GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy’s Shared, Dedicated, and Virtual Private Servers are not sold or advertised as being PCI compliant.  Our customers have the ability to administer changes to their Dedicated Servers or Virtual Private Servers to bring these products into PCI compliance.  Furthermore, SiteLock is a tool for scanning a website for potential security-related issues, such as malicious content, and not intended for PCI compliance.On September 21, 2015; our customer purchased a Virtual Private Server (VPS) with managed services via an online transaction for a one-month term.  This is for the period ending October 21, 2015.  On October 21, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for an additional one-month term and did so in a good faith effort to honor its agreements with the customer.With Self-Managed and Managed Servers, GoDaddy ensures the servers are online and accessible, however, customers are their own server administrator. Customers are responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), upgrades necessary on their server, and troubleshooting any issues therein.  GoDaddy’s hosting support teams has previously provided multiple suggestions to our customer regarding PCI compliance on their VPS, including steps that would not require utilization of a 3rd party firewall.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The services our customer purchased are functioning as intended.  GoDaddy has attempted to work with our customer to the best of our ability and satisfy their needs. If PCI compliance is required, our customer may submit a PCI compliance scan containing any failures received to our server support teams for review.  As a resolution may require security updates to the server, GoDaddy can only make suggestions; our customer will ultimately be responsible for administering any changes to their VPS.Our customer has since disabled the renewal preference on the service in question.  If the VPS our customer had purchased will not satisfy their needs and they cancel the service by November 4, 2015, our office will be happy to submit a refund for the latest monthly renewal transaction.  EDUCATION:The complainant may find the following article helpful:GoDaddy Statement of Support:https://my.godaddy.com/help/godaddy-statement-of-support-9522Sitelock Features:https://my.godaddy.com/help/sitelock-features-12273Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

This domain unlock suddenly without any sign.Please refund my other domain and I will transfer.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, the domain name in question was canceled on March 3, 2015 from within the customer account. This action was taken either by the complainant or a party authorized to access their account, and the complainant was notified via email when this cancellation took place.The complainant did not contact our 24/7 Customer Care Center to attempt recover the domain until May 2, 2015, at which time the domain was in a non-recoverable status and in the process of being returned to the domain registry. Again, by canceling the domain on March 3, 2015 whether intentional or not, the complainant voluntarily ended the domain’s registration.The domain name is currently publicly available for registration, and we would encourage the complainant to register the domain name as soon as possible.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I did not have any communication with the business at all on march 16 and did not instruct the Godaddy to do anything or renew and subscriptions. In addition with the product was first purchased the we were not able to upload the website or use the service and I should not have been charged for it in the first place.  I would like to note that the 30 days refund policy the business talks about should start after we get our credit card statements I called the business as soon as I saw it on my credit card statement specially for a product that I do not want and do not need and did not buy.  I have a customer of the business for about 4 years and I cant believe they are  doing that.

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of...

these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 26, 2015, our customer purchased multiple domain names for a 1-year term via online transaction. On May 1, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain names in question for an additional 1-year term. As the domain names are a country-code top-level domain (ccTLD), there are specific renewal policies in which you may find here: https://www.godaddy.com/help/about-nl-domains-5336 GoDaddy sent renewal notices prior to the expiration date, including on: ·         March 27, 2016
·         April 26, 2016 These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On May 4, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewals are not eligible for a refund.  Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.  The following links should be helpful to our customer. Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 6/4/15 I did respond to their request to set a range.  They ignored my communication.According to GoDaddy, I did not respond to their MinMax request until 8/31…this is absolutely untrue.  Attached is the response I provided to GoDaddy on 6/4/2015 regarding the MinMax request.  They completely ignored it and dropped the ball.  In the end, they provided no beneficial information and their effort was negligible at best.I have other e-mails that I can provide if needed, but attached are the most germane.Thanks,[redacted] 

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our...

customer purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term.  A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms.  On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. On April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder.  On April 1 and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I stated previously, please read below:

 

I have been in correspondence with Godaddy through

emails and conversations for 2 months without any remedy; my domain name,

“[redacted]” was stole by your Godaddy staffers.  I have not had access to my domain name for 2

months nor is it listed in my Godaddy account. 

I purchased my domain name until 2017 and it is still registered to me.

