GoDaddy.com

It is clear that Go Daddy's policies are as cut and paste as there design program.
They misrepresent their products, and I'm sure make a lot of money in this manner of doing buisiness.
I'm also sure they didn't even look into this matter.
Sleep Tight.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="[redacted]">[redacted]
On March 16 2011, our customer purchased a domain name via online transaction for a 2-year term. This was subsequently renewed automatically. On March 19 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question.  Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
On March 17 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification.  Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.To prevent GoDaddy IP addresses from earning poor reputations within the web community, we cap the number of daily emails that can be sent from any server. This is a responsible practice and not uncommon in our industry. Unfortunately, this cap value is far below the number of emails our customer requires. We regret that we are unable to meet our customer’s needs in this instance.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.A full refund has been issued to our customer’s original payment method. Their shared hosting account was never canceled and is available for use.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of ServiceThe latest version of these agreements can be found at[redacted]On October 5, 2014 the complainant purchased a UCC SSL for a 2 year term online.  On January 22, 2015 the complainant cancelled the SSL product and then also revoked the certificate online. During the process of revoking an SSL it is clear this action cannot be undone and includes information on the difference between a Re-key of a certificate and revoking a certificate. The following is provided before you can select the option to revoke an SSL within our system:“When you revoke a certificate, your site becomes unsecured immediately.  A revoked certificate can’t be reissued. Revoke a certificate only if you want to permanently delete it.Don’t revoke a certificate if your private key has been lost or compromised. Re-Key your certificate instead.”The complainant did not reach out to our Customer Care for support until after the SSL Certificate had already been cancelled and revoked.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If a customer revokes an SSL Certificate we do provide a partial refund to them as GoDaddy cannot recoup the full cost once a certificate has been issued. In this case we did provide the complainant with a partial refund as applicable.We also provided the complainant with accurate information regarding the limitations of being able to reinstate a certificate once it has been revoked; prior to it being revoked and upon contacting our Customer Care team.  EDUCATION:[redacted]

[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]Scottsdale, AZ 85260[redacted]

[redacted]This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

On March 13, 2014 our customer purchased Website Builder for two years. Prior to purchasing our...

customer acknowledged the following agreements:

 

•             Universal Terms of Service Agreement

•             GoDaddy Website Builder Service Agreement

 

The latest version of this agreements and other legal agreements may be found at:

 

Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced.

 

At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Best Regards,

Office of the CEO - GoDaddy

 Fax

Godaddy attempted to steal my domain name. I checked the whois database and I was the owner, however, Godaddy changed the IP address of my domain name to a page, stating the account of the domain name was suspended.

I caught Godaddy red handed trying to steal my app domain name.

The account rep Cody did a great job and rectified the situation and changed the IP address back to what is originally was.

However, I do NOT trust Godaddy anymore because they committed fraud against me and my ownership of the domain by changing my IP Address of my parked domain to "Account Suspended" Status.

Be ware...

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the .CO domain name registrations which the complainant had purchased were processed via online transactions, without the assistance of a support agent.  The complainant is correct; .CO is the internet country code top-level domain (ccTLD) assigned to the country of Colombia.  A number of businesses choose to also utilize this domain extension to promote their company, as the extension is understood around the world as an abbreviation for “company,” “corporation”, or even “commerce”.   The .CO domain names are also used to provide new and existing customers an opportunity to acquire generic, keyword specific domain names. One advantage of owning a keyword specific .CO domain name is having the ability to rank for better keywords, acquire new customers, and protecting a brand.  Furthermore; with respect to SEO (Search Engine Optimization), [redacted] ranks .CO websites the same as they would rank a .COM domain name.  The complainant may find the information on the following webpage helpful: https://www.godaddy.com/tlds/co-domain.aspx.CO domain name registrations are non-refundable. Any refunds which the complainant is requesting would be provided in accordance with our Refund Policy.  If the complainant chooses not to renew any of their GoDaddy services upon expiration; including any .CO domain name registrations they had purchased, they may manage their account renewal preferences at any time from within their GoDaddy account using the instructions previously provided.  Account management is a customer responsibility.  Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: •    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On August 24, 2014 the complainant purchased a Website Builder Business Plus Plan for a one month term during an Online Transaction. The complainant’s account preferences instructed GoDaddy to renew the service automatically on a monthly basis and we did so in a good faith effort to honor our agreement with them. GoDaddy proactively sent email notices after each renewal to the complainant.ON February 18, 2015 the complainant purchased a new Personal Website Builder Plan by calling our Customer Care Center. The complainant’s separate existing Website Builder Business Plus Plan subsequently renewed as scheduled on February 24, 2015 and there may be some confusion with the dates in question. We hope this helps clarify for the complainant.The complainant has since cancelled both Website Builder Plans and been provided with a refund  for the complete cost of the Personal Website Builder Plan and most recent renewal of the Website Builder Business Plus Plan.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Complainant’s total spend for these transactions is $19.56. Refunds have been provided to the complainant’s original payment method totaling $19.56.We hope to earn the complaint’s business in the future and are providing them with one year of our Economy Website Builder at no cost.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Arthur Reeves

