GoDaddy.com

The business' response was fairly generic and irrelevant.
As an Australian charity, when we set up the domain name in 2014, the currency chosen, used and billed was Australian Dollars, and signed as "$".
When we came to renew in 2016, we were fully entitled to expect that the "$" sign meant Australian Dollars.  Instead, without our knowledge or consent, the billing currency was changed to US Dollars.  We were misled and deceived by Go Daddy, because it failed to disclose to us in writing when offering the renewal or on the telephone, when we called a Sydney, Australia telephone number to renew, that "$" or "Dollars" meant something other than Australian Dollars.
The fact that we have moved the registrar of the domain names to someone else is also irrelevant to the dispute and our claim, and simply reflected our deep distrust of an organisation which could so easily deceive its customers and then refuse to fix the problem

This domain unlock suddenly without any sign.Please refund my other domain and I will transfer.

Thank you for the opportunity to address our customer's concerns.

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Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
 
On July 20, 2016, our customer purchased GoDaddy’s Domain Buy Service for the domain in question during an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration.  On that same date our customer submitted a minimum/maximum offer for the domain.
GoDaddy’s Domain Buy team reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to reach out to the owner of domain in question but has not received a reply.
 
RESOLUTION:
 
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.
 
Thank you again for the opportunity to address the concerns presented by our customer.
 
Kind regards,
 
Ken C[redacted]
Office of the CEO- GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. Based on the customer’s original complaint it appears the customer’s contact information was gathered from their WHOIS listing for the domain name. The Internet Corporation of Assigned Names and Numbers ([redacted]) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, [redacted]. This service masks the registration information required by [redacted] and replaces it with [redacted]’s information.
While GoDaddy does offer private registration services, it does so as an add-on service and at a cost. While other providers may provide this for free, [redacted] is a business with staff and overhead. As such their services cannot be provided at no cost.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I signed up with GoDaddy LLC. In April of 2015 as a school project to get a domain name to build myself a portfolio site for my multimedia career. I started getting renewal reminders in mid March, I didn't think much of them. Fast forward to the date of my domain expiration, I wake up to find two, charges from GoDaddy; One for 128.88, and one for 25.16. The lesser one is for an auto-renewal for my domain, I'm not too worried about that. But seeing almost $150 vanish from my account is a little irksome. They rope you in for little to nothing, then bait and switch a year later. Totally shady...

I have been a customer of GoDaddy for over 10 years. There have been bumps along the way, but nothing that wasn’t resolved until now. My company buys their “unlimited” email hosting service, among other items. For the second time in recent past, the majority of my Sent messages have disappeared my from email. The first time it happened they were able to restore them. This time they were not. Their explanation for the disappearance is that I must have done something (my auto-purge must be on, it is not; I deleted them, I did not). Their solution is to go back, at the most 14 days ago, and restore my system which would delete anything I’ve done in the past 14 days. This is not a viable solution for me. I would like an answer to why they were deleted in the first place and why there is no back up for them. I am furious about this and we are evaluating moving all of our business elsewhere.

This is the most unreliable and unstable hosting service, no recommended for business. I have been having a lot of issues with my page because this company has a lack of technical knowledge. I have a eCommerce that send 4 email (ticket, reservation and info)and another to an email provided by the costumer (costumer receipt). suddenly not one can receive emails, I call and them they fix their internal emails but they never could fix the issue with costumer ticket.

GoDaddy.com Turns on your auto-renew at the highest rate they can in order to try and get you to buy something you don't want and never asked for.

They flood your email with so much crap that no matter how many times you turn it off it goes back to your spam folder.

They steal, if they can, plain and simple.

Customer service is rude.

This company is a scam, its impossible to cancel your account and they charged my card without authorization. I jumped through their hoops and sent a picture of my license and filled out their stupid form as requested and they still have not taken action.

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

When our customer agreed to our terms they agreed that account management is a customer responsibility. Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domains and did so in a good faith effort to honor its agreements with the customer.

Customers may also log into their account prior to the scheduled auto renewal and manually renew their services with a valid promotional code, as our customer has done on previous orders.

Finally, GoDaddy obtains domains on behalf of our customers from a registry. Should the registry increase the price they charge GoDaddy, the increased cost is passed on to our customers.

Resolution:

GoDaddy has upheld its agreements in good faith with our customer. As a onetime exception, GoDaddy will add a $25 In Store Credit to our customer’s account which may be used on future purchases. Our customer may reply to this with their cr if they wish to accept this offer.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] N. Hayden Rd. Suite[redacted]

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Quick Shopping Cart Agreement

The latest version of these agreements and other legal agreements may be found at:

[redacted] GoDaddy appreciates our customer's candid feedback and would like to extend our sincerest condolences for their loss.

Per their account preferences, GoDaddy was instructed by the customer to not renew their service automatically. As indicated by our customer in their complaint, payment was not made on time and in turn, their service was suspended. Account management, including product renewals, is a customer responsibility. GoDaddy also provided 10 days of service to the customer at no cost prior to the account being suspended in addition to sending notices to the customer regarding their account.

Resolution:

GoDaddy sincerely values our customer's business and has acted in good faith in upholding the agreements with them.

