GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 28, 2015, you signed a Florida Closed End Motor Vehicle Lease for a GMC AcadiaWithin the agreement, you agreed to a
month lease term with a monthly payment in the amount of $per month, due on the 28th day of each month
Please be advised for a Lease account, the website is only able to reflect the current amount due, at the time it becomes due If your account is current at the time of log in, a payment will not be reflected till after the due dateIn the month of October 2015, the account was reported past due to the credit bureau reporting agencies for the September 28, base rent due dateGM Financial received a payment of $499.10, on November 3, 2015, for the September base rent due date; at this time the account was days past dueThis payment was received by paper check at the payment lockbox locationFurther review of our records indicates the first payment submitted by ACH was received on November 25, 2015, and applied toward the October base rent due date
Please note payments are posted to your account the same date they are received by the payment processing center If you choose to mail in your monthly installment payment, GM Financial is not responsible for delays in delivery by the United States Postal Service (“USPS”) If you would like to avoid additional mailing time, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comThese payment options are provided by Western Union and are subject to a convenience fee if applicablePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment PlanOnline access is available to all customers; however certain restrictions may apply
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to comply with your request to make any changes or deletions to the credit bureau reportingOn October 23, 2015, a late fee in the amount of $was waived as a courtesy; no additional late fees will be waived
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionShould you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(800)369-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
The response from the company does not address my complaint - the fact that the finance company did not acknowledge the information/misinformation provided to me with each attempt I made to resolve my financial hardships and inability to pay in accordance with the contract signed When I made the last payment in the amount of $on 8/29/the payment was accepted and I was led to believe the company would continue to work with me to keep my vehicle The fact that I was unable to speak with the company every day that they called - harassed during work hours every day - was explained the several times when I was finally able to answer and speak with the GM rep The fact that there was an outstanding insurance claim was passed to every GM rep beginning with the voice mail message I left on the morning of 9/30/through to the person I spoke with through November GM willfully decided to not file the clai** My complaint is that GM Financial did not provide fair business practices and willfully deceived me and my ability to file the insurance clai** I likewise kept in communication with Geico agents to advise that someone from GM Financial would contact the** If GM had contacted Geico as I advised, this matter would be closed and GM Financial would have the funds owed to them and significantly more than $7,- the amount reportedly earned from the sale of the vehicle
Please address why the insurance claim was not filed, the lack of professional behavior of each GM rep, and the willful deceit in handling this matter
*** ** ***

complaint ID ***last of my ssn#***

Complaint: ***
I am rejecting this response because:I sent my bank account statement as requested over a week ago and was told I would receive a refund in 3-business daysI got a call the next day saying I needed to still fax it inI told them that the fax machine was unresponsive for tries so they had me email it, and they then said that they haven't checked the email where I sent it yet and that they would get back to me that afternoon with a update callI never received a call backI was originally told that my account was under refund review for 60-days, so this response is not news, nor is it a resolution
Regards,
*** ***

December 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As of the today's
date, our records indicate that we have made numerous attempts to reach you and advise that we are still in need of the final repair bill from the body shopThis can be faxed to ***Once the needed documents have been received by GM Financial, a check will be overnighted to the body shop
Should you have further questions or require any additional assistance, please contact us at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Here is my account number*** for the equinox and *** for the Terrain
Regards,
*** ***

April 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that we
received a completed Auto Pay Enrollment form on March 31, 2017, and there are no late charges assessed on the account at the timePlease be advised it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan will be effective May 11,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

I am accepting not in agreement but because I don't have time for this person's excusesI have bigger issues to settle with *** Chevrolet AND GENERAL MOTORS other than going back in forth with this person

March 2,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
the payment in the amount of $made on January 26, was returned from your bank as unauthorizedWhen you advise your bank that an ACH transaction from GM Financial was not authorized, we are unable to process future ACH transactions using the same account information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

