GoDaddy.com

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 17, 2016 our customer purchased several products for 1 year each via an agent. One of the products purchased, Business Premium email, came with a free DocuSign account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite the cost of the DocuSign account being $216, our customer was issued a courtesy refund of $227 to cover the expense of the new account purchase through DocuSign. Our customer also has the use of the products purchased with GoDaddy for one year. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services...

our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Workspace Service Agreement

The latest version of these agreements and other legal agreements may be found at:

GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers.

Per their account preferences, GoDaddy was instructed by the customer to not renew their email service automatically and in turn, it was canceled. As a courtesy, GoDaddy provided a 20 day grace period and sent multiple renewal notifications prior to the cancellation occurring. Account management, including product renewals, is a customer responsibility.

Resolution:

GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.

As a onetime exception GoDaddy will provide the customer their email service (same or similar plan for a one year term) at the original cost paid. Costs have increased due to many factors including improvements to GoDaddy's email infrastructure. Our customer may contact our office directly to assist with this.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] 

[redacted] Phone

[redacted] Fax

Dear Sir or Madam,
This is my response to your response to my complaint to Revdex.com about my GoDaddy account being automatically renewed at full price for two years.  My major complaints were not that your system renewed my account, but how the account was renewed and that your refund policy was not stated in your system generated renewal email.  Let me repeat my points:
1) Not anywhere in the renewal notice that I have only 30 days to cancel or change the plan
2) Not anywhere in the renewal notice that the auto-renewal will renew my account for two years of service.  By contrast, by logging onto my account, if I choose to renew my service, I have the option to choose 1 month, 1 year or 2 two years.
BTW, your referred me to your company refund policy page: https://www.godaddy.com/help/refund-policy-19963, unfortunately, the page does not exist as shown in the attachment.
I am disappointed that as a public company, GoDaddy completely forgoes customer's interest, for example, by maximizing the auto renewal to 2 years with full and inflated monthly charges.

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  Account management is a customer responsibility.  Customers may, at any time, log into their account and modify account renewal preferences.  Most products set to automatic renewal will renew for a length equal to the original purchase term.  Furthermore, GoDaddy sent renewal notices to our customer prior to the expiration date, including on March 19, 2016, notices that our customer admittedly disregarded.  These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy’s Refund Policy can be found at the following link:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On April 25, 2011, our customer purchased the domain in question for a 5-year term via online transaction.On April 26, 2016, GoDaddy was instructed per our customer's account preferences to automatically renew the domain in question for an additional 5-year term and did so in a good faith effort to honor its agreements with our customer.  GoDaddy sent renewal notices prior to the expiration date, including on:• March 26, 2016• April 20, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 26, 2016, our customer contacted GoDaddy and was unable to provide requested account validation information.  GoDaddy takes our customer's privacy very seriously, and does not randomly provide access to accounts without the proper security validation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed that the domain renewal is no longer refund-eligible.  Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.  The following links should be helpful to our customer.Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Go Daddy representative was not knowledgable of their products. I called to renew my email unlimited business plan for some $90. The rep. instead bought me a new plan. That allowed my existing plan to expire and delete all my email account. I lost a bunch of important business messages and on top of everything when I called to complain, the rep advised me that their plan had gone up in price and I need to cough up an additional $87.00

Very poor business strategy to bully customers that trusted Go Daddy with hosting their business website and emails. Shame on you.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not the GoDaddy account holder; however, they do appear...