Our office successfully contacted the customer on June 19, 2014 and, as a onetime gesture of goodwill, extended their service for 3 months at no cost. As such, GoDaddy considers this matter to be resolved.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

[redacted]Office of the CEO - GoDaddy

[redacted] 
[redacted] ###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Inc. is not settled despite the affirmations to this effect offered by GoDaddy. I forwarded a message to your office 7/23/14 and hope you have had a chance to review it. I will forward this file to you again. In my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name [redacted] into the search bar for any browser or any computer - an appear  anywhere in the world that free internet access is available. I do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned.   Regards,[redacted]

Dear Dispute Resolution Consultant

Thank you for bringing the customer's additional comments to our attention.

GoDaddy has issued a refund in the amount of $299.40 to the original payment method. Our customer should allow their financial institution 5-7 days to post these funds to their account.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com 

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Please ask GoDaddy the amount of the refund, how it will be refunded and when.  Providing these details is very important to closing this complaint.  Thanks for your help.

Regards,

Dear Dispute Resolution Consultant.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

GoDaddy Universal Terms of Service Agreement

GoDaddy Hosting Agreement

The latest version of these agreements can be found at: [redacted]

On September 26, 2014 the complaint contacted our Customer Care Center to purchase a Virtual Private Server. They no longer wish to use that server and have requested a refund.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We contacted the complainant and assisted them in cancelling their product. At this time a a refund to their original payment method was processed as a goodwill offering.

The complainant expressed their satisfaction with this resolution.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kind regards,

Office of the CEO - GoDaddy

[redacted], AZ [redacted]

(480) 505-8828 Phone

(480) 275-3975 Fax

Thank you Mr. [redacted] for your response.  In particular, thank you for pointing me to your terms of service.  I was frankly surprised by your policy of not allowing customers to cancel auto renewal when contacting customer support and providing all the requested information including a photocopy of ID -- all of which I provided immediately.  Despite providing all of the documentation to cancel my account, the GoDaddy customer service representatives refused to immediately cancel my auto renewal.  They insisted that it was not in their power to do so and that the GoDaddy domain protection service would have to conduct an independent evaluation of my request to cancel the service.  They indicated that could take an indefinite amount of time but usually a few business days of time and that until GoDaddy determined that the domain was ok to cancel, that the auto-renewal would remain in effect.  I was able to cancel only by insistent and refusing to hang up the phone until the matter was resolved.  The customer service representative, whom I actually think did a fine job with a horrible policy, repeatedly claimed that it was I who was being unprofessional by not hanging up the phone on him once he explained the policy completely to me.  Since I would not hang up he eventually found a way to contact the "protected domain" personnel and canceled the account and auto-renewal policy.  There are several things wrong with this policy. 1) It is not in your terms of service under the section entitled "(A) GENERAL TERMS, INCLUDING AUTOMATIC RENEWAL TERMS".  As a consumer, I expect this section of your service terms to be complete.  It is in fact, called "universal terms" so I assume it covers every case.  Nowhere in this section does it say that GoDaddy reserves the right to continue auto renewing a policy and automatically charging a credit card after the customer has requested that the service be discontinued.  In fact, it implies the opposite -- that you can if you cancel the service you will be credited for the time remaining on your contract.2) Customers should be able to change their form of payment anytime they wish.  The policy as explained to me by the support group was that once I had set up auto renew on my credit card there is no way to change it to anything else.  I even suggested to them that if they wanted to bill me later if it turned out that the domain protection group reject my request to cancel, they could bill me.  Again, this was not an option and should be.3) GoDaddy business practice of aggressively encouraging customers to sign up for auto-renewal and then putting every obstacle in place when customers want to cancel is wrong.  Consumers (note to BB) should be able to simply and quickly cancel services at any time.  Few if any will go to my lengths to fight this policy.I look forward to hearing how you plan modify the GoDaddy policy on cancelling accounts. Thanks for your time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to shed further light on our customer’s concerns. Account management is a customer responsibility and our customers can turn automatic renewal on or off at any time.  Furthermore, GoDaddy sent multiple notices to the customer stating that we were going to renew their services per their account settings:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014Additionally, GoDaddy has free 24/7 phone support available to assist our customers should they need it.Regarding the letter attached to this complaint, even if GoDaddy had received the letter (of which we have no record), for security purposes we would not have been able to take any action as the information provided does not contain an acceptable means of account validation.  As such, this is not a pathway for account management.  As best practice, we also encourage the customer to carefully consider how much personally identifiable information they are including in any correspondence.  As stated in our original response, GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  As a one-time exception, we are willing to refund the Private Registration Services ($29.97 value) - after the privacy has been canceled - with the clear understanding that all transactions that the customer has with GoDaddy (both past and future) will be handled strictly according to our Refund Policy without exception. For assistance in canceling Domains By Proxy’s Private Registration Service, please review their FAQs at https://www.domainsbyproxy.com/faq.aspx or contact their support staff via the methods provided at https://www.domainsbyproxy.com/Support.aspx.Once the Private Registration has been canceled, our customer may notify us through this complaint and we will gladly issue the refund for that service.  However, the domain name renewal is no longer refundable.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Complainant’s lifetime spend within their GoDaddy account is $63.06.  They have been provided with refunds to their original payment method totaling $63.06. At this time we consider this matter to be resolved.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax