GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Hosting Agreement•    GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 9, 2015 at their request a member of our Management Team reached out to the complainant. The complainant would not work with them and stated their intention to escalate their concerns.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have attempted to work with the complainant to the best of our ability to satisfy their needs and appreciate their candid feedback about our service levels.   This feedback will be used to ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our review of the complainant’s interactions have also shown that they have continued to request support outside of our scope service. EDUCATION:The complainant may wish to review GoDaddy’s Statement of Support:https://support.godaddy.com/help/article/9522/godaddy-statement-of-suppo...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####

I set up monthly subscription account with GoDaddy for my Elementary School's PTA/PTO Organization. We were going to switch from a PTA to a PTO, and wanted to make sure we'd have a domain. This was last year, May 2015. It became apparent that for many reasons, we weren't able to make the change...and stuck with the PTA. Cut to today...I was reviewing some PayPal Account charges and discovered that at the end of May, I was charged a whopping $400+ for a domain, a webstore (that I never signed up for), and email. All of these charges were for items that were never used...not once. When I called today (June 28th, 2016) to try to discuss this situation...I was told it was over 30 days and there was nothing I could do. Sickened by such pathetic customer service I hung up and waited until my husband came home. After speaking to him, I really felt like surely someone would be willing to work with me....Okay...so I am outside the 30 day full refund policy (which I still think is pretty shifty), but surely the can charge me for the last 6 weeks of service, and refund the remainder. You know they will be selling the domain name right away. I also never agreed to the webstore or email addresses...but silence apparently means you give your consent to get taken. I called back a second time and spoke with another Customer Service Rep. He was very calm and pleasant...but also no help. I asked if a manager could help me. He said no. I asked if I could have write someone or bring to anyone else's attention -- was not trying to be unreasonable, was not yelling (though it would have vented some frustration), simply wanted to speak to someone that would apply common sense and work with a customer. No dice. I was told over and over that 30 days had come and gone and that's it. No opportunity for any refund, assistance, no possibility for a pro-rated solution. I just donated over $400 to GoDaddy's bottom line with no chance of discussion.

How is this legal? I’m essentially being charged for a full year…though I would have chosen to do it in monthly installments…no webstore (we didn’t need nor agree to that)…and emails are needed. All things I was charged for without consent. Go Daddy knows that I never used it….so isn’t it reasonable that I pay at most for 2 months service…and get refunded the rest of the year’s premium??

At minimum...shouldn't there be a process for customers to write in to someone other than a customer service operator to discuss possibilities for coming to a compromise? I just find it really pathetic that a major company can actually charge you for something you didn't agree to or use and you have no recourse.

Surely, other non-profits and schools need to be warned about this as Go Daddy sets themself up to be business that provides a inexpensive, hassle free way to get domains...and then upcharge you for products without permission and then refuses to do what is right. Stand by your product fellows, and work with customers, don't stick it to them every opportunity you can!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[GoDaddy.com and it's office has failed to provide answers to all questions asked in my dispute submitted to and by the Revdex.com. I have stated detail issues in regards to my domain name hosting and it's web-space used and I expect and deserve detailed answers. I have sent screen shots as suggested by the GoDaddy support staff show the issues of my concerns and no one has made any comments in regards to correction being made by GoDaddy. 

My Domain Information Key is not confirming with [redacted], my canonical url is not resolving to the same domain name URL, there are underscores in my page links which makes for poor website performance, unknown and possible data damaging script is being allowed to run on my site without my consent, the domain name entry for my site url is not being validated on the server as the correct url for my domain, due to possible 302 redirects of url site links. My goal and belief ws that I was purchasing the full use of my domain name and all the features of my QSC hosting account. I did not read anything or made aware of I would only have limited use of my account and it's features & assets. I also do not think it would be right to let GoDaddy.com or any other company to force me to request a refund and in the process allow them to destroy my money, my time, my investment and online goals of business economic opportunity.]

Godaddy.com has over and over told me that they refuse to answer any of my support questions to help correct the various errors. If there was not any errors, I would not be making any complaints to begin with. So please do not allow them to continue this pattern of customer abuse. I made these purchases with the hopes of establishing my online presence and multiplying my return on my investment, and therefore conclude I have been setup not to succeed with the products and services and or the sub-standard services thereof that I have received from GoDaddy.com at this time.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.During April and May of 2015, the complainant submitted multiple claims to...

GoDaddy, indicating they could no longer access a GoDaddy account and several domains were stolen from them.GoDaddy takes its commitment to consumer protection very seriously. For claims such as the one made by the complainant, we require supporting identification documentation be submitted to us. Based on the information provided to us by the complainant, we were unable to verify an account compromise occurred, nor any unauthorized changes made to the account.Account security is a customer responsibility. Additionally, as a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Resolution:GoDaddy will not be making any changes to the status of the account or domains referenced by the complainant.They may wish to pursue one or more of the following options should they decide to pursue this matter further:• Go to http://www.icann.org/dndr/udrp/approved-providers.htm to find an ICANN approved arbitration provider.• Provide the following link to their legal counsel for information on submitting legal documents to GoDaddy: http://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAGoDaddy will abide by any decision from an ICANN-approved arbitration forum or court of competent jurisdiction.Education:The complainant might find the following articles useful.Generating a Strong Password -https://support.godaddy.com/help/article/2653What is Protected Registration? -https://support.godaddy.com/help/article/1286Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.We stand by our previous response regarding the domain renewal. Upon listening to the support interactions our customer agreed to the 5 year length of the renewal.Once a domain name is renewed, the money is provided to a Registry, GoDaddy is a Registrar. The Registry will not allow time to be removed from the domains and GoDaddy cannot absorb the cost of registration fees for our customers. Again, the customer agreed to a 5 year renewal of the domain names. As a goodwill gesture, the customer was provided a refund of $58.38 off the original purchase.Thank you for the opportunity to address and bring clarity to the concern.Best Regards,[redacted]
Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was notified to be given nine extra days I must of misread the 3 extra months I would appreciate the extension and would gladly accept thank you.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:· Universal Terms of Service· Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant purchased a Virtual Private Server on January 29, 2015. This product provides the complainant with full control over their website(s) and it is the responsibility of our customers to run, secure and maintain their own server with this product purchase.On May 9, 2015 the complainant contacted our 24/7 Customer Care support team as they were unable to access their server control panel.  The customer did have access to maintain their server through SSH but was unaware of how to do so. The complainant had an abundance of files on the server causing the drive to be full and to be over their inode limit (total number of files/directories allowed). At this time our support team advised the complainant of their responsibility to manage the server and the complainant let us know they would like help in getting this matter resolved beyond our normal support offerings for a Virtual Private Server.  As such, the complainant was offered our expert services team to help resolve the issue for an additional fee as it was beyond our scope of support. This service was to help the remove the files from the server to help the complainant regain access to the control panel and manage their server moving forward.  The complainant agreed to the service with a charge of $79.00 on May 9, 2015.  The complainant was notified via email the same day that files were removed, including from which directory, to provide access to the server with the expectation thecomplainant must review their remaining files and monitor their file structure usage moving forward.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provided the requested additional services to the complainant to help regain access to the server to be managed through the control panel. It is a customer responsibility to manage, maintain and secure their own Virtual Private Server.As a goodwill gesture to the complainant we have refunded the expert services charge as a onetime exception. Please allow 5-7 business days for the refund to be reflected to the payment method by the financial institution. EDUCATION:The complainant may find our Fully-Managed server offerings better suit their needs as it provides a more robust level of server support. Fully-Managed server information can be found here: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

I'm paying for a service.  This service is to have a functional website. Godaddy has had so many outages since my sign up.  The service is not being withheld if I'm not receiving this service because I cannot login to my admin because of Godaddy server issues or potential and current clients cannot visit my website.  Just on the 29th I was not able to get into the admin for approximately 5 hours. Having a random outage can be expected.  After the almost 2 months of this issue, I would think a company would resolve their problems. Again, the service I'm paying for is for a reliable website, which I am not getting. My wish is for Godaddy to fix this.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.GoDaddy customer support states that there was a problem with my configuration file, yet, this same code works in 4 other hosting environments, I can attach proof of this if required.GoDaddy states:"Our customer was advised to review their code as we do not offer support for custom scripting"On the 17th of December, I was speaking to a customer support representative, and they modified my scripting code which caused the application to completely crash. The support representative also stated that the problem has been resolved, when in fact it wasn't. I have proof with a time-stamp on the file which proves the file was modified by customer support within the time frame and proof that this was a scripting file. GoDaddy claims to not offer scripting support, but yet they change scripting files and do not remove their test data when complete. They tend to push their problems onto the customer and state that they do not offer support with fixing this. Again, I have proof of 4 instances where this occurred. I can attach if required.GoDaddy states:"During subsequent interactions, our customer was again advised that the issue was with their coding. It appears our customer did not follow through with the suggestions from our support staff." GoDaddy advised me there was a problem with Application Trust. I advise GoDaddy that my application does not require extra Trust and that this 'solution' was simply impossible. I believe that the technical support isn't fully aware of how [redacted] applications fully work. The advice they were offering me sounded like somebody who ha very little experience of how [redacted] applications work. I told th support staff that this solution was impossible and it seems like they didn't understand the technology or my problem. I believe GoDaddy are hosting solutions in which they do not have the knowledge to support. They pass of their problems to the customer and attempt to remove all of their responsibility in the matter. I have a full chat log of talking with the customer service team about an issue with a 503 error. I can also provide this is required. I have a written letter from a Certified Microsoft Professional stating that this information provided to me by customer support was very poor and very inaccurate. Again, I can provide this chat log and this signed letter at your request.I have also experienced slow FTP transfers with GoDaddy and a lot of timeouts when trying to upload data to my shared hosting server. I contacted support about this and received very little help in solving the matter. Some of the files within my hosting dissappered and files had been modified without my consent.I have 5 other people who will write testimonies to this effect as I live with 5 other people and they were with me during the support calls I made. O Monday the 15th of December, I was talking with Godaddy support for 7 hours. Again, I have a full chat log available of this and proof of the representative giving false, bad and incorrect information to aide my issue.

Regards,

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On...

June 24, 2016, our customer purchased multiple domains for two years via online order. Our customer also opted to add privacy services to each domain name. GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The total amount paid by our customer for the transaction in question was thirty two percent below standard pricing for the items purchased. Our system allows for the use of one promotional discount per order. If a customer attempts to apply a second promotional code to their order, our system will apply the promotion that offers the lowest price for the customer.Our customer received a discount greater than the one referenced in their complaint. As such, GoDaddy will not be providing any further price adjustment as requested.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
As previously stated; our Protected Registration service, which the complainant had opted to add to their domain registration, protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled.
As the complainant provided the documentation required to cancel this service, the service was removed and the domain name, successfully transferred to another registrar.
As such, we consider this matter closed.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Please provide me with all of the details explaining why this was not a valid listing.  
 
Thanks,
 

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

 

On March 15, 2014 our customer...

purchased their domain name through the GoDaddy website. At the time they agreed to the following agreements.

 

•    Universal Terms of Service Agreement

•    GoDaddy Domain Name Registration Agreement

•    Domains By Proxy Domain Name Proxy Agreement

 

These agreements may be reviewed at [redacted]

On the date of purchase (March 15, 2014) our customer set up Domain Forwarding. GoDaddy worked vigorously to resolve any technical issues related to domain forwarding our customer was experiencing.

 

On March 19, 2014 our customer contacted out Customer Care Center and advised us that their domain was not forwarding. We have been unable to duplicate the difficulty they have described.

 

RESOLUTION:

 

Go Daddy has upheld its agreements in good faith with our customer and honored its terms of service.

If our customer remains dissatisfied with their domain name we will be happy to refund the cost of their purchase after the product is cancelled. Instructions on cancelling the product can be found in this link:[redacted]

They can reach out to this office once the domain name has been cancelled and we will process the refund. Please allow 5 to 7 days for the credit to appear on the payment method.

Thank you for the opportunity to address the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ [redacted]

###-###-#### Phone

###-###-#### Fax

if they go back and review the call that was made, they will see the representative advised me of what I needed~ I was not able to get my computer person on the phone. In addition, the go daddy rep said he would make notes on my account in case what I purchased was not the correct product which is wasn't.
I don't need the free website builder that was advertised on my account {as free} and I don't need the service I was charged for on February 28 the panel upgrade.
its sad he never once apologized for the poor customer service I received from the supervisor Haas.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The idiosynpathictimes.com domain name which the complainant has specified is currently available for new registration and has never been registered at GoDaddy.On April 15, 2015 the complainant purchased an Economy cPanel Hosting plan during a call to GoDaddy's 24/7 Customer Care Center for a one-year term.  As part of a promotional offer, the purchase included a free domain registration for a one-year term. The complainant took advantage of the free domain offer and registered a domain name (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.On May 12, 2015 the complainant registered another domain name (Domain "B") for a one-year term via an online transaction.On May 16, 2015 the complainant contacted GoDaddy's Customer Care team and received a full refund for the domain registration (Domain "B") purchased on May 12, 2015.  The complainant also received a full refund for the hosting plan purchase on April 15, 2015.  Additionally, the complainant had purchased a new hosting plan for an annual term and received another promotional domain name registration with purchase.On May 20, 2015 the complainant contacted Customer care Center to request a refund for the hosting plan purchased on May 16, 2015. Upon cancellation, a full refund for that service was provided.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has been provided with all applicable refunds for services they had canceled. As a one-time exception and gesture of goodwill, GoDaddy has provided the complainant with 3 months of our Economy cPanel Hosting.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future:Refund Policy [redacted]Cancelling Products [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Go Daddy business strategies are unethical, whatever written on their website is not offered. The terms and conditions are not explained. Customer support people are unresponsive, viz. ramond l.

I want some senior authority to resolve my issue

id:93354679

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 11, 2011, the complainant purchased the domain in question via online transaction for a one year term.   On August 12, 2012, August 12, 2013, and August 12, 2014, respectively, GoDaddy was instructed to automatically renew the domain in question each time for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant.  On August 12, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question for a one year term and attempted to do so utilizing the payment method associated with the product; however, the payment was declined.A domain's expiration date is not arbitrarily set by GoDaddy. The complainant chose the initial date of registration, the term of registration and renewal.  At the time of purchase and renewal the complainant had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy proactively sent expiration notices, the complainant admittedly disregarded them.  GoDaddy was unable to contact the complainant via phone, as the complainant had opted into GoDaddy’s Do Not Call list.  On the day a domain name expires, in this case August 11, 2015, the complainant’s agreed and purchased term of domain registration ended. At that time, GoDaddy, at our own expense provided the customer with a 42 day grace period to renew or redeem the name; however the complainant did not take action until after the domain name was legitimately acquired by another party via backorder.Ultimately, account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy will not pay to acquire the domain in question on the complainant’s behalf, as the domain was acquired by another party via legitimate means.  The complainant has multiple options to re-acquire the domain in question, including utilizing domain backorders or attempting to purchase the domain directly from the current registrant.If the complainant believes the current registrant is using the domain name to infringe upon their rights, and is not able to amicably resolve the matter with the registrant of the domain, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below.EDUCATION:The complainant may find the following articles from GoDaddy’s website and help center useful for future reference:Uniform Domain Name Dispute Resolution Policy (UDRP):https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAINUpda...⇄ Payment Methods For Renewing Products:https://www.godaddy.com/help/updating-payment-methods-for-renewing-prod...⇄ I renew my domain name after it expires? - https://my.godaddy.com/help/can-i-renew-my-domain-name-after-it-expires-609What happens after domain names expire? - https://my.godaddy.com/help/what-happens-after-domain-names-expire-6700Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address our customer's concerns.

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Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
 
On July 20, 2016, our customer purchased GoDaddy’s Domain Buy Service for the domain in question during an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration.  On that same date our customer submitted a minimum/maximum offer for the domain.
GoDaddy’s Domain Buy team reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to reach out to the owner of domain in question but has not received a reply.
 
RESOLUTION:
 
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.
 
Thank you again for the opportunity to address the concerns presented by our customer.
 
Kind regards,
 
Ken C[redacted]
Office of the CEO- GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Workspace Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Contrary to the complainant’s understanding, their GoDaddy account has not been merged with any other account. The complainant appears to have enabled 2-Step Authentication on their customer account, used as an added layer of security.  This requires any account holder who enables it to provide a numeric code along with their normal validation information to access the account.  As the complainant was no longer receiving the necessary codes to access their customer account, our customer care team provided the complainant with the information to have the Two Step Authentication removed.  This process involves providing requested verification information.As with all service providers, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages.  One of GoDaddy’s goals is to balance our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing our end users with options. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has provided the requested verification information, Two Step Authentication has been removed from the complainant’s account, and they should be able to access it at any time.  As such, we believe the complainant’s concerns to be resolved.EDUCATION:If the complainant experiences any further issues logging into their account, GoDaddy offers account and password retrieval options via our website.  Our 24/7 customer care team is also happy to assist the complainant via phone at [redacted].If the complainant is nearly exceeding the disk space allotted for their Webmail, they can delete and purge email messages after logging into the email account, or can choose to access their GoDaddy customer account and purchase additional disk space.  Additionally, if the complainant is concerned for their account security, we recommend they follow widely accepted best practices such as resetting their password, updating their PIN, and not providing account information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Thank you for the response. I had already stated that "I understand your terms and conditions will state that renewal pricing is different" and that I was ok with it. So copying and pasting your standard template reply just to satisfy Revdex.com guidelines is pretty lame customer service. Perhaps you get so many Revdex.com complaints that you can't answer them personally.I'm happy with the price of the renewal - my primary dispute is that it's not fair or concise to display "promotional" or "new product" prices to customers who LOG IN TO THEIR ACCOUNT and then click RENEW. Seems reasonable to me.Note to Revdex.com - if you really want to provide a great service, perhaps you should consider requiring businesses to give individual responses rather than copy/paste templates.

Regards,[redacted]