GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 17, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care teams after experiencing a problem sending email from an address setup within their email plan.  Our research later determined that the complainant’s domain name was being flagged by spam filters due to inappropriate use of GoDaddy’s services and was in violation of our terms of service. GoDaddy’s email services are not to be used to send high-volume, mass, or bulk emails, as outlined in the Workspace Service Agreement which the complainant had acknowledged.  However, in two days, approximately four-thousand email messages were sent from the email address in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  We reserve our right to suspend (or cancel) the complainant’s services if they violate our terms of service, have a negative impact on our environment (including other customers) or negatively impact our IP reputation status. If the complainant cancels their email service within the next 7 days we will provide an exception to our Refund Policy and refund the latest service renewal transaction. Education:The complainant may find the details within the following webpages useful GoDaddy Email Marketing –https://www.godaddy.com/business/email-marketingEmail Marketing Best Practices –https://support.godaddy.com/help/article/8527/email-marketing-best-practicesT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted]On August 20, 2015, our customer purchased two Premium domain names via GoDaddy Auctions within their account online. Premium Domains are domain name registrations listed for sale by third-parties, who also determines the list price. Our customer was awarded one of the two Premium Domain Names, which is currently active within their GoDaddy account.The second Premium domain name which our customer attempted to acquire was not listed for sale by the domain name's Registrant.  On September 1, 2015, GoDaddy notified our customer via email that the seller did not own the domain name and a full  refund for the failed transaction in the amount of $356.67 was provided to our customer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy has refunded our customer in full the amount paid for the failed purchase and taken action against the party that listed the domainname without proper ownership.  Our customer has since contacted the Registrant of the domain name in question directly and appears to have purchased the domain. GoDaddy will not provide our customer with a check in the amount of $1738.33 as the purchase was not made through GoDaddy.EDUCATION:Our customer may find the following articles helpful:What are Premium Domain Names? [redacted]

What is Domain Buy Service? [redacted]GoDaddy Auctions FAQ [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 6/4/15 I did respond to their request to set a range.  They ignored my communication.According to GoDaddy, I did not respond to their MinMax request until 8/31…this is absolutely untrue.  Attached is the response I provided to GoDaddy on 6/4/2015 regarding the MinMax request.  They completely ignored it and dropped the ball.  In the end, they provided no beneficial information and their effort was negligible at best.I have other e-mails that I can provide if needed, but attached are the most germane.Thanks,[redacted] 

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, the domain and associated Protected Registration service were purchased via online transaction, without the assistance of GoDaddy’s customer care agents.  As part of the Universal Terms of Service Agreement the complainant acknowledged and agreed to provide government-issued photo identification and, if necessary, government issued business identification for verification of identity. The complainant opted to add the Protected Registration service, the highest level of protection for a domain name that GoDaddy offers, and requires submission of valid identification information by the domain name registrant (as listed within their DomainsByProxy.com account) in order to cancel.  As part of the same terms of service, the complainant also agreed that a valid payment method must be kept on file if any products or services are active in their account.  Again, the complainant has been informed what information is required to cancel Protected Registration, and it is the complainant’s responsibility to submit the requested documentation, if they are the domain name registrant. Once this documentation has been received and verified by our Domain Services team, the service may then be canceled.  However, unless the registrant completes the cancellation process and provides the proper identification, GoDaddy will continue to honor its terms of service and its agreements in good faith with the registrant of the domain.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of UseThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On July 23, 2014 our customer purchased two domain name registrations, two email plans, and a hosting plan via two online transactions. Each product was purchased for a one-year term, period ending July 23, 2015.On July 23, 2015 and July 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names, email plans, and hosting plan and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice for the email plans and hosting plan prior to the expiration date on:•    July 13, 2015 9:55am MST (10-day notice). GoDaddy sent renewal notices, per ICANN policy, for the domain names prior to the expiration date on:•    June 23, 2015 4:51a.m. MST (30-day notice)•    July 18, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature.  Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The automatic renewal was not disabled on the products in question until August 2015 and our customer care centers were not contacted to assist with a cancellation or refund. If our customer no longer wished to utilize the email and hosting plans, they can cancel these services and we will issue a refund of the unused time. The domain names are not eligible for refund at this time. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Help:Our friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by the complainant; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration...

