GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy’s Shared, Dedicated, and Virtual Private Servers are not sold or advertised as being PCI compliant.  Our customers have the ability to administer changes to their Dedicated Servers or Virtual Private Servers to bring these products into PCI compliance.  Furthermore, SiteLock is a tool for scanning a website for potential security-related issues, such as malicious content, and not intended for PCI compliance.On September 21, 2015; our customer purchased a Virtual Private Server (VPS) with managed services via an online transaction for a one-month term.  This is for the period ending October 21, 2015.  On October 21, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for an additional one-month term and did so in a good faith effort to honor its agreements with the customer.With Self-Managed and Managed Servers, GoDaddy ensures the servers are online and accessible, however, customers are their own server administrator. Customers are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), upgrades necessary on their server, and troubleshooting any issues therein.  GoDaddy’s hosting support teams has previously provided multiple suggestions to our customer regarding PCI compliance on their VPS, including steps that would not require utilization of a 3rd party firewall.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The services our customer purchased are functioning as intended.  GoDaddy has attempted to work with our customer to the best of our ability and satisfy their needs. If PCI compliance is required, our customer may submit a PCI compliance scan containing any failures received to our server support teams for review.  As a resolution may require security updates to the server, GoDaddy can only make suggestions; our customer will ultimately be responsible for administering any changes to their VPS.Our customer has since disabled the renewal preference on the service in question.  If the VPS our customer had purchased will not satisfy their needs and they cancel the service by November 4, 2015, our office will be happy to submit a refund for the latest monthly renewal transaction.  EDUCATION:The complainant may find the following article helpful:GoDaddy Statement of Support:https://my.godaddy.com/help/godaddy-statement-of-support-9522Sitelock Features:https://my.godaddy.com/help/sitelock-features-12273Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

Please provide me with all of the details explaining why this was not a valid listing.  
 
Thanks,
 

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
As previously stated; our Protected Registration service, which the complainant had opted to add to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled.
As the complainant provided the documentation required to cancel this service, the service was removed and the domain name, successfully transferred to another registrar.
As such, we consider this matter closed.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, 2014. GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, 2014 and February 5, 2015 and were unsuccessful. No other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, 2013. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, 2015. At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institution. This chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of service. If the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this account. If the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I understand their position and the purpose of the said service, however, there were definitely some breakdowns in the process to get the protected registration removed, that I had no control over.  This required the involvement of their developers to fix whatever the problem was prior to being able to ultimately cancel the service, prior to the automatic renewal.  This left me with no option, but to wait until they could resolve the problems on their end, which unfortunately wasn't resolved until a couple weeks later, after the services had already renewed.  That being said, I appreciate their gesture of good faith to resolve this matter.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I'm paying for a service.  This service is to have a functional website. Godaddy has had so many outages since my sign up.  The service is not being withheld if I'm not receiving this service because I cannot login to my admin because of Godaddy server issues or potential and current clients cannot visit my website.  Just on the 29th I was not able to get into the admin for approximately 5 hours. Having a random outage can be expected.  After the almost 2 months of this issue, I would think a company would resolve their problems. Again, the service I'm paying for is for a reliable website, which I am not getting. My wish is for Godaddy to fix this.

Thank you for the opportunity to address the concerns presented by our customer.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at

href="https://www.godaddy.com/legal-agreements.aspx">[redacted]
GoDaddy takes our customer's privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide customer information to others without express permission.
Our customer’s contact information may have been gathered from the Whois information for their domain name(s).
Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:

Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following. Prior to the purchase and setup of products and services...

our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Workspace Service Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] On February 3, 2014 our customer contacted GoDaddy support for help regarding an undelivered email sent to them from another party. Contrary to our customer’s claim, GoDaddy did not refuse to review this matter but quickly engaged them to understand avenues of possible resolution. In order to properly understand and diagnose the root problem GoDaddy requested the original bounce back messages however, the customer stated they could not provide this to us. The bounce back message contains valuable technical data that can help service providers such as GoDaddy understand the core issue with these types of technical problems. Resolution: GoDaddy values our customer’s business. We will gladly investigate any instance of rejected email, however, obtaining a copy of the original message and bounce back is critical in determining root cause. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest Regards [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing the customer’s additional comments to our attention.

GoDaddy’s anti-spam policy is addressed in Section 11 of our Universal Terms of Service, to which our customer agreed to prior to the purchase of products and services.

