Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I ordered wristbands on May 12, I selected a day production time and day delivery timeAs of today, June 7, I HAVE NOT received these wristbandsThis was purchased for an event that we had for June 2-4, We no longer are able nor do we want these wristbandsWhen I called last Wednesday, June 1, I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, As stated, we still have not received these wristbandsThe tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, I made a much larger order of wristbands on May 11, that we received in plenty of timeI also received an e-mail on May 13, that BOTH of my orders we ready for productionWhen asked why we did not receive the smaller order [redacted] but received the larger order [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receiveThe order # is [redacted] The total for this order was $I am not able to use these wristbands anymore because the event is over Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The products were, indeed, delivered on time in response to this Revdex.com complaint Thank you
Dear Customer, We are extremely sorry for the delayHowever, please know that we have recently refunded you, fully, the amount of $to transaction [redacted] Feel free to use this transaction ID to check with your bankRest assured that the refund has been processed from our endIt may take the bank a few business days to process the transaction for it to show upThank you so very much for your patience and cooperation We sincerely hope this issue is now resolved The 10% courtesy discount on your future order still stands Best regards, 24HourWristbands.com / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will send back the product for a full refundAttached are the pictures of the policy that was changed immediately after I pointed out that policy #clearly stated that I was in full rights for a full refund but instead I was told that a full refund was not possible by different employees who responded to my emails so it was not by just personI tried to settle this directly with your company and didn't want to go this route but couldn't a satisfactory settlementWhen I pointed out the policy it was illegally changedI hope this is brought to the attention of who ever is in charge of this department
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find after a talking with them directly and discussing a different outcome and solution satisfactory to me I am ready to close this case
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find it difficult to believe they could not find my order After filing my complaint, the company suddenly became responsive I requested a credit in March and continually followed their procedure with no resolution until I filed the Revdex.com complaint They gave me the credit as of 5/4/which has been applied to the credit card used.This complaint has been resolved.Thank you, [redacted] ***
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in production and we apologize for any inconvenience this has caused the customerWe can confirm that the order did ship and was delivered via *** ** [redacted] The refund will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I would like to note that this is different than the stories they have given me and I hope they keep their word on the refundThank you!
Dear Customer, We sincerely apologize for any inconvenience you may have faced regarding your order with usAs per the records, you have approved the proof with the grey imprint color on the maroon cupsWe have produced the order in exact accordance to the specifications chosenKindly note that proofs are merely digital images and cannot match the actual products exactly as the colors on-screen may appear brighter, more vibrant due to various factors such as screen settings, resolutions, brightness, contrast, etcWe also mention this in our policies which all our customers must agree to before submitting their orderRelevant terms are provided below for convenience:---PROOFING AND ORDER PREVIEWSProofs and order previews from our website enable you to preview and approve a product to make sure the artwork or design comes out the way how it should be & if the color combination looks good when they're put together, but they will not depict the final product exactly as they are merely computer-generated imagesProofs or order previews from our website are just approximate previews and do not guarantee an exact matchCOLOR MATCHINGExact PMS color matches are not availableWe try to match your color selections as closely as possible using PMS numbers as a reference onlyWhen a difference of color occurs, no grounds for a remake, redo or refund will be given.WEBSITE IMAGESAll website images are animated and made to resemble the productVariations between image and product will happenExact match of website images and product is not guaranteed.---Thus, please note that order was produced in accordance to the invoice and as per the limitation clearly disclaimed in and set forth by our merchant policiesThus, the items cannot be termed as defectiveNonetheless, customer satisfaction is a priority to usWe have thus informed you that the maximum compensation we are able to provide solely for your dissatisfaction is a 20% courtesy refund on your this orderPlease acknowledge that you have agreed for this refund to be credited back to youThe refund shall be processed dulyThank you.Regards,24hourwristbands.com
Hello, your order was shipped via Fed Ex [redacted] on 9/21/15, but it looks as though it was lost in transitThe product was supposed to be delivered to the address below: [redacted] *** [redacted] ***United StatesWe are not sure why the order was not delivered, but since you did not receive your product we will issue a full refund in the amount of $and it will reflect on your account within 1-business daysPlease let us know if you have any other questionsThank you
Hello, we went ahead and issued a refund for $for the rush shipping on your order We apologize for the delays, but we will have this refund reflect on your account within 1-business dayThank you
Hello, thank you for contacting usWe went ahead and issued a full refund for this order even though a remake was createdWe apologize for any inconvenience you have experiencedThe refund will reflect on your account within 1-business daysPlease let us know if you have any other questions Thank you
Hello, this order was placed with our company through our online ordering systemThe customer approved the order and it was produced within business days which is under the standard production time frame of 7-business daysThe customer has received the order and has not contacted us with any issues regarding the product they receivedOrder was shipped and delivered via [redacted] ** [redacted] If the customer does not want the product, we ask that they return it in full for a refundThank you
Hello [redacted] ,We sincerely apologize for the inconvenienceWe have looked through the records of your order and although our representatives did state correctly that there will be a price increase, they failed to provide a proper explanationAllow us to clarifyAs we are a printing company, we do not produce any material on which we printWe fully handle the entire designing and customization processes, however, the merchandise is bought from vendorsWe stock certain materials in large quantity; however, there are products that we purchase from our vendors in an order by order basisOne of these products are the Rotate Flash Drive 2GBWe purchase them once an order is placedThe invoice price is given as the estimate for the previous purchase, at which time they were out of stock onThis time when we placed our purchase order with our vendor and were informed that the price had gone up by $per unitWe humbly apologize for the confusion caused if our reps failed to explain this to you in a proper wayYour order for the flash drive is still on holdOur company is ready and willing to help you resolve this matter We have had a supervisor send you a voicemail and also email you at [redacted] We urge you to reply back informing how would you like to settle this Thank you for your cooperationBest regards,Imprint.comNetbrands Media Corp
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please know that you had different line items on your order which is why you were charged on them individually for shippingThe reason why we charge separately for shipping and production on different line items is so that one line items shipping and production specification does not conflict with another, for example if your first line item has finished production before the second one then it should not have to wait for the second line item and can be shipped separately but nonetheless we do understand your disappointment and would like you to know that this is the protocol we follow when it comes to multiple line items and please understand that we do not charge shipping as we use an external shipping carrier and we keep shipping charges according to them so there is not much we can do from our end in this situation at the moment but we would like to offer a $refund on your order for this issue in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for the refund and we will process it accordingly, thank you.Sincerely,24HourWristbands.com
Hello, thank you for contacting usWe see that you received your product last week, but since you went ahead and rejected the package like we advised we will issue a refund for the remainder of the total amountPlease allow 1-business days for the refund to reflect on your accountPlease let us know if you have any other questionsThanks
Dear ***,We apologize for any inconvenience that you may have faced but please know that in order to resolve your issue we require your order number so we can look into your order and figure out what actually went wrong so we suggest you provide your order number hereAlso we will need you to provide pictures of the defects your claiming on the product you received so we suggest you contact us through our ticketing system and provide multiple pictures of multiple wristbands in one frame for us to verify the defect and process your claim accordinglyPlease know that we as a company have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve our customer so if your claim is indeed verified to be defective we will take necessary steps to rectify the issueWe will be waiting for your reply, thank youSincerely,24HourWristbands.com
Hello, thanks for your postWe had the full refund approved for this order yesterday and it should reflect on your account within 1-business days from todayIf you have any other questions, please let us know how we can helpThank you
Hello, we apologize for the inconvenience of the order not being produced within the time frame that you needed the product, but we have issued a full refund for the product and canceled the production and have disposed of the productsUnfortunately if an order has not been produced in full and/or shipped before a cancellation and full refund is issued we do not ship the product outPlease let us know if you have any other questionsThe refund will reflect on your account within 1-business daysThank you
Dear [redacted] We apologize if the products are not exactly what you expected them to beBut please note that we produced the product using the exact colors you chosePlease understand that the only reason the products are not exactly the same as the website image is because the latter is merely a digital representation, and will thus vary from the product itself Please refer to our terms and conditions below: --------------------------------------------------------------------------------...⇄ WEBSITE IMAGES All website images are animated and made to resemble the productVariations between image and product will happenExact match of website images and product is not guaranteed Based on the terms and conditions above, our representative denied the claimNonetheless, for you inconvenience, you were offered a courtesy refund of 10% on the order even though the order cannot be termed defective as we sent you the order with the exact specifications you asked for However, as you are displeased with the order, we shall have one of our customer service representatives contact you via our ticketing system to address your dissatisfaction and provide you with other alternatives We hope that you will cooperate with us Thank you Regards, Netbrands Media Corporation / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I ordered wristbands on May 12, I selected a day production time and day delivery timeAs of today, June 7, I HAVE NOT received these wristbandsThis was purchased for an event that we had for June 2-4, We no longer are able nor do we want these wristbandsWhen I called last Wednesday, June 1, I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, As stated, we still have not received these wristbandsThe tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, I made a much larger order of wristbands on May 11, that we received in plenty of timeI also received an e-mail on May 13, that BOTH of my orders we ready for productionWhen asked why we did not receive the smaller order [redacted] but received the larger order [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receiveThe order # is [redacted] The total for this order was $I am not able to use these wristbands anymore because the event is over Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The products were, indeed, delivered on time in response to this Revdex.com complaint Thank you
Dear Customer, We are extremely sorry for the delayHowever, please know that we have recently refunded you, fully, the amount of $to transaction [redacted] Feel free to use this transaction ID to check with your bankRest assured that the refund has been processed from our endIt may take the bank a few business days to process the transaction for it to show upThank you so very much for your patience and cooperation We sincerely hope this issue is now resolved The 10% courtesy discount on your future order still stands Best regards, 24HourWristbands.com / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will send back the product for a full refundAttached are the pictures of the policy that was changed immediately after I pointed out that policy #clearly stated that I was in full rights for a full refund but instead I was told that a full refund was not possible by different employees who responded to my emails so it was not by just personI tried to settle this directly with your company and didn't want to go this route but couldn't a satisfactory settlementWhen I pointed out the policy it was illegally changedI hope this is brought to the attention of who ever is in charge of this department
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find after a talking with them directly and discussing a different outcome and solution satisfactory to me I am ready to close this case
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find it difficult to believe they could not find my order After filing my complaint, the company suddenly became responsive I requested a credit in March and continually followed their procedure with no resolution until I filed the Revdex.com complaint They gave me the credit as of 5/4/which has been applied to the credit card used.This complaint has been resolved.Thank you, [redacted] ***
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in production and we apologize for any inconvenience this has caused the customerWe can confirm that the order did ship and was delivered via *** ** [redacted] The refund will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I would like to note that this is different than the stories they have given me and I hope they keep their word on the refundThank you!
Dear Customer, We sincerely apologize for any inconvenience you may have faced regarding your order with usAs per the records, you have approved the proof with the grey imprint color on the maroon cupsWe have produced the order in exact accordance to the specifications chosenKindly note that proofs are merely digital images and cannot match the actual products exactly as the colors on-screen may appear brighter, more vibrant due to various factors such as screen settings, resolutions, brightness, contrast, etcWe also mention this in our policies which all our customers must agree to before submitting their orderRelevant terms are provided below for convenience:---PROOFING AND ORDER PREVIEWSProofs and order previews from our website enable you to preview and approve a product to make sure the artwork or design comes out the way how it should be & if the color combination looks good when they're put together, but they will not depict the final product exactly as they are merely computer-generated imagesProofs or order previews from our website are just approximate previews and do not guarantee an exact matchCOLOR MATCHINGExact PMS color matches are not availableWe try to match your color selections as closely as possible using PMS numbers as a reference onlyWhen a difference of color occurs, no grounds for a remake, redo or refund will be given.WEBSITE IMAGESAll website images are animated and made to resemble the productVariations between image and product will happenExact match of website images and product is not guaranteed.---Thus, please note that order was produced in accordance to the invoice and as per the limitation clearly disclaimed in and set forth by our merchant policiesThus, the items cannot be termed as defectiveNonetheless, customer satisfaction is a priority to usWe have thus informed you that the maximum compensation we are able to provide solely for your dissatisfaction is a 20% courtesy refund on your this orderPlease acknowledge that you have agreed for this refund to be credited back to youThe refund shall be processed dulyThank you.Regards,24hourwristbands.com
Hello, your order was shipped via Fed Ex [redacted] on 9/21/15, but it looks as though it was lost in transitThe product was supposed to be delivered to the address below: [redacted] *** [redacted] ***United StatesWe are not sure why the order was not delivered, but since you did not receive your product we will issue a full refund in the amount of $and it will reflect on your account within 1-business daysPlease let us know if you have any other questionsThank you
Hello, we went ahead and issued a refund for $for the rush shipping on your order We apologize for the delays, but we will have this refund reflect on your account within 1-business dayThank you
Hello, thank you for contacting usWe went ahead and issued a full refund for this order even though a remake was createdWe apologize for any inconvenience you have experiencedThe refund will reflect on your account within 1-business daysPlease let us know if you have any other questions Thank you
Hello, this order was placed with our company through our online ordering systemThe customer approved the order and it was produced within business days which is under the standard production time frame of 7-business daysThe customer has received the order and has not contacted us with any issues regarding the product they receivedOrder was shipped and delivered via [redacted] ** [redacted] If the customer does not want the product, we ask that they return it in full for a refundThank you
Hello [redacted] ,We sincerely apologize for the inconvenienceWe have looked through the records of your order and although our representatives did state correctly that there will be a price increase, they failed to provide a proper explanationAllow us to clarifyAs we are a printing company, we do not produce any material on which we printWe fully handle the entire designing and customization processes, however, the merchandise is bought from vendorsWe stock certain materials in large quantity; however, there are products that we purchase from our vendors in an order by order basisOne of these products are the Rotate Flash Drive 2GBWe purchase them once an order is placedThe invoice price is given as the estimate for the previous purchase, at which time they were out of stock onThis time when we placed our purchase order with our vendor and were informed that the price had gone up by $per unitWe humbly apologize for the confusion caused if our reps failed to explain this to you in a proper wayYour order for the flash drive is still on holdOur company is ready and willing to help you resolve this matter We have had a supervisor send you a voicemail and also email you at [redacted] We urge you to reply back informing how would you like to settle this Thank you for your cooperationBest regards,Imprint.comNetbrands Media Corp
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please know that you had different line items on your order which is why you were charged on them individually for shippingThe reason why we charge separately for shipping and production on different line items is so that one line items shipping and production specification does not conflict with another, for example if your first line item has finished production before the second one then it should not have to wait for the second line item and can be shipped separately but nonetheless we do understand your disappointment and would like you to know that this is the protocol we follow when it comes to multiple line items and please understand that we do not charge shipping as we use an external shipping carrier and we keep shipping charges according to them so there is not much we can do from our end in this situation at the moment but we would like to offer a $refund on your order for this issue in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for the refund and we will process it accordingly, thank you.Sincerely,24HourWristbands.com
Hello, thank you for contacting usWe see that you received your product last week, but since you went ahead and rejected the package like we advised we will issue a refund for the remainder of the total amountPlease allow 1-business days for the refund to reflect on your accountPlease let us know if you have any other questionsThanks
Dear ***,We apologize for any inconvenience that you may have faced but please know that in order to resolve your issue we require your order number so we can look into your order and figure out what actually went wrong so we suggest you provide your order number hereAlso we will need you to provide pictures of the defects your claiming on the product you received so we suggest you contact us through our ticketing system and provide multiple pictures of multiple wristbands in one frame for us to verify the defect and process your claim accordinglyPlease know that we as a company have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve our customer so if your claim is indeed verified to be defective we will take necessary steps to rectify the issueWe will be waiting for your reply, thank youSincerely,24HourWristbands.com
Hello, thanks for your postWe had the full refund approved for this order yesterday and it should reflect on your account within 1-business days from todayIf you have any other questions, please let us know how we can helpThank you
Hello, we apologize for the inconvenience of the order not being produced within the time frame that you needed the product, but we have issued a full refund for the product and canceled the production and have disposed of the productsUnfortunately if an order has not been produced in full and/or shipped before a cancellation and full refund is issued we do not ship the product outPlease let us know if you have any other questionsThe refund will reflect on your account within 1-business daysThank you
Dear [redacted] We apologize if the products are not exactly what you expected them to beBut please note that we produced the product using the exact colors you chosePlease understand that the only reason the products are not exactly the same as the website image is because the latter is merely a digital representation, and will thus vary from the product itself Please refer to our terms and conditions below: --------------------------------------------------------------------------------...⇄ WEBSITE IMAGES All website images are animated and made to resemble the productVariations between image and product will happenExact match of website images and product is not guaranteed Based on the terms and conditions above, our representative denied the claimNonetheless, for you inconvenience, you were offered a courtesy refund of 10% on the order even though the order cannot be termed defective as we sent you the order with the exact specifications you asked for However, as you are displeased with the order, we shall have one of our customer service representatives contact you via our ticketing system to address your dissatisfaction and provide you with other alternatives We hope that you will cooperate with us Thank you Regards, Netbrands Media Corporation / [redacted] Style Definitions */