AgreementThese agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn Dec. 2, 2013, the complainant registered the domain in question for a one year term.  The domain was renewed for a one year term on December 3, 2014. On Dec. 3, 2015, GoDaddy was instructed to auto-renew the domain in question per the complainant's account preferences and attempted to do so in an effort to honor its agreements with the complainant; however, their financial institution declined payment. GoDaddy sent multiple notices to the complainant.GoDaddy sent renewal notices prior to expiration on:• Nov. 2, 2015 • Nov. 27, 2015 GoDaddy sent notices after expiration on:• Dec. 3, 2015• Dec. 7, 2015• Dec. 14, 2015 (Cancellation notice)These notifications informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.As the complainant did not renew the domain in a timely manner, the domain entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant, honoring its terms of service.Recovering domains in redemption is time-sensitive.  As a one-time exception, we are willing to halve the normal $80 redemption fee to allow the complainant to redeem the domain for $40 plus the cost of a one-year domain renewal. The complainant must contact our office directly to do so while the domain name is still in an eligible status.Thank you again for the opportunity to address and bring clarity to the concerns presented.Kindest regards,John M[redacted] - [email protected]

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction.  On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:•    January 16, 2016•    February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016.  Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method.  The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast  with me. Thanks[redacted]

Thank you for the opportunity to address the additional concerns presented by our customer. In reviewing our customer’s attachment, their messages are being rejected due to content judged to be spam by the internet community.  GoDaddy recommends that our customer review the content of their emails for any links that may be tripping spam filters.  Additionally, if our customer is using their email for marketing purposes, they will want to ensure that they have a valid unsubscribe process, and to review and validate their list of recipients to reduce the possible number of spam flags.  The error message our customer received includes a link to submit a request to have this email content reviewed, if they believe this block was made in error.  We would recommend that our customer follow that link to submit the information, or work with our Customer Consultation and Care team to have the email in question reviewed with our Email teams.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail.  
I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.
They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there.  When I called them they said "oh, we thought thats what you wanted"  I said, "why in Gods name would I pay you $2000.00 for 1 page"???  They deleted all items when Wholesale needs couldnt be met. Everything had to restored.  Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014.  I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"
When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016.  I thought they were kidding!!  The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%
From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO.  I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere.  I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.
Godaddy did not honor the terms and services that I paid for.

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 1, 2014, our...

customer purchased multiple products via online transaction, including Get Found and Website Builder Business Plus, each for a one-year term.  A domain with Protected Registration, and an Email Essentials plan were also purchased for two-year terms.  On April 1, 2015, GoDaddy was instructed to automatically renew the Website Builder per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. On April 18, 2015, our customer contacted GoDaddy and received a refund for the Website Builder.  On April 1 and 2, 2016, GoDaddy was instructed to automatically renew the email plan, domain, and Protected Registration bundle per our customer’s account preferences and did so in a good faith effort to honor its agreements with the customer.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.Our customer has been refunded for the email plan and Protected Registration bundle, and all applicable refunds have been provided.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of...

these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 26, 2015, our customer purchased multiple domain names for a 1-year term via online transaction. On May 1, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain names in question for an additional 1-year term. As the domain names are a country-code top-level domain (ccTLD), there are specific renewal policies in which you may find here: https://www.godaddy.com/help/about-nl-domains-5336 GoDaddy sent renewal notices prior to the expiration date, including on: ·         March 27, 2016
·         April 26, 2016 These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On May 4, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewals are not eligible for a refund.  Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.  The following links should be helpful to our customer. Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008 Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="[redacted]">[redacted] On July 4, 2016, our customer opted to migrate their Workspace Email content to a Microsoft Office365 email account.  After this migration completed, our customer contacted GoDaddy’s customer care indicating they believed email content was missing. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has connected directly with our customer, and is currently working diligently with them  to address these concerns.  Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,   Mike L[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management and renewal of products and services in a timely manner is solely a customer responsibility and our customer agreed to this when they purchased services through GoDaddy. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. GoDaddy is unable to contact all its customers via phone should there be a billing matter that may require attention. GoDaddy utilized the information provided by our customer and sent multiple renewal notices to inform them action was required to avoid loss of service.  Furthermore, following the 10 days of service GoDaddy provided at no cost following the service expiration, GoDaddy held the website service in a suspended status for another 10 days in an attempt to capture our customer's attention and invoke them to contact our customer care team.As previously stated, Website Builder is a proprietary, do-it-yourself, template based product to construct a website.  Customers upload their own content to create their desired website.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. We recommend our customer make note of their product expiration dates and maintain independent backups of their website content to avoid future issues.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

April 29, 2016 our customer purchased a Premium Online Store plan for a one year term during a call to GoDaddy’s Customer Care Center. Then on April 30, 2016 our customer also purchased a domain name for a one year term. In addition on May 20, 2016 they purchased Protected Registration and our Get Paid service both for a one year term.On June 30, 2016 our customer cancelled all services in their GoDaddy account. On July 4, 2016 our customer contacted our Customer Care Center to request a refund for the cancelled services. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility. If our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance.  Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased...

Business Website Builder for a  one month term through the GoDaddy Website. This was subsequently renewed by our customer on a monthly basis. On June 8, 2016, per our customer’s account preferences their Website Builder plan expired.  On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days in a suspended status. GoDaddy provided 20 total days of hosting service without payment prior to cancellation on June 28, 2016.  Our customer did not contact our support until after the cancellation. Account management is a customer responsibility.GoDaddy charges $60.00 to restore website builder accounts. This fee helps offset expense incurred performing data recovery.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a fee. Customers also have the option to rebuild their website if they do not wish to pay the restore fee.   There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Contrary to our customer’s understanding the domain name in question was first registered on December 18, 2003. This can be confirmed via the following link: https://whois.domaintools.com/When GoDaddy receives a request to register a domain name, GoDaddy makes several inquiries to various systems to check if the domain is available.  If we do not receive an immediate rejection, indicating that the domain name is not available for registration, we will proceed with the registration request.  One example why GoDaddy (as do most domain registrars) uses this method is that registries will, from time to time, go offline for maintenance.  During these maintenance periods, registration requests will remain in a queue until the registry is back online.  At that time, the registry will bulk process orders chronologically in accordance with the date/time stamp of their request.  It may be possible our customer searched for the domain in question during a period of registry maintenance.Furthermore we once again state that GoDaddy does not engage in the practice of Front running. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, GoDaddy has no record of contact with our support team to discuss our hosting services prior to the customer's online purchase. The hosting service is in fact being used and is working as intended, evidenced by the site that is still being hosted by our customer. The second site our customer was attempting to host was not meant for the hosting they had purchased. GoDaddy wants to ensure they have the right product for their needs, not upsell. Our customer is correct in that the hosting was not canceled, as they took no action on their part to cancel the service after being correctly advised it was no longer eligible for a refund. Account management, including the cancellation of unwanted products, is a customer responsibility.In an effort to resolve this matter amicably, GoDaddy will make a onetime exception to our refund policy and provide a credit for the time remaining on the current plan once it is canceled by our customer. They may use this credit towards any transaction within the GoDaddy account in question.  After canceling the hosting service, our customer should contact support to have the credit applied to their account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I used to have access to change these records as will be noticed by looking at 148 of 150 zones. This function was removed with me being notified. Sales (the phone reps) do not understand dns and will not put me in touch with a tech that can change this for me. The address in the zone record is not monitored as evidenced by the lack of response when emails are sent to it. The responsible part email in the record is part of the rfc [redacted]

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
On...

February 20, 2011, our customer purchased a Economy Linux hosting plan for five year term via a phone interaction. On February 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the plan again for a five-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer renewal notices via email prior to the renewal of the hosting plan. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
Our customer made multiple attempts to request a refund but was correctly informed that they were outside the period of refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A chargeback was initiated on the hosting on April 1, 2016.  This chargeback withdrew payments made to GoDaddy and the hosting was suspended from the account. To reactivate the hosting, the original funds totaling $419.40 must be paid in full, plus a $50 USD administrative fee.
At this time the order in question in no longer eligible for refund and their hosting will stay suspended until the chargeback is resolved. Our customer may find the following support link helpful.
Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ /> Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy