GoDaddy.com

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am appreciative of that fact that your contact finally caused GoDaddy to honor the agreement that I entered into. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant agreed to the following agreements upon conducting...

business with GoDaddy:•                      Universal Terms of Service Agreement•                      Domain Name Registration Agreement•                      Hosting AgreementThe most recent version of these agreements can be found at the following URL: https://www.[redacted].com/[redacted].aspxThe root cause of the issue was the complaint’s hosting account canceling as they did not make timely payment for renewal of the service to GoDaddy. As the complainant did not choose to redirect their domain after the hosting cancellation, the domain resolved to GoDaddy’s servers. Contrary to the complainant’s understanding, the domain name is not available via GoDaddy’s Auction platform. RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service. After the complainant’s hosting account payment was not received (prior to its cancellation) GoDaddy provided 10 days of live site service at no cost to the complainant. Additionally, we provided 10 days of service to the complainant where we held their data on our servers prior to cancellation. As such, we have already extended a 20 service day no-cost goodwill gesture to them and will not be providing the requested $14.99 refund.GoDaddy did not cause harm to the complainant’s domain credibility. Account management, including payments and domain direction (redirection) is a customer responsibility.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

RE: Complaint ID #  [redacted]

 

To Whom It May Concern,
 

The complaint has not been resolved and Go Daddy blatantly lied to you. Per my complaint, I have tried since November to cancel my subscription/domain name. Please consider the fact that my business no longer exists; why would I “refuse” to provide my ID? The problems that I keep experiencing is that when I follow the prompts that they told me to in order to cancel. it keeps asking for some type of key code/ID that I do not have or know what it is. That is as far as I can get and every time I ask Go Daddy for assistance, they simply tell me to go through those prompts again. Even though I keep asking for them to help my to find the key code/ID, they refuse.

I have supplied every other piece of information that was requested, including a copy of my driver’s license; etc.
 

To summarize, they have stolen my money and refuse to assist me in closing my domain/website. This has NOT been resolved.
 

I have reached out to so many employees of GO DADDY to assist but not one person has stepped up to help me. If [redacted] stood behind their product, he would’ve personally contacted me to assist. This company is a poor excuse for a business and I will continue to push forward with a very vocal campaign to reach out to businesses across the nation so others may be forewarned that GO DADDY does not stand behind their customer service and instead, steal small business money.

 

Thank you,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the domain name...

transfers, our customer agreed to the following:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Transfer Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:

During the customer's telephone interaction with our support team on March 28 2014, confusion occurred regarding time extended with transfers. Our customer care managers will be apprised in an effort to address any improvement opportunities that may exist.

RESOLUTION:

GoDaddy acted in good faith and upheld its agreements with the customer. We have contacted our customer via phone to discuss and address their concerns but have been unsuccessful in connecting with them.

As a goodwill gesture we will extend the domains in question for an additional year at no cost to our customer. Going forward any transfers will follow our standard extension time frames.

We welcome our customer to reach out to our office directly so that we can address their concerns and assist them with adding the additional time to their domains.  We can be reached at [email protected] or ###-###-####.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Sincerest regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Domain Name Registration Agreement•         Domain Name Proxy AgreementThe latest version of these agreements may be viewed at[redacted]://[redacted].The complainant purchased a domain name for a two year term and opted to add our Protected Registration service at this time. The domain and associated Protected Registration products renewed automatically per the complainant's account settings, and we did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and provided the correct steps to cancel the Protected Registration on their domain.  The complainant understands it is their responsibility to complete the process to cancel the Protected Registration and domain.  As a gesture of goodwill, we have provided a full refund to the complainant of $92.28, and we consider this matter to be closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards, [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services...

our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Workspace Service Agreement

The latest version of these agreements and other legal agreements may be found at:

GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers.

Per their account preferences, GoDaddy was instructed by the customer to not renew their email service automatically and in turn, it was canceled. As a courtesy, GoDaddy provided a 20 day grace period and sent multiple renewal notifications prior to the cancellation occurring. Account management, including product renewals, is a customer responsibility.