to have a relationship with our customer.  On April 16, 2015 our customer purchased GoDaddy’s Web Store Design Service, enlisting our professional web design staff to create a custom online store (for a one-time fee), which included one month of hosting (renewable in monthly or annual increments).  This is for the period ending May 16, 2015.  Details regarding the service purchased is found at:https://www.godaddy.com/design/web-store-design.aspxPrior to completing the transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Website and Web Store Design AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFollowing the purchase of this service, both our customer and the complainant had independently and at different times contacted GoDaddy’s Design Teams to provide input and feedback regarding the website to be built, causing confusion and discrepancies with the build in progress.   GoDaddy has attempted to work with both our customer and the complainant to the best of our ability and satisfy their design needs.   We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service, completing the website on May 22, 2015.  In an effort to amicably resolve both our customer’s and the complainant’s concerns, our professional web design team has provided 5 hours of site revision time (at a rate of $80.00 per hour), at no cost to our customer.  In addition, GoDaddy had also previously provided our customer a one-month service renewal at no cost while their requested revisions were being addressed, extending the term to July 16, 2015.  There are no applicable refunds with regards to the Web Store Design service.  However, as an additional gesture of goodwill we have provided our customer with another three-month renewal at no cost, extending the product expiration date to October 16, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with [redacted]:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Workspace Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart AgreementThe latest version of these agreements can be found at: [redacted]On May 13, 2015, with the help of one of our chat agents, our customer purchased a Website Builder Business Plus plan that included a free [redacted] Email plan, a free Standard SSL certificate, and a free domain name registration.  They also purchased a Premium Online Store which also included a free domain name.We have reviewed the interactions our customer had with our agents and all of the pre-purchase conversations were related to domain availability and sale pricing.  There were no discussions about the number of email accounts the customer needed.Regarding the email accounts our customer received free with their purchases, the first was a [redacted] Starter Email plan.  This plan provides one inbox, but allows the use of multiple alias accounts.  An alias email address is simply another [redacted] email account in disguise. All of the mail that's sent to an alias email address is received in the original [redacted] email's inbox. Aliases are beneficial for people who have a website and want to have an email address for people to contact them ([redacted]), but still want the mail to go to their inbox.For example, if you have your email address set up as [redacted], and then you create the alias [redacted], all the emails from [redacted] would go to your inbox at [redacted]In addition to the [redacted] email plan, our customer’s Website Builder plan also included free Workspace Email plans.  However, [redacted] and Workspace Email utilize different mail providers and therefore different MX (Mail Exchanger) records.  An MX record is a DNS entry that directs email to the appropriate server for delivery.  You cannot set up a domain name to use more than one mail provider at a time and, in this case, the MX record will determine if the email is delivered to the [redacted] email provider or the Workspace Email provider.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.The customer may choose to use the single [redacted] Starter Email plan which came free with their Website Builder or the multiple Workspace Email accounts that also came free with their Website Builder, but not both.  Based on the customer’s active email accounts, they may wish to use the [redacted] account along with its aliasing to add the extra email addresses for one of their domain names; and, use the free Workspace Email account for their other domain name, or vice versus.  Our 24-hour Customer Care team can work with our customer to identify the best option for their needs and help make any necessary changes.EDUCATION:Managing Email Aliases in Office 365[redacted] Plans[redacted]Add an MX Record[redacted]Workspace Email Help[redacted]For additional help:Our friendly and knowledgeable Customer Care team is standing by to help our customers and can be reached at +[redacted] or by visiting [redacted].com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Several attempts to get my site up and running took well over a week and well over 25 hours of my billable time. To which they required me to by the wordpress managed hosted service - being told several times by several layers of their support organization that it would fix all my woes... after 1 week they finally got the site up and running only to be told that the site they demanded be migrated to the new service they made me buy could not be migrated over and I would have to do the migration myself -- several promises for help later I finally abandoned hope of migration. The unbillable hours I expended cost me well over 5 yrs of what the godaddy service cost. My client was retiring so I finally left all alone until she retired. My complete and utter dissatisfaction is well documented in Godaddys service records and attempts to put contract policies in the way of pure unmitigated lack of service is a discredit to the aggravation and costs I had to incur. I am simply asking for a refund of unused services per their policy based on lack of service in the form of credit card refund not store credit. 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Domain Name Registration Agreement•         Domain Name Proxy AgreementThe latest version of these agreements may be viewed at[redacted]://[redacted].The complainant purchased a domain name for a two year term and opted to add our Protected Registration service at this time. The domain and associated Protected Registration products renewed automatically per the complainant's account settings, and we did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant and provided the correct steps to cancel the Protected Registration on their domain.  The complainant understands it is their responsibility to complete the process to cancel the Protected Registration and domain.  As a gesture of goodwill, we have provided a full refund to the complainant of $92.28, and we consider this matter to be closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards, [redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]...

On April 24, 2016 a domain within our customer’s account expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment.  GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.GoDaddy sent renewal notices prior to the expiration:• January 25, 2016• February 24, 2016• March 25, 2016• April 9, 2016• April 19, 2016GoDaddy also sent notices after the expiration:• April 25, 2016• April 29, 2016• May 6, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.As the domain was not renewed in a timely manner, it has entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since 2012, GoDaddy has provided our customer $140.00 in the form of redemption fee reductions due to failure to renew domains in a timely manner.  GoDaddy will not continue to absorb costs due to account mismanagement. Our customer may find the following articles helpful:Recovering Expired Domain Names-[redacted]What happens after domain names expire? -[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services the complainant acknowledged and accepted the following...

agreements:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Auctions Membership AgreementCopies of the latest version of these agreements may be found at:[redacted]On July 3, 2012 the complainant purchased a GoDaddy Auction membership and Domain Name through our Expired Domain service. Per the complainants account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility. The Domain Name was renewed on May 27, 2013 and 2014 while the GoDaddy Auction membership renewed on June 23, 2013 and 2014. GoDaddy sent renewal notices prior to the expiration date on:February 25, 2013    February 25, 2014March 25, 2013    March 25, 2014March 27, 2013    March 27, 2014April 24, 2013    April 24, 2014April 26, 2013    April 26, 2014May 11, 2013    May 11, 2014May 21, 2013    May 21, 2014May 24, 2013    May 24, 2014June 8, 2013    June 8, 2014RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The complaint first contacted our Customer Care Center on November 8, 2014 regarding these products and to request a refund. During this call the complainant updated their account preferences and cancelled the automatic renewal for these products.As a onetime exception to our refund policy we will provide the complainant with a refund for the most recent renewal of their GoDaddy Auction membership. Please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Services[redacted]Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Greetings. In response to the supposed resolution submitted by godaddy.com, I would like to say that I am not in acceptance of it. I was never informed that I would have to pay $70.00 on top of the cost for the domain. I was led to believe that I would be paying about $13.00 per year for my website. For example, below is an advertisement straight off of the godaddy websit. The hosting is not free and that is what was NOT disclosed to me last year when I joined. False advertising and intentionally misleading the public is wrong. Now I have paid the yearly fee for my domain, as I thought I would have to, but NOW I have to keep paying for the website builder because it includes the "hosting"...and I was never informed I would have to do that to keep my website accessible by others. I have already paid the domain fee as I was told I would have to do every year. I no longer need the website builder as my site is made. I was led to believe all I would need to pay for every year is the domain for my site to remain functional. The original agreement made with me by godaddy.com has not been honored. I am being charged fees that were never disclosed. 
Regards,[redacted]

I regretfully write this review...however I feel it is important for other potential unwary customers to be warned. I purchased my domain, email and GO Daddys Webiste Builder. I was pleased with the service I received with the domain and email service. The Website Builder has been a nightmare and is falsely advertised. After you purchase the Website Builder service you are provided a log-in to begin designing your site. You choose a theme and you are on your way. When you enter the website editor there is a dialog box on the right that provides the current status of the Website Designer software. Every time I have logged in the status "No Known Issues" is displayed. I have had nothing but issues....text editor not working properly, photos not uploading properly, the photo galley has never displayed the photos that are uploaded which has been a pain. Even if a photos has already been uploaded, the gallery does not display it, so I have to reinsert the photo which leads to multiple copies of the same photo. Page limits not disclosed, was told that one of the pages was to long even though the page length was preset with the theme they provided. Color numbers not displayed for background fill shapes even though the fill shapes were part of the theme. Had to change all the fills so I could easily create new fill shapes with the same color scheme....stupid. Program constantly bugs out, items moved even when position is locked. Finally after 2-1/2 weeks of headaches I finished and published the site. Well after 1 week the site still does not display properly, numerous photos and content is not displaying. I have placed over 15 calls to customer service and tech support to no avail. Every time I have called with an issue I have been told that there is a "Known Issue" which they are working to correct. Remember their site always displays the status "No Known Issues"...why then when you call are you told their is a "Known Issue" they are working on! Go Daady has reviewed all my content and has said that their is no problem with my design or the photos I have uploaded, they all fall well within the criteria they have set for the program. My photo usage is at 1% capacity of my allocated 50 Gigs...many of the photos that are not displaying are only 200 DPI or less. They have admitted the problem is solely on their end with the servers and Website Designer. I am very disappointed with the product I was provided and sold on. In hindsight I would never use this program or recommend it.

FINALLY....STILL WAITING FOR MY SITE TO DISPLAY PROPERLY!!!!!!!!!!

WHICH IS HURTING MY BUSINESS!

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx

class="">On February 4, 2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phone. At the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, 2015 by our customer via a support representative over the phone. In accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customer. Courtesy renewal confirmation emails have been sent after each monthly billing.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewing. No additional products or services were canceled from the account.
The transactions in question are beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. If our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billing. Account management is a customer responsibility. 
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted]
Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant agreed to the following agreements upon conducting...

business with GoDaddy:•                      Universal Terms of Service Agreement•                      Domain Name Registration Agreement•                      Hosting AgreementThe most recent version of these agreements can be found at the following URL: https://www.[redacted].com/[redacted].aspxThe root cause of the issue was the complaint’s hosting account canceling as they did not make timely payment for renewal of the service to GoDaddy. As the complainant did not choose to redirect their domain after the hosting cancellation, the domain resolved to GoDaddy’s servers. Contrary to the complainant’s understanding, the domain name is not available via GoDaddy’s Auction platform. RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service. After the complainant’s hosting account payment was not received (prior to its cancellation) GoDaddy provided 10 days of live site service at no cost to the complainant. Additionally, we provided 10 days of service to the complainant where we held their data on our servers prior to cancellation. As such, we have already extended a 20 service day no-cost goodwill gesture to them and will not be providing the requested $14.99 refund.GoDaddy did not cause harm to the complainant’s domain credibility. Account management, including payments and domain direction (redirection) is a customer responsibility.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I find it completely unfair that the business can mislead customers and back out of promised customer service, but I do not have the time nor energy to deal with the business at this time. May future customers be warned of the business' very misleading terms and conditions along with unhelpful customer service.

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the domain name...

transfers, our customer agreed to the following:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Transfer Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:

During the customer's telephone interaction with our support team on March 28 2014, confusion occurred regarding time extended with transfers. Our customer care managers will be apprised in an effort to address any improvement opportunities that may exist.

RESOLUTION:

GoDaddy acted in good faith and upheld its agreements with the customer. We have contacted our customer via phone to discuss and address their concerns but have been unsuccessful in connecting with them.

As a goodwill gesture we will extend the domains in question for an additional year at no cost to our customer. Going forward any transfers will follow our standard extension time frames.

We welcome our customer to reach out to our office directly so that we can address their concerns and assist them with adding the additional time to their domains.  We can be reached at [email protected] or ###-###-####.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Sincerest regards,

I do not accept the response from GoDaddy. 
I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative.  After that time I no longer had access to any GoDaddy accounts.  I cancelled the account.  The website and e-mail services were shut down. No GoDaddy products were used after that date.  
The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.
I was a GoDaddy Customer since 2008.  I was not new to this company.  When I called in 2015, I called to cancel my ENTIRE account.  That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative.  At that time I ENDED my contractual relationship with GoDaddy.com.  GoDaddy.com had no further authorization to charge me for anything.  I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts.
I affirm my request for refund of these charges.
Thank you.
 
GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant....

Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint #[redacted] which our office responded to on December 5, 2014. The last renewal transaction within that GoDaddy account was processed on December 2, 2014. There have been no payments made by the complainant within the account since that date. Furthermore, since our response to consumer complaint #[redacted] our records show no attempt made by by the complainant to cancel the services in question. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, 2014 renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institution. There are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax