Hello, thanks for contacting usAfter your claim was approved we went ahead and issued a full refund for this orderThe refund will reflect on your account within 1-business daysWe apologize for any inconvenience and we appreciate your patience with this matter Thank you!
Thank you for taking the time to acknowledge and respond. I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product. This will occur when product is worn. If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard. I am not a person that habitually returns items, which is why I was not hasty to file a complaint. As time went on and more and more bracelets out of the 300 we purchased changed color, the more it burdened my heart to speak up and desire something be done. We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of others.Thank you for your patience with me in this process as well. I am satisfied at this point that I have been heard and you understand. You need not do anything further.Have a good day
Dear [redacted] , Please accept our most sincere apologies for all the hassle you have had to go through regarding your orders [ [redacted] ] Please note that for order # [redacted] , your complaint was that the color grey came out blueUpon reviewing your claim we informed you that the ‘grey’ seemed blue because you chose PMS 5445, which falls in the range of blue colors in the PMS chartWe shall also attach the image of that portion of the chart containing PMS to clarify any further confusion We deeply acknowledge and appreciate you having enough faith in us to place another order since the first one did not come out exactly as you wanted, even though it was made as per your specifications As for Order # [redacted] , we have accepted your claim upon reviewing and offered to partially refund you for the order which you acceptedThe refund was issued via transaction [redacted] However, we understand that this must have been a very sentimental and deeply emotional purchase for you for the message it conveyed: grey indicating brain cancer of a father and pink indicating breast cancer of a motherDue to the sensitivity of the situation, we shall gladly issue a full remake of your order for youPlease accept this as a token of apology and goodwill towards our customersOne of our customer service representatives shall immediately get in touch with you via the ticketing system to inform you of the remake order Please respond to us via that ticket regarding any queries or assistance that you may require with the order We would like to sincerely apologize again for all the inconvenience and our deepest condolences and sympathies to the families of the ones who are suffering or have suffered Warmest regards, 24hourwristbands.com / [redacted] Style Definitions */
Hello [redacted] We duly apologize for any inconvenience you may have faced regarding this order with usHowever, we have reviewed your claim of the inside messagesPlease note that per our website, an ‘i’ icon is clearly situated beside ‘Inside Message’The ‘i’ icon is generally known to indicate ‘information’ Note that this is a legitimate method and is used widely in several [redacted] s, including government [redacted] sReaders do not even have to click on the "i" icon; just hovering the cursor on the letter "i"Upon hovering your mouse on it, a message with large font pops up stating: For orders of more than wristbands, all inside messages are embossed or printed regardless of the style of the outside messageThus, please duly note that these are not fine printsFurthermore, upon scrolling down the ordering page for wristbands, we have these disclaimers regarding the bands provided again to ensure that customers do not miss itHaving said that, please note that this disclaimer about the inside message is displayed on the [redacted] not once but twiceThus, please acknowledge that we cannot be held liable for the thoroughness of the viewer, or lack thereof, as we clearly and repeatedly state these details in our [redacted] We sincerely hope we were able to clarify Please note that your order was processed in exact accordance to what is clearly advertised by our [redacted] The inside messages you received on your bands were embossed, as per stated in the [redacted] Orders made in accordance to the invoice & website cannot be considered defectiveNon-defective orders do not qualify for any remakes or refundsDue to the reasons explained above, we had to thus respectfully decline your claimAs for your statement: "This company steals." - We respectfully request you to abstain from putting allegations on our company as we produced exactly what you order and have delivered the items to the shipping address you provided us Nonetheless, customer satisfaction is important to us and we most definitely do not want our customers to be dissatisfiedHence, we are willing to offer you a maximum refund of 30%, which equates to $61.73, on your orderWe genuinely feel that it is a generous amount especially considering that the order is not defectivePlease let us know when we should credit this amount back to your card as a settlement of this issueWe are awaiting your responseThank you Regards, [redacted] / [redacted] Style Definitions */
Dear [redacted] , We would like to sincerely apologize for any inconvenience you have had to face regarding this order and are deeply concerned about your dissatisfaction regarding it We have looked into the claims image, the artwork you provided and the proof you have approved for the orderPlease understand that the artwork was slightly zoomed out before production in order to maximize fitness of the lengthy artwork you provided us with for the orderThis was done because a zoomed in version may not have displayed the entirety of the lengthy artwork or might have cropped out a cornerSometimes these effects cannot be controlled and thus the artwork was shrunk to reduce all likelihood of that happening Additionally, our terms and conditions state: A proof enables you to preview and approve a product, but it will not depict the final product exactly, as it is merely a computer-generated imageA proof is an approximate preview and does not guarantee an exact match These effects are acceptable within industry standards and your order cannot thus be termed as defective However, as customer satisfaction is of utmost importance to us, we are willing to remake the entire order for you, free of costIf you wish to opt for the remake, please let us knowWe shall then check with our production and design teams to ensure that the results you want are possible for us to produce exactly If you do not wish for a remake, we can partially refund you for the orderPlease know that a full refund is not possible as we have incurred costs of production of items that cannot be termed defective, as explained aboveNonetheless, we are still willing to give you a refund of 30% off the entire order to compensate for the dissatisfaction you encountered We shall have a customer service representative reach out to you via our ticketing systemPlease respond to the ticket so that this issue can be promptly dealt with Thank you for your cooperation and patience Warmest Regards, 24hourwristbands.com / [redacted] Style Definitions */
Hello, thank you for your postIt looks as though we spoke to you and even agreed to issue a remake for the t shirts you were not satisfied withThe new shirts shipped out via *** ** *** and were made according to the approved invoiceWe hope that we were able to rectify this
issue and we can move forward by closing this claimPlease adviseThanks
Hello, we have issued a total refund of $and that will reflect on your account within 1-business daysSorry for any confusion or inconvenienceYou can keep the product even with this discountThanks
Hello, it looks as though the order you received was not up to standards and we went ahead and issued a remakeThe New order id is ***We will have the order ship out asapThank you
Hello ***
We apologize sincerely for any unprofessional conduct from
our partRest assured that strong actions will be taken to
maintain good
customer service from our endWe take opinions from our clients very seriously
and try our best to resolve their issues so that they can leave satisfied
We would like to additionally apologize for any inconvenience
you faced regarding your orderPlease note that you chose your order to be
customized in ChinaWe had the items produced and shipped but please understand
that there was a slight hiat customsWe sincerely hope you understand
that it is completely our control and is something that cannot be foreseen for
all orders
Nonetheless, you have mentioned your deadline to be April 4th
As per both the *** *** for your order, it shows:
Actual delivery:
Thu 3/31/10:am
KEARNEY,, NE US
Signed for by: ***
Again, we would like to sincerely apologize for any distress this may have caused youWe hope this issue is resolved as the order did reach you within your extended
deadline of 4/
Please feel free to open a ticket if you have any queries
Thank you
Best Regards,
***
Dearest Kimberly, We completely understand your disappointment & frustration due to the inconveniences faced with this orderPlease know that it was unintentional and unforeseeableWe process hundreds of orders on a daily basis and almost all of our customers are satisfied with the productsNonetheless, we sincerely apologize for the *** that your dissatisfied and understand that you were unable to send us images until much later due to the everything being closed on the holidaysWe have reviewed your case and have decided to fully comply to your request of the FULL REFUNDThe full amount of *** which you paid for the entire order has been issued and should be credited to your account within 3-business days.The refund ID is: ***Feel free to check with your bankAgain, we would like to sincerely apologize for the inconvenience and truly hope that this one experience will not tarnish our relationship with you.You have previously stated that you do not wish for any discount on a future order but simply a full refund on this one.However, we would still like to keep that offer of 10% discount on your next order with us as token of courtesy.We sincerely hope this issue is resolved.Best wishes for the holidays to you!Warmest regards,PR Team24hourwristbands.com
Hello ***,
We are extremely sorry for any inconvenience or confusion causedAs per
the online service ticket, we did notify you that our printing machine
was having some technical issues but it was already fixed and that we
would be proceeding with your order accordinglyOur
customer care
representative got in contact with you on 9/to discuss delivery on
9/30, which you have acceptedWe have duly shipped out your order with
priority overnight shipping for weekend delivery on 9/30, your accepted
deadlineWe sincerely apologize for any hassle and we truly hope you
liked the products and were able to use them accordingly
Furthermore, we would like to clarify that although our site name is
24hourwristbands.com, we offer a variety of promotional merchandising
productsWe have other companies that are our sister concerns but all
our review sites are separateWe hope this clarifies any confusions
there may have been
Feel free to contact us back for any further queries or ordersWe hope your event was a successHave a
great day
Regards,
24hourwristbands.com
Dear *** ***,We would first like to apologize for all the inconvenience that you have encountered with your order, please know we did in fact offer to refund the total tax that was charged from you which is $through the ticketing system but there was no response from you after that offer
was initiated so the tax charge was never refundedWe also clarified that tax is charged with every order from our automated system but we do refund the tax amount for any non-profit, government or tax exempted organizations or customers accordinglyAs it states in out terms and conditions, all orders will have sales tax, customs tax and order insuranceFor
customers that live in a state without sales tax the amount can be
refundedSales tax can also be removed with a valid tax exemption
numberAll orders that are made in China will have an added amount of
3.50% for customs chargeAll orders also will include an insurance
charge of 4.25%Any customers that wish to remove this insurance can
call us within hours of placing an order to have the amount refunded
Please note: If this insurance is refunded Imprint.com will not remake
or redo an order that is lost in transit, stuck in customs or damaged at
any point after the order leaves our custody.Hence, we would have refunded your tax, insurance and customs charge as your order was not being made in china and since you are from Illinois which has a sales tax of 6.25%We have now refunded your entire tax amount of $as you requestedPlease know it may take 5-business days for a transaction to go through after it is processed, our customer service representatives will contact you with a transaction id once your refund is approvedPlease know customer service is of utmost importance to us so having you displeased is deeply disappointing to usWe hope this will not tarnish your relationship with us as we have done nothing other than follow protocol and produce your order according to your specificationsWe still offer a 10% discount on your future order as a token of apology if you choose.Sincerely,24hourwristbands.com
Hello, we went ahead and canceled this order per the customer's requestThe full refund was issued and should reflect on your account within 1-business daysIf you have any more questions, please feel free to contact us at anytimeThanks
A refund of $was already issued on this order It was broken into separate refunds, ($15.00) and ($10.88)The amount you were charged on this order was $after all refundsCan we please close this dispute? Thank you
Hello, thanks for providing the information on this orderWe have went ahead and issued the remaining amount of the order which is $as $was already refundedThat refund will reflect on your account within 1-business daysWe thank you for your cooperation and we apologize for any
inconvenience you had to deal withThank you
Hello, we want to
find a resolution for this issuePlease let us know what you feel is fair at this timeIf you have the entire product you can send it back in full for a refund or you can keep the product and receive a 25% refundWe typically offer 10% refunds for any delays although this order was made in the business day time frameWe inform our customers that standard production is 7-business days on our productsThis order was confirmed and charged on 4/8/and shipped on 4/22/which is a total of business daysWe did inform you of the attachment change, but this is an issue we were straightforward about and didn't want to ship you something unexpectedlyWe want to make this right so we look forward to hearing back from youThanks
Hello, thanks for your postWe have no problem canceling and refunding this order, but we will not let the customer attack us in this mannerThe customer spoke to one of our representatives named Anan, not Alan but the conversations between the customer and Anan were all sent and received through
our ticket systemHe is one of our best representatives and he would never speak to anyone in this mannerBelow is the last message sent by Anan to the customer:Hello *** This artwork looks greatI have forwarded it to my designing teamWe will be sending you a proof shortlyPlease check your inbox and spam folder to view itIf you like the proof, please approve it so we can start production on itIf you do not like the proof, please disapprove it, and let us know in detail what needs to be changedAlso, let us know if you need another proofPlease be advised that a new proof will interfere with production time and a deadline dateIf you did not receive a proof, please contact us via this ticket, and we will send one out to youYou may also reply to this ticketPlease be advised that a proof is not the actual product itself, but a digital image. SPAM FILTERS - FIREWALLSWe will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching youCheck your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.Warm Regards,AnanCustomer ServiceYour order does state that it is in progress, but not productionWe were waiting for a proof approval from you, but since you want a full refund we will cancel the orderThe refund will reflect on your account within 1-business daysThanks
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/2/1:13:AM and assigned ID ***
Regards,
2015-06-14:34:50IN PRODUCTIONorder is defective - customer wants a remake - NEW FONT SELECTED - - ARIAL BOLD - OFFERED A 10% OFF ORDER AS A COURTESY - THE CUSTOMER COLORS SELECTED WERE BOTH (PURPLE COLORS ) AND THE BAND PREVIEW SHOWS ORANGE - REFUND CUSTOMER 8.00*** ***2015-06-
08:30:48Remake order created by ***New order id is ***Hello, this order was handled by our customer service team and the customer approved a remake orderWe do not feel a refund should be issued since they preferred a remake insteadWe always give our customers both options and this is what they selected so we will move forward with the remakeThank you
Hello, thanks for contacting usAfter your claim was approved we went ahead and issued a full refund for this orderThe refund will reflect on your account within 1-business daysWe apologize for any inconvenience and we appreciate your patience with this matter Thank you!
Thank you for taking the time to acknowledge and respond. I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product. This will occur when product is worn. If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard. I am not a person that habitually returns items, which is why I was not hasty to file a complaint. As time went on and more and more bracelets out of the 300 we purchased changed color, the more it burdened my heart to speak up and desire something be done. We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of others.Thank you for your patience with me in this process as well. I am satisfied at this point that I have been heard and you understand. You need not do anything further.Have a good day
Dear [redacted] , Please accept our most sincere apologies for all the hassle you have had to go through regarding your orders [ [redacted] ] Please note that for order # [redacted] , your complaint was that the color grey came out blueUpon reviewing your claim we informed you that the ‘grey’ seemed blue because you chose PMS 5445, which falls in the range of blue colors in the PMS chartWe shall also attach the image of that portion of the chart containing PMS to clarify any further confusion We deeply acknowledge and appreciate you having enough faith in us to place another order since the first one did not come out exactly as you wanted, even though it was made as per your specifications As for Order # [redacted] , we have accepted your claim upon reviewing and offered to partially refund you for the order which you acceptedThe refund was issued via transaction [redacted] However, we understand that this must have been a very sentimental and deeply emotional purchase for you for the message it conveyed: grey indicating brain cancer of a father and pink indicating breast cancer of a motherDue to the sensitivity of the situation, we shall gladly issue a full remake of your order for youPlease accept this as a token of apology and goodwill towards our customersOne of our customer service representatives shall immediately get in touch with you via the ticketing system to inform you of the remake order Please respond to us via that ticket regarding any queries or assistance that you may require with the order We would like to sincerely apologize again for all the inconvenience and our deepest condolences and sympathies to the families of the ones who are suffering or have suffered Warmest regards, 24hourwristbands.com / [redacted] Style Definitions */
Hello [redacted] We duly apologize for any inconvenience you may have faced regarding this order with usHowever, we have reviewed your claim of the inside messagesPlease note that per our website, an ‘i’ icon is clearly situated beside ‘Inside Message’The ‘i’ icon is generally known to indicate ‘information’ Note that this is a legitimate method and is used widely in several [redacted] s, including government [redacted] sReaders do not even have to click on the "i" icon; just hovering the cursor on the letter "i"Upon hovering your mouse on it, a message with large font pops up stating: For orders of more than wristbands, all inside messages are embossed or printed regardless of the style of the outside messageThus, please duly note that these are not fine printsFurthermore, upon scrolling down the ordering page for wristbands, we have these disclaimers regarding the bands provided again to ensure that customers do not miss itHaving said that, please note that this disclaimer about the inside message is displayed on the [redacted] not once but twiceThus, please acknowledge that we cannot be held liable for the thoroughness of the viewer, or lack thereof, as we clearly and repeatedly state these details in our [redacted] We sincerely hope we were able to clarify Please note that your order was processed in exact accordance to what is clearly advertised by our [redacted] The inside messages you received on your bands were embossed, as per stated in the [redacted] Orders made in accordance to the invoice & website cannot be considered defectiveNon-defective orders do not qualify for any remakes or refundsDue to the reasons explained above, we had to thus respectfully decline your claimAs for your statement: "This company steals." - We respectfully request you to abstain from putting allegations on our company as we produced exactly what you order and have delivered the items to the shipping address you provided us Nonetheless, customer satisfaction is important to us and we most definitely do not want our customers to be dissatisfiedHence, we are willing to offer you a maximum refund of 30%, which equates to $61.73, on your orderWe genuinely feel that it is a generous amount especially considering that the order is not defectivePlease let us know when we should credit this amount back to your card as a settlement of this issueWe are awaiting your responseThank you Regards, [redacted] / [redacted] Style Definitions */
Dear [redacted] , We would like to sincerely apologize for any inconvenience you have had to face regarding this order and are deeply concerned about your dissatisfaction regarding it We have looked into the claims image, the artwork you provided and the proof you have approved for the orderPlease understand that the artwork was slightly zoomed out before production in order to maximize fitness of the lengthy artwork you provided us with for the orderThis was done because a zoomed in version may not have displayed the entirety of the lengthy artwork or might have cropped out a cornerSometimes these effects cannot be controlled and thus the artwork was shrunk to reduce all likelihood of that happening Additionally, our terms and conditions state: A proof enables you to preview and approve a product, but it will not depict the final product exactly, as it is merely a computer-generated imageA proof is an approximate preview and does not guarantee an exact match These effects are acceptable within industry standards and your order cannot thus be termed as defective However, as customer satisfaction is of utmost importance to us, we are willing to remake the entire order for you, free of costIf you wish to opt for the remake, please let us knowWe shall then check with our production and design teams to ensure that the results you want are possible for us to produce exactly If you do not wish for a remake, we can partially refund you for the orderPlease know that a full refund is not possible as we have incurred costs of production of items that cannot be termed defective, as explained aboveNonetheless, we are still willing to give you a refund of 30% off the entire order to compensate for the dissatisfaction you encountered We shall have a customer service representative reach out to you via our ticketing systemPlease respond to the ticket so that this issue can be promptly dealt with Thank you for your cooperation and patience Warmest Regards, 24hourwristbands.com / [redacted] Style Definitions */
Hello, thank you for your postIt looks as though we spoke to you and even agreed to issue a remake for the t shirts you were not satisfied withThe new shirts shipped out via *** ** *** and were made according to the approved invoiceWe hope that we were able to rectify this
issue and we can move forward by closing this claimPlease adviseThanks
Hello, we have issued a total refund of $and that will reflect on your account within 1-business daysSorry for any confusion or inconvenienceYou can keep the product even with this discountThanks
Hello, it looks as though the order you received was not up to standards and we went ahead and issued a remakeThe New order id is ***We will have the order ship out asapThank you
The refund was already issued and should have reflected on your account by nowThanks
Hello ***
We apologize sincerely for any unprofessional conduct from
our partRest assured that strong actions will be taken to
maintain good
customer service from our endWe take opinions from our clients very seriously
and try our best to resolve their issues so that they can leave satisfied
We would like to additionally apologize for any inconvenience
you faced regarding your orderPlease note that you chose your order to be
customized in ChinaWe had the items produced and shipped but please understand
that there was a slight hiat customsWe sincerely hope you understand
that it is completely our control and is something that cannot be foreseen for
all orders
Nonetheless, you have mentioned your deadline to be April 4th
As per both the *** *** for your order, it shows:
Actual delivery:
Thu 3/31/10:am
KEARNEY,, NE US
Signed for by: ***
Again, we would like to sincerely apologize for any distress this may have caused youWe hope this issue is resolved as the order did reach you within your extended
deadline of 4/
Please feel free to open a ticket if you have any queries
Thank you
Best Regards,
***
Dearest Kimberly, We completely understand your disappointment & frustration due to the inconveniences faced with this orderPlease know that it was unintentional and unforeseeableWe process hundreds of orders on a daily basis and almost all of our customers are satisfied with the productsNonetheless, we sincerely apologize for the *** that your dissatisfied and understand that you were unable to send us images until much later due to the everything being closed on the holidaysWe have reviewed your case and have decided to fully comply to your request of the FULL REFUNDThe full amount of *** which you paid for the entire order has been issued and should be credited to your account within 3-business days.The refund ID is: ***Feel free to check with your bankAgain, we would like to sincerely apologize for the inconvenience and truly hope that this one experience will not tarnish our relationship with you.You have previously stated that you do not wish for any discount on a future order but simply a full refund on this one.However, we would still like to keep that offer of 10% discount on your next order with us as token of courtesy.We sincerely hope this issue is resolved.Best wishes for the holidays to you!Warmest regards,PR Team24hourwristbands.com
Hello ***,
We are extremely sorry for any inconvenience or confusion causedAs per
the online service ticket, we did notify you that our printing machine
was having some technical issues but it was already fixed and that we
would be proceeding with your order accordinglyOur
customer care
representative got in contact with you on 9/to discuss delivery on
9/30, which you have acceptedWe have duly shipped out your order with
priority overnight shipping for weekend delivery on 9/30, your accepted
deadlineWe sincerely apologize for any hassle and we truly hope you
liked the products and were able to use them accordingly
Furthermore, we would like to clarify that although our site name is
24hourwristbands.com, we offer a variety of promotional merchandising
productsWe have other companies that are our sister concerns but all
our review sites are separateWe hope this clarifies any confusions
there may have been
Feel free to contact us back for any further queries or ordersWe hope your event was a successHave a
great day
Regards,
24hourwristbands.com
Dear *** ***,We would first like to apologize for all the inconvenience that you have encountered with your order, please know we did in fact offer to refund the total tax that was charged from you which is $through the ticketing system but there was no response from you after that offer
was initiated so the tax charge was never refundedWe also clarified that tax is charged with every order from our automated system but we do refund the tax amount for any non-profit, government or tax exempted organizations or customers accordinglyAs it states in out terms and conditions, all orders will have sales tax, customs tax and order insuranceFor
customers that live in a state without sales tax the amount can be
refundedSales tax can also be removed with a valid tax exemption
numberAll orders that are made in China will have an added amount of
3.50% for customs chargeAll orders also will include an insurance
charge of 4.25%Any customers that wish to remove this insurance can
call us within hours of placing an order to have the amount refunded
Please note: If this insurance is refunded Imprint.com will not remake
or redo an order that is lost in transit, stuck in customs or damaged at
any point after the order leaves our custody.Hence, we would have refunded your tax, insurance and customs charge as your order was not being made in china and since you are from Illinois which has a sales tax of 6.25%We have now refunded your entire tax amount of $as you requestedPlease know it may take 5-business days for a transaction to go through after it is processed, our customer service representatives will contact you with a transaction id once your refund is approvedPlease know customer service is of utmost importance to us so having you displeased is deeply disappointing to usWe hope this will not tarnish your relationship with us as we have done nothing other than follow protocol and produce your order according to your specificationsWe still offer a 10% discount on your future order as a token of apology if you choose.Sincerely,24hourwristbands.com
Hello, we went ahead and canceled this order per the customer's requestThe full refund was issued and should reflect on your account within 1-business daysIf you have any more questions, please feel free to contact us at anytimeThanks
A refund of $was already issued on this order It was broken into separate refunds, ($15.00) and ($10.88)The amount you were charged on this order was $after all refundsCan we please close this dispute? Thank you
Hello, thanks for providing the information on this orderWe have went ahead and issued the remaining amount of the order which is $as $was already refundedThat refund will reflect on your account within 1-business daysWe thank you for your cooperation and we apologize for any
inconvenience you had to deal withThank you
Hello, we want to
find a resolution for this issuePlease let us know what you feel is fair at this timeIf you have the entire product you can send it back in full for a refund or you can keep the product and receive a 25% refundWe typically offer 10% refunds for any delays although this order was made in the business day time frameWe inform our customers that standard production is 7-business days on our productsThis order was confirmed and charged on 4/8/and shipped on 4/22/which is a total of business daysWe did inform you of the attachment change, but this is an issue we were straightforward about and didn't want to ship you something unexpectedlyWe want to make this right so we look forward to hearing back from youThanks
Hello, thanks for your postWe have no problem canceling and refunding this order, but we will not let the customer attack us in this mannerThe customer spoke to one of our representatives named Anan, not Alan but the conversations between the customer and Anan were all sent and received through
our ticket systemHe is one of our best representatives and he would never speak to anyone in this mannerBelow is the last message sent by Anan to the customer:Hello *** This artwork looks greatI have forwarded it to my designing teamWe will be sending you a proof shortlyPlease check your inbox and spam folder to view itIf you like the proof, please approve it so we can start production on itIf you do not like the proof, please disapprove it, and let us know in detail what needs to be changedAlso, let us know if you need another proofPlease be advised that a new proof will interfere with production time and a deadline dateIf you did not receive a proof, please contact us via this ticket, and we will send one out to youYou may also reply to this ticketPlease be advised that a proof is not the actual product itself, but a digital image. SPAM FILTERS - FIREWALLSWe will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching youCheck your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.Warm Regards,AnanCustomer ServiceYour order does state that it is in progress, but not productionWe were waiting for a proof approval from you, but since you want a full refund we will cancel the orderThe refund will reflect on your account within 1-business daysThanks
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/2/1:13:AM and assigned ID ***
Regards,
2015-06-14:34:50IN PRODUCTIONorder is defective - customer wants a remake - NEW FONT SELECTED - - ARIAL BOLD - OFFERED A 10% OFF ORDER AS A COURTESY - THE CUSTOMER COLORS SELECTED WERE BOTH (PURPLE COLORS ) AND THE BAND PREVIEW SHOWS ORANGE - REFUND CUSTOMER 8.00*** ***2015-06-
08:30:48Remake order created by ***New order id is ***Hello, this order was handled by our customer service team and the customer approved a remake orderWe do not feel a refund should be issued since they preferred a remake insteadWe always give our customers both options and this is what they selected so we will move forward with the remakeThank you