GoDaddy.com

I regretfully write this review...however I feel it is important for other potential unwary customers to be warned. I purchased my domain, email and GO Daddys Webiste Builder. I was pleased with the service I received with the domain and email service. The Website Builder has been a nightmare and is falsely advertised. After you purchase the Website Builder service you are provided a log-in to begin designing your site. You choose a theme and you are on your way. When you enter the website editor there is a dialog box on the right that provides the current status of the Website Designer software. Every time I have logged in the status "No Known Issues" is displayed. I have had nothing but issues....text editor not working properly, photos not uploading properly, the photo galley has never displayed the photos that are uploaded which has been a pain. Even if a photos has already been uploaded, the gallery does not display it, so I have to reinsert the photo which leads to multiple copies of the same photo. Page limits not disclosed, was told that one of the pages was to long even though the page length was preset with the theme they provided. Color numbers not displayed for background fill shapes even though the fill shapes were part of the theme. Had to change all the fills so I could easily create new fill shapes with the same color scheme....stupid. Program constantly bugs out, items moved even when position is locked. Finally after 2-1/2 weeks of headaches I finished and published the site. Well after 1 week the site still does not display properly, numerous photos and content is not displaying. I have placed over 15 calls to customer service and tech support to no avail. Every time I have called with an issue I have been told that there is a "Known Issue" which they are working to correct. Remember their site always displays the status "No Known Issues"...why then when you call are you told their is a "Known Issue" they are working on! Go Daady has reviewed all my content and has said that their is no problem with my design or the photos I have uploaded, they all fall well within the criteria they have set for the program. My photo usage is at 1% capacity of my allocated 50 Gigs...many of the photos that are not displaying are only 200 DPI or less. They have admitted the problem is solely on their end with the servers and Website Designer. I am very disappointed with the product I was provided and sold on. In hindsight I would never use this program or recommend it.

FINALLY....STILL WAITING FOR MY SITE TO DISPLAY PROPERLY!!!!!!!!!!

WHICH IS HURTING MY BUSINESS!

Go Daddy representative was not knowledgable of their products. I called to renew my email unlimited business plan for some $90. The rep. instead bought me a new plan. That allowed my existing plan to expire and delete all my email account. I lost a bunch of important business messages and on top of everything when I called to complain, the rep advised me that their plan had gone up in price and I need to cough up an additional $87.00

Very poor business strategy to bully customers that trusted Go Daddy with hosting their business website and emails. Shame on you.

My husband used godaddy.com to make a website for a business he was thinking of starting up. He never got the business started. We decided to cancel go daddy. We called customer service to do so they informed us that he would have to write a letter stating that he no longer wanted to use their service and a copy of his drivers license. We did this on three seperate occasions. The company still charged us after each time we did what they wanted us to. They never reimbursed the money they took out of our account. This company is ridiculous regarding following customers wishes.

I signed up for the quick shopping cart service upon it being recommended to me by a GoDaddy service associate. I later found out that it was not what I wanted or needed and almost immediately chose to cancel the service, without having completed set-up or even used the service for my website. The amount I paid for the service was unable to be refunded, so I used the money I had paid to add on another couple years of domain name reservation and hosting for my existing website. However, an associated merchant account was created with First Data Merchant Services, although I never directly authorized this account. I understand that this may be part of the service agreement with GoDaddy, however the terms are not obvious. Apparently I had unknowingly entered into a three year service agreement with First Data Merchant Service, whereby I would be charged $10 a month for the next three years. When I called to cancel my merchant account (never used), I was charged an additional $75 for terminating my contract early. The conditions of this agreement were never obvious or directly stated during the process of signing up for quick shopping cart via godaddy.

They have charged me for "cash parking" a service that I have not requested, I contacted them and they still kept charging me.
Be careful with Go Daddy, this company they will add charges to your account that you don't know that exist and if you call them they will not refund.
I call and talked to [redacted] on customer service and his asked him to talk to his manager to refund the charges,I was put on hold for several minutes and when he came back his manager [redacted] said they would not refund.

Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. On May 24, 2014 during a call to our Customer Care Center our...

customer preordered multiple domain names. At that time they acknowledged and agreed to the following:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements may be found at:  [redacted]Three days after placing their preorder our customer contacted our Customer Care Center cancelling the transaction and requested a refund. Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.This office has reached out to our customer directly and processed the balance of the refund they had requested. Our customer expressed their satisfaction with this outcome and at this time we consider this matter to be resolved.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. On July 14, 2014 our customer (or another individual...

with access to their account) modified the Registrant contact information for the specified domain name and acknowledged the following agreements: • Universal Terms of Service• Domain Name Registration Agreement• Domain Name Change of Registrant Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] GoDaddy takes the security of our customers' accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy's Change of Registrant Agreement was implemented to help protect our customer from such thefts. The 60-day lock was expressly acknowledged when the contact information was changed. Resolution: GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock and our customer has since successfully transferred the domain. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

On March 13, 2014 our customer purchased Website Builder for two years. Prior to purchasing our...

customer acknowledged the following agreements:

 

•             Universal Terms of Service Agreement

•             GoDaddy Website Builder Service Agreement

 

The latest version of this agreements and other legal agreements may be found at:

 

Our customer did call GoDaddy's customer support team who worked diligently and vigorously to resolve all technical issues the customer experienced.

 

At this time, our Website Builder experts have attempted to call the customer but have not been able to reach them.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should our customer wish to troubleshoot the concerns presented we ask that they please respond to our voicemail or email so we can setup a time/date to assist.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Best Regards,

Office of the CEO - GoDaddy

 Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of ServiceThe latest version of these agreements can be found at[redacted]On October 5, 2014 the complainant purchased a UCC SSL for a 2 year term online.  On January 22, 2015 the complainant cancelled the SSL product and then also revoked the certificate online. During the process of revoking an SSL it is clear this action cannot be undone and includes information on the difference between a Re-key of a certificate and revoking a certificate. The following is provided before you can select the option to revoke an SSL within our system:“When you revoke a certificate, your site becomes unsecured immediately.  A revoked certificate can’t be reissued. Revoke a certificate only if you want to permanently delete it.Don’t revoke a certificate if your private key has been lost or compromised. Re-Key your certificate instead.”The complainant did not reach out to our Customer Care for support until after the SSL Certificate had already been cancelled and revoked.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If a customer revokes an SSL Certificate we do provide a partial refund to them as GoDaddy cannot recoup the full cost once a certificate has been issued. In this case we did provide the complainant with a partial refund as applicable.We also provided the complainant with accurate information regarding the limitations of being able to reinstate a certificate once it has been revoked; prior to it being revoked and upon contacting our Customer Care team.  EDUCATION:[redacted]

[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]Scottsdale, AZ 85260[redacted]

[redacted]This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy account. Per our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s).  GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not the GoDaddy account holder; however, they do appear...