I purchased a mailing list (subscribers that wanted to

be informed about new products) and submitted advertising to potential

subscribers; Godaddy informed me that a subscriber stated that he/she was

spammed.  In retaliation Godaddy removed

my website and stole my domain name, “[redacted]” because I had no website

for almost 2 weeks I canceled the hosting and requested a complete refund for

the remaining balance (why should I pay for a service not rendered, that is a

contact violation) also I was informed of 2 options:

1.     Supply my mailing list or my mailing list provider information;

2.     Or stop my submissions and to pay $75 for continued service.

So I cancelled webhosting, now if I no longer have

hosting with Godaddy and agree to cancel the webhosting service agreement of my

contact with the company, why am I still being extorted/ coerced to pay $75 and

supply my mailing list or my mailing list provider INFORMATION, as instructed

by my emails and a conversation with a rep named Phyllis in the abuse

department?

Is Godaddy aware that coercion is the practice of

forcing another party to act in an involuntary manner by use of intimidation or

threats or some other form of pressure or force?  Under 42USC 408, it is a Felony to use

threat, duress, or coercion to try to force a person by fear or deceit; duress

or coercion refers to a situation whereby a person performs an act as a result

of violence, threat or other pressure against the person.

Godaddy ‘s extortion tactics have cost me 2 months of

potential customers and loss of revenue. I advertised on several websites and

online classified ads.  The felony act of

coercion is illegal.

I have chosen to transfer my 9 registered domain names

in response to the suspended domain name of,” [redacted]”, Godaddy informed

me of the following,

“If you choose to transfer the domain name to another

registrar, we first require that you pay a $50 administration fee (Assessed per

domain name, 10 domain maximum. Issues involving more than 10 domains will only

be charged for the first 10) before your domain name can be transferred. This

fee is used to cover the costs of responding to or "cleaning up" the

outstanding spam complaints GoDaddy has received regarding your domain name.”

Enlighten of the above strong arm tactics, I requested

to transfer all 9 of  my domain names and

I was informed that there would be a $50 fee, these fees were not available to

me before I registered  and transferred

my domain names.  Currently, I have not

been reimbursed my $72.61 from my cancelled webhosting service.  I am so disgusted with Godaddy, do not want

anything to do with this MAFIA organization. I am requesting the following:

1.     To be

reimbursed $72.61 from my cancelled webhosting service, no credits (I want

nothing to do with this MAFIA company);

And

2.     To have my

[redacted] domain name accessible;

And

3. To transfer all 9 of my domain names from Godaddy.

I have emails to support my above claims.

 

GoDaddy.com, LLC, is an organization of LAIRS! I NEVER RECEIVED

MY REFUND, I was granted a credit and after several conversations with Godaddy

reps, I was informed to stay and to be forced to use the in store credit…

corruptions by the Godaddy Mafia!

My domain name of “[redacted]” was stolen from me…and

I was pressured to be extorted of $75-$50, please read emailed emails.

I guess myself and others complaining about Godaddy’s racketeering

really warrants an A+ rating?

 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted]On August 20, 2015, our customer purchased two Premium domain names via GoDaddy Auctions within their account online. Premium Domains are domain name registrations listed for sale by third-parties, who also determines the list price. Our customer was awarded one of the two Premium Domain Names, which is currently active within their GoDaddy account.The second Premium domain name which our customer attempted to acquire was not listed for sale by the domain name's Registrant.  On September 1, 2015, GoDaddy notified our customer via email that the seller did not own the domain name and a full  refund for the failed transaction in the amount of $356.67 was provided to our customer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy has refunded our customer in full the amount paid for the failed purchase and taken action against the party that listed the domainname without proper ownership.  Our customer has since contacted the Registrant of the domain name in question directly and appears to have purchased the domain. GoDaddy will not provide our customer with a check in the amount of $1738.33 as the purchase was not made through GoDaddy.EDUCATION:Our customer may find the following articles helpful:What are Premium Domain Names? [redacted]

What is Domain Buy Service? [redacted]GoDaddy Auctions FAQ [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Complainant’s lifetime spend within their GoDaddy account is $63.06.  They have been provided with refunds to their original payment method totaling $63.06. At this time we consider this matter to be resolved.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

GoDaddy Universal Terms of Service Agreement

GoDaddy Hosting Agreement

The latest version of these agreements can be found at: [redacted]

On September 26, 2014 the complaint contacted our Customer Care Center to purchase a Virtual Private Server. They no longer wish to use that server and have requested a refund.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We contacted the complainant and assisted them in cancelling their product. At this time a a refund to their original payment method was processed as a goodwill offering.

The complainant expressed their satisfaction with this resolution.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kind regards,

Office of the CEO - GoDaddy

[redacted], AZ [redacted]

(480) 505-8828 Phone

(480) 275-3975 Fax

On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail.  
I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.
They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there.  When I called them they said "oh, we thought thats what you wanted"  I said, "why in Gods name would I pay you $2000.00 for 1 page"???  They deleted all items when Wholesale needs couldnt be met. Everything had to restored.  Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014.  I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"
When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016.  I thought they were kidding!!  The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%
From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO.  I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere.  I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.
Godaddy did not honor the terms and services that I paid for.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 1 2015, our customer purchased a Business Managed WordPress plan for a three-year term during a call with GoDaddy Support teams.As with all service providers, GoDaddy experiences unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers. However, in this particular case our customer is utilizing a plugin that has been causing the problems they have been experiencing. This plugin creates thousands of lines of transient (junk) data to build up in the database which causes the errors the customer has been getting when accessing their site.While third party plugins can enhance a customer's website, they can also have unexpected and negative effects as not all plugins are created by one person or entity. There is no standardized quality assurance process in place for third party plug in designers. Please understand that GoDaddy has no control over our customer's actions or the due diligence process they may use to determine suitability of any particular plugin.RESOLUTION:Go Daddy has acted in good faith to uphold its agreements with our customer; specifically, providing the customer with a properly functioning hosting plan. GoDaddy is reaching out to the creators of the Plugin in question to make them aware of the issue and work with them towards a resolution with their plugin.We have attempted to connect with our customer via phone and email but have not heard back from them at this time. We welcome the opportunity to connect with them to address and bring clarity to this issue. Our customer may follow up with us at ###-###-#### or via email at [redacted]@GoDaddy.comThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Change of Registrant AgreementThe latest version of these agreements and other legal agreements may be found at: http://www.[redacted]On October 21, 2014 our customer (or another individual with access to their account) modified the Registrant contact information associated with a domain name.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.RESOLUTION:GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock.  Our customer may transfer the domain to another registrar, provided the domain remains in accordance with the agreements they had acknowledged.Education:GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO - GoDaddy

I have been a customer of GoDaddy for over 10 years. There have been bumps along the way, but nothing that wasn’t resolved until now. My company buys their “unlimited” email hosting service, among other items. For the second time in recent past, the majority of my Sent messages have disappeared my from email. The first time it happened they were able to restore them. This time they were not. Their explanation for the disappearance is that I must have done something (my auto-purge must be on, it is not; I deleted them, I did not). Their solution is to go back, at the most 14 days ago, and restore my system which would delete anything I’ve done in the past 14 days. This is not a viable solution for me. I would like an answer to why they were deleted in the first place and why there is no back up for them. I am furious about this and we are evaluating moving all of our business elsewhere.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any...

agreements with GoDaddy.  Our office has connected with the complainant via phone to retrieve details necessary for our email administrators to properly review their concerns.  It was determined the messages the complainant’s colleague was attempted to send were being blocked as a direct result of the complainant’s domain name and its reputation with [redacted].   [redacted] is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.The block on the domain name being used by the complainant has been removed.  As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Please ask GoDaddy the amount of the refund, how it will be refunded and when.  Providing these details is very important to closing this complaint.  Thanks for your help.

Regards,

Dear Dispute Resolution Consultant

Thank you for bringing the customer's additional comments to our attention.

GoDaddy has issued a refund in the amount of $299.40 to the original payment method. Our customer should allow their financial institution 5-7 days to post these funds to their account.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com 

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Quick Shopping Cart AgreementThe latest version of these agreements can be found at:[redacted]://[redacted]Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services.  Customers that wish to accept credit cards as payment must also utilize a Merchant Provider. GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however the complainant was under no obligation to utilize this offer. If the complainant has paid funds to the merchant provider in the amount of $371.29, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not in receipt of these funds.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our services have worked as advertised and expected. The customer opted to utilize First Data Merchant Services and GoDaddy had no control over this decision. This is a third party complaint.Education:The customer can contact First Data utilizing the information on their website:[redacted]://[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO - GoDaddy