GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementOn January 30, 2015 the complainant contacted our Customer Care Center and elected to upgrade their Shared Hosting Plan.  Due to unexpected and unforeseeable compatibility issues related to this upgrade the complainant encountered issues with their website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy hadunexpected technical issues and worked quickly and vigorously to resolve themand minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with an additional year on their hosting plan at no cost.EDUCATION:The following URL may be helpful to the complainant in the future. Tips for strong website backups:[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service • GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements may be found at: [redacted]On March 13, 2015 the complainant purchased the Domain Name in question along with the Domains BY Proxy service during an online transaction for a one year term. Later that day as part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy administratively locked the Domain Name in question. GoDaddy routinely requests payment verification of selected transactions.  In conjunction with our Universal Terms of Service Agreement, the complainant was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport.  They were also informed that if we do not receive the requested documentation that that order may be canceled. This notification was sent to the complainant on March 13, 2015 with a requested response within a 48 hour timeframe.Our Verification Office received the required documentation to validate the order on March 14, 2015. At that time GoDaddy removed the administrative lock.On March 17, 2014 the complainant cancelled the Domain Name in question and has requested a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have processed the requested refund, please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION:The complainant might find this article on GoDaddy’s Refund Policy useful.[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant..Best regards,[redacted]Office of the CEO[redacted]

[redacted] 

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Website Builder Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]GoDaddy does not arbitrarily change any settings within a customer’s account. Account management is a customer responsibility. Our support staff was notified by our customer that their domain name was not retrieving the desired website. On behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards

[redacted]The Office of the CEO - GoDaddy

To Whom it May Concern,I continue to dispute the $45.39 charge that Go Daddy assessed to my Capital One charge account ending in 9393 on September 6, 2015 (see Capital One letter dated October 27, 2015). In September of2014 when Go Daddy charged my credit card for their annual services I contacted  their company via phone and asked that they discontinue their website support services, which they indicated  they would do.  I agreed to pay the fees for the current year (see copy o f Capital One account statement for August21,2014 through September 20, 2014). I do not recall being instructed that I would need to do anythingmore  to have the se services discontinued. It is my understanding that phone calls into Go Daddy's offices are recorded. While I can-not recall the exact da te tha t I contacted Go Daddy it would have been near the time that I received this account statement.Go Daddy indicated  in their response to you that I was notified of the pending renewal of my website services on August 23, 2015. I am aware of the e-mail they reference ( see attached e-mail da ted August20, 2015).  You will also find attached two follow up e-mails from Go Daddy titled  "Renewalfailure notice", one da ted August 26, 2015 and another dated Augus t 30, 2015. These two e-mails lead me to believe tha t I would not be charged for website services for the coming year.Upon receiving my credit card bill with the annual fees assessed by Go Daddy I immediately contacted Go Daddy to inquire why I had been billed for services that I had asked be discontinued a year prior. This occurred on September 30, 2015 (see copy of Capital One account statement for August 21, 2015 through September 20, 2015). Once again it is my understanding that phone calls into Go Daddy's offices are recorded.  They informed me that I had not followed the procedures necessary to discontinue my website services. To say the least I was upset by this revelation and made Go Daddy aware of my displeasure at that point in time.  On the same day,September 30, 2015 I disputed the related charge with Capital One.On October 1, 2015 Go Daddy provided e-mail instructions  for discontinuing my website services (see attached e-mail exchange).  Go Da ddy required a plethora of information, including a copy of my driver's license,before they would discontinue my website services. I asked that they show me where my contract required such informa tion be provided in order to discontinue  my website services. They provided a link to the legal documents governing my use of their services. I was unable to locate any specific information regarding documenta tion requirements to discontinue  website services.  Regardless I provided the requested information.On October  2,2015 Go Daddy informed me that they would not be able to discontinue my website as I had not provided them with all of the information they required (see attached e-mail exchange).  They indicated that I had to provide them with a color copy of my driver's  license. The black and white copy was inadequate. I once again asked them  to sho w me where my contract required a color copy of my driver's license in order to discontinue my website services. They did not respond to this request. I provided a color copy of my driver's license.On October 4,2015 I received formal notification that my "Protected Registration" had been removed from my account (see attached e-mail). I followed  up with Go Daddy in an effort  to get confirmation from  them that they would not assess any further charges to my Capital One credit card account related to my account (Go Daddy account #[redacted]).  The individuals I spoke with verbally indica ted that I would receive no fur ther charges.Given my experience with Go Daddy I felt these verbal commitments were inadequate.  I asked that they provide such assurances in writing.  To date they have refused to provide  this written assurance. Consistently I have been told by Go Daddy representa tives that they can-not do this and consistently I have told them that it is not tha t they can-not do it, it is they chose not to. I suggested that they could send me a simple written letter, but again consistently Go Daddy representatives indicated that they could not do this.Bottom line Go Daddy is attempting to charge me for website services that I thought were canceled in September  of 2014. Go Daddy should honor my request to have these fees credited back to my Capital One account ending in [redacted].
[redacted] (cell phone ###-###-####)cc:  [redacted], Go Daddy CEO & Director[redacted], Go Daddy Founder & Director[redacted] Go Daddy Director[redacted] Go Daddy Director[redacted], Go Daddy Director [redacted],Go  Daddy Director [redacted],Go Daddy DirectorRevDex.com Central, Northern & Western Arizona

