Dear Cassie [redacted] We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/which was your desired deadlineWe hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurredPlease let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future businessThank you.Sincerely,24HourWristbands.Com
Dear Customer, We apologize for any inconvenience causedAllow us to clarifyPlease note that we have used the exact artwork that you have submitted and printed it accordingly, fully utilizing the print area, which is " H x " W as displayed on our website, on the cooliesThis is the standard print area for collapsible coolies Furthermore, note that there were no comments provided in the “Customer’s comments” section that specifically stated the size of the print that you wantedThus, the collies were printed using the area clearly advertised on our websiteHaving said that, note that as per what was advertised, you have received your product accordingly due to which your initial claim was denied as it cannot be considered a defect Nonetheless, we greatly value our customers and customer satisfaction is our top priorityWe are thus offering to remake the cooliesHowever, as you have a specific print area and were unhappy with the default print area that we advertise and use, we request you to kindly provide us with the specifications via the email sent to youWe are requesting this specification to ensure that the remade coolies are nothing short of perfect for youOnce we receive your preferred measurements, we will duly proceed with the remake as per your desired settlementWe hope this resolves the issuePlease respond back to the emailYour cooperation and understanding is highly appreciated Thank you Best regards, Imprint.com
[redacted] We appreciate having you as a client since and we also understand that the quality of the products did not meet your expectations in the long runHowever, please do understand that the metallic effect does not come in during the chemical mix by itself - nothing will last in the heat of silicon melting process, but it has to be coated later on for the glittering effectHowever, the duration will vary depending on the daily activities like the kind of shampoo or shower gel used, the amount of sweat that gets to the bands, etcWe are sincerely sorry to inform you that since the claim was filed after about more than three months of the product delivery date, we cannot process your claim with a complete refund or a remakeFeel free to look into our terms and conditions under RETURN & REFUND POLICY.However, we do respect our clients trust in the products and services we provide so please state the order number of the previous Metallic Gold Wristbands you have ordered and we will investigate the issue in order to provide you with wristbands nothing less than perfect along with a 15% discount on the next order you place with us.Again, we apologize for all the inconvenience caused and we look forward to doing better business with you in the future.Thank you for your patience and cooperation.Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I provided the business with all of the information they requestedTheir response of asking me to provide more pictures is a lieI supplied them with all the photos they asked forThey did offer me a 15% refund, however I have not received this refund yetAfter a little bit of research on this company, it seems as tho I am not the only pissed off customer
Hello, thanks for your postWe have actually had to cancel and refund this order in full due to inventory issues on the product selectedThe refund will reflect on the customer's account within 1-business daysWe appreciate your patience and understanding with this matterThanks
Hello, we can confirm that the customer was refunded in fullWe apologize for any inconvenience this has caused the customerWe can confirm that the order did not shipThanks for your patience with this matterThe refund should have reflected on your account by nowPlease let us know if you have any other questionsThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The company did follow through on their discount offer and it was received by my bank
Dear Customer, We would like to sincerely apologize for the inconvenience We have looked into the records of your orderAllow us to clarify that the $ for the promotional bands is charged for shipping and handlingWe provide free customization of the bands Furthermore, please note that you chose Standard production and shipping which was estimated timeframes that are subject to a range of factors, and thus may take up to 3-weeksHaving said that, we are extremely sorry that your order took longer than the usual standard production & standard shipping times due to the additional selection of the inside message We apologize for any miscommunication and would like for you to know that 24hourwristbands.com & [redacted] are sister concerns, thus if you had received an email from [redacted] , please know that it was not a spam message Per ticket # [redacted] where you have recently responded on 12/at 09:31, you stated that you were expecting a refund of $30, which is 40% of your order total of $We have responded back stating that the refund will be issued For your convenience, we have pushed the refund out so you do not have to wait longFeel free to respond back to the ticket to receive the transaction ID for the refundAs we have resolved this issue directly with you via the ticketing system, we hope this is resolved We truly hope that you like the products and will be able to put them to useAgain, our sincerest apologies for the ordealWe hope this will not tarnish our relationship with you and we hope to serve you better in the futureAs an extended token of apology and courtesy, we would like to offer you a 10% discount on your next order with usFeel free to call us to apply the discount on a future order or for any further queries Thank you Regards, 24hourwristbands.com / [redacted] Style Definitions */
Hello, thanks for your postA total refund of $was issued and the customer approved because of the style change for the wristbandThe order had store credit which was used and the remainder was refundedWe do not feel any additional refund should be issuedThanks
Hello, we have issued a refund for this orderThe refund in the amount of $was issued on 8/19/If you have any other questions, please let us knowThe refund will reflect on your account within 1-business daysThank you
Microsoft [redacted] Explorer Dear Customer, We are extremely sorry that you were not happy with your productPlease understand that minor visual imperfections may exist on custom printed productsHowever, these effects are acceptable within industry standards and the products cannot really be considered defective Nonetheless, please know that customer satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and servicesPlease know a full refund is not possible as some non-refundable finances/services & non-reusable resources have already been invested on this orderHowever, due to your immense dissatisfaction on the products, we are willing to accept your request of 75% refundPlease note: You paid a total of $for this order 75% of $= $ Please know that we have already refunded you $earlier Charged Amount $ Refunded Amount $ Remaining Balance $ $ - $25.12= $ We have reimbursed the remaining amount of $back to your cardRefund of $to transaction [redacted] Feel free check with your bankPlease note that it may take the bank a few business days to process the transaction and for the credit to reflect on your statement A customer service representative shall also get in touch with you via the ticketing system to inform you of the aboveWe hope this issue is resolved Warmest regards, [redacted] / [redacted] Style Definitions */
Dear [redacted] We are extremely sorry for the inconveniencePlease know that the yellow koozies you selected were the standard industrial yellowAny specific yellow would require a particular PMS color for that particular shade that customer may requireNonetheless, we are extremely sorry that you were not satisfied with the product color As per our records, we have further discussed the issue in the ongoing ticket [redacted] , where we have already offered you with an extended refund for the koozies on 02/at 2:28:39, to which you agreed on 2/at 12:04:Please know that the refund has already been issued and allow 3-business days for it to reflect upon your credit card Please know that customer satisfaction is a top priority to usThus, as an added courtesy, we would like to offer you a 10% courtesy discount on a future order, should you choose to have one with usTo opt for the discount, simply open a ticket under the new order and refer to this order numberA customer service representative shall promptly process the discount to your card Again, we would like to sincerely apologize for the inconvenienceWe hope this issue is resolvedPlease feel free to write in the ticket for any queries Warmest regards, [redacted] / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I've contacted your company multiple times and I said I received remakeThat's not this issue at handThe remark size and original size of logos are totally differentThe remake wa how I wanted the originals printedYour company never gave me a proof I've attracted photosLeft is reprint and right is original print
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have now received the refund offered by the company and consider the matter to be resolved to my satisfaction.Thank you for your assistance with this matter
Dear [redacted] ,Please accept our most sincere apologies for all the hassle you have had to go through with your order, please know that the reorder for the tote bags were indeed produced accordingly to the artwork that was attached but it seems the artwork attached on the reorder was not the one that was approved on the original orderEven though we produced the order exactly as it was placed we do realize your disappointment with the product you received, please know our customers and the service we provide to them are of utmost importance to us so having you displeased and the way this order turned out is very disheartening for usWe can offer a refund for your order or a remake for the bags that you never used and a 10% discount on a future order as a token of apology and goodwillOne of our customer service representatives shall immediately get in touch with you via the ticketing system to notify you about the refund or a remake for the order Please respond to us via that ticket regarding any queries or assistance that you may require with the order We would like to sincerely apologize again for all the inconvenience.Warmest regards, 24hourwristbands.com
Hello, I have seen that a full refund was issued on 6/3/and should reflect on the customer's account by nowWe apologize for any inconvenience and we thank you for your patience with this matterPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .While they did ship me the product, I did not have any choice but to receive it because of their non-existent customer service.I emailed them twice to cancel my full order to which they ignored.I called them about times throughout the day to which their line was busy.On one occasion I was able to get on a call queue and after waiting minutes I received a busy signal.Yet, I was able to get in touch with their sales department easily, but they refused to help me cancel my order or contact the correct people.As I stated in my complaint, this is an unethical company that should be forced to provide FULL pricing before a customer approves an order
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $Thanks for your patience with this matterThe refund will reflect on your account within 1- business daysWe are not sure why your order was sent to our Chinese facility instead of being produced in our Texas officesWe apologize for the inconveniencePlease let us know if you have any other questionsThanks
Dear Customer,Thank you for contacting us and we apologize for any and all inconvenience you may have faced regarding your order with usYour order [redacted] was placed on 2017-03-at 14:24, after cut-off timePer terms: Cut-off time for next-day production on all orders is AM.Standard production & shipping times were chosen for your order.Please note that these are only estimated time-frames and are not guaranteed to meet deadlinesNote that all production & shipping times are in business days.Nonetheless, as you ordered these items for your event on March 18, to ensure that the items reach you by 3/17, the shipping must be upgraded for an additional charge of $And as a one-time courtesy, we are expediting this order shipment at our own cost to ensure that this deadline is met so that you can use these items for your important event.We have already shipped out your expedited order via [redacted] Scheduled delivery: Fri 3/17/by 8:pm [redacted] **We hope this resolves the issueFeel free to contact us back for any further queriesThank you.Best Regards, [redacted]
Dear Cassie [redacted] We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/which was your desired deadlineWe hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurredPlease let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future businessThank you.Sincerely,24HourWristbands.Com
Dear Customer, We apologize for any inconvenience causedAllow us to clarifyPlease note that we have used the exact artwork that you have submitted and printed it accordingly, fully utilizing the print area, which is " H x " W as displayed on our website, on the cooliesThis is the standard print area for collapsible coolies Furthermore, note that there were no comments provided in the “Customer’s comments” section that specifically stated the size of the print that you wantedThus, the collies were printed using the area clearly advertised on our websiteHaving said that, note that as per what was advertised, you have received your product accordingly due to which your initial claim was denied as it cannot be considered a defect Nonetheless, we greatly value our customers and customer satisfaction is our top priorityWe are thus offering to remake the cooliesHowever, as you have a specific print area and were unhappy with the default print area that we advertise and use, we request you to kindly provide us with the specifications via the email sent to youWe are requesting this specification to ensure that the remade coolies are nothing short of perfect for youOnce we receive your preferred measurements, we will duly proceed with the remake as per your desired settlementWe hope this resolves the issuePlease respond back to the emailYour cooperation and understanding is highly appreciated Thank you Best regards, Imprint.com
[redacted] We appreciate having you as a client since and we also understand that the quality of the products did not meet your expectations in the long runHowever, please do understand that the metallic effect does not come in during the chemical mix by itself - nothing will last in the heat of silicon melting process, but it has to be coated later on for the glittering effectHowever, the duration will vary depending on the daily activities like the kind of shampoo or shower gel used, the amount of sweat that gets to the bands, etcWe are sincerely sorry to inform you that since the claim was filed after about more than three months of the product delivery date, we cannot process your claim with a complete refund or a remakeFeel free to look into our terms and conditions under RETURN & REFUND POLICY.However, we do respect our clients trust in the products and services we provide so please state the order number of the previous Metallic Gold Wristbands you have ordered and we will investigate the issue in order to provide you with wristbands nothing less than perfect along with a 15% discount on the next order you place with us.Again, we apologize for all the inconvenience caused and we look forward to doing better business with you in the future.Thank you for your patience and cooperation.Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I provided the business with all of the information they requestedTheir response of asking me to provide more pictures is a lieI supplied them with all the photos they asked forThey did offer me a 15% refund, however I have not received this refund yetAfter a little bit of research on this company, it seems as tho I am not the only pissed off customer
We have sent this to our customer relations team to definitely be more aware of moving forwardThank you
Hello, thanks for your postWe have actually had to cancel and refund this order in full due to inventory issues on the product selectedThe refund will reflect on the customer's account within 1-business daysWe appreciate your patience and understanding with this matterThanks
Hello, we can confirm that the customer was refunded in fullWe apologize for any inconvenience this has caused the customerWe can confirm that the order did not shipThanks for your patience with this matterThe refund should have reflected on your account by nowPlease let us know if you have any other questionsThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The company did follow through on their discount offer and it was received by my bank
Dear Customer, We would like to sincerely apologize for the inconvenience We have looked into the records of your orderAllow us to clarify that the $ for the promotional bands is charged for shipping and handlingWe provide free customization of the bands Furthermore, please note that you chose Standard production and shipping which was estimated timeframes that are subject to a range of factors, and thus may take up to 3-weeksHaving said that, we are extremely sorry that your order took longer than the usual standard production & standard shipping times due to the additional selection of the inside message We apologize for any miscommunication and would like for you to know that 24hourwristbands.com & [redacted] are sister concerns, thus if you had received an email from [redacted] , please know that it was not a spam message Per ticket # [redacted] where you have recently responded on 12/at 09:31, you stated that you were expecting a refund of $30, which is 40% of your order total of $We have responded back stating that the refund will be issued For your convenience, we have pushed the refund out so you do not have to wait longFeel free to respond back to the ticket to receive the transaction ID for the refundAs we have resolved this issue directly with you via the ticketing system, we hope this is resolved We truly hope that you like the products and will be able to put them to useAgain, our sincerest apologies for the ordealWe hope this will not tarnish our relationship with you and we hope to serve you better in the futureAs an extended token of apology and courtesy, we would like to offer you a 10% discount on your next order with usFeel free to call us to apply the discount on a future order or for any further queries Thank you Regards, 24hourwristbands.com / [redacted] Style Definitions */
Hello, thanks for your postA total refund of $was issued and the customer approved because of the style change for the wristbandThe order had store credit which was used and the remainder was refundedWe do not feel any additional refund should be issuedThanks
Hello, we have issued a refund for this orderThe refund in the amount of $was issued on 8/19/If you have any other questions, please let us knowThe refund will reflect on your account within 1-business daysThank you
Microsoft [redacted] Explorer Dear Customer, We are extremely sorry that you were not happy with your productPlease understand that minor visual imperfections may exist on custom printed productsHowever, these effects are acceptable within industry standards and the products cannot really be considered defective Nonetheless, please know that customer satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and servicesPlease know a full refund is not possible as some non-refundable finances/services & non-reusable resources have already been invested on this orderHowever, due to your immense dissatisfaction on the products, we are willing to accept your request of 75% refundPlease note: You paid a total of $for this order 75% of $= $ Please know that we have already refunded you $earlier Charged Amount $ Refunded Amount $ Remaining Balance $ $ - $25.12= $ We have reimbursed the remaining amount of $back to your cardRefund of $to transaction [redacted] Feel free check with your bankPlease note that it may take the bank a few business days to process the transaction and for the credit to reflect on your statement A customer service representative shall also get in touch with you via the ticketing system to inform you of the aboveWe hope this issue is resolved Warmest regards, [redacted] / [redacted] Style Definitions */
Dear [redacted] We are extremely sorry for the inconveniencePlease know that the yellow koozies you selected were the standard industrial yellowAny specific yellow would require a particular PMS color for that particular shade that customer may requireNonetheless, we are extremely sorry that you were not satisfied with the product color As per our records, we have further discussed the issue in the ongoing ticket [redacted] , where we have already offered you with an extended refund for the koozies on 02/at 2:28:39, to which you agreed on 2/at 12:04:Please know that the refund has already been issued and allow 3-business days for it to reflect upon your credit card Please know that customer satisfaction is a top priority to usThus, as an added courtesy, we would like to offer you a 10% courtesy discount on a future order, should you choose to have one with usTo opt for the discount, simply open a ticket under the new order and refer to this order numberA customer service representative shall promptly process the discount to your card Again, we would like to sincerely apologize for the inconvenienceWe hope this issue is resolvedPlease feel free to write in the ticket for any queries Warmest regards, [redacted] / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I've contacted your company multiple times and I said I received remakeThat's not this issue at handThe remark size and original size of logos are totally differentThe remake wa how I wanted the originals printedYour company never gave me a proof I've attracted photosLeft is reprint and right is original print
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have now received the refund offered by the company and consider the matter to be resolved to my satisfaction.Thank you for your assistance with this matter
Dear [redacted] ,Please accept our most sincere apologies for all the hassle you have had to go through with your order, please know that the reorder for the tote bags were indeed produced accordingly to the artwork that was attached but it seems the artwork attached on the reorder was not the one that was approved on the original orderEven though we produced the order exactly as it was placed we do realize your disappointment with the product you received, please know our customers and the service we provide to them are of utmost importance to us so having you displeased and the way this order turned out is very disheartening for usWe can offer a refund for your order or a remake for the bags that you never used and a 10% discount on a future order as a token of apology and goodwillOne of our customer service representatives shall immediately get in touch with you via the ticketing system to notify you about the refund or a remake for the order Please respond to us via that ticket regarding any queries or assistance that you may require with the order We would like to sincerely apologize again for all the inconvenience.Warmest regards, 24hourwristbands.com
Hello, I have seen that a full refund was issued on 6/3/and should reflect on the customer's account by nowWe apologize for any inconvenience and we thank you for your patience with this matterPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .While they did ship me the product, I did not have any choice but to receive it because of their non-existent customer service.I emailed them twice to cancel my full order to which they ignored.I called them about times throughout the day to which their line was busy.On one occasion I was able to get on a call queue and after waiting minutes I received a busy signal.Yet, I was able to get in touch with their sales department easily, but they refused to help me cancel my order or contact the correct people.As I stated in my complaint, this is an unethical company that should be forced to provide FULL pricing before a customer approves an order
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $Thanks for your patience with this matterThe refund will reflect on your account within 1- business daysWe are not sure why your order was sent to our Chinese facility instead of being produced in our Texas officesWe apologize for the inconveniencePlease let us know if you have any other questionsThanks
Dear Customer,Thank you for contacting us and we apologize for any and all inconvenience you may have faced regarding your order with usYour order [redacted] was placed on 2017-03-at 14:24, after cut-off timePer terms: Cut-off time for next-day production on all orders is AM.Standard production & shipping times were chosen for your order.Please note that these are only estimated time-frames and are not guaranteed to meet deadlinesNote that all production & shipping times are in business days.Nonetheless, as you ordered these items for your event on March 18, to ensure that the items reach you by 3/17, the shipping must be upgraded for an additional charge of $And as a one-time courtesy, we are expediting this order shipment at our own cost to ensure that this deadline is met so that you can use these items for your important event.We have already shipped out your expedited order via [redacted] Scheduled delivery: Fri 3/17/by 8:pm [redacted] **We hope this resolves the issueFeel free to contact us back for any further queriesThank you.Best Regards, [redacted]