GM Financial

September 26, RE: Complaint ID: *** *** ***
Dear Mr***: Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

February 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have contacted this company in writing on several occasions regarding this alleged debt, I do not owe this debt to your company, and I also asked on several occasions that information be sent to me concerning this debt and proof of validation, also in turn this information was not submitted to me with in the time frame allotted by the FCRA, therefore again I ask that the information be deleted from all of my credit reports immediatelyGM Financial has already broken the law by not submitting me documentation in the allotted timeframe, and because you have failed to do so, I am requesting this information be deleted asapThis is the first time that I have received any information from your company and you only decided to send this to me now because I reported this business to the Revdex.com, I will not accept this information and I ask that you dissolve this immediatelyI will file a complaint with the Secretary of State and the Attorney Generals Office as well as the CFPB
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExcept for the fact that we were told this would of never been take in the first place Also we have been told on more than one time that a check would be cut and mailed over night by the 22nd on November and that did not happen Was also told that we would get a return call and that did not happen So we will believe the fact that a check was cut and mailed once we get it Until that happens we believe this response to be useless
Regards,
*** ***

September 22,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised our records
reflect the title for the Volkswagen Jetta was released to your address of record on July 18, 2016; however, on August 25, it was returned to GM Financial as undeliverable
Please provide GM Financial with your current address, upon receipt of this information the title will be released
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information. GM Financial was not present during the contract negotiations between yourself and Jeff Wyler ChevroletOn April 21, 2012, you signed
a Retail Installment Sale Contract (“Contract”) for the Chevrolet Impala in the amount of $34,at an interest rate of 11.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on June 5, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments were paid by the installment due date, the account would be paid in full on the contract maturity date. In review of your account activity and payment history additional interest has accrued over the life of the loan due to payments being made after the scheduled due date and deferments that were processed at your requestOver the life of this loan; four deferments were processed at your request for the months of August and September of and June and July of The account has also been paid past the installment due date on numerous occasions; including times over days past due, time over days past due; and time over days past dueIt is important to understand that when payments are paid late or deferred, interest will continue to accrue on the unpaid principal balance Please understand that enrollment in the GAP program is voluntary and is not required to obtain creditYou purchased this GAP program from Western Diversified Services, Inc.; not GM FinancialAs such, GM Financial cannot account for what the GAP program will and will not cover in the event of a claimYou will need to contact Western Diversified Services, Incto discuss your policy. GM Financial received a payment of $4,from Western Diversified Services, Incon August 17, The remaining amount required to pay off the account on the above vehicle is $4,This payoff must be received by September 5, and is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account. Included for your review are copies of your Contract, Account Payment History, and GAP Addendum. Should you have any further questions or require additional assistance, please contact the Total Loss department at 1(877)203-5536. Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you to *** for expediting this matter for me. My faith has been restored in GM Financial. I just hope this does not happen again.
Regards,
*** ***

Complaint: 1***
I am rejecting this response because:per my lease agreement, I had the right to a pre-inspection and the opportunity to make any actual repairs myself to avoid excess wear and tear chargesI was advised that I could be present for a preinslection at the dealership prior to the actual inspectionI was told that I would be called when this was scheduled and I was not notified of an appointmentGM instead skipped the pre-inspection and billed me for hours of hypothetical labor that was never performed on the vehicleThe car also sat on the dealership lot for weeks, prior to the GM inspection and out of my possessionSince I was not given my right to the pre-inspection I cannot agree with the amount of damage that was photographed on the vehicleWhen the car was left with the dealer there was not the amount of damages that was provided in the photographsI believe GM Financial is I’m breech of contract as I was not given my right to the agreed upon pre-inspection prior to these outlandish charges being processed against me.
Regards,
*** ***

April 3,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that
the payoff check posted to your account on March 29, 2018, with an effective date of December 31, The account is now closed and currently reflects a zero balanceGM Financial has submitted an update to the credit bureaus to remove the derogatory mark and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-daysYou will receive a credit rating letter in a separate mailing, however, we have included a copy for your reviewWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 26,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

September 27, RE: Complaint ID: *** *** *** Dear Mr***: Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security numberUpon receipt of this information I will research this matterSincerely,GM Financial

March 19,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, our records reflect there was only one transaction in the amount of $made on November 30, GM Financial received a returned payment from your financial institution as “stop payment”Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times
Our records reflect that the payoff in the amount of $was posted to your GM Financial account on March 9, and reflects the account as paid in fullThe lien release/title was sent to *** *** *** *** on March 14,
GM Financial is unable to honor your request to refund the payment received in the amount of $as this situation was not caused by a GM Financial error
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have spoken to GM Financial on the phone about this matter. They show no regard for getting this taken care of. I cannot get a new car loan because they show an outstanding debt for me over $21,which was paid in full. I have a letter from them dated April 16, indicating that the loan was paid in full on 1/1/under account #*** and VIN #***. It has been over months since this account was paid off and it still shows as an open account on both TransUnion and Equifax
Regards,
*** ***

February 16, 2017 Re: Complaint ID: *** *** *** Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please be advised that we received a payment in the amount of $on February 15, that applied towards your January of base rent payment, and a partial for February of paymentAs of the date of this letter, you have made out of monthly base rent payments and currently have a balance of $for your February of payment. Our records reflect that the June of payment was not received until July 8, We received two payments in February of that covered December and January 2016, however the account has been running past dueAs previously advised, a copy of the Account Payment History will be mailed to you separately. If you have any questions or require additional assistance please contact GM Financial at ***. Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to give them a chance to look into my issuesThere are many customer service issues related to these phone calls I have made to the companyAnd as a paying customer I have a right to see my payment history from when the account beganBelow is my Account number for GM - ***. Thank you, *** ***

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised the payoff amounts quoted will include all payments applied to the accountGM Financial provided Fairfield Chevrolet with the correct payoff quote at the time it was requested, this payoff included the payment processed on October 6,
Our records reflect on October 7, 2015, a representative notified you that the payoff had not yet been received and that the payment made on October 6, had been processed and applied to the balance of the accountThe representative also explained that a refund would only be processed if there was an overage after the payoff was received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 26,
Re: Complaint ID: *** *** * *** *** & ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following
information
Please be advised a courtesy refund has been requested and completed A check in the amount of $was sent to the address of record on June 19, Our records indicate check number *** has been reconciled We apologize for any inconvenience this has caused and appreciate your patience
Should you have any further questions or require additional assistance please contact us at ###-###-####
Sincerely,
GM Financial

March 21,
Re: Complaint ID:
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like
to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
I have mailed a copy of your Retail Installment Contract, Payment History, and your Final Installment Payment Agreement as requested
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.GM Financial has not changed its position regarding this matter.Should you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-####.Sincerely,GM Financial