GoDaddy.com

Representative at godaddy changed my contact email address without my consent or knowledge therefore I did NOT receive a reminder email that one of my domains was expiring. Now godaddy wants to extort $80.00 from me to recover my domain because of their mistake. Oh and before someone at godaddy replies that I changed my email...there is zero chance I would do that since I not only have had that email address for 15+ years. I have that email at almost every address i.e. yahoo, hotmail, live, gmail, sbcglobal, comcast, charter, at&t, even at a domain I have with godaddy with the same name. There is, and I repeat NO WAY I would have changed my email with godaddy. It simply isn't possible. So since this is something godaddy did without my knowledge or consent I BEAR NO RESPONSIBILITY FOR IT! They should not only renew my domain without the $80.00 recovery fee, they should renew it for free as compensation for the inconvenience their error has caused me. Oh but wait that is something only a responsible customer caring company would do not a money grubbing profit before customer company like godaddy would do...

5 year used godaddy, have more than 100 domain there

My domain stolen from my account, I contacted them vie e-mail and phone.

They did nothing

I send all documents but they did nothing.

They will never do anything worst customer service worst domain provider

Thank you to let hackers transfer my domain from my account to another account in 2 click

Hi,
I have been having issues with my Domain email. I contacted Godaddy via online support chat. I was told my domain was not renewed before the grace period and it was not in redemption and I would have to pay $80 to remove it from redemption. I would also be charge a $ 15 fee for renewal. I did not understand a redemption fee if my domain was not backordered by another party and had simply expired. I asked to please explain this to me and the sales rep made it very clear she could care less about my concerns and answered vaguely and bluntly. She also refused to give me any of her employee information when I told her I would report this. I copied the conversation with [redacted] and would like to forward to the right person to get this resolved. It contains my information and that is the only reason I am not posting the conversation in this box. Godaddy needs customer service not people losing clients for them.

I have been a godaddy customer, and recently began assisting one of my friends with a website they host at godaddy. I maintain their website via godaddy's hosting service, and have repeatedly received error message after error message that "No file found" while trying to access the pages hosted on this site. I also am unable to get assistance with this via chat (due to NO toll-free number) with an agent to advise them of the issue with their server disconnecting with this website. I am at a loss with this non-sense and hope to get assistance with Revdex.com, or at least hope to let godaddy know that their server hosting "[redacted]" is malfunctioning with connection, or unreliable at best! Thanks for your time.

On 2/17/2015 I opened an account with Godaddy to host my web sites. They ran fine for two days. They have now been down, or load only a partial screen a total of 12 days. This IS NOT 99% up-time as advertised. I posted my review on this site about the problem initially on about 2/25/2015, and got a reply from Godaddy, requesting I tell them my problem, which I did. Five days later, NO REPLY from Godaddy. That IS NOT stellar customer support.
I have now filed complaints with the FTC, and the Arizona Attorney General over this issue. No reply from anyone yet.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The claim that GoDaddy.com, LLC. acted in good faith is a generic response they give to all customers. I have attached the cancellation of the domain names in question. I had chosen to not auto-renew and in fact I chose to call and cancel in March of 2013. They chose to to send me cancellation emails and then later down the road they chose to auto-renew a domain that I have requested to cancel. I did not ask for a refund when I cancelled my services in March and right now they have sent my account to collections for this alleged debt that I clearly do not owe. Good faith is accepting that when a customer cancels a service for the service to clearly be cancelled and not changed for a company to make a profit.Evidence is being sent to collection agency as well that services were cancelled. GoDaddy.com, LLC. is not acting in good faith but in a malicious manner to make a profit from past customers. I had to change companies because they have previously charged me fees (such as return check fee) when no money was due to them and then denied ever doing so by phone and email. The charged showed on my bank account and my bank was able to confirm that GoDaddy.com, LLC. made the charge. So this business they are pulling right now is not new to me and is why they lost my business in the first place. The evidence is in the PDFs I have attached.Regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at: http://www.[redacted] GoDaddy hosts thousands of sites that utilize [redacted] and we regret that our customer had difficulty with their website development.  We understand that the customer developed their site on a local machine and not on our platform. A local server configuration and a provider's (such as GoDaddy) server configuration are vastly different and these differences can lead to many challenges that can prove difficult (if not impossible) to diagnose or correct.  Resolution: At this time, we have refunded our customer in full for their hosting purchase as a gesture of good will. Our customer care managers will be apprised of the wait time feedback in an effort to address any training opportunities that may exist. Thank you again for the opportunity to address the concerns presented by our valuable customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

In addition to this, I cannot thank you enough for being my voice in this matter. It is truly relieving to know that the Revdex.com gave me peace of mind that my dispute would be heard and effectively resolved. When GoDaddy said that my only option was legal council, I felt defeated. Thanks for being there for me and the American people!

Regards,

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  The company has now resolved my issue and I'm very satisfied with the outcome.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Go Daddy,

Please go ahead and cancel my account effective immediately.

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Domain Registration Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

 

As part of the above agreements, and in conjunction with GoDaddy's refund policy, domain name purchases are only refundable within 5 days of original registration.  Our customer purchased the domain names in July 2010.  

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service; therefore, we will not refund any unwanted time remaining on the customer's registered domain names.

 

As the customer states that they no longer wish to keep the domain names, we are happy to offer an Auctions Membership to GoDaddy Auctions at no cost, where they may try to sell the domain names. To accept this offer the customer may contact our office directly.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s interaction with our Billing Department and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following...

agreements:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 10, 2014, our customer contacted our Billing Department because their website had been suspended for nonpayment. Prior to suspension GoDaddy provide the customer with 10 days of live site service at no charge.  Our representative explained that their web hosting had expired on October 29th and their Search Engine Visibility service was expiring on November 27th.  During the conversation our customer told our representative that they believed they had paid for three years.  Our representative explained that they had previously paid for a three-year domain registration term and one-year hosting term.  Our customer then asked for and received a quote for renewing their domain for another three years and hosting for another year.  The total charge was broken down per line item and the customer agreed to both the terms and the charges.  They then proceeded to provide our representative with a new payment method for the purchase.Based on our customer’s complaint, it appears that they confused the domain name’s expiration with the Search Engine Visibility service; however, our representative never claimed that the domain name was expiring.Our customer can review their products’ expiration dates within their account and have full control of their purchases and renewal terms.  Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  GoDaddy has already paid the registry for the domain renewal term and it is non-refundable at this time.  However, as a one-time courtesy and gesture of good will, GoDaddy is willing to meet the customer half way and refund the cost of their Private Registration Services ($29.97 value) while allowing the customer to keep the service.Education:

[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this that is not at all true. I've spoken to them via email. My issue is still not resolved. That is a lie.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy the complainant acknowledge and...

agree to the following agreements:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Hosting Service Agreement•    GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 8, 2012 the complainant submitted a written request to add three additional Dedicated IP addresses to their Dedicated Server. These were purchased for a 3 month term and set to be automatically renewed on a monthly basis per the complainant’s account preferences.  These Dedicated IP addresses were subsequently cancelled by GoDaddy on April 9, 2012. The monthly billing of the Dedicated IP addresses continued until March 8, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We regret that the complainant continued to be billed after we notified them of the cancellation of these Dedicated IP addresses. We have processed refunds totaling $619.07, please allow 5 to 7 days for these to reflect with their financial institution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The complainants refund has been processed to and accepted by their payment institution. GoDaddy will not involve itself in any dispute between the complainant and that institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regarding [redacted]: It is very clear to me that the seller did in fact accept my offer, and even provided details when I voiced my concern about the site [redacted] being live (see email below), there was definitely  communication between your auctions department and the seller AFTER I voiced my concern, I am also including an email from your support department showing that the seller did in fact accept my offer of $1000. Since those incidents, ANOTHER similar issue happened with [redacted], won the auction, made a payment, money stayed in escrow, and again I did not receive the domain into my account.=================================From: [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Tuesday, April 28, 2015 2:46 PMSubject: Re: [redacted] domain purchaseHello [redacted] -I spoke with the Auctions team and verified that it is a valid sale.  The law firm shown is selling the domain as part of a settlement, so don't worry about the site that appears live at this time.  Please go ahead and follow the payment instructions in the email that was sent to you to finalize the sale.  Please let me know if there is anything more that I can assist with.Cheers!Thank You,[redacted]Inbound Sales and Support[redacted]===========================From: GoDaddy <[email protected]> To: [redacted] Sent: Wednesday, April 29, 2015 7:50 AM Subject: Update [Incident ID: [redacted]] - [redacted]Dear [redacted],Thank you for contacting AfterMarket Support.  7-Day Auctions utilize proxy  bidding in much the same way as [redacted].com.  You have the ability to enter the maximum price you are willing to pay for the domain, however, the price shown would not increase unless other bidders appear to compete for the domain.  Then your bid would only go up incrementally, up to your maximum, to counter any other offers.In your particular case, your offer of $1,000 was submitted directly to the Seller and was accepted.?Please let us know if we can be of further assistance.Regards,[redacted]AfterMarket Support

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We have reviewed this matter and would like to present the following.We stand by our previous response. When the hosting plan in question was purchased, the complainant informed our support teams they would follow up when ready to migrate their website data to the new hosting plan. The complainant did not follow up to address this matter.The complainant has cancelled the hosting plan and received a full refund of all charges for with the plan in question. There are no further applicable refunds with regards to this matter. If the complainant wishes to purchase a new hosting plan again and migrate their website, they can reach out to our support teams for further assistance.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Website Builder Service Agreement• Get Found Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 17, 2014, the complainant purchased several GoDaddy services, including a domain name registration, each for a one-year term via an online transaction.  This was for the period ending September 17, 2015.Our Protected Registration service, which the complainant had opted to add to their domain name registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and a Certified Domain add-on. The service also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On September 15, 2015, the complainant submitted a request to cancel Protected Registration associated with their domain and did not include the supporting identification information. On September 17 and 18, 2015 respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name and services in question and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• August 18, 2015 at 10:01 AM MST• September 7, 2015 at 7:28 AM MST• September 7, 2015 at 10:16 AM MSTThese notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken.  Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On September 18, 2015 the complainant contacted our Billing Team and was provided a full refund for the services that automatically renewed on September 17, 2015 in the amount of $136.75.    The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization, the service may then be canceled. EDUCATION:The complainant may find the following articles from GoDaddy’s Help Center useful for their future reference.What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I did give the representative sufficient information to close my account in 2015. I did not receive any notices regarding the renewing of the Domain name. I searched my email and spam folder. I am completely unsatisfied with the manner your company has conducted it's business and I do not accept your response as a resolution to my complaint.