GoDaddy.com

I have reviewed the response made by Godaddy's representative in reference to complaint ID [redacted]. The company's version of events does not accurately represent the situation and in some ways has nothing to do with the core of my complaint. However, I will confirm they refunded one year's hosting fee. You may close the Revdex.com complaint. However, I do not consider the matter resolved, as I am still exploring legal avenues outside of the Revdex.com's purview. Thank you for your efforts on my behalf.Sincerely,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 12, 2015, the complainant created a new account and purchased three domain name registrations via an online transaction, each for a one-year term.   On October 13, 2015, twelve additional domain name registrations were purchased online, also for a one-year term. GoDaddy takes its commitment to consumer protection very seriously. As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases when there is a legitimate concern.Due to suspicious information used by the complainant for the transactions, our Verification Office attempted to connect with the complainant on October 17, 2015 via phone to confirm the purchases were authorized.  The phone information provided to GoDaddy by the complainant appears to be invalid and our attempts to connect were unsuccessful. As such and in conjunction with our Universal Terms of Service Agreement. identification associated with each of the payment methods used for the online transactions was requested to reasonably ensure the owner of the payment methods had authorized the purchases and preserve the integrity of the payment methods.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on October 17, 2015.  Additionally, the transactions have been refunded in full to the original payment method(s), and the domain name registrations removed.  For reinstatement of the account and associated products, we encourage the complainant to work with our Verification Office.  Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity

to the concerns presented by our customer. We have reviewed this matter and

would like to present the following.
Our customer acknowledged and agreed to the following

agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On October 7, 2015, our customer purchased a domain name via

online through GoDaddy Expired Auctions.
On October 14, 2015, the domain name was removed from the

customer’s account.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our

customer and honored its terms of service. On October 19, 2015, our office

spoke with the customer to advise the domain was not a valid listing and

removed from their account. A full refund of $196.46 was provided and should be

received by our customer within 5-7 business days. At this time, we consider

this matter resolved as the auction was not valid and our customer has been

refunded in full.Thank you again for the opportunity to address and bring

clarity to the concerns presented our customer.
Kindest

regards,Mandy

O’ConnorOffice of

the CEO - GoDaddy[redacted]Scottsdale,

AZ 85260

To Whom it May Concern,I continue to dispute the $45.39 charge that Go Daddy assessed to my Capital One charge account ending in 9393 on September 6, 2015 (see Capital One letter dated October 27, 2015). In September of2014 when Go Daddy charged my credit card for their annual services I contacted  their company via phone and asked that they discontinue their website support services, which they indicated  they would do.  I agreed to pay the fees for the current year (see copy o f Capital One account statement for August21,2014 through September 20, 2014). I do not recall being instructed that I would need to do anythingmore  to have the se services discontinued. It is my understanding that phone calls into Go Daddy's offices are recorded. While I can-not recall the exact da te tha t I contacted Go Daddy it would have been near the time that I received this account statement.Go Daddy indicated  in their response to you that I was notified of the pending renewal of my website services on August 23, 2015. I am aware of the e-mail they reference ( see attached e-mail da ted August20, 2015).  You will also find attached two follow up e-mails from Go Daddy titled  "Renewalfailure notice", one da ted August 26, 2015 and another dated Augus t 30, 2015. These two e-mails lead me to believe tha t I would not be charged for website services for the coming year.Upon receiving my credit card bill with the annual fees assessed by Go Daddy I immediately contacted Go Daddy to inquire why I had been billed for services that I had asked be discontinued a year prior. This occurred on September 30, 2015 (see copy of Capital One account statement for August 21, 2015 through September 20, 2015). Once again it is my understanding that phone calls into Go Daddy's offices are recorded.  They informed me that I had not followed the procedures necessary to discontinue my website services. To say the least I was upset by this revelation and made Go Daddy aware of my displeasure at that point in time.  On the same day,September 30, 2015 I disputed the related charge with Capital One.On October 1, 2015 Go Daddy provided e-mail instructions  for discontinuing my website services (see attached e-mail exchange).  Go Da ddy required a plethora of information, including a copy of my driver's license,before they would discontinue my website services. I asked that they show me where my contract required such informa tion be provided in order to discontinue  my website services. They provided a link to the legal documents governing my use of their services. I was unable to locate any specific information regarding documenta tion requirements to discontinue  website services.  Regardless I provided the requested information.On October  2,2015 Go Daddy informed me that they would not be able to discontinue my website as I had not provided them with all of the information they required (see attached e-mail exchange).  They indicated that I had to provide them with a color copy of my driver's  license. The black and white copy was inadequate. I once again asked them  to sho w me where my contract required a color copy of my driver's license in order to discontinue my website services. They did not respond to this request. I provided a color copy of my driver's license.On October 4,2015 I received formal notification that my "Protected Registration" had been removed from my account (see attached e-mail). I followed  up with Go Daddy in an effort  to get confirmation from  them that they would not assess any further charges to my Capital One credit card account related to my account (Go Daddy account #[redacted]).  The individuals I spoke with verbally indica ted that I would receive no fur ther charges.Given my experience with Go Daddy I felt these verbal commitments were inadequate.  I asked that they provide such assurances in writing.  To date they have refused to provide  this written assurance. Consistently I have been told by Go Daddy representa tives that they can-not do this and consistently I have told them that it is not tha t they can-not do it, it is they chose not to. I suggested that they could send me a simple written letter, but again consistently Go Daddy representatives indicated that they could not do this.Bottom line Go Daddy is attempting to charge me for website services that I thought were canceled in September  of 2014. Go Daddy should honor my request to have these fees credited back to my Capital One account ending in [redacted].
[redacted] (cell phone ###-###-####)cc:  [redacted], Go Daddy CEO & Director[redacted], Go Daddy Founder & Director[redacted] Go Daddy Director[redacted] Go Daddy Director[redacted], Go Daddy Director [redacted],Go  Daddy Director [redacted],Go Daddy DirectorRevDex.com Central, Northern & Western Arizona

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern:
The issues brought forth by this complaint were due to the actions of Go Daddy's hardware/software policies in place that caused a loss of services to the client, [redacted]. GoDaddy took an unreasonable amount of time to resolve the issue, an entire business day. The services contracted from Go Daddy by [redacted] are done so with the understanding that there is a 99.9% uptime guarantee. GoDaddy supervisors and representatives stated that this did not apply, that in fact, the services were available. If the client cannot access services, then they are in our estimation, not up. A full day of business went by with zero usage being available to the client, [redacted]. Additionally, [redacted] cannot confirm nor deny that services were available worldwide as promised by the up time guarantee.
Our wish and hope is that Go Daddy can provide an explanation as to why the static IP address of the client to be blocked from accessing all services, since the client is the contracted party and should not have been blocked from their contracted service at any time. Continuity of service is what was expected from Go Daddy, and was obviously not provided. By receiving the aforementioned explanation, [redacted] can feel secure that this situation will not occur again. At this time, [redacted] fears that this will cause another outage of business revenue in the future.
We look forward to Go Daddy's response to these issues which are in clear violation of their services guarantee.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Based on the information provided by the customer, GoDaddy is unable to identify an account to properly address their concerns. Our customer acknowledged and...

agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted] Should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant.
GoDaddy has zero tolerance for SPAM activity. We review all complaints for validity and will take appropriate action, however, we do not report back to the complaining party with any action taken....

Typically, we will only follow up with the complaining party when further information is needed, and in some cases, we will also corroborate the complaint with our customers. We have reviewed the claims submitted by the complainant and have found them to be handled appropriately.
RESOLUTION:
In an effort to show the complainant our commitment to prevent and stop SPAM, we encourage the complainant to continue to report suspected instances of SPAM by any customer of ours, however, they need to understand they will not be advised of any actions we may take to address such situations.
Additionally, if there are newsletters the complainant is receiving they believe is coming from a GoDaddy customer, they should look for a link to report this abuse. This link usually directs to https://sable.godaddy.com/abuse. The complainant should click that link in the bottom of the newsletters to report the email in question. If that link is not present, the complainant can report spam using the following link: https://supportcenter.godaddy.com/AbuseReport?ci
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, 2016 our customer purchased GoDaddy’s Simple Site...

Design Service and a 2 year term of hosting during an online chat with our customer care center.  This service enlists GoDaddy’s Professional Web Design team to create a simple one page website (for a one-time fee), using GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.On August 30, 2016 our customer requested to have their site cancelled and refunded. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s design team attempted to work with our customer to the best of their ability to satisfy our customer’s design needs. However our customer has requested that we cease our efforts to build their website.  In accordance with GoDaddy's Refund Policy we will issue a refund for the GoDaddy’s Simple Site Design Service in the amount of $349.99 USD. This reflects their purchase price less 30%.  In addition we will refund $359.76 to cover the cost of our customers hosting. This offer is contingent on our customer cancelling these services by October 31, 2016. If they wish to take advantage of this offer they can reach out to this office via email at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

 

On February 2, 2010 our customer purchased a purchased a domain name through our...

Customer Care Center. Prior to purchasing their GoDaddy product our customer acknowledged the following agreements:

 

•    Universal Terms of Service Agreement

•    GoDaddy Domain Name Registration Agreement

The latest version of this agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Per our customer's account preferences, GoDaddy was instruc[redacted] not to renew their domain name and honored its agreements with them. Account management is a customer responsibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith. Our customer’s domain name expired on February 2, 2014 in accordance with their account preferences.  

In the time since their domain name’s expiration our customer has contac[redacted] our Customer Care Center multiple times. Each time requesting a discount be applied for this domain name’s renewal. Each time they declined offers by our representatives to provide assistance in renewing their domain name.

Because of the time elapsed since the domain names expiration a redemption fee must be applied to reactivate this domain. This fee is a result of our customer’s choices. We have previously waived a $80.00 redemption fee for our customer and cannot continue to absorb those costs.

Should our customer require assistance to redeem this domain name they may contact this office directly.

Thank you for the opportuni** to address and bring clari** to the concerns presen[redacted] by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing

this matter to our attention. We have reviewed our customer's complaint

and account and would like to present the following

Our Customer

purchased their domain names with Protected...

Registration through the

GoDaddy website during two transactions in January of 2011. During each

transaction they acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

• Domain Name Proxy Agreement

The latest version of these agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Our

customer reached out to us to cancel these domains but declined to

provide the requested identification. The domains were renewed in

January 2013 and our customer has requested a refund of the renewal

cost.

RESOLUTION:

Go Daddy acted in good faith and upheld its agreements with the customer with respect to their domain name registrations.

When

our customer purchased their domain names through our website, they

chose to add a premium service called Protected Registration. The

features of which may be reviewed at

http://www.godaddy.com/domainaddon/protected-registration.aspx. Domain

names which have Protected Registration cannot be canceled or expire

until the Protected Registration service is canceled. Indeed, the

service performed exactly as intended in this case.

We require

that the domain registrant provide identification documents in order to

cancel the Protected Registration service. The following link provides

instructions for canceling protected registration:

http://support.godaddy.com/help/article/1292/canceling-protected-registration

At

this time our customer has not provided the documentation to cancel

Protected Registration, without this we are unable to process their

request.

Our customer can reach out to this office directly for

assistance, but will be required to provide their specified

idendtification.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Please do not try to stray away from the fact that you told me that my website would be quote "faster" and run better. You had full knowledge that my website was "hurting your server" was a danger and a stress on your server before selling me the product. Therefore you DID MISREPRESENT yourselves. I would like the money I originally asked for, the manufacturer or retailer could be held liable for product liability misrepresentation.

I did not agree to be lied to. No consumer agrees to be lied to. You can not misrepresent a product and then use your terms as a defense to say that the consumer has no right to complain about the misrepresentation. My website will be moved to another host, as you have shady and unethical practices.

Please do not remind me that my website's files are hurting your server. YOU SHOULD HAVE STRESSED THIS BEFORE SELLING ME AN INCOMPATIBLE PRODUCT!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The email database were provided by client and when we signed up this services, we expect that the we can use the service right away. As I mentioned on the previous I contacted with godaddy on the same day when there was an issue with the service. The customer service told me, it will have to wait 72 hours for the process to go through. They not even mentioned it about 72 hours waiting when we sign up for this product. And each time we contact them it always have to wait up to 72 hours to get response. They offer to send the customer with the opt-in option cannot be accepted because the email offer that we want to send has not longer available. If they cannot give me a refund, they should give me a credit with the same amount.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My matter has not been resolved with the 3 yr contract that [redacted] eCommerse sold to my partner. We were unaware of the 3 yr contract and still have $10 taken out of our bank every month with the GoDaddy emblem on it!

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

GoDaddy has received complaints and supporting evidence that this customer was sending spam from their domain name which is a violation of our user agreements. In order to use GoDaddy products and services, our customers must not only abide by all applicable laws and regulations, which include the Can-Spam Act of 2003 and the Telephone Consumer Protection Act but also GoDaddy's policies.

Our Domain Name Abuse Department has provided the customer with their options to resolve this matter.  GoDaddy also issued a refund for the hosting question in compliance with our Refund Policy.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and provided options to resolve this matter although they have violated our terms of service.

We encourage our customer to continue to work with our Domain Name Abuse Department to move their services to a new provider.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,  

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[According to your own knowledgebase and verified by tech support over the phone, the SpamAssassin needs to be configured by keywords and for each mailbox, therefore a mission impossible!

We have over 10 mailboxes, and receive a considerable amount of  emails daily on most of them, therefore you don't need to be an IT PRO like me to figure that this "workaround" simply doesn't work in the real world!]

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Website Builder Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]GoDaddy does not arbitrarily change any settings within a customer’s account. Account management is a customer responsibility. Our support staff was notified by our customer that their domain name was not retrieving the desired website. On behalf of our customer, our support staff updated the appropriate settings to address this issue.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Their domain name is retrieving the correct website at this time.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards

[redacted]The Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically.

Regards,[redacted]