Hi,I have reviewed the response from GoDaddy, and do not accept the response.  Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service).  The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is.  GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint.  That number drastically fluctuates towards the 250,000 limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail).  Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails).  Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account.  On GoDaddy's website, they're two separate accounts.Thank you,[redacted]

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

 

Prior to the registration of a domain name...

via an online transaction within their GoDaddy account, our customer acknowledged the following agreements:

 

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

 

The latest version of these agreements and other legal agreements may be found at:

 

Our customer registered a domain name for one year utilizing a limited time, promotional offer for $0.99 cents.

 

While we have attempted to contact the customer multiple times to understand and clarify their concerns we have not been able to connect with them. Based on the information at hand it appears that the customer may be confused about our product Website

Builder. GoDaddy is currently offering new Personal Website Builder plans for $1/Month (for the first month) or a prepaid 12, 24 or 36 month plan.  

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

 

Our office has been unsuccessful in connecting with our customer to clarify their needs and have refunded their domain registration in full as a onetime exception. If our customer wishes to utilize Personal Website Builder for $1.00 per month they will need to purchase the 12 month plan while the offer is active. We are happy to help with this and encourage our customer to contact our office directly.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

Office of the CEO

GoDaddy.com

  [redacted]

[redacted] Phone

[redacted] Fax

Too many problems and horrible customer support. I'm looking to switch

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement[redacted] Office Terms of Use* Workspace Service agreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced on multiple occasions. ?On January 4, 2014 our customer was informed the migration from Web Based Email to Office 365 had been complete. We received no response, but a request to return to Web Based Email was made on January 14, 2014. Our customer has been repeatedly informed that only one plan or the other could be used, not both at the same time, however Web Based Email was not canceled and the instructions we have provided to the customer in a effort to assist have not been followed.RESOLUTION:GoDaddy has upheld its agreements in good faith, honoring its terms of service. As it is clear our customer is having trouble utilizing the Office 365 and seems to prefer the Web Based Email, we would be happy to issue a refund for the remaining one year of service on the Office 365 plan once our customer has canceled that plan. This will also be offered if our customer chooses to maintain the Office 365 plan and cancel the Web Based Email plan.EDUCATION:For future reference, if our customer would like to continue with the Office 365, they may find the training videos found at the link below helpful.Office 365 Training Videoshttps://support.godaddy.com/help/article/8984/office-365-training-videos?I...⇄ our customer needs information on canceling a product or service, that information can be found at the link below.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsKindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Please do not try to stray away from the fact that you told me that my website would be quote "faster" and run better. You had full knowledge that my website was "hurting your server" was a danger and a stress on your server before selling me the product. Therefore you DID MISREPRESENT yourselves. I would like the money I originally asked for, the manufacturer or retailer could be held liable for product liability misrepresentation.

I did not agree to be lied to. No consumer agrees to be lied to. You can not misrepresent a product and then use your terms as a defense to say that the consumer has no right to complain about the misrepresentation. My website will be moved to another host, as you have shady and unethical practices.

Please do not remind me that my website's files are hurting your server. YOU SHOULD HAVE STRESSED THIS BEFORE SELLING ME AN INCOMPATIBLE PRODUCT!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,

Dear Dispute Resolution Consultant,  Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.  Upon purchase of services, our customer acknowledged and accepted the following agreements:  • Universal Terms of Service Agreement • Hosting Agreement  The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx  In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s website coding, not the functionality of the GoDaddy hosting platform.   Our customer was advised to review their code as we do not offer support for custom coding.   While the customer’s website code may work on their local machine, custom code may behave differently when uploaded to a web hosting server as they are configured differently than local computers.  RESOLUTION:  GoDaddy has upheld its agreements in good faith with the customer.  GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support and determined the issue is with our customer’s website code.  The customer may consider seeking help from an knowledgeable web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer.  EDUCATION:  GoDaddy's Statement of Support:  https://support.godaddy.com/help/article/9522/godaddy-statement-of-support  Thank you again for the opportunity to address the concerns presented by our valuable customer.  Kindest regards,  [redacted] Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I originally paid for the services with a prepaid debit card; I discarded the card a month ago. I contacted a prepaid customer services company to get questions about receiving my refund and was notified that if I didn't have the prepaid card; I would have to request a refund directly from the company because they have no way of looking into the issue. Furthermore, the rep from Godaddy that help assist my in selecting the services told me that If I needed to cancel there would not be a problem to do so. The rep never stated, explained, or mention anything stating that if I changed my mind about the services a few days later I would have to pay for services used. I find it interesting that no one tried to contact me to setup or transfer anything until I decided to cancel; truly I wasn't even aware services were being billed because there was still information that needed to be uploaded to Godaddy. The rep for Godaddy was more concern with collecting my money than providing good customer service.  I am requesting that the company cancel any refund that they supposedly refunded to a discarded card; and mail me my refund by check.
Regards,

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, 2016 our customer purchased GoDaddy’s Simple Site...

Design Service and a 2 year term of hosting during an online chat with our customer care center.  This service enlists GoDaddy’s Professional Web Design team to create a simple one page website (for a one-time fee), using GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.On August 30, 2016 our customer requested to have their site cancelled and refunded. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s design team attempted to work with our customer to the best of their ability to satisfy our customer’s design needs. However our customer has requested that we cease our efforts to build their website.  In accordance with GoDaddy's Refund Policy we will issue a refund for the GoDaddy’s Simple Site Design Service in the amount of $349.99 USD. This reflects their purchase price less 30%.  In addition we will refund $359.76 to cover the cost of our customers hosting. This offer is contingent on our customer cancelling these services by October 31, 2016. If they wish to take advantage of this offer they can reach out to this office via email at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

The agreement between GoDaddy and I was not carried out in good faith. Again, no notice was ever given before or at the time of purchase of having to pay for a prior domain owner's unpaid fee's. GoDaddy claims that they have given sufficient notice in their user agreement which consists of fine print and boilerplate clauses. An agreement condition such as the one at issue should be disclosed in a conspicuous manner in a way that it would be easily identifiable and understood by a layman. As stated before, all of the correspondence I receieved from GoDaddy regarding our agreement states nothibg pertaining to having to pay the previous domain owner's unpaid fees. By continuing this practice, GoDaddy will be free to continue to take advantage of consumers.

I'm rejecting this information provided by Go Daddy. All the verbiage in the response is erroneous not a relevant to my claim. They have not want to reach out to me since October 28th with an email or phone call. I have sent you the proof that I've sent them. This should be an open shut clay case for customer that's owned this account since 2008. They have not replied to one email with a response that they receive my attachments or any of my emails as followed.  I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customers. Their response to their customers legal policies is erroneous information. I want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clients. I feel as if I am be rail-roaded by a large corporation. GoDaddy has made no attempt to Help me in this matter. I want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAP... I have spent thousands of dollars since 2008 on these products that are at issue. Please help me get customer service from GoDaddy....Thank You,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·  Universal Terms of Service Agreement·  Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On December 19, 2014 the complainant purchased a domain name for a one year period.  After the purchase, an email was sent to the complainant to verify the domain’s contact information, a requirement of all domain registrars.  The complainant appears to have verified the domain’s contact information, as the domain is currently active and available in their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain in question is pointed to GoDaddy’s parked servers.  Parked name servers are provided at a courtesy at no cost to our customers and specifically do not host customer content. The complainant can point the domain name in question to the hosting provider of their choice at any time.EDUCATION:[redacted]

[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]

I do not need to sign on to my Go Daddy (my web hosting company) account frequently. However, whenever I do (perhaps once every six months or so) my customer ID # and password do not work. Naturally, I've thought I was responsible then, I realized what they were doing. They want their customers to call them, their sales persons (tech support and sales are one and the same) in order, not only to reset the password (which actually really was correct) but, this gives them a one-one-one sales opportunity. In order to identify the caller during the initial automated phone call process they ask the customer for the last 8 digits of their credit card. This is so the customer has the credit card in hand at the time of the phone call. I have tried to sign onto various analytics and web browsing tools and search functions and they can never identify me as the owner of my site because Go Daddy does not recognize my customer ID# or password. What they are aggressively after is for the customer to call them then and get them to purchase their very expensive SEO services, or other products.

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following agreements:

/>

• Universal Terms of Service Agreement

• Hosting Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

 

We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers.  GoDaddy strives to offer the best service levels in the industry.  As such, GoDaddy will gladly honor the quote provided by our representative.

 

We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service.  We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service.    

We look forward to speaking with our customer and fully resolving this matter.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[email protected]

###-###-#### Phone

###-###-#### Fax

GoDaddy auctions is part of "cheating".. For paying $5 you will fight with automatic bidding system for last auction hour. If you see auction for example for 10$ - in last hour automatic bidding will play with you in game you can win only if ready to spend thousands dollars for domain. (I assume there is possibility to put max amount).

Do not spend your time trying to win.. and do not spend money for membership - it's just waste of money..

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible!

We have over 10 mailboxes, and receive a considerable amount of  emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!]

Regards,