Hello, this order took over the business days to produceThe customer was not pleased with their experience with us so we are issuing a full refundThe refund will take 1-business days to reflect on their accountThank you
Revdex.com: This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/and assigned ID [redacted] Sent: Wednesday, April 20, 8:AM Subject: Re: [redacted] complaint I received the full refund from themI can close the complaintJessica L*** Sent from my iPhone
***o, we apologize for the inconvenience you experienced and we will definitely will accept full responsibility for this mistake on our endWe will have a check issued for a full refund to you immediatelyPlease provide who you would like the check made out to and we will have our accounting team take care of this for youThanks
Hello Jessica, Please be informed that the refund has been approved with transaction ID [redacted] So from our end the refund has been clearedYou may contact your bank regarding the refund by giving them the transaction ID to verify if it had went through or notAgain, we are dearly sorry for all inconveniences with your orderIf you have any questions or comments regarding your order, please feel free to get back to us in this ticket and we will do to the best of our abilities to assist you in the matterThank youRegards,Imprint.com
Dear Mary,We would first like to apologize for any and all inconvenience that you have had to face with your order but please know that we do understand your disappointment and frustration which is why our customer service representative offered a full remake on the last response from our sideWe request that you respond to that email from us so that we can resolve this issue as soon as possible because we do admit that this was an error from our side and you should not have to pay for our errorPlease also know that a remake will take about two weeks of time so we suggest you mention your deadline if you have one so we can figure out if we can have the remake delivered to you within that time frameWe hope that this mishap will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have done the most we can with the best of our abilities to help and serve them betterPlease reply back through the ticketing system so we can rectify this mishap as soon as possible, thank you.Sincerely,24HourWristbands.com
Hello, we are not sure of which policy you are referring toIf you could kindly send those screenshots that would be appreciated because the individuals who have access to changing the policy informed me that they did not edit any of our termsWe have no problem issuing a refund if the product is faulty, but if you are planning on getting a full refund the product would have to be sent back to us in fullWe look forward to hearing back from you so we can reach an agreement that works for both partiesThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Hello,I will close the case after this has been resolvedThe hours is up todayI am glad you are listening to the conversation because in that you will hear that we established the size in the first minutes and you will NEVER hear me ask to change my orderI did not realize I was dealing with a company that I had to double check sizes because it would be changed without my knowledge and without me askingWhen he sent that second proof we were talking about pricing at that point, so I was unaware I would have to continue to check something that he clearly knew I wantedAfter we talked about why the price was so different and he told me I was looking at a 12Xand I said "Oh ok" because I understood why at that pointFrom then, he sent me a 18Xinvoice, so he was aware of the size I wanted as wellIf he was confused about it he should have askedI proceeded to send him a screen shot of the shipping prices from a 18Xyard sign, which he said he did not get, but I did not get a not deliverable receiptAll I want is the yard signs the size I wantedAs much as we paid for them I know it would not cost your company near as much to remake this and be done than the hassle of us going back and forthYou would still make money off of us and we would continue to do business with your company and learn from the mistakes madeI do not understand why you would not make this right and keep a customerHad I ever asked him to change the size I would understandHad I selected the size myself I would understandBut, I called in to avoid these mistakes just like I called in last timeIf I wanted to click things myself and rely on computers to place an order I would have done it myself, but I did notI call in so the person on the phone can hear my order, know what I want, and do what I askNot know my order and place the order they want and then tell me I am out of luck because he changed the invoice and I did not realize someone would change my order without askingWe hope to hear from you today and can close this case
Dear [redacted] ,We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you receivedPlease know that we do not produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standardsWe understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provideIt is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourselfIt seems you were offered a $refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $refund but that is the most we are allowed to give as we have provided your order exactly as it was placedWe would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy themPlease contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via *** ** [redacted] Thanks for your patience with this matterPlease let us know if you have any other questionsThanks
Dear Jana S [redacted] We apologize for all and any inconvenience that you have had to face with your order, please know that we always try and do the most we can within our capabilities to satisfy our customers but there are some instances were even after all our efforts things still go wrong, that is what seemed to have happened with your order because we did try and expedite your order to meet your desired deadline but production ended up taking a bit more time than it was supposed to and hence this mishap occurredEven though we completed production on your order we have nonetheless agreed to cancel shipping and issue a full refund as your deadline has already passed but because of transaction errors your refund could not be processed so we have to reimburse you through either a check or a store credit if you choose to place another order and we promise to serve you better this time aroundPlease let us know how would you like to be reimbursed and we will act accordinglyWe hope this mishap does not tarnish our relationship as we have always prioritized our customers over all aspectsWe would also like to offer a 10% discount on a future order if you choose as a token of apologyPlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Hello, this order was a rush order which was not produced within the time frame selectedWe apologize for any inconvenience and delay that you had to deal withWe issued a full refund for this order and that refund will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The 15% refund can be issued to the card I have on file with the company within the next business days If this is not acceptable, please notify me immediately.Best, [redacted] ***
If you would like to keep the remake shirts we can issue a 25% refund or we can refund the order in full if you don't want them and would be willing to send them backPlease let us know how you would like to move forwardThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, May 14, 9:AM To: drteam Subject: ID [redacted] Re: Complaint ID [redacted] They said they would refund me money and they never didI would like to re-open this complaint -- [redacted] - The Place To Be [redacted] Regards,
Dear Customer, We are extremely sorry for any confusion or hassle this order may have caused youPlease know that our representative was only trying to inform you that a charge of $applies for our promotional extra bands Please note that this information is clearly stated on our ordering site, right below the commentsFor your convenience, I shall post the details here as well as attach a screenshot of that portion of the ordering site Note: [redacted] free wristbands are available to orders of silicone wristbands or moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch wristbands) or $(for inch, inch, and inch wristbands) will apply All free wristbands will be identical to the original order in size, message (including fonts and artwork) and selected optionsIf the original order contains multiple colors, then your free bands will be made in one of those colors, chosen at randomIf you have a color preference, please let us know and we will try to accommodate youAdditional colors, options, and rush services that are not included in your original order will require a surcharge Additionally, please know that additional charges such as tax, customs, etc are applicable on the orderThis information is noted right below the order subtotal It states: Subtotal does not include tax (if applicable) Please Note: The cut off time for Rush Production Order is 10AM CST Our representative did respond to both your support ticketsPlease note that responses are expected to be received within business hoursYou opened a ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges to youWe sincerely hope that any confusion you may have had has been resolved Nonetheless, if you still wish to cancel, we request you to kindly confirm cancellation via the ticketing systemRest assured that a full refund shall be issued upon cancellation However, if you wish to keep the order, we can excuse the shipping and handling fee on the promotional bands as well as the tax amount on your orderThe total refund would then be $ Please let us know how you wish to proceedA representative shall also open a ticket to inform you of the above mentioned information to ensure that you receive our message We are awaiting your responseThank you Warmest regards, 24hourwristbands / [redacted] Style Definitions */ Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Hello, this order was late and the customer will be refunded in fullThe refund will reflect on your account within 1-business daysThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order didn't ship from our officesThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, thank you for your postWe reviewed your order and we have seen that the order was actually placed for a total of wristbands which included the promotional free wristbandsWe have already disposed of the screen for this order and it was produced according to the specifications which were approved by the customer before we could move forwardSorry, but we will not produce an additional wristbands unless a new order is placedWe even offered a 20% coupon on a new orderThank you
Hello, thank you for contacting us with this claimWe have reviewed your order and your order was shipped in day and you selected day shipping so why would you expect the order to arrive in hours? We offer hour production and overnight shipping, but this was not selected We make it very clear that orders that are placed with us are sent to production the following business day unless the order is placed over the phone and specific same day requests are made and paid forThis order was made correctly and no refund will be issuedThis product has either been used or distributed alreadyPlease let us know if you have any other questions in regards to this matterThank you
Dear ***,We would first like to apologize for any inconvenience that you may have faced but please understand as our customer service representative explained to you through our ticketing system, that the font on your coolies turned out the way it did is because you chose that font and we produced your order exactly as you specified it to beWe understand that you could not see a preview of the font you chose on the coolie but there is a proof option that you can avail while ordering that would allow you to see how your coolie will look like before it goes into production so you can make adjustments to the design so it fits your likingAlso if you chose the design from scratch option while ordering you could see the preview of your order while designing it yourselfWe understand you frustration but please understand our situation as we only produced the order exactly according to your specificationIf you even called and inquired about how the font will look like on the coolie after placing the order since you could not see a preview we could have provided you with a digital representation or at least make changes that would suit your needWe certainly regret the fact that we could not make you happy with the product you needed for your wedding and we truly feel disappointed because of it which is why we are offering a 20% discount on your order which is the most we can do in this case as we have done nothing wrong but produce your order as specified by youWe hope that we were able to clarify this issue and hope that this mishap will not tarnish our relationship and prevent us from doing future business as we are also offering a further 10% discount on a future order of your choice as a token of apology and goodwill from our sidePlease contact us through our ticketing system or call us to avail the discount offered, thank you.Sincerely,24HourWristbands.com
Hello, we are not dismissing your complaint but we are in the business of customizing promotional productsIf the artwork provided to us can't be printed on a particular product we inform the customer that we do not advise moving forwardWe do not want to produce a product which is not up to our standards even if it means losing an orderAlso your complaint about inventory issues is something we deal with on a daily basisIt is very expensive to maintain high volumes of inventory so we are do our best to keep all of our products stocked, but sometimes a product goes out of stock during the production process because we are placing thousands of orders dailyThe product may be in stock at am, but by 3pm that same day we can be out of stockWe are not holding on to your money, but we do like to contact our customers and see if they can wait to receive their product at a later dateWe apologize for any inconvenience, but this refund was issued and if you have any other questions please let us knowThanks
Hello, this order took over the business days to produceThe customer was not pleased with their experience with us so we are issuing a full refundThe refund will take 1-business days to reflect on their accountThank you
Revdex.com: This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/and assigned ID [redacted] Sent: Wednesday, April 20, 8:AM Subject: Re: [redacted] complaint I received the full refund from themI can close the complaintJessica L*** Sent from my iPhone
***o, we apologize for the inconvenience you experienced and we will definitely will accept full responsibility for this mistake on our endWe will have a check issued for a full refund to you immediatelyPlease provide who you would like the check made out to and we will have our accounting team take care of this for youThanks
Hello Jessica, Please be informed that the refund has been approved with transaction ID [redacted] So from our end the refund has been clearedYou may contact your bank regarding the refund by giving them the transaction ID to verify if it had went through or notAgain, we are dearly sorry for all inconveniences with your orderIf you have any questions or comments regarding your order, please feel free to get back to us in this ticket and we will do to the best of our abilities to assist you in the matterThank youRegards,Imprint.com
Dear Mary,We would first like to apologize for any and all inconvenience that you have had to face with your order but please know that we do understand your disappointment and frustration which is why our customer service representative offered a full remake on the last response from our sideWe request that you respond to that email from us so that we can resolve this issue as soon as possible because we do admit that this was an error from our side and you should not have to pay for our errorPlease also know that a remake will take about two weeks of time so we suggest you mention your deadline if you have one so we can figure out if we can have the remake delivered to you within that time frameWe hope that this mishap will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have done the most we can with the best of our abilities to help and serve them betterPlease reply back through the ticketing system so we can rectify this mishap as soon as possible, thank you.Sincerely,24HourWristbands.com
Hello, we are not sure of which policy you are referring toIf you could kindly send those screenshots that would be appreciated because the individuals who have access to changing the policy informed me that they did not edit any of our termsWe have no problem issuing a refund if the product is faulty, but if you are planning on getting a full refund the product would have to be sent back to us in fullWe look forward to hearing back from you so we can reach an agreement that works for both partiesThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Hello,I will close the case after this has been resolvedThe hours is up todayI am glad you are listening to the conversation because in that you will hear that we established the size in the first minutes and you will NEVER hear me ask to change my orderI did not realize I was dealing with a company that I had to double check sizes because it would be changed without my knowledge and without me askingWhen he sent that second proof we were talking about pricing at that point, so I was unaware I would have to continue to check something that he clearly knew I wantedAfter we talked about why the price was so different and he told me I was looking at a 12Xand I said "Oh ok" because I understood why at that pointFrom then, he sent me a 18Xinvoice, so he was aware of the size I wanted as wellIf he was confused about it he should have askedI proceeded to send him a screen shot of the shipping prices from a 18Xyard sign, which he said he did not get, but I did not get a not deliverable receiptAll I want is the yard signs the size I wantedAs much as we paid for them I know it would not cost your company near as much to remake this and be done than the hassle of us going back and forthYou would still make money off of us and we would continue to do business with your company and learn from the mistakes madeI do not understand why you would not make this right and keep a customerHad I ever asked him to change the size I would understandHad I selected the size myself I would understandBut, I called in to avoid these mistakes just like I called in last timeIf I wanted to click things myself and rely on computers to place an order I would have done it myself, but I did notI call in so the person on the phone can hear my order, know what I want, and do what I askNot know my order and place the order they want and then tell me I am out of luck because he changed the invoice and I did not realize someone would change my order without askingWe hope to hear from you today and can close this case
Dear [redacted] ,We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you receivedPlease know that we do not produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standardsWe understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provideIt is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourselfIt seems you were offered a $refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $refund but that is the most we are allowed to give as we have provided your order exactly as it was placedWe would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy themPlease contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via *** ** [redacted] Thanks for your patience with this matterPlease let us know if you have any other questionsThanks
Dear Jana S [redacted] We apologize for all and any inconvenience that you have had to face with your order, please know that we always try and do the most we can within our capabilities to satisfy our customers but there are some instances were even after all our efforts things still go wrong, that is what seemed to have happened with your order because we did try and expedite your order to meet your desired deadline but production ended up taking a bit more time than it was supposed to and hence this mishap occurredEven though we completed production on your order we have nonetheless agreed to cancel shipping and issue a full refund as your deadline has already passed but because of transaction errors your refund could not be processed so we have to reimburse you through either a check or a store credit if you choose to place another order and we promise to serve you better this time aroundPlease let us know how would you like to be reimbursed and we will act accordinglyWe hope this mishap does not tarnish our relationship as we have always prioritized our customers over all aspectsWe would also like to offer a 10% discount on a future order if you choose as a token of apologyPlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Hello, this order was a rush order which was not produced within the time frame selectedWe apologize for any inconvenience and delay that you had to deal withWe issued a full refund for this order and that refund will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The 15% refund can be issued to the card I have on file with the company within the next business days If this is not acceptable, please notify me immediately.Best, [redacted] ***
If you would like to keep the remake shirts we can issue a 25% refund or we can refund the order in full if you don't want them and would be willing to send them backPlease let us know how you would like to move forwardThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, May 14, 9:AM To: drteam Subject: ID [redacted] Re: Complaint ID [redacted] They said they would refund me money and they never didI would like to re-open this complaint -- [redacted] - The Place To Be [redacted] Regards,
Dear Customer, We are extremely sorry for any confusion or hassle this order may have caused youPlease know that our representative was only trying to inform you that a charge of $applies for our promotional extra bands Please note that this information is clearly stated on our ordering site, right below the commentsFor your convenience, I shall post the details here as well as attach a screenshot of that portion of the ordering site Note: [redacted] free wristbands are available to orders of silicone wristbands or moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch wristbands) or $(for inch, inch, and inch wristbands) will apply All free wristbands will be identical to the original order in size, message (including fonts and artwork) and selected optionsIf the original order contains multiple colors, then your free bands will be made in one of those colors, chosen at randomIf you have a color preference, please let us know and we will try to accommodate youAdditional colors, options, and rush services that are not included in your original order will require a surcharge Additionally, please know that additional charges such as tax, customs, etc are applicable on the orderThis information is noted right below the order subtotal It states: Subtotal does not include tax (if applicable) Please Note: The cut off time for Rush Production Order is 10AM CST Our representative did respond to both your support ticketsPlease note that responses are expected to be received within business hoursYou opened a ticket [redacted] on 4/at 14:07, to which we responded on 4/on 2:We have responded explaining all the allocated charges to youWe sincerely hope that any confusion you may have had has been resolved Nonetheless, if you still wish to cancel, we request you to kindly confirm cancellation via the ticketing systemRest assured that a full refund shall be issued upon cancellation However, if you wish to keep the order, we can excuse the shipping and handling fee on the promotional bands as well as the tax amount on your orderThe total refund would then be $ Please let us know how you wish to proceedA representative shall also open a ticket to inform you of the above mentioned information to ensure that you receive our message We are awaiting your responseThank you Warmest regards, 24hourwristbands / [redacted] Style Definitions */ Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Hello, this order was late and the customer will be refunded in fullThe refund will reflect on your account within 1-business daysThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order didn't ship from our officesThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, thank you for your postWe reviewed your order and we have seen that the order was actually placed for a total of wristbands which included the promotional free wristbandsWe have already disposed of the screen for this order and it was produced according to the specifications which were approved by the customer before we could move forwardSorry, but we will not produce an additional wristbands unless a new order is placedWe even offered a 20% coupon on a new orderThank you
Hello, thank you for contacting us with this claimWe have reviewed your order and your order was shipped in day and you selected day shipping so why would you expect the order to arrive in hours? We offer hour production and overnight shipping, but this was not selected We make it very clear that orders that are placed with us are sent to production the following business day unless the order is placed over the phone and specific same day requests are made and paid forThis order was made correctly and no refund will be issuedThis product has either been used or distributed alreadyPlease let us know if you have any other questions in regards to this matterThank you
Dear ***,We would first like to apologize for any inconvenience that you may have faced but please understand as our customer service representative explained to you through our ticketing system, that the font on your coolies turned out the way it did is because you chose that font and we produced your order exactly as you specified it to beWe understand that you could not see a preview of the font you chose on the coolie but there is a proof option that you can avail while ordering that would allow you to see how your coolie will look like before it goes into production so you can make adjustments to the design so it fits your likingAlso if you chose the design from scratch option while ordering you could see the preview of your order while designing it yourselfWe understand you frustration but please understand our situation as we only produced the order exactly according to your specificationIf you even called and inquired about how the font will look like on the coolie after placing the order since you could not see a preview we could have provided you with a digital representation or at least make changes that would suit your needWe certainly regret the fact that we could not make you happy with the product you needed for your wedding and we truly feel disappointed because of it which is why we are offering a 20% discount on your order which is the most we can do in this case as we have done nothing wrong but produce your order as specified by youWe hope that we were able to clarify this issue and hope that this mishap will not tarnish our relationship and prevent us from doing future business as we are also offering a further 10% discount on a future order of your choice as a token of apology and goodwill from our sidePlease contact us through our ticketing system or call us to avail the discount offered, thank you.Sincerely,24HourWristbands.com
Hello, we are not dismissing your complaint but we are in the business of customizing promotional productsIf the artwork provided to us can't be printed on a particular product we inform the customer that we do not advise moving forwardWe do not want to produce a product which is not up to our standards even if it means losing an orderAlso your complaint about inventory issues is something we deal with on a daily basisIt is very expensive to maintain high volumes of inventory so we are do our best to keep all of our products stocked, but sometimes a product goes out of stock during the production process because we are placing thousands of orders dailyThe product may be in stock at am, but by 3pm that same day we can be out of stockWe are not holding on to your money, but we do like to contact our customers and see if they can wait to receive their product at a later dateWe apologize for any inconvenience, but this refund was issued and if you have any other questions please let us knowThanks