The latest version of this agreement and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

 

On March 15, 2014 our customer...

purchased their domain name through the GoDaddy website. At the time they agreed to the following agreements.

 

•    Universal Terms of Service Agreement

•    GoDaddy Domain Name Registration Agreement

•    Domains By Proxy Domain Name Proxy Agreement

 

These agreements may be reviewed at [redacted]

On the date of purchase (March 15, 2014) our customer set up Domain Forwarding. GoDaddy worked vigorously to resolve any technical issues related to domain forwarding our customer was experiencing.

 

On March 19, 2014 our customer contacted out Customer Care Center and advised us that their domain was not forwarding. We have been unable to duplicate the difficulty they have described.

 

RESOLUTION:

 

Go Daddy has upheld its agreements in good faith with our customer and honored its terms of service.

If our customer remains dissatisfied with their domain name we will be happy to refund the cost of their purchase after the product is cancelled. Instructions on cancelling the product can be found in this link:[redacted]

They can reach out to this office once the domain name has been cancelled and we will process the refund. Please allow 5 to 7 days for the credit to appear on the payment method.

Thank you for the opportunity to address the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ [redacted]

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Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.We stand by our previous response regarding the domain renewal. Upon listening to the support interactions our customer agreed to the 5 year length of the renewal.Once a domain name is renewed, the money is provided to a Registry, GoDaddy is a Registrar. The Registry will not allow time to be removed from the domains and GoDaddy cannot absorb the cost of registration fees for our customers. Again, the customer agreed to a 5 year renewal of the domain names. As a goodwill gesture, the customer was provided a refund of $58.38 off the original purchase.Thank you for the opportunity to address and bring clarity to the concern.Best Regards,[redacted]
Office of the CEO - GoDaddy[redacted]

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Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:•     Universal Terms of Service Agreement•     Website Builder Service Agreement•     Quick Shopping Cart AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.[redacted]We sincerely appreciate our customer’s candid feedback regarding the products they purchased and will ensure their concerns are fully reviewed by the appropriate parties. Website Builder includes functionality that allows users to sell product online, however it does not include all the features one would find in a traditional e-commerce solution.Quick Shopping Cart is a dedicated e-commerce solution which may be used in conjunction with Website Builder or as a standalone solution. Unlike Website Builder, Quick Shopping Cart’s sole purpose is to create an online store and as such, includes all the features one would need to develop an e-commerce website.Resolution:GoDaddy has acted in good faith upholding our agreements with the customer. As a onetime exception, GoDaddy has issued a refund in the amount of $23.62. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Workspace Service Agreement•    Domain Name Registration AgreementOn April 27, 2012 the complainant purchased a deluxe email plan (Plan 1), which included anadditional Online Storage product and Online Group Calendar for a one year term.  On May 14, 2012 our customer purchased an additional deluxe email plan (Plan 2), which also included the Online Storage and Online Group Calendar products, also for a one year term.  Since that time, these products have automatically renewed annually per the complainant’s account preferences.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy was instructed to automatically renew the complainant’s products per their account preferences, and did so in a Good Faith effort to honor its agreements with the complainant.  Account management is a customer responsibility.As the complainant has since canceled both Plan 1 and Plan 2 and their associated additional products, we have refunded both transactions to their original payment method.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Hosting Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

We sincerely appreciate our customer's candid feedback and apologize if any of the improvements that we've made to both our hosting interfaces and customer service channels have seemed an inconvenience for them.

GoDaddy constantly strives to improve the tools and services that we provide to our customers. We also welcome the opportunity to help resolve any outstanding issues our customer may be experiencing.

Resolution:

GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them. As stated above, we will gladly review any specific concerns our customer will share with us.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[GoDaddy.com and it's office has failed to provide answers to all questions asked in my dispute submitted to and by the Revdex.com. I have stated detail issues in regards to my domain name hosting and it's web-space used and I expect and deserve detailed answers. I have sent screen shots as suggested by the GoDaddy support staff show the issues of my concerns and no one has made any comments in regards to correction being made by GoDaddy. 

My Domain Information Key is not confirming with [redacted], my canonical url is not resolving to the same domain name URL, there are underscores in my page links which makes for poor website performance, unknown and possible data damaging script is being allowed to run on my site without my consent, the domain name entry for my site url is not being validated on the server as the correct url for my domain, due to possible 302 redirects of url site links. My goal and belief ws that I was purchasing the full use of my domain name and all the features of my QSC hosting account. I did not read anything or made aware of I would only have limited use of my account and it's features & assets. I also do not think it would be right to let GoDaddy.com or any other company to force me to request a refund and in the process allow them to destroy my money, my time, my investment and online goals of business economic opportunity.]

Godaddy.com has over and over told me that they refuse to answer any of my support questions to help correct the various errors. If there was not any errors, I would not be making any complaints to begin with. So please do not allow them to continue this pattern of customer abuse. I made these purchases with the hopes of establishing my online presence and multiplying my return on my investment, and therefore conclude I have been setup not to succeed with the products and services and or the sub-standard services thereof that I have received from GoDaddy.com at this time.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Hosting Agreement•    GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 9, 2015 at their request a member of our Management Team reached out to the complainant. The complainant would not work with them and stated their intention to escalate their concerns.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have attempted to work with the complainant to the best of our ability to satisfy their needs and appreciate their candid feedback about our service levels.   This feedback will be used to ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our review of the complainant’s interactions have also shown that they have continued to request support outside of our scope service. EDUCATION:The complainant may wish to review GoDaddy’s Statement of Support:https://support.godaddy.com/help/article/9522/godaddy-statement-of-suppo...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####

Dear Dispute Resolution Consultant Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged...

and agreed to the following agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted]The complainant purchased the Domain Name in question on June 29, 2005 for a one year term during an online transaction. They subsequently manually renewed the Domain Name in question on: • April 30, 2007 (1 year term)• June 2, 2008 (1 year term)• April 14, 2009 (1 year term)• July 1, 2010 (2 year term)• July 6, 2012 (1 year term)• April 1, 2013 (1 year term) Prior to the Domain Name in question’s scheduled June 30, 2014 expiration, GoDaddy sent multiple notices pre and post expiration to the complainant. Per the complainant’s account preferences, GoDaddy was instructed to not automatically renew the domain in question. On the date of expiration the complainant’s purchased and agreed term of registration ended. After this expiration date GoDaddy (at our own expense) provided a 42 days grace period for the complainant to renew or redeem their domain. Account management is a customer responsibility.  RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The Domain Name in question correctly followed the normal expiration life-cycle and was acquired by another party. The party who acquired the Domain Name in question has elected to list it for sale as a Premium Domain Name through the GoDaddy Website.EDUCATION:The complainant might find these articles useful.What happens after domain names expire?[redacted]What are Premium Listings?[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, the domain name in question was canceled on March 3, 2015 from within the customer account. This action was taken either by the complainant or a party authorized to access their account, and the complainant was notified via email when this cancellation took place.The complainant did not contact our 24/7 Customer Care Center to attempt recover the domain until May 2, 2015, at which time the domain was in a non-recoverable status and in the process of being returned to the domain registry. Again, by canceling the domain on March 3, 2015 whether intentional or not, the complainant voluntarily ended the domain’s registration.The domain name is currently publicly available for registration, and we would encourage the complainant to register the domain name as soon as possible.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The idiosynpathictimes.com domain name which the complainant has specified is currently available for new registration and has never been registered at GoDaddy.On April 15, 2015 the complainant purchased an Economy cPanel Hosting plan during a call to GoDaddy's 24/7 Customer Care Center for a one-year term.  As part of a promotional offer, the purchase included a free domain registration for a one-year term. The complainant took advantage of the free domain offer and registered a domain name (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.On May 12, 2015 the complainant registered another domain name (Domain "B") for a one-year term via an online transaction.On May 16, 2015 the complainant contacted GoDaddy's Customer Care team and received a full refund for the domain registration (Domain "B") purchased on May 12, 2015.  The complainant also received a full refund for the hosting plan purchase on April 15, 2015.  Additionally, the complainant had purchased a new hosting plan for an annual term and received another promotional domain name registration with purchase.On May 20, 2015 the complainant contacted Customer care Center to request a refund for the hosting plan purchased on May 16, 2015. Upon cancellation, a full refund for that service was provided.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has been provided with all applicable refunds for services they had canceled. As a one-time exception and gesture of goodwill, GoDaddy has provided the complainant with 3 months of our Economy cPanel Hosting.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future:Refund Policy [redacted]Cancelling Products [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]