GM Financial

February 14,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 7, 2015, you
entered into a Closed End Motor Vehicle Lease (“Contract”) for a Buick RegalWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per monthOn December 15, you were quoted a payoff amount of $25,At the time of the discussion, you had a December balance in the amount of $in addition to nine full payments remaining on your lease agreement
We have removed the Excess Wear and Tear charge of $237.00, leaving a balance of $3,This balance includes the base lease payments remaining of $3,376.71, December’s past due payment of $278.40, and $in taxesThe check received on January 23, in the amount of $3,was applied to your account leaving a balance of $still duePlease be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full
If you have any questions or require additional assistance, please contact GM Financial at 1-***-***
Sincerely,
GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to give them a chance to look into my issuesThere are many customer service issues related to these phone calls I have made to the companyAnd as a paying customer I have a right to see my payment history from when the account beganBelow is my Account number for GM - ***. Thank you, *** ***

September 20,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
With the information you’ve
provided, GM Financial is unable to locate an account or application for creditPlease provide proof of the inquiry, date of inquiry and social security number and GM Financial will research further
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

March 21,
Re: Complaint ID:
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like
to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
I have mailed a copy of your Retail Installment Contract, Payment History, and your Final Installment Payment Agreement as requested
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at ***
Sincerely,
GM Financial

October 19,
RE: Complaint ID: *** *** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 3,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that
the payoff check posted to your account on March 29, 2018, with an effective date of December 31, The account is now closed and currently reflects a zero balanceGM Financial has submitted an update to the credit bureaus to remove the derogatory mark and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-daysYou will receive a credit rating letter in a separate mailing, however, we have included a copy for your reviewWe apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today November 7, 2016,
our records do not reflect that your account has been reviewed and/or denied for the Servicemembers’ Civil Relief Act (“SCRA”)GM Financial has not yet received the statutorily required written notice to the creditor and a copy of the military orders calling the servicemember to military service and any orders further extending military serviceIf you would like for your GM Financial account to be reviewed for eligibility under SCRA, please remit this information by fax or e-mail to:
Fax Number: *** ***
Email: ***
Should you have any further questions or require additional assistance with regards to this matter, please contact Customer Service directly at ***
Sincerely,
GM Financial

February 16, 2017 Re: Complaint ID: *** *** *** Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please be advised that we received a payment in the amount of $on February 15, that applied towards your January of base rent payment, and a partial for February of paymentAs of the date of this letter, you have made out of monthly base rent payments and currently have a balance of $for your February of payment. Our records reflect that the June of payment was not received until July 8, We received two payments in February of that covered December and January 2016, however the account has been running past dueAs previously advised, a copy of the Account Payment History will be mailed to you separately. If you have any questions or require additional assistance please contact GM Financial at ***. Sincerely, GM Financial

December 11,
RE: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 15,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 9, 2015, you
entered into a Retail Installment Sale Contract (“Contract”) for the Ford Fusion in the amount of $18,at an interest rate of 14.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 23,
On November 1, 2017, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe Notice of Default, Right to Cure, and Intent to Repossess letter was mailed to your home address on September 6, The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
A copy of the Contract and Payment History have been mailed to your address of recordShould you have any additional questions regarding this matter please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
The response from the company does not address my complaint - the fact that the finance company did not acknowledge the information/misinformation provided to me with each attempt I made to resolve my financial hardships and inability to pay in accordance with the contract signed When I made the last payment in the amount of $on 8/29/the payment was accepted and I was led to believe the company would continue to work with me to keep my vehicle The fact that I was unable to speak with the company every day that they called - harassed during work hours every day - was explained the several times when I was finally able to answer and speak with the GM rep The fact that there was an outstanding insurance claim was passed to every GM rep beginning with the voice mail message I left on the morning of 9/30/through to the person I spoke with through November GM willfully decided to not file the clai** My complaint is that GM Financial did not provide fair business practices and willfully deceived me and my ability to file the insurance clai** I likewise kept in communication with Geico agents to advise that someone from GM Financial would contact the** If GM had contacted Geico as I advised, this matter would be closed and GM Financial would have the funds owed to them and significantly more than $7,- the amount reportedly earned from the sale of the vehicle
Please address why the insurance claim was not filed, the lack of professional behavior of each GM rep, and the willful deceit in handling this matter
*** ** ***

Thank you for the additional correspondence sent to the Revdex.com regarding your GM Financial accountI have reviewed your concerns and would like to offer the following information.As you were advised on several occasions, the account will continue to roll delinquent until the receipt of the payoff. Our records reflect that the payoff for your account was not received until August 6, 2015; when the account was days past dueBoth you and Jennifer Hutchinson were notified of the status of the account by telephone and by email prior to the reporting of the account to the credit bureau reporting agenciesNotification of a trade in is not the receipt of the payoff; you would still be liable for the account until the payoff is receivedGM Financial is not responsible for payments sent to an incorrect addressGM Financial has not changed its position regarding the credit bureau reporting of the account; our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service
a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are
receivedOur records reflect that you spoke to several members of the Reinstatement Department on November 18, and were provided information regarding the amount and information required in order to reinstate the vehicle repossessed on November 13, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

January 3,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please be advised that
our records reflect a duplicate release of lien was requested on December 30, This will be sent to your address of recordPlease allow some time to be received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: if you update the comments from pending to resolved I will be happy with that
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.GM Financial has not changed its position regarding this matter.Should you have any further questions or require additional assistance, please feel free to contact GM Financial’s Bankruptcy Department at ###-###-####.Sincerely,GM Financial

Revdex.com:I am continuing to research my claims in order to provide the documentation. The dealership has confirmed that they sent a payoff check for $6500. The leinholder has confirmed that the payoff was less than that amount and they had to speak with my wife in order to request documentation. Documentation has been mailed out by Capital One and I am waiting to receive it. Upon doing so, I will forward it along. I did receive the over payment check for $110+. Funny how initially I was told that no over payment was made, yet I received a check for over payment. I wish for this complaint to remain open until it can be resolved to my satisfaction after I am able to provide documentation for my other claimsIf the complaint is closed out, a new one will be filed against GM Financial.
Regards,
*** ***

complaint ID ***last of my ssn#***

Complaint: ***
I am rejecting this response because: I have contacted this company in writing on several occasions regarding this alleged debt, I do not owe this debt to your company, and I also asked on several occasions that information be sent to me concerning this debt and proof of validation, also in turn this information was not submitted to me with in the time frame allotted by the FCRA, therefore again I ask that the information be deleted from all of my credit reports immediatelyGM Financial has already broken the law by not submitting me documentation in the allotted timeframe, and because you have failed to do so, I am requesting this information be deleted asapThis is the first time that I have received any information from your company and you only decided to send this to me now because I reported this business to the Revdex.com, I will not accept this information and I ask that you dissolve this immediatelyI will file a complaint with the Secretary of State and the Attorney Generals Office as well as the CFPB
Regards,
*** ***