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as an unauthorized change to their account or domains.  To reiterate, our customer did not immediately attempt to contact GoDaddy after changes were made to their customer account settings on July 4, 2015, nor after their domain was transferred away from GoDaddy on July 9, 2015.  Customers must keep their account information secure; including without limitation, their cr/Username and password. Customers must also notify GoDaddy immediately of any breach of security or unauthorized use of their account. GoDaddy’s Domain Services department has been attempting to work with the present domain name registrar, [redacted], and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.e. GoDaddy and [redacted]) and registrants (i.e. our customer) must abide. We have not yet received a response from [redacted], however we are awaiting the outcome of their investigation as they are the controlling entity in this matter.  As GoDaddy has no direct influence over [redacted], if they choose not to return the domain name to GoDaddy, our customer will need to work with [redacted] directly to resolve this dispute. We understand this is a frustrating situation for our customer; GoDaddy remains our customer’s advocate in this matter and will notify our customer directly of any progress.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ /> Our customer contacted GoDaddy’s customer care teams and was properly advised that their auction purchase was not eligible for use with the discount code the customer provided.
GoDaddy provides various promotional offers to our customers in for purchase of new products and renewals of existing ones. However, some products may not be eligible for discounts. Our customer can reference the original offer as these offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.
Our customer did not process the payment for the domains in which they won via auction within three days. As such GoDaddy’s auctions team processed the payments for all domains won via auctions in accordance with GoDaddy Auctions Agreement which our customer agreed to upon purchasing their auction membership.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. If the customer has any concerns regarding applicable discounts specifically related to domain auctions as well as any additional concerns regarding an auction win processed on their behalf due to an auction win, the customer may contact GoDaddy’s auctions team directly at [email protected]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for responding to my complaint. One thing not addressed was the fact that the auto renewal price for the product was 10x the initial price paid. Imagine if you signed up for a Netflix account for 9.99, only to find out that auto-renewing meant you agreed to pay at the new price of $99.99. So I am shocked that you are even allowed to call that an 'auto-renewal' since really you are charging me substantially more for the exact same product
Secondly, while upon digging I did find that you had sent me auto-renewal requests they had all gone straight to my spam folder. Therefore I had no idea the renewal was occurring. 
Thirdly, you guys in your terms of service clearly state that you are able to provide refunds to people who request within a certain timeframe of auto-renewal. However, for some bizarre reason you have a separate policy for .co addresses? I was aware that Go-Daddy had a convenient refund policy which is why I figured I would wait until after an auto-renewal occurred and then request a refund. However instead you have this bizarre clause blocking refunds on .co addresses. I have a theory as to why this is the case - I suspect it is because you offer .co addresses at a substantial discount (which gets suckers like me to sign up), then you jack up the price 10x on the auto-renew and prevent refunds. This is a quintessential sleazy business practice.
I am going to continue making more an more noise about this bad business practice until the situation is rectified and I am refunded the full amount.

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the

additional concerns presented by the complainant. We stand by our previous response. We have provided a full refund for the Get Found service back to

the original payment method per the complainant’s request. Should the complainant require assistance with any further product

concerns, they can contact GoDaddy’s 24 Hour Customer Care Center at (480)

505-8877.Thank you again for the opportunity to address and bring clarity to the

concerns presented by the complainant.Best regards,Melanie [redacted] K[redacted]Office of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. On July 14, 2014 our customer (or another individual...

with access to their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] GoDaddy takes the security of our customers' accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such thefts. The 60-day lock was expressly acknowledged when the contact information was changed. Resolution: GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domain. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am appreciative of that fact that your contact finally caused GoDaddy to honor the agreement that I entered into. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Go Daddy overcharged my credit card and refuses to make correction stating that the payment went to ICANN

GoDaddy has not provided "multiple" gestures of GoodWill. I expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensate. Even something as little as $10 compensation would be sufficient.

Dear Dispute Resolution Consultant,Based on the information the complainant has provided, GoDaddy is unable to identify an account or transactions that would allow us to address their concerns.On May 9th and 10th of 2015 our office reached out to the complainant with a request to...

speak with them in order to gather additional details. At this time have not been able to speak with them directly to address their concerns.We remain available to assist the complainant in resolving this matter.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to our Universal Terms of Service...

Agreement upon conducting business with GoDaddy.  The latest version of this agreement can be found at: [redacted]On May 27, 2015 the complainant contacted our 24/7 Customer Care teams via phone to inquire about a recent charge they had received from GoDaddy.  GoDaddy takes account security very seriously and is unable to disclose account specific information, such as product billing details, without proper account validation. As the complainant was unable to provide any details to locate and validate an associated account, GoDaddy was unable to disclose any account specific information, including order history.  Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  Our office has attempted to connect with the complainant via the phone information they had provided and was unsuccessful.  We welcome the opportunity to speak with the complainant to try and work with them to locate the necessary information which will allow us to disclose the account specific details in question.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Hosting Agreement•    GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 20, 2014 the complainant contacted our Customer Center to increase the storage capacity of the free email credit that was included with their Unlimited Hosting Plan. The Credit was purchased for a one year term.Attempts were made to reach out to the complainant by phone to advise them of their upcoming renewal date; on December 13, 2014; December 18, 2014 and December 19, 2014. These were followed by failed billing notices that were emailed to the complainant on January 20, 2015 and January 30, 2015.The email accounts associated with the increased storage capacity were cancelled on February 9, 2014. The complainant subsequently contacted our Customer Care Center but declined their assistance in restoring the email addresses that were affected. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibility. Our office has restored the email addresses that were involved in this complaint without the increased storage capacity. We suggest the complainant contact our Customer Care Center at [redacted] for assistance in accessing these emails.EDUCATION: The complainant might find the following article on managing their renewals useful:Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,