GM Financial

February 5,
Re: Complaint ID: *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the
payment in the amount of $has been posted to your account, effective January 12, The late fee assessed for the December installment has been waivedPlease be assured that GM Financial takes pride in providing world-class customer service and is totally committed to achieving excellenceWe apologize for any inconvenience you have experienced as a result of this situation
Should you have any additional questions regarding this matter please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: After numerous correspondence you have not answered my questions and after 5/hours on hold I know you do not answer your phone. Either the Revdex.com or you need to escalate this or perhaps the media or FL Attorney General can get my SIMPLE QUESTIONS ANSWERED.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Here is my account number*** for the equinox and *** for the Terrain
Regards,
*** ***

February 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to
report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
In regards to the financing, GM Financial is an indirect lender and all loan/lease approvals are done at the dealership
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

Complaint: ***
I am rejecting this response because:
Please provide the account # *** to GM financial for further review
Regards,
*** ***

Empathy does not solve my issue AT ALL! I wonder if anyone else has had the same problem but I'm more than sure I'm not the only oneSo much technology available these days you mean to tell me you don't have a system in place to assist when something like this happens, whether it be the consumers fault or your own and in this case it's BOTH. I'll admit my faults but I'm still waiting on the company to admit theirs, but oh that's right they can'tWhy is that, because they don't record their phone callsI had a phone call that I wanted pulled and was told it wasn't available because it wasn't recordedNow see I have a problem with that, how am I going to "show" you where you all opened your mouths twice and made a mistakeI explained to them don't talk to me like everyone in your company is perfectAdmit that mistakes happen, tell me that yes they may have told you what you're saying MsHowardNope, nothing of the sort, instead you want to tell me "based on the notes". To my recollection you are depending on a human being to recall the facts of a phone call as best as they canWell there is ALWAYS room for human error, again I admit mine...when are you going to admit yours??? The fact that you use a 3rd party to process payments can be a hindrance within itselfWe have come so far and you're basically telling me that you "can't see" what is going onWhat type of customer service is this where the deptscan't see the same thingYou show payment being submitted while your bank (that you have no access to) shows otherwiseTell me how does that help the consumer when billing comes into playAll of this is rhetorical at this moment but my issue isn't resolvedI have submitted another complaint simply because your customer service fails to lack the capacity of giving consistent informationBecause of the lack of competency we are here on Revdex.comI'm being "talked" to as if my issue is going to directly affect the individual to whom I'm speaking to at the timeMy issue isn't coming out of your *** ***'s check, Brit's check, and *** or *** at the corporate office's checkYes I spoke to corporate as well because you all need to get it togetherNever in my life have I had to report a company...NEVER! Do you want my business or not? Do you want business with future consumers or not? I only care about one thing, figure it out!

Complaint: ***
I am rejecting this response because:Could you please reopen complaint #***? It was closed automatically without any resolution. Thank you,
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 28, 2014, you signed a retail installment sales contract for a Chevrolet Cruze in the amount of $23,at an interest rate of
9.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 12,
A review of your account reflects that several arrangements were promised on your account; however, these arrangements were not satisfiedOn May 13, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past duePlease note GM Financial places a high priority on adhering to all state and federal laws and a thorough review of your account has been conductedBased on the review of our internal policies and procedures, GM Financial believes that all state and federal laws have been adhered toPlease be advised the state of Illinois does not require a cure period or notice of repossession be mailed prior to repossession unless there is a co-buyer
A Further review of your account reflects that you have elected to reinstate the vehicleAll messages left for the reinstatement department will be returned in the order they are receivedPlease direct any questions regarding retrieving your personal property to Equitable-Calumet Park at ###-###-####
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Attached please find page letter dated 3/8/to GM Financial mailed to different parties at GM one being Consumer Complaint Specialist.Thank you in advance.Respectfully,*** ***

Complaint: ***
I am rejecting this response because:
Account number: ***

August 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial contacted Carr Auto
Group to verify the return and early termination of the Chevrolet SparkPlease note the vehicle is currently pending sale, once complete a final bill will be sent to your address of record
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ###-###-####
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be aware, your
payments are due on the 22nd monthly according to your installment contractBilling statements are scheduled to be mailed fourteen days prior to your due date
We are aware of an issue regarding monthly statements arriving delayed to consumersWe apologize for any inconvenience this has caused and appreciate your patience while we resolve this matter
You can also manage your account online and access a copy of your billing statement by registering a MyAccount profile at www.gmfinancial.comYou may also call GM Financial at 1-800-284-at any time to check the status of your account
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Due to the repossession in error, GM Financial has waived your Late Fee balance in the amount of $and has also offered you a two month deferral of payments at no cost to youOur records reflect that a member of the leadership team contacted you around 4:45pm (CST) today with this offer and that you have acceptedOur records further reflect that your future arrangement has also been adjusted with your permission to bring your account current on May 13, Please be sure to complete the deferment agreement sent to your e-mail address using the 4-digit PIN number you were providedOnce this document has been received by GM Financial, the deferment for your March 1, and April 1, installment due dates can be processed.We apologize for the inconvenience and thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

March 23,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 3, you entered into a Retail Installment Sale Contract (“Contract”) with Gerry Lane Chevrolet for the Chevrolet MalibuGM Financial employees were not present at Gerry Lane Chevrolet (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial
The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on September 8, These notices explained that you would be required to pay the difference between the amount you owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your address of record on February 11, to inform you of the remaining balance owed
We empathize with the problems you may have experienced with the vehicle; however, the responsibility for this contractual obligation remainsAll mechanical issues would have needed to be resolved between yourself, Gerry Lane Chevrolet, and/or the manufacturer of the vehicle, if necessary
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

September 19,
RE: Complaint ID: ***
K*** ***
Dear Ms***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have been advised by your total loss deptthat the loan was paid in full pending payment from the gap loss coverageI do not agree with your letter, as I was advised 3x on the phone that I did not owe any moneyThis has been an ordeal trying to get someone in your company to resolve this and answer my questions.
Regards,
*** ***

September 6,
Re: Complaint ID: *** *** *** ***
Dear MrEaves,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We apologize for the
poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedWe have included is a copy of the property tax bill for your account, as per your request
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Account number is: ***
Regards,
*** ***

March 19,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, our records reflect there was only one transaction in the amount of $made on November 30, GM Financial received a returned payment from your financial institution as “stop payment”Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times
Our records reflect that the payoff in the amount of $was posted to your GM Financial account on March 9, and reflects the account as paid in fullThe lien release/title was sent to *** *** *** *** on March 14,
GM Financial is unable to honor your request to refund the payment received in the amount of $as this situation was not caused by a GM Financial error
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has not changed its position regarding the status of your accountWe have confirmed that the reinstatement funds have been applied appropriately and no adjustments are needed to your account payment history
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial