Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You over charged me to begin with which is WHY the original $was refundedRefund me the $you promised and the dispute will be closedUntil then, noYour business practices are dispicable and how.you treat a family, who purchased a product to help raise funds.for the cancer we are dealing with, is downright shamefulI am ashamed FOR you, because obviously you have none yourself Regards,
Dear [redacted] ,We would first like to apologize for any inconvenience that you had to face but upon checking your order after you provided the order number it seems your order was shipped through [redacted] and it was delivered on 19/10/even though your deadline was 21/10/We also apologize for any misinformation that you may have been provided regarding the production and shipping specifications but please know that only rush specifications can be guaranteed and not standard so when we said that we could not guarantee your delivery time it was because of standard shipping which was chosen by you that shipping companies themselves do not guaranteeWe only produce the products and cannot control what happens after an order is shipped out as the shipping carriers are not controlled by us, as per our records we have delivered your order before your desired deadline no matter what the shipping specifications wereWe hope this misunderstanding does not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order of your choice as a token of apology and gratitudePlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Dear [redacted] ***,First and foremost we would like to apologize for the late response, as well as the unfortunate experiences you had with usWe just want you to know that we would go above and beyond for our customer because we value our customers the most in our businessAccording to your statement of our customer service we do not tolerate that kind of action and behavior, [redacted] if you could provide us with your order number we will get not only your refund but also a rightful apology for this matterOf course an appropriate action will be taken toward the customer service rep that did not act right according to our Netbrands customer service guideline Once again we do apologize for this matter
Hello, thanks for your postYou were not hung up on by our representativesWe have had a system error that drops some phone calls randomly in our queue once they hit a certain amount of time waitingI do see that a refund in the amount of $was agreed upon and that will be issued within the next couple days and it takes 1-additional business days to reflect on your accountWe thank you for your cooperation with this matterPlease let us know if you have any other questionsThank you
Hello Mr [redacted] , We hope you are doing wellWe duly apologize that your rush order was delayed by one dayWe have had our customer service manager contact you regarding a settlementAs per the conversation we have offered to refund you the rush production and rush shipping fee [$+ $ = $58.79] on the order, and you have accepted the refund amount as a settlementWe have already requested for a confirmation via emailPlease respond to that email to confirmOnce we receive your confirmation, the refund will be promptly processed We would like to apologize again for any inconvenience caused and we truly hope that you liked the productsWe hope you will give us a chance to serve you better in the futureFor any further queries, feel free to contact us Thank you Best regards, [redacted] Netbrands Media Corp / [redacted] Style Definitions */
I thank you for being a company that has decided to stand by your product and do the right thing by fully refunding meI appreciate itRespectfully,Kim *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11867669, and find that this resolution would be satisfactory to me
Hello, this order was incorrect the first time and the customer was not satisfied with what they receivedWe offered a remake, but there were issues with the approval process so we went ahead and issued a full refundThanks for your patience with this matter and we apologize for any inconvenience The refund will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Dear ***,We would like to apologize again for any inconvenience caused but as we explained before the wristbands you ordered were swirl wristbands, your claim was denied because your wristbands were made exactly according to industrial standards as described in our terms and conditions so we truly cannot give you a full refund for something that we did nothing wrong onNonetheless we do understand your dissatisfaction and even after analyzing the pictures you sent of the wristbands for your claim multiple times and deeming it to not be defective the most we can do in a case like this, is extend your courtesy refund amount that was offered to you by us to $Please try and understand the fact that swirl wristbands have an outcome like this, we would have accepted your claim otherwise as we as a company have always done the most we can with the best of our abilities to help and serve our customer so it is very disappointing for us to have you displeasedWe hope we were able to clarify this issue and hope you understand our predicament in this situationThank you and please contact us for any further inquiriesSincerely,24HourWristbands.com
Dear [redacted] ***, We are extremely sorry for the hassle you have faced regarding this orderPlease understand that we did try our best to have your order to you by 3/Initially, you chose standard production and ground shipping as you have said so yourself and you requested to have the shipping address changed after the order has been sent to productionPlease note that usually in such cases, orders or its specifications cannot be changed once order enters production as vendors are given absolute order informationNonetheless, after engaging several personnel we could finally alter the shipping address just so you could have the items at your desired place Additionally, when you requested the shipping to be upgraded, we did upgrade the shipping, without charging you additionally for it even though you offered to pay extra, from ground shipping - Days to rush shippingWe sent shipment information to [redacted] on 3/ [redacted] received it on 3/which, unfortunately, was a SaturdayAs Saturday and Sunday are not business days, [redacted] did not proceed until Monday 3/Thus your order was lateWe called [redacted] several times but were informed that there was nothing to be done about it Please understand that we did try our best to have the items to you in time and to the desired locationAdditionally, we also had someone call you recently, and as you have informed that you no longer require the products, which could not regrettably be delivered on time due to the reasons stated above, we are giving you a full refund on your order Please note that we always stand behind our products and servicesAs we could not deliver in time, you shall be fully refundedWe have issued the refund to [redacted] Please check with your bankIt may take a few business days for the bank to process the credit back to your card Additionally as a token of goodwill, we are willing to give you a 5% discount on your next order with us As we have met your desired settlement, we hope and consider this issue to be resolvedWe hope our relationship with you is not tarnished and we hope that you will acknowledge that we did indeed try everything possible to have the order to you in timeWe hope you will consider us again for your next order Warmest regards, 24hourwristbands.com / [redacted] Style Definitions */
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Dear Customer, We are very sorry that you... were not pleased with the products. We have already contacted you via our ticketing system to address and resolve the issue and we are issuing a full refund of $62.00 which is the full amount you paid for the coolies. We refunded the $62 to transaction [redacted] . Please check with your bank. It may take the bank a few business hours to a few business days to process the transaction in order for it to show up in your card. Please accept our earnest apologies for the inconvenience. We sincerely hope that this will not hamper our relationship with you and we look forward to your next order with us. As we have met your desired settlement we hope and consider this issue to be resolved. Feel free to contact us via the ticketing system for any queries. Warmest regards, 24hourwristbands. / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decision. The refund for $47.77 was issued yesterday and should reflect on the customer's account within 1-3 business days. We are not sure why they opened a claim with... the BBB when we were fully complaint with their request and assisted them in a timely manner. Thanks.
Hello, thank you for your postWe apologize for any inconvenience that you experienced with your orderIf you would like a remake, please let us know what your latest in hands date would beIf we can't meet that in hands date we will issue a refund to resolve this issueWe look forward to hearing back from youPlease adviseThanks
Yes, we understand your complaint and we are taking strides to improve our customer serviceWe have found that using the ticket system was the preferred method for many of our customers because we were having longer hold times due to high volumes of orders being processedMany customers are not able to wait on the phone so they prefer to send a ticket and get a response in a timely mannerWe apologize for any inconvenience and we hope that we can continue to be your provider for promotional productsWe just wanted to extend a 10% coupon towards a new order if you choose to use us againJust reference your order number and it will be notatedThank you again for choosing usHave a nice day
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I look forward for the full refund to be posted on my accountThank you and I hope my thoughts were taken in consideration to improve business practices and edit the [redacted] design to serve our small businessesThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, August 15, 11:AM Subject: Re: Updates to Complaint [redacted] Hello, I accepted the company's resolutions to claim [redacted] but have not received the refund they agreed to, and the complaint is showing up as closedCan you please help me with how to best proceed?Thank you,***
Hello, we have been informed that the customer is willing to accept two refunds of $113.75 equaling $227.50 and will close their claim with the BBB. They have also notified their credit card company of the cancellation of their dispute. The refund has been issued and will reflect on their account... within 1-3 business days. We thank you for cooperating with us on this issue. Thanks.
Hello, thanks for your postIt looks as though the issue was resolved with our customer service team and the proper adjustments were made and refund was issued for the artwork changesI have made sure to notify the production manager of the urgency to get this order in hands by 10/We will keep you updated with any changes during the production process if necessaryThank you
Hello, we have reviewed this order and it looks as though in order for us to issue a remake or refund decision we would need to see images of the product you receivedThis request was issued on 5/12/and we have yet to receive anythingPlease provide us with this evidence so we can move closer to a resolution that will best suit the situationThanks
Revdex.com: This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/6/6:55:PM and assigned ID 10702366.I just want to inform you that the transaction of $has been transferred to my accountThey never told me it would come from "Netbrands Media Co"They had in total different names to their company I kept asking my bank if "imprint.com" or "24hourwristbands.com" had refunded me, and nothing showed upUntil today when imprint got back to me (after telling them I made a Revdex.com claim) did they respond with a transaction#, I went to my bank today, and was under the name "Netbrands Media Co." Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You over charged me to begin with which is WHY the original $was refundedRefund me the $you promised and the dispute will be closedUntil then, noYour business practices are dispicable and how.you treat a family, who purchased a product to help raise funds.for the cancer we are dealing with, is downright shamefulI am ashamed FOR you, because obviously you have none yourself Regards,
Dear [redacted] ,We would first like to apologize for any inconvenience that you had to face but upon checking your order after you provided the order number it seems your order was shipped through [redacted] and it was delivered on 19/10/even though your deadline was 21/10/We also apologize for any misinformation that you may have been provided regarding the production and shipping specifications but please know that only rush specifications can be guaranteed and not standard so when we said that we could not guarantee your delivery time it was because of standard shipping which was chosen by you that shipping companies themselves do not guaranteeWe only produce the products and cannot control what happens after an order is shipped out as the shipping carriers are not controlled by us, as per our records we have delivered your order before your desired deadline no matter what the shipping specifications wereWe hope this misunderstanding does not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order of your choice as a token of apology and gratitudePlease contact us for any further inquiriesThank you.Sincerely,24HourWristbands.com
Dear [redacted] ***,First and foremost we would like to apologize for the late response, as well as the unfortunate experiences you had with usWe just want you to know that we would go above and beyond for our customer because we value our customers the most in our businessAccording to your statement of our customer service we do not tolerate that kind of action and behavior, [redacted] if you could provide us with your order number we will get not only your refund but also a rightful apology for this matterOf course an appropriate action will be taken toward the customer service rep that did not act right according to our Netbrands customer service guideline Once again we do apologize for this matter
Hello, thanks for your postYou were not hung up on by our representativesWe have had a system error that drops some phone calls randomly in our queue once they hit a certain amount of time waitingI do see that a refund in the amount of $was agreed upon and that will be issued within the next couple days and it takes 1-additional business days to reflect on your accountWe thank you for your cooperation with this matterPlease let us know if you have any other questionsThank you
Hello Mr [redacted] , We hope you are doing wellWe duly apologize that your rush order was delayed by one dayWe have had our customer service manager contact you regarding a settlementAs per the conversation we have offered to refund you the rush production and rush shipping fee [$+ $ = $58.79] on the order, and you have accepted the refund amount as a settlementWe have already requested for a confirmation via emailPlease respond to that email to confirmOnce we receive your confirmation, the refund will be promptly processed We would like to apologize again for any inconvenience caused and we truly hope that you liked the productsWe hope you will give us a chance to serve you better in the futureFor any further queries, feel free to contact us Thank you Best regards, [redacted] Netbrands Media Corp / [redacted] Style Definitions */
I thank you for being a company that has decided to stand by your product and do the right thing by fully refunding meI appreciate itRespectfully,Kim *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11867669, and find that this resolution would be satisfactory to me
Hello, this order was incorrect the first time and the customer was not satisfied with what they receivedWe offered a remake, but there were issues with the approval process so we went ahead and issued a full refundThanks for your patience with this matter and we apologize for any inconvenience The refund will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Dear ***,We would like to apologize again for any inconvenience caused but as we explained before the wristbands you ordered were swirl wristbands, your claim was denied because your wristbands were made exactly according to industrial standards as described in our terms and conditions so we truly cannot give you a full refund for something that we did nothing wrong onNonetheless we do understand your dissatisfaction and even after analyzing the pictures you sent of the wristbands for your claim multiple times and deeming it to not be defective the most we can do in a case like this, is extend your courtesy refund amount that was offered to you by us to $Please try and understand the fact that swirl wristbands have an outcome like this, we would have accepted your claim otherwise as we as a company have always done the most we can with the best of our abilities to help and serve our customer so it is very disappointing for us to have you displeasedWe hope we were able to clarify this issue and hope you understand our predicament in this situationThank you and please contact us for any further inquiriesSincerely,24HourWristbands.com
Dear [redacted] ***, We are extremely sorry for the hassle you have faced regarding this orderPlease understand that we did try our best to have your order to you by 3/Initially, you chose standard production and ground shipping as you have said so yourself and you requested to have the shipping address changed after the order has been sent to productionPlease note that usually in such cases, orders or its specifications cannot be changed once order enters production as vendors are given absolute order informationNonetheless, after engaging several personnel we could finally alter the shipping address just so you could have the items at your desired place Additionally, when you requested the shipping to be upgraded, we did upgrade the shipping, without charging you additionally for it even though you offered to pay extra, from ground shipping - Days to rush shippingWe sent shipment information to [redacted] on 3/ [redacted] received it on 3/which, unfortunately, was a SaturdayAs Saturday and Sunday are not business days, [redacted] did not proceed until Monday 3/Thus your order was lateWe called [redacted] several times but were informed that there was nothing to be done about it Please understand that we did try our best to have the items to you in time and to the desired locationAdditionally, we also had someone call you recently, and as you have informed that you no longer require the products, which could not regrettably be delivered on time due to the reasons stated above, we are giving you a full refund on your order Please note that we always stand behind our products and servicesAs we could not deliver in time, you shall be fully refundedWe have issued the refund to [redacted] Please check with your bankIt may take a few business days for the bank to process the credit back to your card Additionally as a token of goodwill, we are willing to give you a 5% discount on your next order with us As we have met your desired settlement, we hope and consider this issue to be resolvedWe hope our relationship with you is not tarnished and we hope that you will acknowledge that we did indeed try everything possible to have the order to you in timeWe hope you will consider us again for your next order Warmest regards, 24hourwristbands.com / [redacted] Style Definitions */
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Dear Customer, We are very sorry that you... were not pleased with the products. We have already contacted you via our ticketing system to address and resolve the issue and we are issuing a full refund of $62.00 which is the full amount you paid for the coolies. We refunded the $62 to transaction [redacted] . Please check with your bank. It may take the bank a few business hours to a few business days to process the transaction in order for it to show up in your card. Please accept our earnest apologies for the inconvenience. We sincerely hope that this will not hamper our relationship with you and we look forward to your next order with us. As we have met your desired settlement we hope and consider this issue to be resolved. Feel free to contact us via the ticketing system for any queries. Warmest regards, 24hourwristbands. / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decision. The refund for $47.77 was issued yesterday and should reflect on the customer's account within 1-3 business days. We are not sure why they opened a claim with... the BBB when we were fully complaint with their request and assisted them in a timely manner. Thanks.
Hello, thank you for your postWe apologize for any inconvenience that you experienced with your orderIf you would like a remake, please let us know what your latest in hands date would beIf we can't meet that in hands date we will issue a refund to resolve this issueWe look forward to hearing back from youPlease adviseThanks
Yes, we understand your complaint and we are taking strides to improve our customer serviceWe have found that using the ticket system was the preferred method for many of our customers because we were having longer hold times due to high volumes of orders being processedMany customers are not able to wait on the phone so they prefer to send a ticket and get a response in a timely mannerWe apologize for any inconvenience and we hope that we can continue to be your provider for promotional productsWe just wanted to extend a 10% coupon towards a new order if you choose to use us againJust reference your order number and it will be notatedThank you again for choosing usHave a nice day
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I look forward for the full refund to be posted on my accountThank you and I hope my thoughts were taken in consideration to improve business practices and edit the [redacted] design to serve our small businessesThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, August 15, 11:AM Subject: Re: Updates to Complaint [redacted] Hello, I accepted the company's resolutions to claim [redacted] but have not received the refund they agreed to, and the complaint is showing up as closedCan you please help me with how to best proceed?Thank you,***
Hello, we have been informed that the customer is willing to accept two refunds of $113.75 equaling $227.50 and will close their claim with the BBB. They have also notified their credit card company of the cancellation of their dispute. The refund has been issued and will reflect on their account... within 1-3 business days. We thank you for cooperating with us on this issue. Thanks.
Hello, thanks for your postIt looks as though the issue was resolved with our customer service team and the proper adjustments were made and refund was issued for the artwork changesI have made sure to notify the production manager of the urgency to get this order in hands by 10/We will keep you updated with any changes during the production process if necessaryThank you
Hello, we have reviewed this order and it looks as though in order for us to issue a remake or refund decision we would need to see images of the product you receivedThis request was issued on 5/12/and we have yet to receive anythingPlease provide us with this evidence so we can move closer to a resolution that will best suit the situationThanks
Revdex.com: This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/6/6:55:PM and assigned ID 10702366.I just want to inform you that the transaction of $has been transferred to my accountThey never told me it would come from "Netbrands Media Co"They had in total different names to their company I kept asking my bank if "imprint.com" or "24hourwristbands.com" had refunded me, and nothing showed upUntil today when imprint got back to me (after telling them I made a Revdex.com claim) did they respond with a transaction#, I went to my bank today, and was under the name "Netbrands Media Co." Regards,