to have a relationship with our customer.  On April 16, 2015 our customer purchased GoDaddy’s Web Store Design Service, enlisting our professional web design staff to create a custom online store (for a one-time fee), which included one month of hosting (renewable in monthly or annual increments).  This is for the period ending May 16, 2015.  Details regarding the service purchased is found at:https://www.godaddy.com/design/web-store-design.aspxPrior to completing the transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Website and Web Store Design AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFollowing the purchase of this service, both our customer and the complainant had independently and at different times contacted GoDaddy’s Design Teams to provide input and feedback regarding the website to be built, causing confusion and discrepancies with the build in progress.   GoDaddy has attempted to work with both our customer and the complainant to the best of our ability and satisfy their design needs.   We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, completing the website on May 22, 2015.  In an effort to amicably resolve both our customer’s and the complainant’s concerns, our professional web design team has provided 5 hours of site revision time (at a rate of $80.00 per hour), at no cost to our customer.  In addition, GoDaddy had also previously provided our customer a one-month service renewal at no cost while their requested revisions were being addressed, extending the term to July 16, 2015.  There are no applicable refunds with regards to the Web Store Design service.  However, as an additional gesture of goodwill we have provided our customer with another three-month renewal at no cost, extending the product expiration date to October 16, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On October 29 2010, the complainant purchased the domain in question via online transaction for a two-year term.  During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers.
This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service is functioning as advertised, keeping the domain from being canceled or transferred without proof of identification.
The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled.
EDUCATION:
The complainant may find the following articles helpful:
What is Protected Registration? - https://support.godaddy.com/help/article/1286/what-is-protected-registration
Canceling Protected Registration-  https://support.godaddy.com/help/article/1292/canceling-protected-registration⇄ /> Refund Policy -https://support.godaddy.com/help/article/8849/refund-policy
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted] has FAILED to read the complaint. I cancelled first in 2014 by submitting the paperwork as requested. After being billed in 2015 for what I cancelled in 2014, I filled out the paperwork for the SECOND time and submitted to GoDaddy. After submitting the cancellation paperwork for the SECOND time, I was then charged for the item. I disputed the charge, and just today, 10/10, I was "rebilled" for the product I had cancelled in 2014 AND 2015. I would like for GoDaddy to get their facts straight and stop harassing me by billing my credit card AGAIN.

Regards,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the

additional concerns presented by the complainant. We stand by our previous response. We have provided a full refund for the Get Found service back to

the original payment method per the complainant’s request. Should the complainant require assistance with any further product

concerns, they can contact GoDaddy’s 24 Hour Customer Care Center at (480)

505-8877.Thank you again for the opportunity to address and bring clarity to the

concerns presented by the complainant.Best regards,Melanie [redacted] K[redacted]Office of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as an unauthorized change to their account or domains.  To reiterate, our customer did not immediately attempt to contact GoDaddy after changes were made to their customer account settings on July 4, 2015, nor after their domain was transferred away from GoDaddy on July 9, 2015.  Customers must keep their account information secure; including without limitation, their cr/Username and password. Customers must also notify GoDaddy immediately of any breach of security or unauthorized use of their account. GoDaddy’s Domain Services department has been attempting to work with the present domain name registrar, [redacted], and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.e. GoDaddy and [redacted]) and registrants (i.e. our customer) must abide. We have not yet received a response from [redacted], however we are awaiting the outcome of their investigation as they are the controlling entity in this matter.  As GoDaddy has no direct influence over [redacted], if they choose not to return the domain name to GoDaddy, our customer will need to work with [redacted] directly to resolve this dispute. We understand this is a frustrating situation for our customer; GoDaddy remains our customer’s advocate in this matter and will notify our customer directly of any progress.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260

It is clear that Go Daddy's policies are as cut and paste as there design program.
They misrepresent their products, and I'm sure make a lot of money in this manner of doing buisiness.
I'm also sure they didn't even look into this matter.
Sleep Tight.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I find it completely unfair that the business can mislead customers and back out of promised customer service, but I do not have the time nor energy to deal with the business at this time. May future customers be warned of the business' very misleading terms and conditions along with unhelpful customer service.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. We attempted to call our customer to assist with finding the customer account but were unable to reach them. As previously mentioned, should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached 24/7 at 480-505-8855. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy

Thank you for the opportunity to address the complainant’s concerns. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.The complainant is claiming that GoDaddy has “front run” a domain name that they have...

attempted to register. The complainant’s belief is that they were denied registering a domain so that GoDaddy is instead registering the domain in an attempt to profit from it.  Domain front running is a practice which GoDaddy does not and will not engage in.  Domains are sold on a first-come, first-served basis.The domain in question was registered by another GoDaddy customer who has chosen to utilize private registration.  GoDaddy is not the registrant of this domain, and will not be able to provide the domain to the complainant.  If they wish to attempt to acquire the domain, they may want to attempt to contact the registrant directly utilizing information found in a public WHOIS lookup.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

GoDaddy has not provided "multiple" gestures of GoodWill. I expect to be compensated for this issue and will be taking this matter to a lawyer should GoDaddy fail to compensate. Even something as little as $10 compensation would be sufficient.