GoDaddy.com

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain Names. This is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their account. Our 24/7 customer care staff is also standing by to assist in this process and can be reached at 480-505-8877. EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,

[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="[redacted]">[redacted] On July 4, 2016, our customer opted to migrate their Workspace Email content to a Microsoft Office365 email account.  After this migration completed, our customer contacted GoDaddy’s customer care indicating they believed email content was missing. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has connected directly with our customer, and is currently working diligently with them  to address these concerns.  Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,   Mike L[redacted] Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me thanking you for your intervention and efforts. Nevertheless while I agree with most of the facts listed by the merchant I like to note that the consultant did not explain clearly the service and what it includes which end up creating this issue. I also like to thank Godaddy for their understanding and I will wait untilthey perform this action and, if it does, will consider this complaint resolved.

Regards,

I used to have access to change these records as will be noticed by looking at 148 of 150 zones. This function was removed with me being notified. Sales (the phone reps) do not understand dns and will not put me in touch with a tech that can change this for me. The address in the zone record is not monitored as evidenced by the lack of response when emails are sent to it. The responsible part email in the record is part of the rfc [redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 16, 2010 the complainant registered the domain name in question and added both our Private Registration and Business Registration services for a two-year term via an online transaction. This is for the period ending May 16, 2012.On April 2, 2012 the complainant manually renewed the domain name and Private Registration service for another one-year term via an online transaction.  This is for the period ending May 16, 2013.On May 15, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Business Registration services associated with the domain in question for a one-year term and did so in a good faith effort to honor its agreements with the complainant.  On April 5, 2013 the complainant manually renewed the domain name and associated Private Registration and Business Registration services for a one-year term via an online transaction. This is for the period ending May 16, 2014.On May 15, 2014 the complainant manually renewed their domain name via an online transaction and added Protected Registration services.  Our Protected Registration service; which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. On May 15, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Certified Domain services associated with the domain name in question and did so to honor its agreements.On May 17, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name with associated Protected Registration for a two-year term and did so, honoring our agreements.The complainant contacted our 24/7 Customer Care team via phone on May 17, 2015 to dispute the renewal of the domain name with the Protected Registration service they had purchased and was informed of the steps they would need to cancel the protection.  The complainant’s response to the assistance they were being provided was a physical threat towards our customer service agent. RESOLUTION:GoDaddy values the complainant’s business and has upheld its agreements in good faith and honored its terms of service.Our office has reached out to the complainant via phone to discuss their concerns and also set professional boundaries.  The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast  with me. Thanks[redacted]

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed the complainant’s correspondence and the GoDaddy account in question to which we would like to present the following.The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Workspace Service AgreementThe latest version of these and our other legal agreements may be found at:  [redacted]During the course of adding an additional email address to complainants Hosted Exchange email plan one of their addresses was deleted.  GoDaddy worked diligently with the complainant to resolve their concerns in a timely manner and their address was restored.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy support teams provided timely and proper information to the complainant regarding our products and services. We attempted to connect with the complaint by phone to discuss this matter leaving a message for them.In appreciation for their time as a GoDaddy customer we have provided the complainant with an in-store credit of $100.00.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Sincerest Regards,[redacted]Office of the CEO[redacted] Phone[redacted] Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, the domain and associated Protected Registration service were purchased via online transaction, without the assistance of GoDaddy’s customer care agents.  As part of the Universal Terms of Service Agreement the complainant acknowledged and agreed to provide government-issued photo identification and, if necessary, government issued business identification for verification of identity. The complainant opted to add the Protected Registration service, the highest level of protection for a domain name that GoDaddy offers, and requires submission of valid identification information by the domain name registrant (as listed within their DomainsByProxy.com account) in order to cancel.  As part of the same terms of service, the complainant also agreed that a valid payment method must be kept on file if any products or services are active in their account.  Again, the complainant has been informed what information is required to cancel Protected Registration, and it is the complainant’s responsibility to submit the requested documentation, if they are the domain name registrant. Once this documentation has been received and verified by our Domain Services team, the service may then be canceled.  However, unless the registrant completes the cancellation process and provides the proper identification, GoDaddy will continue to honor its terms of service and its agreements in good faith with the registrant of the domain.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

This is the most unreliable and unstable hosting service, no recommended for business. I have been having a lot of issues with my page because this company has a lack of technical knowledge. I have a eCommerce that send 4 email (ticket, reservation and info)and another to an email provided by the costumer (costumer receipt). suddenly not one can receive emails, I call and them they fix their internal emails but they never could fix the issue with costumer ticket.

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Quick Shopping Cart Agreement

The latest version of these agreements and other legal agreements may be found at:

[redacted] GoDaddy appreciates our customer's candid feedback and would like to extend our sincerest condolences for their loss.

Per their account preferences, GoDaddy was instructed by the customer to not renew their service automatically. As indicated by our customer in their complaint, payment was not made on time and in turn, their service was suspended. Account management, including product renewals, is a customer responsibility. GoDaddy also provided 10 days of service to the customer at no cost prior to the account being suspended in addition to sending notices to the customer regarding their account.

Resolution:

GoDaddy sincerely values our customer's business and has acted in good faith in upholding the agreements with them.

Our office successfully contacted the customer on June 19, 2014 and, as a onetime gesture of goodwill, extended their service for 3 months at no cost. As such, GoDaddy considers this matter to be resolved.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

[redacted]Office of the CEO - GoDaddy

[redacted] 
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Thank you Mr. [redacted] for your response.  In particular, thank you for pointing me to your terms of service.  I was frankly surprised by your policy of not allowing customers to cancel auto renewal when contacting customer support and providing all the requested information including a photocopy of ID -- all of which I provided immediately.  Despite providing all of the documentation to cancel my account, the GoDaddy customer service representatives refused to immediately cancel my auto renewal.  They insisted that it was not in their power to do so and that the GoDaddy domain protection service would have to conduct an independent evaluation of my request to cancel the service.  They indicated that could take an indefinite amount of time but usually a few business days of time and that until GoDaddy determined that the domain was ok to cancel, that the auto-renewal would remain in effect.  I was able to cancel only by insistent and refusing to hang up the phone until the matter was resolved.  The customer service representative, whom I actually think did a fine job with a horrible policy, repeatedly claimed that it was I who was being unprofessional by not hanging up the phone on him once he explained the policy completely to me.  Since I would not hang up he eventually found a way to contact the "protected domain" personnel and canceled the account and auto-renewal policy.  There are several things wrong with this policy. 1) It is not in your terms of service under the section entitled "(A) GENERAL TERMS, INCLUDING AUTOMATIC RENEWAL TERMS".  As a consumer, I expect this section of your service terms to be complete.  It is in fact, called "universal terms" so I assume it covers every case.  Nowhere in this section does it say that GoDaddy reserves the right to continue auto renewing a policy and automatically charging a credit card after the customer has requested that the service be discontinued.  In fact, it implies the opposite -- that you can if you cancel the service you will be credited for the time remaining on your contract.2) Customers should be able to change their form of payment anytime they wish.  The policy as explained to me by the support group was that once I had set up auto renew on my credit card there is no way to change it to anything else.  I even suggested to them that if they wanted to bill me later if it turned out that the domain protection group reject my request to cancel, they could bill me.  Again, this was not an option and should be.3) GoDaddy business practice of aggressively encouraging customers to sign up for auto-renewal and then putting every obstacle in place when customers want to cancel is wrong.  Consumers (note to BB) should be able to simply and quickly cancel services at any time.  Few if any will go to my lengths to fight this policy.I look forward to hearing how you plan modify the GoDaddy policy on cancelling accounts. Thanks for your time.

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxThe domain name in question expired on June 1, 2014. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and, using the payment method provided by the customer, made multiple attempts to do so in a Good Faith effort to honor its agreements with them. Unfortunately, these attempts were unsuccessful.GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. Furthermore, on multiple occasions, a member of our customer appreciation team did attempt to connect with our customer via phone to address the failed billing. Unfortunately, all of these attempts failed and messages were left.GoDaddy sent renewal notices prior to the expiration date on:• March 9, 2014• March 30, 2014• April 29, 2014• May 17, 2014• May 27, 2014GoDaddy sent notices after the expiration date on:• June 2, 2014• June 6, 2014• June 13, 2014GoDaddy attempted to connect with our customer via phone on:• June 3, 2014• June 4, 2014• June 5, 2014• June 10, 2014• June 11, 2014• June 12, 2014• June 13, 2014GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as updated payment information or the use of a new email address. Account management is a customer responsibility.Because the domain was not renewed by our customer, it followed the normal lifecycle for an expired domain and has since been registered by another party.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.GoDaddy did not sell the domain name to the current registrant. According to the public Whois directory, registration services appear to be provided by [redacted].Based on the information provided to us by the customer and our internal investigation, there is no evidence to support their hacking claim. To be clear, the current website’s content, which appears to be the sole basis of our customer’s claim, is not hosted by GoDaddy. Instead, our research shows this situation was the result of the customer not taking any action and allowing the domain name to expire. Account management and the renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy.Education:The customer might find the following articles useful.What happens after domain names expire?https://support.godaddy.com/help/article/6700Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: ·      GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted]On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same day. When an SSL is activated it is tied to a specific domain for the life cycle of the credit. Per our  customers account preferences the SSL Certificate was renewed automatically in November of 2011, 2012 and 2013 however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domain. We request the  renewal 30 days prior to ensure the customer does not experience downtime or loss of service. Despite the billing cycles our customer did not activate the renewal credit from 2011-2014 and as a result the previously issued SSL Certificate expired.    On May  16, 2014, our customer activated the renewal credit from 2013 which caused the billing cycle to be different. Due to the customer activating the credit after the expiration date of the Certificate the renewal will take place 120 days prior to the current expiration of the issued Certificate which is May 16, 2016. However, the renewal will take place on January 16, 2016 (which is the 120 days prior). Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office left a voicemail for the customer and sent a follow up email. As a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate.  Please allow 5 to 7 days for this to reflect with their financial institution. Education:Renewing your SSL Certificate[redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Hosting Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, 2013.  Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant.  Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $150.00 fee. This not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $150.00.  GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $150.00 in costs for the complainant, and educated them to avoid this situation.  GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management.  If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files.  Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $150 fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available 24 hours a day, 7 days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]

Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, GoDaddy has no record of contact with our support team to discuss our hosting services prior to the customer's online purchase. The hosting service is in fact being used and is working as intended, evidenced by the site that is still being hosted by our customer. The second site our customer was attempting to host was not meant for the hosting they had purchased. GoDaddy wants to ensure they have the right product for their needs, not upsell. Our customer is correct in that the hosting was not canceled, as they took no action on their part to cancel the service after being correctly advised it was no longer eligible for a refund. Account management, including the cancellation of unwanted products, is a customer responsibility.In an effort to resolve this matter amicably, GoDaddy will make a onetime exception to our refund policy and provide a credit for the time remaining on the current plan once it is canceled by our customer. They may use this credit towards any transaction within the GoDaddy account in question.  After canceling the hosting service, our customer should contact support to have the credit applied to their account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy Agreement•    Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On January 29, 2014 via an online transaction in the customer account, the complainant purchased a one month term of Website Builder Business Plus, and also purchased a domain name with private registration for a one year term.  Later this same day, the complainant purchased an additional 11 month term to add to the Website Builder in question during an interaction with GoDaddy’s 24/7 Customer Care Center.On January 28, 2015 and January 30, 2015, respectively, GoDaddy was instructed to automatically renew the products in question per the complainant’s account preferences.  GoDaddy did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration dates on:•    October 30, 2014•    November 30, 2014•    December 30, 2014•    January 14, 2015•    January 24, 2015On February 6, 2015, the complainant contacted GoDaddy’s Customer Care  to dispute the renewal of the products in question.  Our customer care agent offered a refund for the domain and private registration in question in accordance with our refund policy.  The complainant did not take action to cancel the domain, private registration, or Website Builder at this time.On February 28, 2015, GoDaddy attempted to automatically renew the Website Builder in question per the complainant’s account preferences, however the complainant’s financial institution declined this transaction.  Two additional attempts to automatically renew the product were attempted on March 10, 2015 and March 20, 2015.  As these attempts failed, the Website Builder was canceled after the third failed billing attempt.GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On May 4, 2015, the complainant contacted GoDaddy’s Customer Care to again dispute the renewal of the domain, private registration, and Website Builder.  Despite these products being outside of refund eligibility, our customer care supervisors provided the complainant with goodwill gesture by  refunding$27.16 for their domain name and private registration.As a final exception to GoDaddy’s refund policy, we have provided the complainant with a refund of the complainant’s Website Builder $14.00 renewal from January 28, 2015.  This refund has been sent to the complainant’s original payment method and they may need to allow 5 to 7 business days for their financial institution to process this credit.EDUCATION:Any refunds requested by the complainant in the future will be provided in accordance with GoDaddy’s refund policy, available at the link below:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Contrary to our customer’s understanding the domain name in question was first registered on December 18, 2003. This can be confirmed via the following link: https://whois.domaintools.com/When GoDaddy receives a request to register a domain name, GoDaddy makes several inquiries to various systems to check if the domain is available.  If we do not receive an immediate rejection, indicating that the domain name is not available for registration, we will proceed with the registration request.  One example why GoDaddy (as do most domain registrars) uses this method is that registries will, from time to time, go offline for maintenance.  During these maintenance periods, registration requests will remain in a queue until the registry is back online.  At that time, the registry will bulk process orders chronologically in accordance with the date/time stamp of their request.  It may be possible our customer searched for the domain in question during a period of registry maintenance.Furthermore we once again state that GoDaddy does not engage in the practice of Front running. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

When our customer agreed to our terms they agreed that account management is a customer responsibility. Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domains and did so in a good faith effort to honor its agreements with the customer.

Customers may also log into their account prior to the scheduled auto renewal and manually renew their services with a valid promotional code, as our customer has done on previous orders.

Finally, GoDaddy obtains domains on behalf of our customers from a registry. Should the registry increase the price they charge GoDaddy, the increased cost is passed on to our customers.

Resolution:

GoDaddy has upheld its agreements in good faith with our customer. As a onetime exception, GoDaddy will add a $25 In Store Credit to our customer’s account which may be used on future purchases. Our customer may reply to this with their cr if they wish to accept this offer.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] N. Hayden Rd. Suite[redacted]

Scottsdale, AZ 85260

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Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction.  On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:•    January 16, 2016•    February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016.  Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method.  The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy