle! Thats just denialI completely understand the calculations, I just dont agree with the due date since of YOUR EMPLOYEES told me wrong and that is how it was missed in the first place! We have no extra budget each month to catch it up! Can it not be brought to current and the difference added to the end? Then you still get your money while honoring what YOUR REPRESENSTIVES told us?? omplaint: ***
I am rejecting this response because:
Regards,
*** ***

July 6,
Re: *** *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this issue has causedWe will follow up with the department involved in order to prevent similar incidents from happeningShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

I am accepting not in agreement but because I don't have time for this person's excusesI have bigger issues to settle with *** Chevrolet AND GENERAL MOTORS other than going back in forth with this person

December 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As of the today's
date, our records indicate that we have made numerous attempts to reach you and advise that we are still in need of the final repair bill from the body shopThis can be faxed to ***Once the needed documents have been received by GM Financial, a check will be overnighted to the body shop
Should you have further questions or require any additional assistance, please contact us at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised your account is currently being reviewed by upper managementA response will be issued once the review has been completed
Sincerely,
GM Financial

As a courtesy, GM Financial waived the Wear and Tear of $for the Lease of another GM vehicle, your Lease Account has been updated as of May 5,
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

February 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be
aware, you are only responsible for a payment in the amount of $due on the 28th of each monthPlease be advised the earn tax amount of $is included in the total installment payment of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: It has not resolved the problemMy SSN is *** as requested.
Regards,
*** ***

May 9,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the
account, our records indicate that you are represented by an attorney, we are unable to communicate with you further as all communications must be directed through your attorney pursuant to Federal law
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial