GM Financial

December 11,
RE: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service
a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
The early termination liability is calculated in accordance with the lease agreement as outlined on Page 2, Section under Early Termination
Liability Our records reflect on April 5, 2018, the lease was terminated
A refund has been requested in the amount of $and will be sent to the address of record due to an overpayment received on May 7,
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####

Complaint: ***
I am rejecting this response because it isn't correctI called AutoVIN, the third-party vehicle inspection service used by GM Financial, today and they said that the vehicle still hasn't been scheduled for inspection because GM Financial hasn't put it in their systemThere is a clearly a disconnect somewhere within GM Financial.Is there anything you can do to help us resolve this?Thank you,
*** ***

Thank you for the additional correspondence sent to the Revdex.com regarding your GM Financial accountI have reviewed your concerns and would like to offer the following information.As you were advised on several occasions, the account will continue to roll delinquent until the receipt of the payoff. Our records reflect that the payoff for your account was not received until August 6, 2015; when the account was days past dueBoth you and Jennifer Hutchinson were notified of the status of the account by telephone and by email prior to the reporting of the account to the credit bureau reporting agenciesNotification of a trade in is not the receipt of the payoff; you would still be liable for the account until the payoff is receivedGM Financial is not responsible for payments sent to an incorrect addressGM Financial has not changed its position regarding the credit bureau reporting of the account; our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Revdex.com:I am continuing to research my claims in order to provide the documentation. The dealership has confirmed that they sent a payoff check for $6500. The leinholder has confirmed that the payoff was less than that amount and they had to speak with my wife in order to request documentation. Documentation has been mailed out by Capital One and I am waiting to receive it. Upon doing so, I will forward it along. I did receive the over payment check for $110+. Funny how initially I was told that no over payment was made, yet I received a check for over payment. I wish for this complaint to remain open until it can be resolved to my satisfaction after I am able to provide documentation for my other claimsIf the complaint is closed out, a new one will be filed against GM Financial.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am not sure what the process is here, but I am offended that GM Financial, with all its resources, continues to stall updating my account Clearly no one is in charge of customer service and I continue to have entry level employees attempting to fix this problem As the screenshot attached to this email will show, my next payment due date still says November, 2017, when it should be December, 2017, and the number of payments remaining says when I only have payments remaining GM Financial's typical answer to my complaint is "The way our system is set up....." Then change the system It's that easy I am growing more and more weary of this cat and mouse nonsense through the Revdex.com and am inclined to find an attorney who would be more than happy to represent me in this matter My time is important I continue to be angered by having to respond to GM Financial's unwillingness to cooperate or assist with this matter I was told by a representative last Friday that I would be contacted yesterday To-date (Tuesday evening, 8:p.m., CST) I have not received a phone call from them I would like to go on record, however, that I have downloaded an app that will allow me to record phone calls and will make it clear the next time I am contacted that every syllable of our conversation will be recorded Had I been given options at my dealership when I purchased my vehicle and HAD I KNOWN the problems I would have encountered as a result of this loan, I would have surely gone another direction If anyone reading this post is considering buying a GM vehicle of any kind...take my advice: get your own financing elsewhere....even when zero percent interest is offered on the loan
Regards,
*** ***

September 20,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
With the information you’ve
provided, GM Financial is unable to locate an account or application for creditPlease provide proof of the inquiry, date of inquiry and social security number and GM Financial will research further
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

I have no proof for my records that the payment was sent to the correct vendorI was told by their office over the phone that they could not do that when I made the original request *** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Check Number *** was issued today, July 1, 2015, in the amount of $ 1,This item has been sent by
overnight delivery via FedEx with a tracking number of ***.We apologize for the error on the first check and for the delay
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

December 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn September 26, 2015, you signed a
Retail Installment Sales Contract (“Contract”) for the Kia Soul, in the amount of $20,at an interest rate of 15.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 10, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
Please note that throughout the time that the account has been active, two deferments have been processed per your request for the months of July and August of Please understand that when a payment is deferred or delinquent, interest still continues to accrueInformation regarding interest accrual was sent out to the address on file on August 2, After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract
Unfortunately, we are unable to comply with your request to alter the terms of your ContractPlease understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rate
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Included for your review is a copy of the Contract and Account Payment HistoryShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

March 23,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has
been completed
Sincerely,
GM Financial

January 3,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please be advised that
our records reflect a duplicate release of lien was requested on December 30, This will be sent to your address of recordPlease allow some time to be received
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***
Sincerely,
GM Financial

February 14,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 7, 2015, you
entered into a Closed End Motor Vehicle Lease (“Contract”) for a Buick RegalWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per monthOn December 15, you were quoted a payoff amount of $25,At the time of the discussion, you had a December balance in the amount of $in addition to nine full payments remaining on your lease agreement
We have removed the Excess Wear and Tear charge of $237.00, leaving a balance of $3,This balance includes the base lease payments remaining of $3,376.71, December’s past due payment of $278.40, and $in taxesThe check received on January 23, in the amount of $3,was applied to your account leaving a balance of $still duePlease be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full
If you have any questions or require additional assistance, please contact GM Financial at 1-***-***
Sincerely,
GM Financial

October 19,
RE: Complaint ID: *** *** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 18,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com
After a thorough review, it appears that your complaint is not against GM Financial and although we empathize
with the problems you may be experiencing, this issue will need to be resolved between you and the dealership
If you have any issues regarding your GM Financial account, we would like an opportunity to address your concerns, however additional information is requiredPlease forward us your full GM Financial account number or social security numberUpon receipt of this information we will research the matter
Sincerely,
GM Financial

April 10,
Re: Complaint ID: *** *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 22,
Re: Complaint ID: *** *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns; however, additional information is requiredAt your earliest convenience, please
forward me your social security number and/or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Your account payment history has been reviewed and the April 24, base rent payment was received on May 25, 2016, when
your lease account was days past dueAs this date was also the reporting date for your account, GM Financial has submitted a request to remove the negative information reported on that datePlease allow 30-days for the credit bureau reporting agencies to reflect this updatePlease be aware that GM Financial reports to the credit bureau reporting agencies days from your base rent due date each month. Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####. Sincerely,GM Financial

November 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of today November 7, 2016,
our records do not reflect that your account has been reviewed and/or denied for the Servicemembers’ Civil Relief Act (“SCRA”)GM Financial has not yet received the statutorily required written notice to the creditor and a copy of the military orders calling the servicemember to military service and any orders further extending military serviceIf you would like for your GM Financial account to be reviewed for eligibility under SCRA, please remit this information by fax or e-mail to:
Fax Number: *** ***
Email: ***
Should you have any further questions or require additional assistance with regards to this matter, please contact Customer Service directly at ***
Sincerely,
GM Financial