GoDaddy.com

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

 

The latest version of this agreement may be found at: [redacted]

 

GoDaddy's technical teams worked vigorously to resolve the customer's concerns. GoDaddy's [redacted] team also expeditiously vetted their [redacted] request in alignment with our standard processes, the customer was called the same day of purchase.

 

We sincerely appreciate our customer's feedback and will ensure it is reviewed by our customer care managers in an effort to address any training opportunities that may exist.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

 

At this time the [redacted] is working as intended. The customer was provided with a $71.99 refund for their previous [redacted]. Should our customer need further [redacted] assistance we have a dedicated team to help, their phone number is [redacted].

 

Thank you again for the opportunity to address the concerns presented by our customer.

Regards,

 

Office of the CEO - GoDaddy

[redacted] 

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 12. 2015 our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $311.93. The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date.  The fee for this convenience is $1.49 per domain ($2.19 for domains with Private Registration), per month adjusted.On March 18, 2015 our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in question. Our customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $50.00 administrative fee for processing a charge back. Our customer did pay $361.93 which includes the $50.00 and the domains have been re-activated. Contrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the chargeback has been resolved and the domains were re-activated. As such we feel this matter is resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The Website Builder plan does provide a mobile component but the specific capabilities the complainant is requesting be added to GoDaddy’s Website Builder mobile platform are not currently available.We are continuously working to provide improvements and implement feedback shared by our customers. At this time, we do not have a specific timeframe for updates requested by the complainant.Our offer to provide the complainant with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost stands. Our Managed WordPress plans are SSL compatible should the complainant decide to accept this offer.We are also able to provide a refund for any remaining time left on the complainant’s current Website Builder plan should they decide to cancel the service or move to the Managed WordPress plan. They can contact this office directly for assistance with either offer. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  The service renewals took place February 25, 2016.  Our customer did not contact our support teams until March 29, 2016.  GoDaddy is unable to receive a refund from the registry and refund our customer in turn.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

In addition to this, I cannot thank you enough for being my voice in this matter. It is truly relieving to know that the Revdex.com gave me peace of mind that my dispute would be heard and effectively resolved. When GoDaddy said that my only option was legal council, I felt defeated. Thanks for being there for me and the American people!

Regards,

I did give the representative sufficient information to close my account in 2015. I did not receive any notices regarding the renewing of the Domain name. I searched my email and spam folder. I am completely unsatisfied with the manner your company has conducted it's business and I do not accept your response as a resolution to my complaint.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration Agreement·         Domain Name Proxy Agreement·         Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 16, 2014, the complainant purchased a domain name registration with privacy and a Deluxe cPanel hosting account, both for a one year term.  On September 20, 2014 the complainant contacted our customer care center to request a refund for their purchase.  The complainant was informed at that time that the domain name purchase were outside of refund timeframes, and any unused months on their hosting account could only be refunded to In-Store Credit, per GoDaddy’s refund policy. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If our the complainant no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method as a one-time exception.  The domain in question, however, is outside of refund eligibility timeframes.EDUCATION:Future refunds would be provided in line with GoDaddy’s refund policy.  The complainant can review this policy at the following link:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 18, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center due to senders of email messages to the complainant receiving “bounceback” emails.  When a mail server cannot send or deliver an email, it generates a “bounceback” message describing what happened, including the reason the message delivery failed. In this case, the message being sent to the complainant contained a link, attachment, or pattern caught by our filters as potential spam, or unwanted email.Bounceback emails can be frustrating to providers and end users alike.  One of GoDaddy’s goals is balancing our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing end users with options. Due to volume and the dynamics behind spam, legitimate emails may occasionally be blocked by GoDaddy’s email servers.   In this case, the bounceback the sender received included a link where they could submit more information to our Email Operations team for further review and potential removal from our filters.  GoDaddy’s customer care staff walked the complainant through the steps required to submit this information on June 18, 2015.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our Advanced Technical Support team has reached out to the complainant directly to request further information, and we ask that the complainant continue to work with our support teams to troubleshoot and attempt to address these concerns.  While GoDaddy isn’t able to provide an absolute guarantee that emails won’t be blocked for spam in the future, our support teams are always ready to review customer concerns and attempt to assist.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following article from GoDaddy’s help center useful:What does my bounceback email mean?https://www.godaddy.com/help/what-does-my-email-bounceback-mean-3568Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following agreements:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 14, 2012 the complainant purchased the domain names in question via an online transaction for a two-year term.On April 7, 2014 the complainant renewed each of the domain names for an additional one-year term and also added Protected Registration services to the registrations.Our Protected Registration service; which the complainant had added to their domain registrations, is the highest level of protection for a domain name that GoDaddy offers.  This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain names from being canceled or transferred without proof of identification.On April 24, 2015 the complainant completed the process for removing the Protected Registration service from their domain names.  The domain names in question are now in an expired status and may only be renewed by the complainant’s intervention.EDUCATION:The following GoDaddy Support articles might be helpful in the future to the complainant for managing products and services:Canceling Protected Registration - https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Products -https://support.godaddy.com/help/article/7468/canceling-productsWhat happens after domain names expire? -https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-e...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

