GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]

On April 16, 2011, the complainant purchased 3 domain names each for a 2 year term via an online transaction in their customer account.  Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, 2013 and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant.  GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant. Account management is a customer responsibility.  GoDaddy sent renewal notices prior to the expiration date on:•    January 16, 2015•    February 15, 2015•    March 17, 2015•    April 1, 2015•    April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, 2015.  Domains that are automatically renewed for multiple years must be canceled within 5 days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf.  As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $95.02 if the complainant cancels the domains in question prior to May 15, 2015.  Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the domain name for this account was set to a manual renewal setting when it was moved into the account. GoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.In addition, the renewal notifications sent to the complainant prior to the domain expiration stated we will be unable to renew the domain on their behalf if the domain is set to manually renew.The domain name has followed its standard life-cycle, expired, and is still currently able to be redeemed by the complainant with the associated redemption fee.  The complainant's hosting plan expired on May 27, 2015. They had disabled the automatic renewal associated with their hosting plan, instructing GoDaddy not to renew the service upon expiration.  The hosting plan had been active and working as intended. We are unable to provide a refund for the hosting outside of our Refund Policy as this is a separate product from the domain name and can be used without connection to that specific domain name. The complainant may find this additional support article helpful: Recovering Expired Domain Names - https://support.godaddy.com/help/article/5018/recovering-expired-domain-namesTha...⇄ you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...

purchasing their GoDaddy Auctions Membership:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted]On May 24 2015, in an online transaction the complainant purchased two different domain names through our GoDaddy Auctions service. A short time after making this purchase, the complainant received a follow up email regarding finalizing the payment for the domain in question. Upon receiving this email, the complainant reached out to our Auctions team indicating this other domain was added to the order fraudulently.Contrary to the complainant’s understanding, the complainant would have added the domain in question to the cart prior to processing. The complainant would have had the chance to remove it from their cart before processing.A bid/offer is a binding contract as stated in the GoDaddy Domain Auction Membership Agreement auction customers accept when purchasing their membership as well as the agreement they checked when confirming their bid for this domain. They are expected to pay for the domain name upon auction close. If a customer does not, their auction membership may be suspended.As the complainant failed to pay for the domain name, their Auctions membership was suspended. This only affected their Auctions membership, not their overall GoDaddy account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a goodwill gesture and a one-time courtesy, our auctions team has waived the administrative fee that would have been required to unsuspended the auctions membershipEDUCATION:The complainant might find the following articles useful: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response related to Revdex.com Complaint[redacted].GoDaddy sent notices to the complainant prior to and after expiration. However, GoDaddy does not have a way to resend these notices as they are sent automatically. The notices are sent as a courtesy, and it is a customer’s responsibility to ensure their products and services are renewed in a timely fashion.The notices of the failed billing were sent on the following dates: • May 1, 2015• May 5, 2015• May 12, 2015GoDaddy did not charge the payment method the complainant added to their account as it was not the designated payment method for the domain in question. If the complainant wanted this payment method charged, they would have needed to associate the domain to it, or enabled the new card as an alternate payment method. Account management including managing the payment methods and contact methods on the account is a customer responsibility.The complainant did not renew their domain name when it expired and failed billing. The domain name correctly followed the normal expiration life cycle, and was canceled due to non-payment. Another party has since acquired the domain. As such, we consider this matter to be resolved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 19, 2015, our customer contacted GoDaddy’s customer support team regarding multiple email forwarding accounts not forwarding email messages. The matter was promptly escalated to our email operations team to investigate. GoDaddy's technical support staff worked diligently to diagnose and resolve all technical issues the customer experienced. However, Our email teams were unable to duplicate the issue.On June 26, 2015, our customer contacted GoDaddy’s support team and provided additional information into the problem they had been experiencing, which was shared with our email operations team.   On July 13, 2015, GoDaddy’s email operations team found our customer had also setup the same email addresses as alias email accounts, causing the email delivery problems they had experienced. Once the aliases were removed, the problem was resolved.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. At this time, the issue is resolved. Due to the inconvenience, as a goodwill gesture we would like to offer our customer a free one month renewal of their Hosted Exchange email plan. Should our customer wish to accept the offer they may contact us at ###-###-#### or via email [email protected] you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO -GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant....

The information provided did allow us to locate an account within our system.  However, there have been no transactions within the account since May, 2010.Without being able to identify the associated customer account with the recurring billing as suggested by the complainant, we are not able to provide clarity or possible resolution. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessful. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the...

complainant.Domains are sold on a first-come, first-served basis. The complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:According to the Public Whois Directory, the domain name specified by the complainant has been registered to another party since August 25, 2015.  The complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Education:The complainant may also find these GoDaddy support articles useful:What is Domain Buy Service? - https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap - https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I originally purchased the domain name

"[redacted]" for $777.00 on October 15, 2015 with "Go

Daddy Auctions" service.As I was waiting for the domain transfer to go thru on

October 24, 2015, I was given a refund for the domain name for no apparent

reason. Immediately afterwards it was back on "Go Daddy Auctions" for

$3600.00. A few days later the domain dropped back down to $777.00 and

I purchased it again on November 3rd, 2015. I was sent an email informing me

that the "Domain transfer failed because the domain is too new" and

on November 5th, 2015 I was sent an email alerting me that I had personally

requested a refund that I had never requested to begin with.I immediately contacted Go Daddy and was told by a part of Go

Daddy’s support management team that "This was an error on Go Daddy’s part

and the domain should have never gone back up on auctions again." I also

have reason to believe that Go Daddy and Huge Domains are working together as

one company or part of the same company to artificially inflate the cost of the

domain names. They also attempt to sneak into your account and remove any pertaining information to your domain name purchases so that you cannot keep a record of them.I need this resolved.

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction.  This is for the period ending November 11, 2015.  
During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question.  Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.
GoDaddy sent renewal notices prior to the expiration date on:
•    August 14, 2015•    September 13, 2015•    October 13, 2015•    October 28, 2015
These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
The complainant subsequently called GoDaddy’s customer care center on November 13, 2015 and November 14, 2015 respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification.  If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo ID. This affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.
The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.
As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list.  We have also unsubscribed their email address from company promotional mailing lists as of today's date. Please note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request.  
For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages.  These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.
EDUCATION:
The complainant may find the following information helpful:
Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729⇄ /> Canceling Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292<...⇄ /> Refund Policy:https://www.godaddy.com/help/refund-policy-8849
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 28, 2007 during an online transaction the complainant purchased the Domain Names in question for a one year term.  The Domain Name have subsequently been renewed by the complainant for additional one year terms on:•October 27, 2008•October 27, 2009•October 28, 2010•October 27, 2011•October 29, 2012•October 27, 2013•November 8, 2014A domain's expiration date is not arbitrarily set by GoDaddy. The complainant chose the initial date of registration, the term of registration ((and/or consolidation or renewal). At the time of purchase (and/or consolidation or renewal) the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it. If the customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof. GoDaddy sent renewal notices prior to the most recent expiration date on:•July 30, 2015•August 29, 2015•September 28, 2015•October 13, 2015•October 23, 2015GoDaddy also sent notices after the most recent expiration date on:•October 29, 2015•November 2, 2015•November 3, 2015•November 8, 2015On the day a domain name expires, in this case October 29, 2015 the complainants agreed and purchased term of domain registration ended. The complainant only registered the domains until this date. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the customer with a 42 day grace period to renew or redeem the name.On December 1, 2015 the complainant contacted GoDaddy’s Customer Care Center to request the authorization codes required to transfer the domain names in question. The complainant no longer had access to the email address they had associated with their domain names in order to receive these codes. In order to update the email address they were required to redeem their domain names. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The domain names in question are now eligible for transfer to the registrar of complainant’s choice. As a onetime exception, we have refunded $80.00 in redemption fees for the Domain Names in question. Please allow 7 to 10 days for this to reflect with their financial institution. Should the complainant require assistance transferring the domain names, they can contact our 24 hour Customer Care Center at [redacted]EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrarhttps://support.godaddy.com/help/article/3560/transferring-domain-names...⇄ happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the [email protected][redacted]

They sold my domain name, continued to bill me for hosting.  Then they didn't send my partial refund because I wanted the whole refund. So, they decided to do nothing.  How is that addressed in anything I signed?

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these...

agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 5, 2015 the complainant registered a domain name via online transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification. The complainant submitted the necessary documents and the Protected Registration service was canceled on February 5, 2016. The complainant remains responsible for canceling the domain name and may contact our Customer Care Center for assistance if necessary.Thank you again for the opportunity to address the concerns presented by the complainant.Kind regards,John Mc[redacted]GoDaddy – Office of the CEO

Thank you for the opportunity to address the additional concerns presented by our customer. The email service our customer is utilizing was included as a free credit when they had purchased their domain name in 2011.  Again, GoDaddy no longer provides these free services.  Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons. Upon doing business with GoDaddy, our customers acknowledge and agree that our terms of service and product offerings may change at any time.If our customer is experiencing issues with accessing their email services and is requiring use of a private browser window, this may indicate an issue with browser add-ons or issues with the browser itself.  Our customer may want to attempt using a different browser to determine if these issues continue.  Browser issues or conflicts with potential add-ons are outside of GoDaddy’s direct control.GoDaddy is unable to provide a credit for a free email product, one that was and has been functioning as intended.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception we have refunded $149.99 of the fees associated with our customer’s hosting restores. It may take 3 to 5 days for this to reflect with their financial institution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant.The complainant is not a GoDaddy customer, but rather filed this complaint on behalf of our customer. GoDaddy has not entered into any relationship or agreements with the complainant.We have...

corresponded via phone and email with the complainant and offered suggestions for moving forward. Our Change team has again emailed our customer with additional steps for the Change of Account. We will continue to work toward a resolution with both our customer and the complainant.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On March 9, 2016, our customer renewed the domain in question for a 2-year term via online transaction.  On April 19, 2016, a chargeback was initiated by our customer’s financial institution against this transaction.  This chargeback withdrew the payment originally made to GoDaddy, and as such, the domain in question was suspended/removed from the account.  As the domain was removed, this canceled any free credits associated with the domain, including our customer’s email credit they were utilizing for an email address with a separate domain. GoDaddy no longer offers free email credits with the purchase or restoration of a domain name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not automatically apply In-Store Credit to automatic renewals, as customers must manually opt to use this credit during the checkout process.  On May 18, 2016, our customer paid the associated administrative fees and recovered the domain in question.  They may either purchase a new email plan or utilize a different free credit to set up the email address in question once again.  However, as GoDaddy’s email servers only maintain email backups for 14 rolling calendar days, there would likely be no available content to restore for this email address.  Our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding the domain name in question was not renewed. GoDaddy sent six renewal reminder and failed billing notifications between July 8, 2016 and August 24, 2016. GoDaddy provided its customer a window of 42 days after the date of expiration in which to renew the domain name in question. They neither renewed the domain name nor contact GoDaddy's 24/7 customer care teams to discuss the domain name until August 26, 2016. By that time the domain name was no longer available for recovery. Account management is solely a customer responsibility.Our customer has the option to either reach out to the current domain name owner in an attempt to negotiate the purchase of the domain, or utilize a domain brokerage service such as GoDaddy’s Domain Buy Service to reach out to the current owner on their behalf. Information pertaining to GoDaddy’s Domain Buy Service can be found here: https://www.godaddy.com/domains/domain-broker.aspxThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.   From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service.  This is the case with our Premium DNS product allowing customers to edit SOA records. Technology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps.   We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.   Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,   KayJay R[redacted] Office of the CEO - GoDaddy

Go Daddy overcharged my credit card and refuses to make correction stating that the payment went to ICANN

Godaddy attempted to steal my domain name. I checked the whois database and I was the owner, however, Godaddy changed the IP address of my domain name to a page, stating the account of the domain name was suspended.

I caught Godaddy red handed trying to steal my app domain name.

The account rep Cody did a great job and rectified the situation and changed the IP address back to what is originally was.

However, I do NOT trust Godaddy anymore because they committed fraud against me and my ownership of the domain by changing my IP Address of my parked domain to "Account Suspended" Status.

Be ware...