GoDaddy.com

I called to get customer support and the man on the other end of the line couldn't help me with re-setting my password so he hung up on me. I will no longer use their services

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity

to the concerns presented by our customer. We have reviewed this matter and

would like to present the following.
Our customer acknowledged and agreed to the following

agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On October 7, 2015, our customer purchased a domain name via

online through GoDaddy Expired Auctions.
On October 14, 2015, the domain name was removed from the

customer’s account.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our

customer and honored its terms of service. On October 19, 2015, our office

spoke with the customer to advise the domain was not a valid listing and

removed from their account. A full refund of $196.46 was provided and should be

received by our customer within 5-7 business days. At this time, we consider

this matter resolved as the auction was not valid and our customer has been

refunded in full.Thank you again for the opportunity to address and bring

clarity to the concerns presented our customer.
Kindest

regards,Mandy

O’ConnorOffice of

the CEO - GoDaddy[redacted]Scottsdale,

AZ 85260

Thank you for the opportunity to address the concerns presented by the complainant.
GoDaddy has zero tolerance for SPAM activity. We review all complaints for validity and will take appropriate action, however, we do not report back to the complaining party with any action taken....

Typically, we will only follow up with the complaining party when further information is needed, and in some cases, we will also corroborate the complaint with our customers. We have reviewed the claims submitted by the complainant and have found them to be handled appropriately.
RESOLUTION:
In an effort to show the complainant our commitment to prevent and stop SPAM, we encourage the complainant to continue to report suspected instances of SPAM by any customer of ours, however, they need to understand they will not be advised of any actions we may take to address such situations.
Additionally, if there are newsletters the complainant is receiving they believe is coming from a GoDaddy customer, they should look for a link to report this abuse. This link usually directs to https://sable.godaddy.com/abuse. The complainant should click that link in the bottom of the newsletters to report the email in question. If that link is not present, the complainant can report spam using the following link: https://supportcenter.godaddy.com/AbuseReport?ci
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Confirmed a domain name, later emailed a potential problem, said problem update within 24 hrs, didn't, when I followed up they acted like I was wrong. 2 out of 4 reps used sarcasm. (They were technically wrong on top of it) More details/issues if anyone requests but being concise for now

Dear Dispute Resolution Consultant,

Thank you for bringing

this matter to our attention. We have reviewed our customer's complaint

and account and would like to present the following

Our Customer

purchased their domain names with Protected...

Registration through the

GoDaddy website during two transactions in January of 2011. During each

transaction they acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

• Domain Name Proxy Agreement

The latest version of these agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Our

customer reached out to us to cancel these domains but declined to

provide the requested identification. The domains were renewed in

January 2013 and our customer has requested a refund of the renewal

cost.

RESOLUTION:

Go Daddy acted in good faith and upheld its agreements with the customer with respect to their domain name registrations.

When

our customer purchased their domain names through our website, they

chose to add a premium service called Protected Registration. The

features of which may be reviewed at

http://www.godaddy.com/domainaddon/protected-registration.aspx. Domain

names which have Protected Registration cannot be canceled or expire

until the Protected Registration service is canceled. Indeed, the

service performed exactly as intended in this case.

We require

that the domain registrant provide identification documents in order to

cancel the Protected Registration service. The following link provides

instructions for canceling protected registration:

http://support.godaddy.com/help/article/1292/canceling-protected-registration

At

this time our customer has not provided the documentation to cancel

Protected Registration, without this we are unable to process their

request.

Our customer can reach out to this office directly for

assistance, but will be required to provide their specified

idendtification.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] Phone

###-###-#### Fax

I won an auction for a domain on 5/31/2014, after making a prompt payment of a $1,000 I received a notice that the domain will be transferred into my account by 6/14/2014.

Today is 6/27/2014 and the domain still hasn't been transferred into my account, I emailed support twice and called three times asking what is causing the delay, every time I am told that they are working with the seller to transfer the domain. The seller was responsive during the auction right before I won it, so I know he is not absent. I am not getting a straight answer as to why there is a delay. I am currently out $1,000 that is sitting there in an escrow account somewhere.

Godaddy is not being clear as to why there is a delay, it shouldn't take 3+ weeks to transfer a domain, I have purchased and transferred many domains in the recent past.

All auction support is done by email, not by phone, their Domain support doesn't have any information about auction transactions.

I am extremely unhappy with Godaddy's service, response and urgency to the matter.

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

 

On February 2, 2010 our customer purchased a purchased a domain name through our...

Customer Care Center. Prior to purchasing their GoDaddy product our customer acknowledged the following agreements:

 

•    Universal Terms of Service Agreement

•    GoDaddy Domain Name Registration Agreement

The latest version of this agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Per our customer's account preferences, GoDaddy was instruc[redacted] not to renew their domain name and honored its agreements with them. Account management is a customer responsibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith. Our customer’s domain name expired on February 2, 2014 in accordance with their account preferences.  

In the time since their domain name’s expiration our customer has contac[redacted] our Customer Care Center multiple times. Each time requesting a discount be applied for this domain name’s renewal. Each time they declined offers by our representatives to provide assistance in renewing their domain name.

Because of the time elapsed since the domain names expiration a redemption fee must be applied to reactivate this domain. This fee is a result of our customer’s choices. We have previously waived a $80.00 redemption fee for our customer and cannot continue to absorb those costs.

Should our customer require assistance to redeem this domain name they may contact this office directly.

Thank you for the opportuni** to address and bring clari** to the concerns presen[redacted] by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

The main point has once again been missed in the reaponse. GoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claim. They charged a card that was deleted from the account on July 12, 2015. This is the single most important point of the complaint. They have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on file. As far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 12, 2015, the complainant created a new account and purchased three domain name registrations via an online transaction, each for a one-year term.   On October 13, 2015, twelve additional domain name registrations were purchased online, also for a one-year term. GoDaddy takes its commitment to consumer protection very seriously. As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases when there is a legitimate concern.Due to suspicious information used by the complainant for the transactions, our Verification Office attempted to connect with the complainant on October 17, 2015 via phone to confirm the purchases were authorized.  The phone information provided to GoDaddy by the complainant appears to be invalid and our attempts to connect were unsuccessful. As such and in conjunction with our Universal Terms of Service Agreement. identification associated with each of the payment methods used for the online transactions was requested to reasonably ensure the owner of the payment methods had authorized the purchases and preserve the integrity of the payment methods.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on October 17, 2015.  Additionally, the transactions have been refunded in full to the original payment method(s), and the domain name registrations removed.  For reinstatement of the account and associated products, we encourage the complainant to work with our Verification Office.  Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On March 7, 2014, our customer purchased a Personal Web-Based Email plan for a one year term with assistance from GoDaddy’s customer care team.  Purchases of Web-Based Email plans include a free Personal Calendar and Mini Online Storage for the first year.  These products were explicitly advertised with the email plans, and were included on the purchase receipt for the account in question.  Later that day, our customer canceled and was refunded for the Web-Based Email plan.  The online calendar and Mini Online Storage were not canceled at that time.On March 7, 2015, GoDaddy was instructed to automatically renew the Online File Folder and Personal Calendar in question each for a one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with our customer.  Customers may, at any time, log into their account and modify this preference.  GoDaddy sent a renewal notice on February 25, 2015 (prior to expiration) informing the customer the items in question would be renewed in accordance with their account settings unless additional action was taken.  Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we have refunded the charge in question, a total of $12.87.  Future refunds will be provided in accordance with GoDaddy’s Refund Policy, which can be found at the link above.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Transfer Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 21, 2015, our customer purchased a domain name transfer and also registered a new domain name for a one-year term via online transaction.  Domain name transfers allow a registrant to move the registration of an existing domain name from one registrar to another. During the transfer purchase, our clients can opt to allow the domain name to continue to point at its existing hosting service provider, or can choose to allow the domain name to be redirected to GoDaddy’s parked nameservers. A parked domain name is one where visitors will see a temporary Web page when they enter the domain(s) in question into a browser. Domain parking typically indicates users are reserving the domain until they create a website, find a hosting provider, or sell the domain.On April 7, 2015, the domain name in question successfully completed the transfer from its previous registrar to GoDaddy. The domain name also remained pointed to its third-party hosting service provider per the transfer instructions our customer had chosen. Our customer was advised of this when contacting GoDaddy’s customer care team on August 10, 2015 and was also provided steps to resolve.Our customer has also mentioned concerns regarding emails received from an unknown company. These emails are not generated by GoDaddy, and our customer was properly advised of this when contacting our customer care team on July 6, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name registration in question successfully completed the transfer process. It is our customer's responsibility to appropriately manage the domain name, including where it is directed.  EDUCATION: Our customer may find the following information from our Help Center useful: Parking Your Domain Name: https://www.godaddy.com/help/parking-your-domain-name-338 Manage DNS for Your Domain Names: https://www.godaddy.com/help/manage-dns-for-your-domain-names-680Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 23, 2011, our customer purchased a domain name for a two-year term along with other services.  As our customer described, later the same day, they contacted our support team to cancel their services and received a full refund.  When a newly registered domain name is canceled within the first five days of registration, GoDaddy will place a temporary hold on the domain name in case the customer changes their mind or had inadvertently canceled it.  If the customer does not reactive the domain name within this five-day period, GoDaddy will drop it back to the registry to receive our refund.  This practice is fully within GoDaddy’s rights and is done so with our customers’ best interest in mind.  (It is important to note, that when a registrant cancels their domain name, they forfeit all rights to the name and have no claim over it.  Nor, are they guaranteed to be able to register it elsewhere or exclude others from registering the name.)  However, as it is clear by this customer’s complaint that they fully intended to cancel the domain and wish to register it elsewhere, we have dropped the domain back to the registry and it is now available for new, public registration.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The domain name has been returned to the registry and our customer is able to register it new with a different provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On August 26, 2014 the complainant purchased the Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with a 3 months on their hosting plan at no cost.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Based on the information provided by the customer, GoDaddy is unable to identify an account to properly address their concerns. Our customer acknowledged and...

agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted] Should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. Our customer’s account was unlocked on August 8, 2016, and the domain in question was transferred away from GoDaddy on August 9, 2016.  There are no applicable refunds for this customer account.  If our customer is inquiring about other domains or customer account, they will need to connect directly with our customer care center, via the options provided at https://GoDaddy.com/contact-us.aspxThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I Have contacted [redacted] Directly, they refer me BACK to GoDaddy Merchant Services, my Bank Statements say "GODADDYPS DEPOSIT" I Have NOT Seen the payment plan indicated ANYWHERE for this service, I have NEVER used my account, and cancelled my GoDaddy merchant account after deciding I would not need it.I am also not receiving an invoice or receipt of any kind for these payments, which according to GoDaddy merchant Services when I called, I should have gotten one monthly for each charge to my account detailing what it was for specifically.

Regards,[redacted]

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

 

On April 6, 2014 our customer purchased a Domain...

Name and Plesk Hosting Account through the GoDaddy website. Prior to their purchase they acknowledged the following agreements:

 

•         GoDaddy Universal Terms of Service Agreement

•         GoDaddy Domain Registration Agreement

•         GoDaddy Hosting Agreement

The latest version of these agreements and other legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

On April 20, 2014 our customer cancelled their GoDaddy Products. At that time they contacted our Customer Care Center about receiving a refund for their products. This was after the time allowed in our standard refund terms had elapsed.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception we have refunded the customer as requested and hope to earn their future business.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

.

Best regards,

Office of the CEO

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2007 our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service.   One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer.   Domain names with this service cannot be canceled until the Protected Registration is canceled. This is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, 2009 for a two-year term during an interaction with GoDaddy’s customer care.  Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, 2011.  Additionally, on February 17, 2011 the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care.  On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed.  On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message.  However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file.  GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/7 customer care until after these transactions occurred.   Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. GoDaddy's third-party check processing company, [redacted]., was utilized for the transaction.  In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.  This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration.  During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index).  Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation.  While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $65 as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts.   Any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to GoDaddy required for these services.  From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from them. EDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience:  [redacted] Contact InfoU.S. and Canada Customer Care###-###-####[redacted]Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260