April 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

March 19,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, our records reflect there was only one transaction in the amount of $made on November 30, GM Financial received a returned payment from your financial institution as “stop payment”Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times
Our records reflect that the payoff in the amount of $was posted to your GM Financial account on March 9, and reflects the account as paid in fullThe lien release/title was sent to *** *** *** *** on March 14,
GM Financial is unable to honor your request to refund the payment received in the amount of $as this situation was not caused by a GM Financial error
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

If I do need to pull my phone records I do recall speaking with a female I do not know the date as of yetI do know that , I asked for help or a deferrment and representative said no , and that was all nothing they can do No manager to talk to , nothing Did you want me to retreive cell records?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: After numerous correspondence you have not answered my questions and after 5/hours on hold I know you do not answer your phone. Either the Revdex.com or you need to escalate this or perhaps the media or FL Attorney General can get my SIMPLE QUESTIONS ANSWERED.
Regards,
*** ***

August 22,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
A subpoena is required to obtain copies of internal documentation from GM Financial’s system of record
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has not changed its position regarding the status of your accountWe have confirmed that the reinstatement funds have been applied appropriately and no adjustments are needed to your account payment history
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

July 6,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We are aware of your bankruptcy filing and\or dischargeThis letter in not an attempt to make demand upon you personally and does not require you to make payment to GM FinancialThe letter is sent simply per your request for information
Please be aware GM Financial was not previous advised of your Bankruptcy filing and attorney informationYour account has now been updated with this information and a voluntary surrender form has been mailed to your address of record to complete your request
If you have any additional questions regarding your request, you or your attorney may call the GM Financial bankruptcy department at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Account number is: ***
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following informationOn August 29, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Chevrolet Sonic in the amount of $18,at an interest rate of 6.90%Within the agreement, you agreed to a repay the loan in monthly installments in the amount of $per month, beginning on October 13, Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Wisconsin requires a cure period or notice of repossession be mailed prior to repossession. This notice was sent by United Stated Postal Service (“USPS”) Certified Mail to your address of record on November 25, with a tracking number of 93. USPS records reflect that this item was delivered on November 28, at 1:47pmIf you wished to demand that GM Financial proceed in court, you were required to send a written notice to GM Financial by mail, at the address provided within the notice, within days from the date of the noticeThis timeframe expired on December 10, and GM Financial received written notice from you on December 29, Our records of the conversation on December 9, 2015, do not reflect that a GM Financial approved payment arrangement was reached and collection efforts continuedOn December 17, 2015, the account was reviewed by management and the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including the repossession, was in compliance with your contract as well as all state and federal lawsIncluded for your review are copies of your contract, account payment history, USPS proof of delivery for the cure notice sent by GM Financial, and USPS proof of delivery for the certified notice you sent to GM FinancialShould you have any further questions or require additional assistance, please feel free to contact GM Financial at (877)848-Sincerely, GM Financial

March 24,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On February 24, you
entered into a Retail Installment Sale Contract (“Contract”) with ** *** Chevrolet for the Ford Edge in the amount of $14,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 10,
On or about May 6, GM Financi** received a Notice of Impound for the vehicleOur records reflect we spoke with you on June 20, and advised you that GM Financi** may recover the vehicle due to the insurance claim deni** and you would be responsible for the remaining balanceOn June 29, 2016, GM Financi** secured its collater** and paid the bailout fees of $2,to prevent accru** of storage fees and possible lien sale, as allowed by your contractAt this time the account was days past due
Our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
I have included a copy of your contract and payment history for your reviewShould you have any further questions or require addition** assistance, please feel free to contact GM Financi** at ***
Sincerely,
GM Financi**

You didnt do anything other than restate what you had already stated! Thats not a rebuttle! Thats just denialI completely understand the calculations, I just dont agree with the due date since of YOUR EMPLOYEES told me wrong and that is how it was missed in the first place! We have no extra budget each month to catch it up! Can it not be brought to current and the difference added to the end? Then you still get your money while honoring what YOUR REPRESENSTIVES told us?? omplaint: ***
I am rejecting this response because:
Regards,
*** ***