On 2/17/2015 I opened an account with Godaddy to host my web sites. They ran fine for two days. They have now been down, or load only a partial screen a total of 12 days. This IS NOT 99% up-time as advertised. I posted my review on this site about the problem initially on about 2/25/2015, and got a reply from Godaddy, requesting I tell them my problem, which I did. Five days later, NO REPLY from Godaddy. That IS NOT stellar customer support.
I have now filed complaints with the FTC, and the Arizona Attorney General over this issue. No reply from anyone yet.

Thank you for the opportunity to address our customer’s concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On July 31, 2016 our customer contacted our customer care team after...

experiencing a problem connecting via FTP to a hosting plan they had been utilizing.As with all service providers, GoDaddy had unexpected technical issues that has affected our customer.  The hosting connection issue our customer mentioned is being vigorously investigated by our hosting administrators in attempt to resolve the matter and minimize its impact. 
Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a temporary work-around, it is recommended our customer attempt to utilize SFTP (Secure File Transfer Protocol) along with their hosting login credentials to connect to the affected hosting plan. The use of port 22 will also be required to connect to their hosting account using SFTP. We welcome the opportunity to speak with our customer and encourage them to contact our office directly.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Gary H[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to my complaint with the Revdex.com, about

Go Daddy, Inc. responses verbally by phone was less than the answers I

requested. First of all, a person named “[redacted]" with the CEO Team, no other

identifiable information such as last name, employee ID or personal business email

address was given when asked.  His response to me in regards to no one communicating

with me was to instruct me on how to properly send in a complaint in reference to the

spam I was receiving. He was only able to refer me to the help area on the GoDaddy

support page in regards to sending in the headers from the AOL mail. I explained to him

that it was not the correct information on their web site and it would require sending

in a folder with numerous files and was not an acceptable way or even proper

way to report this to Go Daddy. He fumbled around with a few other comments and

said he didn’t know how to properly report the Header information from AOL mail

and that’s what needs to be sent to their abuse department. He then had no explanation

as to why the email that was being sent to [redacted], CEO was not being

answered. I have attached the email sent by Mr. [redacted] with his direct request

for “Feedback” and his personal email address to send this “Feedback” to.

(Attached). [redacted] was aware of this email sent by Mr. [redacted].

[redacted] then told me how certain things were not available for

him to explain to me in regards to how they handle registrations that were

obtained from Go Daddy using false, incorrect or wrong information. Also how

they were not able to back track these transactions. I asked why the companies

that were using this “Spam” mail through a Go Daddy” Registered web site were

not being contacted in regards to using illegal SPAM (CAN SPAM ACT) or ICANN

Regulations. His answers were empty, vague and just that they are not at

liberty to say.

I then contacted my email provider (AOL) and spoke to an

agent who was able to escalate my request for the proper method to harvest

email headers from the AOL email client. I then tried the method recommended by

AOL Level 3 techs and the output of this method was sent to “[redacted]” at

[redacted] (Attached email) to verify that this was the correct information

and to inform him how to do this so Go Daddy could use this information to replace/update the old

incorrect information they had on their web site. I never heard or received a response from [redacted] nor

anybody including Mr. [redacted]. And no acknowledgement to this email as to  if I was doing this correctly

and thanking me for this information since GoDaddy wasn’t able to fo this.

So at this time my complaint remains intact as to why no

responses or communications after the first phone call from [redacted]. I am not sure

why they want to be so high and almighty, act as they are anonymous, and fail to

communicate with paying customers as it appears that their paychecks are not a

concern and the money Go Daddy receives from customerd like me doesn’t generate

the income to pay their wages. Everything I do in my business, (WEB HOSTING) is pure

customer service as in Go Daddy’s business model, the only thing they actually have

to sell is service, customer service and professionalism and they are failing miserably

at 2 of the three objectives. Here you go Mr. [redacted], let’s hear from you as promised not

one of your masked, unidentifiable “Agents” with a real email address and the courage

and responsibility to answer a paying customer who had to complain to a third

party mediator for a response from your company.

Respectfully submitted after a two week wait for again, no response

after the Call from [redacted] with the CeoTeam and my follow up email to the “[redacted]

where I was instructed to send email.

Regards,

[redacted]  [redacted]

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements may be found at: http://www.[redacted] Private Registration is added to a domain name pro rata for the duration of its registration length as it is essentially making Domains By Proxy, LLC the Registrant of the domain name.  Upon renewal of the domain name, the Private Registration is also renewed for the same period.  Private Registration, cannot extend beyond the length of the domain’s registration.On December 10, 2013, our customer added Private Registration to 10 of their domain.  During the phone conversation with our representative, the customer was provided a 60% discount for the service which covers the domain names for their registration length.  Our representative explained that it would be added to the 10 domain names “out to their respective renewal dates.” Resolution: We regret any misunderstanding our customer may have had regarding this matter; however, GoDaddy has, in good faith, upheld all of our agreements with our customer.  As a one-time courtesy, we have issued an In-Store Credit for $6.00 to match the 60% discount previously provided for our customer’s recent renewal of one of their domain names with Private Registration.    Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy

I have been a godaddy customer, and recently began assisting one of my friends with a website they host at godaddy. I maintain their website via godaddy's hosting service, and have repeatedly received error message after error message that "No file found" while trying to access the pages hosted on this site. I also am unable to get assistance with this via chat (due to NO toll-free number) with an agent to advise them of the issue with their server disconnecting with this website. I am at a loss with this non-sense and hope to get assistance with Revdex.com, or at least hope to let godaddy know that their server hosting "[redacted]" is malfunctioning with connection, or unreliable at best! Thanks for your time.

The business response is typical to the concerns I have raised.  It is evident that they are not willing to accommodate my request which I have clearly outlined in my complaint.  
based on their response their The terms and conditions are not the same as described when I started my relationship with them over 10 years ago.  Please have them provide a summary outlining the date this practice started, how it was communicated (probably buried deeply in an area that is difficult to see) and state if all customers accepted it without dispute and how it was resolved.   I definitely was not aware of this change.
The concern I raised is that they are automatically forcing a product on me that I did not request or add to my purchase while deceptively adding the product at the very bottom of my domain purchases because customers are highly unlikely to notice and are highly likely to end up paying the monthly subscription unintentionally.  THIS IS WRONG!
I have called the support desk on multiple occasions and ask them to stop this practice and they have refused.  I have also had to call and have them delete them from my purchase.
THIS HAS TO STOP.  They have to stop making money via deception.
Did they offer to cover the cost of transferring my entire relationship to a competitor as an option.  Not that I am asking or interested but that would have been a very good start.
Let me ask a very intelligent question.  Why on earth would I take the time to call them and file this report if I was not serious?  Why on earth do they believe their response would have been acceptable when they are basically doing nothing?

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.[redacted]Our customers hosting plan expired on October 1, 2014. GoDaddy made multiple attempts to renew the hosting plan in question. Unfortunately, these attempts were unsuccessful. On the twentieth day after expiration, the hosting plan was canceled from our customers’ account for non-payment per the agreements referenced above. RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately.  Maintaining current website backups are a customer responsibility per our agreements. GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting plan for disaster recovery purposes. These backups may be made available to our customers for a fee. As a courtesy, we offered to waive half of the restoration fee thus reducing the cost to $75.00 USD, but our offer was declined by our customer.  EDUCATION: In the event our customer does not have a backup of the website, they may wish to utilize the resources found at[redacted].org for recovering any website content which may have been archived. There may also consider searching their local hard drive for any saved content. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy the complainant acknowledge and...

agree to the following agreements:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Hosting Service Agreement•    GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 8, 2012 the complainant submitted a written request to add three additional Dedicated IP addresses to their Dedicated Server. These were purchased for a 3 month term and set to be automatically renewed on a monthly basis per the complainant’s account preferences.  These Dedicated IP addresses were subsequently cancelled by GoDaddy on April 9, 2012. The monthly billing of the Dedicated IP addresses continued until March 8, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We regret that the complainant continued to be billed after we notified them of the cancellation of these Dedicated IP addresses. We have processed refunds totaling $619.07, please allow 5 to 7 days for these to reflect with their financial institution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

Hi,
I have been having issues with my Domain email. I contacted Godaddy via online support chat. I was told my domain was not renewed before the grace period and it was not in redemption and I would have to pay $80 to remove it from redemption. I would also be charge a $ 15 fee for renewal. I did not understand a redemption fee if my domain was not backordered by another party and had simply expired. I asked to please explain this to me and the sales rep made it very clear she could care less about my concerns and answered vaguely and bluntly. She also refused to give me any of her employee information when I told her I would report this. I copied the conversation with [redacted] and would like to forward to the right person to get this resolved. It contains my information and that is the only reason I am not posting the conversation in this box. Godaddy needs customer service not people losing clients for them.

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at: http://www.[redacted] GoDaddy hosts thousands of sites that utilize [redacted] and we regret that our customer had difficulty with their website development.  We understand that the customer developed their site on a local machine and not on our platform. A local server configuration and a provider's (such as GoDaddy) server configuration are vastly different and these differences can lead to many challenges that can prove difficult (if not impossible) to diagnose or correct.  Resolution: At this time, we have refunded our customer in full for their hosting purchase as a gesture of good will. Our customer care managers will be apprised of the wait time feedback in an effort to address any training opportunities that may exist. Thank you again for the opportunity to address the concerns presented by our valuable customer.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service Agreement* Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 1, 2015, our customer contacted our Customer Care Center via phone for help with email attachments. During this interaction, our customer was advised of the size limitations for email attachments. Specifically, it was explained that any email our customer sends has an attachment limit of 20 megabytes. By comparison, many Internet Service providers impose attachment limits of 10 megabytes or less.On August 25, 2014, our customer purchased Website Builder for a 3 year term. This was for the service period ending August 25, 2017.On April 12, 2015, our customer contacted our Billing Department via phone with questions regarding recent transactions. During this interaction, our customer was asked about their plans for using the Website Builder plan they had purchased the previous year. Our customer explained that they had not had the time to complete the design of their site. They were given the option to cancel, and in accordance with our Refund Policy and Terms of Service, they would receive a credit for the service period’s remaining time. Our customer authorized the cancellation of the Website Builder plan and the appropriate credit was applied to their account.On July 30, 2015, our customer contacted our Customer Care Center via phone for help with accessing their email. During this interaction, our customer was shown how to reset their password. After resetting their password, our customer was successful in accessing their email from their mobile device, however, they continued to have trouble logging in from other devices.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our Refund Policy states that annual plans must be canceled within 45 days of the purchase date in order to receive a full refund to the original payment method. As our customer did not cancel their Website Builder within this window of time, an In-Store credit was issued at the time of cancellation for the service period’s remaining time. Account management is a customer responsibility and we must rely on our customers to inform us if they have a product they are not using.We have attempted to reach our customer by email to provide clarity and additional assistance as needed with accessing their email. We have not yet received a response.Education:The customer might find the following articles useful.REFUND POLICYhttps://www.godaddy.com/help/refund-policy-8849WORKSPACE EMAIL ACCOUNT LIMITATIONShttps://www.godaddy.com/help/workspace-email-account-limitations-2949...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy