GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me thanking you for your intervention and efforts. Nevertheless while I agree with most of the facts listed by the merchant I like to note that the consultant did not explain clearly the service and what it includes which end up creating this issue. I also like to thank Godaddy for their understanding and I will wait untilthey perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any...

agreements with GoDaddy.  Our office has connected with the complainant via phone to retrieve details necessary for our email administrators to properly review their concerns.  It was determined the messages the complainant’s colleague was attempted to send were being blocked as a direct result of the complainant’s domain name and its reputation with [redacted].   [redacted] is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.The block on the domain name being used by the complainant has been removed.  As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On April 9, 2012 our customer purchased domain names for a 2-year term, via online...

transaction. During this transaction, our customer added Protected Registration to the domains.Protected Registration is the highest level of domain protection that GoDaddy offers.  This premium, add-on service provides private registration and also protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled.On April 10, 2014 and 2016, per the protection service our customer purchased, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On January 10, 2016 our customer contacted our support team and was properly explained the features of Protected Registration.On October 20, 2016 our customer again contacted our support team and was mis-informed regarding the ability to disable automatic renewal for protected domains.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has been unsuccessful in connecting with our customer by phone to discuss their concerns.The Protected Registration service functioned as advertised. It is not possible to disable automatic renewal for this service. This is an intended feature. If our customer would like to cancel the Protected Registration services, they may find the following article helpful:Cancel Protected Registration -[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Jesse W[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to purchasing their GoDaddy product our customer...

acknowledged the following agreements:•         Universal Terms of Service Agreement•         GoDaddy Domain Name Registration Agreement•         Domain Name Proxy Agreement The latest version of this agreements and other legal agreements may be found at:[redacted]On December 18, 2014 the customer worked with our customer care center to renew their domain name registrations and add privacy service to the domain names.GoDaddy's Privacy Policy describes how we collect and use the personally identifiable information that our customer's provide on our Site.  It also describes the choices available to our customer's regarding our use of their personally identifiable information and how they can access and update that information. The policy can be accessed online at: [redacted]The Internet Corporation of Assigned Names and Numbers ([redacted]) requires accredited registrars like GoDaddy.com to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. The customer has also requested time be removed from their domain name registrations. The customer agreed to our terms of service when agreeing to the domain renewal and registration time added to a domain is unable to be removed. GoDaddy cannot incur these cost for the customer.GoDaddy offers a privacy service for domain names via [redacted]. The product terms and agreements related to the privacy service clearly outline the service term must be aligned with the expiration date of eligible domain names. Our customer agreed to these terms and choose to add the privacy option when renewing the domain names on December 18, 2014. RESOLUTION:Go Daddy acted in good faith, upheld its agreements with the complainant and honored its terms of service.The customer received a store credit for the price of the privacy for the amount of $149.85 upon cancellation of the service. The credit has since been processed as a full refund. As a goodwill gesture, the customer was also provided a refund of $58.38 off the original purchase.Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is simply a form letter masquerading as customer service, and it is a passive aggressive one at that.  There may be no legal obligation on GoDaddy's part, but that doesn't mean there is not an ethical or moral obligation to constantly meet and exceed customer expectations.  Worse, rather than allow ME and MY OFFICE to meet and exceed customer expectations, GoDaddy's (lack of) actions have directly and negatively impacted my reputation, and taken me "down with their ship".  

This is rather ironic after seeing so many ads where GoDaddy touts itself as friendly to small businesses.  Being forced to run my business like GoDaddy runs its business (ie. with outages) has cost me money and reputation that might never be rebuilt, and in its response GoDaddy has made it clear that, as a billion dollar business, it has no interest in the service (or lack thereof) or the harm it causes to small businesses like mine.

At my earliest possible convenience, I will be leaving GoDaddy and transferring my accounts elsewhere.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•Universal Terms of Service Agreement•Online Bookkeeping Service AgreementThese agreements may be reviewed at [redacted]On March 5, 2014 the customer setup a free one month trail of GoDaddy Online Bookkeeping. Per our customer's account preferences, GoDaddy was instructed to not renew the customer's Online Bookkeeping account and did so in a Good Faith effort to honor its agreements with the customer. Account management and data backup is a customer responsibility. GoDaddy sent multiple renewal notifications to the email address on file however no renewal was processed. As such the Online Bookkeeping account cancelled due to non-renewal on March 25, 2014.On March 8, 2014 the customer purchased a new GoDaddy Online Bookkeeping account which did not renew the one month trail account already setup. This account was cancelled by the customer as well and a full refund was provided.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time, we feel this matter is resolved as both Online Bookkeeping accounts have been cancelled and there are no applicable refunds. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I stated previously, please read below:

 

I have been in correspondence with Godaddy through

emails and conversations for 2 months without any remedy; my domain name,

“[redacted]” was stole by your Godaddy staffers.  I have not had access to my domain name for 2

months nor is it listed in my Godaddy account. 

I purchased my domain name until 2017 and it is still registered to me.

I purchased a mailing list (subscribers that wanted to

be informed about new products) and submitted advertising to potential

subscribers; Godaddy informed me that a subscriber stated that he/she was

spammed.  In retaliation Godaddy removed

my website and stole my domain name, “[redacted]” because I had no website

for almost 2 weeks I canceled the hosting and requested a complete refund for

the remaining balance (why should I pay for a service not rendered, that is a

contact violation) also I was informed of 2 options:

1.     Supply my mailing list or my mailing list provider information;

2.     Or stop my submissions and to pay $75 for continued service.

So I cancelled webhosting, now if I no longer have

hosting with Godaddy and agree to cancel the webhosting service agreement of my

contact with the company, why am I still being extorted/ coerced to pay $75 and

supply my mailing list or my mailing list provider INFORMATION, as instructed

by my emails and a conversation with a rep named Phyllis in the abuse

department?

Is Godaddy aware that coercion is the practice of

forcing another party to act in an involuntary manner by use of intimidation or

threats or some other form of pressure or force?  Under 42USC 408, it is a Felony to use

threat, duress, or coercion to try to force a person by fear or deceit; duress

or coercion refers to a situation whereby a person performs an act as a result

of violence, threat or other pressure against the person.

Godaddy ‘s extortion tactics have cost me 2 months of

potential customers and loss of revenue. I advertised on several websites and

online classified ads.  The felony act of

coercion is illegal.

I have chosen to transfer my 9 registered domain names

in response to the suspended domain name of,” [redacted]”, Godaddy informed

me of the following,

“If you choose to transfer the domain name to another

registrar, we first require that you pay a $50 administration fee (Assessed per

domain name, 10 domain maximum. Issues involving more than 10 domains will only

be charged for the first 10) before your domain name can be transferred. This

fee is used to cover the costs of responding to or "cleaning up" the

outstanding spam complaints GoDaddy has received regarding your domain name.”

Enlighten of the above strong arm tactics, I requested

to transfer all 9 of  my domain names and

I was informed that there would be a $50 fee, these fees were not available to

me before I registered  and transferred

my domain names.  Currently, I have not

been reimbursed my $72.61 from my cancelled webhosting service.  I am so disgusted with Godaddy, do not want

anything to do with this MAFIA organization. I am requesting the following:

1.     To be

reimbursed $72.61 from my cancelled webhosting service, no credits (I want

nothing to do with this MAFIA company);

And

2.     To have my

[redacted] domain name accessible;

And

3. To transfer all 9 of my domain names from Godaddy.

I have emails to support my above claims.

 

GoDaddy.com, LLC, is an organization of LAIRS! I NEVER RECEIVED

MY REFUND, I was granted a credit and after several conversations with Godaddy

reps, I was informed to stay and to be forced to use the in store credit…

corruptions by the Godaddy Mafia!

My domain name of “[redacted]” was stolen from me…and

I was pressured to be extorted of $75-$50, please read emailed emails.

I guess myself and others complaining about Godaddy’s racketeering

really warrants an A+ rating?

 