Resolution:

GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.

As a onetime exception GoDaddy will provide the customer their email service (same or similar plan for a one year term) at the original cost paid. Costs have increased due to many factors including improvements to GoDaddy's email infrastructure. Our customer may contact our office directly to assist with this.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] 

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Hosting agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

 

Per our customer's account preferences, GoDaddy was instructed to not renew the customer's account and did so in a good-faith effort to honor its agreements with the customer. Account management and data backup is a customer responsibility.

 

GoDaddy provided 10 days of live site service without receiving payment from the customer. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the customer does not have their own backups on hand GoDaddy will attempt to restore the site for the customer for $150.00. This not a punitive fee, but one to offset GoDaddy's labor and services cost.

 

Previously GoDaddy has waived two identical instances for this customer, absorbing labor costs of $300.00. GoDaddy also educated the customer and explained their responsibility in accordance with the above agreements.  

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.  

 

GoDaddy previously absorbed $300.00 in costs for this customer and educated them to avoid this situation. GoDaddy cannot continue to absorb these costs in perpetuity.  

If the customer has questions or concerns that we can assist with our customer care staff is happy to assist them.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

[redacted]. [redacted]. [redacted]

[redacted], [redacted]

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name via...

an online transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:https://www.godaddy.com/legal-agreements.aspxOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. Resolution:We value our customer's business and have acted in good faith to uphold our agreements with them.  The Protected Registration service which they had purchased is functioning as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identification. As a gesture of goodwill, we have refunded the cost of our customer's latest Protected Registration renewal in the amount of $49.96. They have been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Thank you for the opportunity to address the concerns presented by our valued customer.Kind regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer valid. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately.  We spoke with our customer and renewed the domain name at the regular rate as a one-time exception. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]

[redacted] Phone [redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.To prevent GoDaddy IP addresses from earning poor reputations within the web community, we cap the number of daily emails that can be sent from any server. This is a responsible practice and not uncommon in our industry. Unfortunately, this cap value is far below the number of emails our customer requires. We regret that we are unable to meet our customer’s needs in this instance.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.A full refund has been issued to our customer’s original payment method. Their shared hosting account was never canceled and is available for use.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services the complainant acknowledged and accepted the following...

agreements:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Auctions Membership AgreementCopies of the latest version of these agreements may be found at:[redacted]On July 3, 2012 the complainant purchased a GoDaddy Auction membership and Domain Name through our Expired Domain service. Per the complainants account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility. The Domain Name was renewed on May 27, 2013 and 2014 while the GoDaddy Auction membership renewed on June 23, 2013 and 2014. GoDaddy sent renewal notices prior to the expiration date on:February 25, 2013    February 25, 2014March 25, 2013    March 25, 2014March 27, 2013    March 27, 2014April 24, 2013    April 24, 2014April 26, 2013    April 26, 2014May 11, 2013    May 11, 2014May 21, 2013    May 21, 2014May 24, 2013    May 24, 2014June 8, 2013    June 8, 2014RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The complaint first contacted our Customer Care Center on November 8, 2014 regarding these products and to request a refund. During this call the complainant updated their account preferences and cancelled the automatic renewal for these products.As a onetime exception to our refund policy we will provide the complainant with a refund for the most recent renewal of their GoDaddy Auction membership. Please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Services[redacted]Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]###-###-#### Phone###-###-#### Fax

Godaddy did not properly secure my personal information. Example: doctors office asking for social security number on a sign in sheet.  I was unable to reach godaddy via email [redacted]@godaddy.com. Godaddy is attacked so often,  they stopped taking email in April 2014. I had a godaddy error where I take computer screenshot. I need to telephone/chat wait 45 minutes to speak/chat to agent and told to paint a verbal picture of screenshot.  I called godaddy who told me Revdex.com issue solved and rod F can not speak to me because Revdex.com issue is solved. Yes. Security is one complaint.  Other complaint is that a web hosting company requires me to make a 45 minute phone call to email a screenshot. Godaddy recently stopped email support. I can not tell a client that I spent 1 hour sending a screenshot email. So I can no longer use godaddy. Phone support also tries to upsell products.

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted]We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may exist. GoDaddy strives to offer the best service levels in the industry.On December 30, 2014, our customer contacted GoDaddy support staff because certain elements of their website were not displaying as desired. Though our customer is using GoDaddy tools to build their website, the specific content in question was developed by our customer using custom code. While our programs allow for the inclusion of custom coding, it is our customer’s responsibility to ensure their code works within the framework of our programs. GoDaddy does not provide technical support for custom coding.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.One of the refunds our customer is seeking is for a product associated with a promotional offer. Specifically, their purchase of our Website Builder product included a free domain name for the same term, provided that they maintained the Website Builder service through the initial term.With our customer's decision to cancel Website Builder, coupled with their choice to keep the domain, we are unable to absorb the cost of the domain. As such, we will not be providing a refund in this instance. We have issued a $12 refund for their purchase of 1 year of Managed Wordpress Hosting.Education:The customer might find the following articles useful.GoDaddy's Statement of Support[redacted]Refund Policy[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Hosting Agreement•    GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 20, 2014 the complainant contacted our Customer Center to increase the storage capacity of the free email credit that was included with their Unlimited Hosting Plan. The Credit was purchased for a one year term.Attempts were made to reach out to the complainant by phone to advise them of their upcoming renewal date; on December 13, 2014; December 18, 2014 and December 19, 2014. These were followed by failed billing notices that were emailed to the complainant on January 20, 2015 and January 30, 2015.The email accounts associated with the increased storage capacity were cancelled on February 9, 2014. The complainant subsequently contacted our Customer Care Center but declined their assistance in restoring the email addresses that were affected. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. Our office has restored the email addresses that were involved in this complaint without the increased storage capacity. We suggest the complainant contact our Customer Care Center at [redacted] for assistance in accessing these emails.EDUCATION: The complainant might find the following article on managing their renewals useful:Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: •    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On August 24, 2014 the complainant purchased a Website Builder Business Plus Plan for a one month term during an Online Transaction. The complainant’s account preferences instructed GoDaddy to renew the service automatically on a monthly basis and we did so in a good faith effort to honor our agreement with them. GoDaddy proactively sent email notices after each renewal to the complainant.ON February 18, 2015 the complainant purchased a new Personal Website Builder Plan by calling our Customer Care Center. The complainant’s separate existing Website Builder Business Plus Plan subsequently renewed as scheduled on February 24, 2015 and there may be some confusion with the dates in question. We hope this helps clarify for the complainant.The complainant has since cancelled both Website Builder Plans and been provided with a refund  for the complete cost of the Personal Website Builder Plan and most recent renewal of the Website Builder Business Plus Plan.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Complainant’s total spend for these transactions is $19.56. Refunds have been provided to the complainant’s original payment method totaling $19.56.We hope to earn the complaint’s business in the future and are providing them with one year of our Economy Website Builder at no cost.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Greetings. In response to the supposed resolution submitted by godaddy.com, I would like to say that I am not in acceptance of it. I was never informed that I would have to pay $70.00 on top of the cost for the domain. I was led to believe that I would be paying about $13.00 per year for my website. For example, below is an advertisement straight off of the godaddy websit. The hosting is not free and that is what was NOT disclosed to me last year when I joined. False advertising and intentionally misleading the public is wrong. Now I have paid the yearly fee for my domain, as I thought I would have to, but NOW I have to keep paying for the website builder because it includes the "hosting"...and I was never informed I would have to do that to keep my website accessible by others. I have already paid the domain fee as I was told I would have to do every year. I no longer need the website builder as my site is made. I was led to believe all I would need to pay for every year is the domain for my site to remain functional. The original agreement made with me by godaddy.com has not been honored. I am being charged fees that were never disclosed. 
Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 7, 2015, the complainant purchased two domain name registrations, each for a five-year term via an online transaction. When a new domain name is registered, a 60 day lock is placed on the domain from the governing body of the Internet, ICANN (Internet Corporation for Assigned Names and Numbers).  ICANN imposes this lock to help protect domain name registrants from having their domains stolen or maliciously transferred. GoDaddy, and all ICANN accredited registrars, must follow this 60 day lock rule.On May 15, 2015 the complainant contacted our Customer Care teams with their third-party email provider for assistance with setting up their email correctly. Our agent assisted the complainant with updating their MX (Mail Exchange) records for a domain name to point to their third-party email services per the complainant’s request.On May 28, 2015 the complainant called our Customer Care team to discuss their third-party email not working. The complainant was informed they had made a modification to their domain settings by enabling domain forwarding.  This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers.  An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party.  However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers which is what they specifically wanted to update.The complainant also requested a callback and was informed that GoDaddy operates a 24/7 inbound Customer Care Center.  The complainant was requested to contact our support teams at a convenient time once they had acquired the necessary settings for their domain name to function as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  Account management and maintaining correct product settings are a customer responsibility.The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working.Additionally, GoDaddy is unable to allow a domain transfer until after the 60-day time frame from registration has passed. The domain will be available for transfer away on June 6, 2015, provided it remains in accordance with our registration agreement.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following support articles helpful:Transferring Domain Names to Another Registrar: https://support.godaddy.com/help/article/3560/transferring-domain-names-to-anoth...⇄ Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260[redacted] Phone([redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:· Universal Terms of Service· Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer purchased one Virtual Private Server on May 24, 2013 and their second Virtual Private Server on February 11, 2014. This product provides our customer with full control over their website(s) and it is the responsibility of our customers to run, secure and maintain their own server with this product purchase. On April 8, 2015, our customer contacted GoDaddy’s customer care team as they were experiencing functionality issues within their websites hosting on a Virtual Private Server. An escalation was created as the parent server was out of disk space. Virtual  Private Servers are shared between other customers also and depend on each customer to maintain their allotted space. However, in this situation there were other customers over-utilizing their allotted space which in turn effected other customers and their  websites. This issue was resolved on April 11, 2015 by migrating our customer to another parent server and they were notified via email.On May 13, 2015, our customer contacted our customer care team regarding their second Virtual Private Server being inaccessible. An escalation was created and sent to our Hosting Administrators. Again, the root of the issue was the parent server being out of disk space due to customer usage of space. Our Hosting Administrators were able to resolve this issue by migrating other customers who were over-utilizing their allotted space off the parent server to free up disk space. This was resolved on May 13, 2015 and our customer received a follow up via email.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As a goodwill gesture, we have added a free one month renewal to both [redacted] due to the experience and inconvenience. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to our Universal Terms of Service...

Agreement upon conducting business with GoDaddy.  The latest version of this agreement can be found at: [redacted]On May 27, 2015 the complainant contacted our 24/7 Customer Care teams via phone to inquire about a recent charge they had received from GoDaddy.  GoDaddy takes account security very seriously and is unable to disclose account specific information, such as product billing details, without proper account validation. As the complainant was unable to provide any details to locate and validate an associated account, GoDaddy was unable to disclose any account specific information, including order history.  Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  Our office has attempted to connect with the complainant via the phone information they had provided and was unsuccessful.  We welcome the opportunity to speak with the complainant to try and work with them to locate the necessary information which will allow us to disclose the account specific details in question.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Based on the information the complainant has provided, GoDaddy is unable to identify an account or transactions that would allow us to address their concerns.On May 9th and 10th of 2015 our office reached out to the complainant with a request to...

speak with them in order to gather additional details. At this time have not been able to speak with them directly to address their concerns.We remain available to assist the complainant in resolving this matter.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax