GoDaddy.com

Thank you for the opportunity to address the concerns presented. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased...

Business Website Builder for a  one month term through the GoDaddy Website. This was subsequently renewed by our customer on a monthly basis. On June 8, 2016, per our customer’s account preferences their Website Builder plan expired.  On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days in a suspended status. GoDaddy provided 20 total days of hosting service without payment prior to cancellation on June 28, 2016.  Our customer did not contact our support until after the cancellation. Account management is a customer responsibility.GoDaddy charges $60.00 to restore website builder accounts. This fee helps offset expense incurred performing data recovery.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a fee. Customers also have the option to rebuild their website if they do not wish to pay the restore fee.   There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO - GoDaddy

This company is a scam, its impossible to cancel your account and they charged my card without authorization. I jumped through their hoops and sent a picture of my license and filled out their stupid form as requested and they still have not taken action.

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

April 29, 2016 our customer purchased a Premium Online Store plan for a one year term during a call to GoDaddy’s Customer Care Center. Then on April 30, 2016 our customer also purchased a domain name for a one year term. In addition on May 20, 2016 they purchased Protected Registration and our Get Paid service both for a one year term.On June 30, 2016 our customer cancelled all services in their GoDaddy account. On July 4, 2016 our customer contacted our Customer Care Center to request a refund for the cancelled services. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility. If our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance.  Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 17, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care teams after experiencing a problem sending email from an address setup within their email plan.  Our research later determined that the complainant’s domain name was being flagged by spam filters due to inappropriate use of GoDaddy’s services and was in violation of our terms of service. GoDaddy’s email services are not to be used to send high-volume, mass, or bulk emails, as outlined in the Workspace Service Agreement which the complainant had acknowledged.  However, in two days, approximately four-thousand email messages were sent from the email address in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  We reserve our right to suspend (or cancel) the complainant’s services if they violate our terms of service, have a negative impact on our environment (including other customers) or negatively impact our IP reputation status. If the complainant cancels their email service within the next 7 days we will provide an exception to our Refund Policy and refund the latest service renewal transaction. Education:The complainant may find the details within the following webpages useful GoDaddy Email Marketing –https://www.godaddy.com/business/email-marketingEmail Marketing Best Practices –https://support.godaddy.com/help/article/8527/email-marketing-best-practicesT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our customer canceled the Website Builder plan in question online. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have placed a new Website Builder plan into our customers account (for one month at no cost) and have initiated a restoration of the website.   Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following terms and agreements...

upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Microsoft Office Terms of UseThe latest version of these agreements can be found at: [redacted]On May 2, 2014, our customer purchased a Business Essentials email plan via an online transaction for a 12-month term.  This is for the period ending May 2, 2015.On April 27, 2015, our customer manually renewed this service via an online transaction for another 1-month period.  This is for the period ending June 2, 2015.On June 2, 2015 the customer's email plan expired.  Per their account preferences, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to  honor its agreements with the customer; however, the payment method was declined. GoDaddy notified the customer via email of the failed attempt to renew their service and informed them the service was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.On June 3, 2015, GoDaddy attempted to connect with the customer via phone to discuss the expired service and was only able to leave an automated voice message.  On June 12, 2015, GoDaddy again attempted to renew the service per the account preferences and the payment was declined. Another email notice was sent to the customer to inform them of the failed renewal attempt.  The service was subsequently suspended as means of notification.On June 22, 2015, a third and final attempt to renew the service was attempted and the payment was declined.  GoDaddy canceled the service and sent an email notification.GoDaddy provided ten days of service without receiving payment from the customer. GoDaddy then provided an additional ten days of service in a suspended status.  In total, GoDaddy provided 20 days of service without payment. The receipt to which our customer is referencing is for an entirely different email account. This was explained to our customer on June 22, 2015 by one of our support agents and also by a billing team supervisor. Our support staff explained to our customer that they could simply repurchase the service and attempt to restore any emails that may have been lost. However, our customer declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored our terms of service. Our customer may purchase a new email plan at their leisure. If they would like to attempt to restore the email from the previous plan, they will need to work with our Customer Care team at [redacted]. The ability to restore emails on a canceled account is not guaranteed and is time-sensitive.  Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•Universal Terms of Service Agreement•Online Bookkeeping Service AgreementThese agreements may be reviewed at [redacted]On March 5, 2014 the customer setup a free one month trail of GoDaddy Online Bookkeeping. Per our customer's account preferences, GoDaddy was instructed to not renew the customer's Online Bookkeeping account and did so in a Good Faith effort to honor its agreements with the customer. Account management and data backup is a customer responsibility. GoDaddy sent multiple renewal notifications to the email address on file however no renewal was processed. As such the Online Bookkeeping account cancelled due to non-renewal on March 25, 2014.On March 8, 2014 the customer purchased a new GoDaddy Online Bookkeeping account which did not renew the one month trail account already setup. This account was cancelled by the customer as well and a full refund was provided.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time, we feel this matter is resolved as both Online Bookkeeping accounts have been cancelled and there are no applicable refunds. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Inc. is not settled despite the affirmations to this effect offered by GoDaddy. I forwarded a message to your office 7/23/14 and hope you have had a chance to review it. I will forward this file to you again. In my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name [redacted] into the search bar for any browser or any computer - an appear  anywhere in the world that free internet access is available. I do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned.   Regards,[redacted]

I signed up with GoDaddy LLC. In April of 2015 as a school project to get a domain name to build myself a portfolio site for my multimedia career. I started getting renewal reminders in mid March, I didn't think much of them. Fast forward to the date of my domain expiration, I wake up to find two, charges from GoDaddy; One for 128.88, and one for 25.16. The lesser one is for an auto-renewal for my domain, I'm not too worried about that. But seeing almost $150 vanish from my account is a little irksome. They rope you in for little to nothing, then bait and switch a year later. Totally shady...

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management and renewal of products and services in a timely manner is solely a customer responsibility and our customer agreed to this when they purchased services through GoDaddy. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. GoDaddy is unable to contact all its customers via phone should there be a billing matter that may require attention. GoDaddy utilized the information provided by our customer and sent multiple renewal notices to inform them action was required to avoid loss of service.  Furthermore, following the 10 days of service GoDaddy provided at no cost following the service expiration, GoDaddy held the website service in a suspended status for another 10 days in an attempt to capture our customer's attention and invoke them to contact our customer care team.As previously stated, Website Builder is a proprietary, do-it-yourself, template based product to construct a website.  Customers upload their own content to create their desired website.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. We recommend our customer make note of their product expiration dates and maintain independent backups of their website content to avoid future issues.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On April 9, 2012 our customer purchased domain names for a 2-year term, via online...

transaction. During this transaction, our customer added Protected Registration to the domains.Protected Registration is the highest level of domain protection that GoDaddy offers.  This premium, add-on service provides private registration and also protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled.On April 10, 2014 and 2016, per the protection service our customer purchased, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On January 10, 2016 our customer contacted our support team and was properly explained the features of Protected Registration.On October 20, 2016 our customer again contacted our support team and was mis-informed regarding the ability to disable automatic renewal for protected domains.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has been unsuccessful in connecting with our customer by phone to discuss their concerns.The Protected Registration service functioned as advertised. It is not possible to disable automatic renewal for this service. This is an intended feature. If our customer would like to cancel the Protected Registration services, they may find the following article helpful:Cancel Protected Registration -[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Jesse W[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is simply a form letter masquerading as customer service, and it is a passive aggressive one at that.  There may be no legal obligation on GoDaddy's part, but that doesn't mean there is not an ethical or moral obligation to constantly meet and exceed customer expectations.  Worse, rather than allow ME and MY OFFICE to meet and exceed customer expectations, GoDaddy's (lack of) actions have directly and negatively impacted my reputation, and taken me "down with their ship".  

This is rather ironic after seeing so many ads where GoDaddy touts itself as friendly to small businesses.  Being forced to run my business like GoDaddy runs its business (ie. with outages) has cost me money and reputation that might never be rebuilt, and in its response GoDaddy has made it clear that, as a billion dollar business, it has no interest in the service (or lack thereof) or the harm it causes to small businesses like mine.

At my earliest possible convenience, I will be leaving GoDaddy and transferring my accounts elsewhere.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. In reviewing our customer’s attachment, their messages are being rejected due to content judged to be spam by the internet community.  GoDaddy recommends that our customer review the content of their emails for any links that may be tripping spam filters.  Additionally, if our customer is using their email for marketing purposes, they will want to ensure that they have a valid unsubscribe process, and to review and validate their list of recipients to reduce the possible number of spam flags.  The error message our customer received includes a link to submit a request to have this email content reviewed, if they believe this block was made in error.  We would recommend that our customer follow that link to submit the information, or work with our Customer Consultation and Care team to have the email in question reviewed with our Email teams.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by the complainant; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration...

AgreementThese agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn Dec. 2, 2013, the complainant registered the domain in question for a one year term.  The domain was renewed for a one year term on December 3, 2014. On Dec. 3, 2015, GoDaddy was instructed to auto-renew the domain in question per the complainant's account preferences and attempted to do so in an effort to honor its agreements with the complainant; however, their financial institution declined payment. GoDaddy sent multiple notices to the complainant.GoDaddy sent renewal notices prior to expiration on:• Nov. 2, 2015 • Nov. 27, 2015 GoDaddy sent notices after expiration on:• Dec. 3, 2015• Dec. 7, 2015• Dec. 14, 2015 (Cancellation notice)These notifications informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.As the complainant did not renew the domain in a timely manner, the domain entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant, honoring its terms of service.Recovering domains in redemption is time-sensitive.  As a one-time exception, we are willing to halve the normal $80 redemption fee to allow the complainant to redeem the domain for $40 plus the cost of a one-year domain renewal. The complainant must contact our office directly to do so while the domain name is still in an eligible status.Thank you again for the opportunity to address and bring clarity to the concerns presented.Kindest regards,John M[redacted] - [email protected]

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
On...

February 20, 2011, our customer purchased a Economy Linux hosting plan for five year term via a phone interaction. On February 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the plan again for a five-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer renewal notices via email prior to the renewal of the hosting plan. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
Our customer made multiple attempts to request a refund but was correctly informed that they were outside the period of refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A chargeback was initiated on the hosting on April 1, 2016.  This chargeback withdrew payments made to GoDaddy and the hosting was suspended from the account. To reactivate the hosting, the original funds totaling $419.40 must be paid in full, plus a $50 USD administrative fee.
At this time the order in question in no longer eligible for refund and their hosting will stay suspended until the chargeback is resolved. Our customer may find the following support link helpful.
Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ /> Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to shed further light on our customer’s concerns. Account management is a customer responsibility and our customers can turn automatic renewal on or off at any time.  Furthermore, GoDaddy sent multiple notices to the customer stating that we were going to renew their services per their account settings:June 23, 2014July 22, 2014July 23, 2014August 6, 2014August 22, 2014September 6, 2014September 14, 2014September 16, 2014Additionally, GoDaddy has free 24/7 phone support available to assist our customers should they need it.Regarding the letter attached to this complaint, even if GoDaddy had received the letter (of which we have no record), for security purposes we would not have been able to take any action as the information provided does not contain an acceptable means of account validation.  As such, this is not a pathway for account management.  As best practice, we also encourage the customer to carefully consider how much personally identifiable information they are including in any correspondence.  As stated in our original response, GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  As a one-time exception, we are willing to refund the Private Registration Services ($29.97 value) - after the privacy has been canceled - with the clear understanding that all transactions that the customer has with GoDaddy (both past and future) will be handled strictly according to our Refund Policy without exception. For assistance in canceling Domains By Proxy’s Private Registration Service, please review their FAQs at https://www.domainsbyproxy.com/faq.aspx or contact their support staff via the methods provided at https://www.domainsbyproxy.com/Support.aspx.Once the Private Registration has been canceled, our customer may notify us through this complaint and we will gladly issue the refund for that service.  However, the domain name renewal is no longer refundable.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of UseThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On July 23, 2014 our customer purchased two domain name registrations, two email plans, and a hosting plan via two online transactions. Each product was purchased for a one-year term, period ending July 23, 2015.On July 23, 2015 and July 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names, email plans, and hosting plan and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice for the email plans and hosting plan prior to the expiration date on:•    July 13, 2015 9:55am MST (10-day notice). GoDaddy sent renewal notices, per ICANN policy, for the domain names prior to the expiration date on:•    June 23, 2015 4:51a.m. MST (30-day notice)•    July 18, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature.  Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The automatic renewal was not disabled on the products in question until August 2015 and our customer care centers were not contacted to assist with a cancellation or refund. If our customer no longer wished to utilize the email and hosting plans, they can cancel these services and we will issue a refund of the unused time. The domain names are not eligible for refund at this time. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Help:Our friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to purchasing their GoDaddy product our customer...

acknowledged the following agreements:•         Universal Terms of Service Agreement•         GoDaddy Domain Name Registration Agreement•         Domain Name Proxy Agreement The latest version of this agreements and other legal agreements may be found at:[redacted]On December 18, 2014 the customer worked with our customer care center to renew their domain name registrations and add privacy service to the domain names.GoDaddy's Privacy Policy describes how we collect and use the personally identifiable information that our customer's provide on our Site.  It also describes the choices available to our customer's regarding our use of their personally identifiable information and how they can access and update that information. The policy can be accessed online at: [redacted]The Internet Corporation of Assigned Names and Numbers ([redacted]) requires accredited registrars like GoDaddy.com to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. The customer has also requested time be removed from their domain name registrations. The customer agreed to our terms of service when agreeing to the domain renewal and registration time added to a domain is unable to be removed. GoDaddy cannot incur these cost for the customer.GoDaddy offers a privacy service for domain names via [redacted]. The product terms and agreements related to the privacy service clearly outline the service term must be aligned with the expiration date of eligible domain names. Our customer agreed to these terms and choose to add the privacy option when renewing the domain names on December 18, 2014. RESOLUTION:Go Daddy acted in good faith, upheld its agreements with the complainant and honored its terms of service.The customer received a store credit for the price of the privacy for the amount of $149.85 upon cancellation of the service. The credit has since been processed as a full refund. As a goodwill gesture, the customer was also provided a refund of $58.38 off the original purchase.Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### Fax

GoDaddy.com Turns on your auto-renew at the highest rate they can in order to try and get you to buy something you don't want and never asked for.

They flood your email with so much crap that no matter how many times you turn it off it goes back to your spam folder.

They steal, if they can, plain and simple.

Customer service is rude.