Regards,

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following.The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Workspace Service AgreementThe latest version of these and our other legal agreements may be found at:  [redacted]During the course of adding an additional email address to complainants Hosted Exchange email plan one of their addresses was deleted.  GoDaddy worked diligently with the complainant to resolve their concerns in a timely manner and their address was restored.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy support teams provided timely and proper information to the complainant regarding our products and services. We attempted to connect with the complaint by phone to discuss this matter leaving a message for them.In appreciation for their time as a GoDaddy customer we have provided the complainant with an in-store credit of $100.00.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Sincerest Regards,[redacted]Office of the CEO[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our customer canceled the Website Builder plan in question online. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have placed a new Website Builder plan into our customers account (for one month at no cost) and have initiated a restoration of the website.   Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Quick Shopping Cart AgreementThe latest version of these agreements can be found at:[redacted]://[redacted]Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services.  Customers that wish to accept credit cards as payment must also utilize a Merchant Provider. GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however the complainant was under no obligation to utilize this offer. If the complainant has paid funds to the merchant provider in the amount of $371.29, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not in receipt of these funds.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our services have worked as advertised and expected. The customer opted to utilize First Data Merchant Services and GoDaddy had no control over this decision. This is a third party complaint.Education:The customer can contact First Data utilizing the information on their website:[redacted]://[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Change of Registrant AgreementThe latest version of these agreements and other legal agreements may be found at: http://www.[redacted]On October 21, 2014 our customer (or another individual with access to their account) modified the Registrant contact information associated with a domain name.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.RESOLUTION:GoDaddy in good faith upheld its agreements with our customer. As a gesture of good faith, we have lifted the lock.  Our customer may transfer the domain to another registrar, provided the domain remains in accordance with the agreements they had acknowledged.Education:GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Hosting Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, 2013.  Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant.  Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $150.00 fee. This not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $150.00.  GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $150.00 in costs for the complainant, and educated them to avoid this situation.  GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management.  If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files.  Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $150 fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available 24 hours a day, 7 days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: ·      GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted]On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same day. When an SSL is activated it is tied to a specific domain for the life cycle of the credit. Per our  customers account preferences the SSL Certificate was renewed automatically in November of 2011, 2012 and 2013 however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domain. We request the  renewal 30 days prior to ensure the customer does not experience downtime or loss of service. Despite the billing cycles our customer did not activate the renewal credit from 2011-2014 and as a result the previously issued SSL Certificate expired.    On May  16, 2014, our customer activated the renewal credit from 2013 which caused the billing cycle to be different. Due to the customer activating the credit after the expiration date of the Certificate the renewal will take place 120 days prior to the current expiration of the issued Certificate which is May 16, 2016. However, the renewal will take place on January 16, 2016 (which is the 120 days prior). Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office left a voicemail for the customer and sent a follow up email. As a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate.  Please allow 5 to 7 days for this to reflect with their financial institution. Education:Renewing your SSL Certificate[redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxThe domain name in question expired on June 1, 2014. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and, using the payment method provided by the customer, made multiple attempts to do so in a Good Faith effort to honor its agreements with them. Unfortunately, these attempts were unsuccessful.GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. Furthermore, on multiple occasions, a member of our customer appreciation team did attempt to connect with our customer via phone to address the failed billing. Unfortunately, all of these attempts failed and messages were left.GoDaddy sent renewal notices prior to the expiration date on:• March 9, 2014• March 30, 2014• April 29, 2014• May 17, 2014• May 27, 2014GoDaddy sent notices after the expiration date on:• June 2, 2014• June 6, 2014• June 13, 2014GoDaddy attempted to connect with our customer via phone on:• June 3, 2014• June 4, 2014• June 5, 2014• June 10, 2014• June 11, 2014• June 12, 2014• June 13, 2014GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as updated payment information or the use of a new email address. Account management is a customer responsibility.Because the domain was not renewed by our customer, it followed the normal lifecycle for an expired domain and has since been registered by another party.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.GoDaddy did not sell the domain name to the current registrant. According to the public Whois directory, registration services appear to be provided by [redacted].Based on the information provided to us by the customer and our internal investigation, there is no evidence to support their hacking claim. To be clear, the current website’s content, which appears to be the sole basis of our customer’s claim, is not hosted by GoDaddy. Instead, our research shows this situation was the result of the customer not taking any action and allowing the domain name to expire. Account management and the renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy.Education:The customer might find the following articles useful.What happens after domain names expire?https://support.godaddy.com/help/article/6700Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain Names. This is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their account. Our 24/7 customer care staff is also standing by to assist in this process and can be reached at 480-505-8877. EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,

[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 1 2015, our customer purchased a Business Managed WordPress plan for a three-year term during a call with GoDaddy Support teams.As with all service providers, GoDaddy experiences unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers. However, in this particular case our customer is utilizing a plugin that has been causing the problems they have been experiencing. This plugin creates thousands of lines of transient (junk) data to build up in the database which causes the errors the customer has been getting when accessing their site.While third party plugins can enhance a customer's website, they can also have unexpected and negative effects as not all plugins are created by one person or entity. There is no standardized quality assurance process in place for third party plug in designers. Please understand that GoDaddy has no control over our customer's actions or the due diligence process they may use to determine suitability of any particular plugin.RESOLUTION:Go Daddy has acted in good faith to uphold its agreements with our customer; specifically, providing the customer with a properly functioning hosting plan. GoDaddy is reaching out to the creators of the Plugin in question to make them aware of the issue and work with them towards a resolution with their plugin.We have attempted to connect with our customer via phone and email but have not heard back from them at this time. We welcome the opportunity to connect with them to address and bring clarity to this issue. Our customer may follow up with us at ###-###-#### or via email at [redacted]@GoDaddy.comThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy Agreement•    Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On January 29, 2014 via an online transaction in the customer account, the complainant purchased a one month term of Website Builder Business Plus, and also purchased a domain name with private registration for a one year term.  Later this same day, the complainant purchased an additional 11 month term to add to the Website Builder in question during an interaction with GoDaddy’s 24/7 Customer Care Center.On January 28, 2015 and January 30, 2015, respectively, GoDaddy was instructed to automatically renew the products in question per the complainant’s account preferences.  GoDaddy did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration dates on:•    October 30, 2014•    November 30, 2014•    December 30, 2014•    January 14, 2015•    January 24, 2015On February 6, 2015, the complainant contacted GoDaddy’s Customer Care  to dispute the renewal of the products in question.  Our customer care agent offered a refund for the domain and private registration in question in accordance with our refund policy.  The complainant did not take action to cancel the domain, private registration, or Website Builder at this time.On February 28, 2015, GoDaddy attempted to automatically renew the Website Builder in question per the complainant’s account preferences, however the complainant’s financial institution declined this transaction.  Two additional attempts to automatically renew the product were attempted on March 10, 2015 and March 20, 2015.  As these attempts failed, the Website Builder was canceled after the third failed billing attempt.GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On May 4, 2015, the complainant contacted GoDaddy’s Customer Care to again dispute the renewal of the domain, private registration, and Website Builder.  Despite these products being outside of refund eligibility, our customer care supervisors provided the complainant with goodwill gesture by  refunding$27.16 for their domain name and private registration.As a final exception to GoDaddy’s refund policy, we have provided the complainant with a refund of the complainant’s Website Builder $14.00 renewal from January 28, 2015.  This refund has been sent to the complainant’s original payment method and they may need to allow 5 to 7 business days for their financial institution to process this credit.EDUCATION:Any refunds requested by the complainant in the future will be provided in accordance with GoDaddy’s refund policy, available at the link below:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 16, 2010 the complainant registered the domain name in question and added both our Private Registration and Business Registration services for a two-year term via an online transaction. This is for the period ending May 16, 2012.On April 2, 2012 the complainant manually renewed the domain name and Private Registration service for another one-year term via an online transaction.  This is for the period ending May 16, 2013.On May 15, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Business Registration services associated with the domain in question for a one-year term and did so in a good faith effort to honor its agreements with the complainant.  On April 5, 2013 the complainant manually renewed the domain name and associated Private Registration and Business Registration services for a one-year term via an online transaction. This is for the period ending May 16, 2014.On May 15, 2014 the complainant manually renewed their domain name via an online transaction and added Protected Registration services.  Our Protected Registration service; which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. On May 15, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Certified Domain services associated with the domain name in question and did so to honor its agreements.On May 17, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name with associated Protected Registration for a two-year term and did so, honoring our agreements.The complainant contacted our 24/7 Customer Care team via phone on May 17, 2015 to dispute the renewal of the domain name with the Protected Registration service they had purchased and was informed of the steps they would need to cancel the protection.  The complainant’s response to the assistance they were being provided was a physical threat towards our customer service agent. RESOLUTION:GoDaddy values the complainant’s business and has upheld its agreements in good faith and honored its terms of service.Our office has reached out to the complainant via phone to discuss their concerns and also set professional boundaries.  The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following terms and agreements...

upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Microsoft Office Terms of UseThe latest version of these agreements can be found at: [redacted]On May 2, 2014, our customer purchased a Business Essentials email plan via an online transaction for a 12-month term.  This is for the period ending May 2, 2015.On April 27, 2015, our customer manually renewed this service via an online transaction for another 1-month period.  This is for the period ending June 2, 2015.On June 2, 2015 the customer's email plan expired.  Per their account preferences, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to  honor its agreements with the customer; however, the payment method was declined. GoDaddy notified the customer via email of the failed attempt to renew their service and informed them the service was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.On June 3, 2015, GoDaddy attempted to connect with the customer via phone to discuss the expired service and was only able to leave an automated voice message.  On June 12, 2015, GoDaddy again attempted to renew the service per the account preferences and the payment was declined. Another email notice was sent to the customer to inform them of the failed renewal attempt.  The service was subsequently suspended as means of notification.On June 22, 2015, a third and final attempt to renew the service was attempted and the payment was declined.  GoDaddy canceled the service and sent an email notification.GoDaddy provided ten days of service without receiving payment from the customer. GoDaddy then provided an additional ten days of service in a suspended status.  In total, GoDaddy provided 20 days of service without payment. The receipt to which our customer is referencing is for an entirely different email account. This was explained to our customer on June 22, 2015 by one of our support agents and also by a billing team supervisor. Our support staff explained to our customer that they could simply repurchase the service and attempt to restore any emails that may have been lost. However, our customer declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service. Our customer may purchase a new email plan at their leisure. If they would like to attempt to restore the email from the previous plan, they will need to work with our Customer Care team at [redacted]. The ability to restore emails on a canceled account is not guaranteed and is time-sensitive.  Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]