GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Check Number *** was issued today, July 1, 2015, in the amount of $ 1,This item has been sent by
overnight delivery via FedEx with a tracking number of ***.We apologize for the error on the first check and for the delay
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

September 22,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised our records
reflect the title for the Volkswagen Jetta was released to your address of record on July 18, 2016; however, on August 25, it was returned to GM Financial as undeliverable
Please provide GM Financial with your current address, upon receipt of this information the title will be released
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you to *** for expediting this matter for me. My faith has been restored in GM Financial. I just hope this does not happen again.
Regards,
*** ***

March 19,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, our records reflect there was only one transaction in the amount of $made on November 30, GM Financial received a returned payment from your financial institution as “stop payment”Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times
Our records reflect that the payoff in the amount of $was posted to your GM Financial account on March 9, and reflects the account as paid in fullThe lien release/title was sent to *** *** *** *** on March 14,
GM Financial is unable to honor your request to refund the payment received in the amount of $as this situation was not caused by a GM Financial error
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

December 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn September 26, 2015, you signed a
Retail Installment Sales Contract (“Contract”) for the Kia Soul, in the amount of $20,at an interest rate of 15.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 10, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
Please note that throughout the time that the account has been active, two deferments have been processed per your request for the months of July and August of Please understand that when a payment is deferred or delinquent, interest still continues to accrueInformation regarding interest accrual was sent out to the address on file on August 2, After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract
Unfortunately, we are unable to comply with your request to alter the terms of your ContractPlease understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rate
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Included for your review is a copy of the Contract and Account Payment HistoryShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because it isn't correctI called AutoVIN, the third-party vehicle inspection service used by GM Financial, today and they said that the vehicle still hasn't been scheduled for inspection because GM Financial hasn't put it in their systemThere is a clearly a disconnect somewhere within GM Financial.Is there anything you can do to help us resolve this?Thank you,
*** ***

Complaint: ***
I am rejecting this response because: I have spoken to GM Financial on the phone about this matter. They show no regard for getting this taken care of. I cannot get a new car loan because they show an outstanding debt for me over $21,which was paid in full. I have a letter from them dated April 16, indicating that the loan was paid in full on 1/1/under account #*** and VIN #***. It has been over months since this account was paid off and it still shows as an open account on both TransUnion and Equifax
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am not sure what the process is here, but I am offended that GM Financial, with all its resources, continues to stall updating my account Clearly no one is in charge of customer service and I continue to have entry level employees attempting to fix this problem As the screenshot attached to this email will show, my next payment due date still says November, 2017, when it should be December, 2017, and the number of payments remaining says when I only have payments remaining GM Financial's typical answer to my complaint is "The way our system is set up....." Then change the system It's that easy I am growing more and more weary of this cat and mouse nonsense through the Revdex.com and am inclined to find an attorney who would be more than happy to represent me in this matter My time is important I continue to be angered by having to respond to GM Financial's unwillingness to cooperate or assist with this matter I was told by a representative last Friday that I would be contacted yesterday To-date (Tuesday evening, 8:p.m., CST) I have not received a phone call from them I would like to go on record, however, that I have downloaded an app that will allow me to record phone calls and will make it clear the next time I am contacted that every syllable of our conversation will be recorded Had I been given options at my dealership when I purchased my vehicle and HAD I KNOWN the problems I would have encountered as a result of this loan, I would have surely gone another direction If anyone reading this post is considering buying a GM vehicle of any kind...take my advice: get your own financing elsewhere....even when zero percent interest is offered on the loan
Regards,
*** ***

April 10,
Re: Complaint ID: *** *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 26,
Re: Complaint ID: *** *** * *** *** & ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following
information
Please be advised a courtesy refund has been requested and completed A check in the amount of $was sent to the address of record on June 19, Our records indicate check number *** has been reconciled We apologize for any inconvenience this has caused and appreciate your patience
Should you have any further questions or require additional assistance please contact us at ###-###-####
Sincerely,
GM Financial

September 26, RE: Complaint ID: *** *** ***
Dear Mr***: Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
The early termination liability is calculated in accordance with the lease agreement as outlined on Page 2, Section under Early Termination
Liability Our records reflect on April 5, 2018, the lease was terminated
A refund has been requested in the amount of $and will be sent to the address of record due to an overpayment received on May 7,
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####

Thank you for forwarding the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised the payoff amounts quoted will include all payments applied to the accountGM Financial provided Fairfield Chevrolet with the correct payoff quote at the time it was requested, this payoff included the payment processed on October 6,
Our records reflect on October 7, 2015, a representative notified you that the payoff had not yet been received and that the payment made on October 6, had been processed and applied to the balance of the accountThe representative also explained that a refund would only be processed if there was an overage after the payoff was received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 23,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has
been completed
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial’s position regarding this matter has not changedThe late fees were waived as courtesy for the one-time processing error that occurred in August of upon your initial attempt at setting up a recurring payment schedule through Western Union Speed PayNeither GM Financial’s records nor the records of Western Union Speed Pay reflect that any further recurring payment schedules were attempted to be set up online Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369- Sincerely,GM Financial

April 26,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security numberUpon receipt of this information I will research this matterSincerely,GM Financial

March 22,
Re: Complaint ID: *** *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns; however, additional information is requiredAt your earliest convenience, please
forward me your social security number and/or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

September 27, RE: Complaint ID: *** *** *** Dear Mr***: Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewedyour concerns and would like to offer the following information. On May 9, 2014, you signed a Retail Installment Sale Contract (“Contract”) for thepurchase of a Chevrolet Sonic. Within the agreement,
you agreed to repay the loan in monthlyinstallments in the amount of $per month, beginning on June 23, 2014.On October 6, 2014, the vehicle was involved in an accident and declared a totalloss by Farmers Insurance (“Farmers”). On November 26, 2014, GM Financialquoted a payoff amount of $17,good for days to FarmersAlso on thisdate a notice was sent to your address of record which explained you wereresponsible for keeping your GM Financial account current during the insuranceprocessIf your account is not current, your delinquency would be reported tothe credit bureausThis letter also notified you that you had the right tonegotiate the settlement with your insurance company, and once a settlement wasreached, you were responsible for paying any difference between your insurancesettlement and the balance on your accountGM Financial received a payment fromFarmers Insurance for the amount of $13,on January 13, 2015. On January 15, 2015, a notice was sent to your address of record advisingyou that the insurance proceeds did not satisfy the balance on your account anda deficiency existed in the amount of $3,810.71, valid until January 25, Our records alsoindicate that on January 19, 2015, a Total Loss Representative notified youverbally of the remaining deficiency amount.On March 3, 2015, a payment was submitted in the amount of $1,via WEB/ACHwith Confirmation NoThis payment was applied to the remainingdeficiency balance of the account; however it did not satisfy the balance infull. Letters were mailed to the address of record on July 4, and July 6, regarding theremaining balance of $2,These letters provided information regarding theremaining deficiency balance and gave notification that the account wasreported to the credit reporting agencies as a charge-offOur records alsoreflect that several attempts were made in effort to contact you due to thestatus of the account prior to the charge off of the deficiency balance.In an additional effort to assist you with resolving deficiency the balance, on August 4, 2015, GM Financial mailed a settlementoffer to your address of record in the amount of $1,This offer was valid until August 24, 2015.GM Financial is required to report truthful and accurate information to the creditbureau reporting agenciesOur research concludes that the account status and paymenthistory of your account have been reported to the credit bureau reportingagencies with accuracy; and as a result, we are unable to make any changes ordeletions to the credit bureau reporting. At this time we are unable to reflect a zero balance on your account as a deficiencybalance still remainsWe apologize for the poor level of service you feel you have received. Please beassured that GM Financial gives customer service a high priority and iscompletely committed to achieving excellence. Included for your review are copies of your Contract, Account Payment History, thenotices dated November 26, 2014, January 15, 2015, July 4, 2015, and July 6,2015; and the Settlement Offer letter dated August 4, 2015. Should you have any further questions or require additional assistance with regard tothis matter, please contact GM Financials Loss Recovery department at ###-###-####. Sincerely,GM FinancialTell us why here