Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
The refund has yet to post to my account.The shipping promises that were made have not been addressed
Regards,
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via *** ** ***. Thanks
for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we went ahead and issued a refund for the remaining amount of $this morningThe refund will reflect on your account within a couple business daysWe hope this can mark this claim as resolvedThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you*** ***
Hello, we are accepting a full refund for this orderWe apologize for any inconvenience, but this order was produced and shipped from our facilities on timeWe are not sure what happened to the order in transit and we are working with *** ** to investigate thisThe refund will reflect on your
account within 1-business daysThank you
Hello, we have issued a full refund for the order in questionWe originally issued a 15% refund since you were not satisfied with what you receivedWe ask you to wait 1-business days for the refund to reflect on your accountThank you
Hey Kristin,We apologize for any confusion caused from our endPlease note that you placed the order on 4/at 23:03, after cut-off time which is AMPer terms: Cut-off time for next-day production on all orders is AMOrders
placed before cut-off time will enter into production the
following dayAll production timelines reflect business daysAll shipping is business daysSince your order was placed after cut-off time, it was to enter production on 4/and with the 1-day rush production & 3-day rush shipping, it was to reach you on 4/24, as per FedEx tracking *** which shows delivery on 4/24.Thus kindly note that as per the specifications chosen for your order and per our terms, the order cannot be considered lateNonetheless, due to your dissatisfaction we have contacted you via email and offered to refund the rush shipping fees as a token of courtesy and goodwillAs you have accepted that refund, please know that we have promptly issued the refund accordinglyWe sincerely hope this resolves the issue.Feel free to call us for any further queries or orders.Thank you.Best regards,24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
The below information is unclear and untrue We never asked that the order be canceled We just received awful customer service for over a week, calling every day, asking for status, being told we would get a call back which, of course, we never received We appreciate the refund, but we also wanted the product, which we've requested several times now
Regards,
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund of $will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbands, but we included that
in the refundYour order was shipped and should be arriving to you soonThe tracking number is *** ** ***. Please let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Dear *** * ***
We are extremely
sorry for the delay and the inconvenience
you faced with the orderPlease understand that we were indeed out of stock on
orange small tote bagsAs per our records, you placed the order on September
30, and opted for the proof requestWe sent you a proof on 10/and
opened tickets to inform you about the proof which was approved on 10/Please
understand that orders only go into production once the proof has been approved
Thus even though we had the items in stock at the time of order, by the time
the proof was approved, we had unfortunately run out of stock
Regrettably, this particular item was out of stock
indefinitely and please know that it was unforeseen that the inventory will take
as long to come back in stock and we apologize sincerely for thatHowever, we
did inform you of this by opening tickets which forwarded calls to you regarding
the out-of-stock issue in addition to offering you other similar-styled orange
bags as alternativesIf you chose any other alternatives we would have
proceeded with them or if you had cancelled the order, we would have done so in
addition to reimbursing you the full amount of your moneyBut as you requested
to keep the order as is we could not, unfortunately, proceed with itPlease
note that we did call you back when the call was dropped while on hold, as no
one picked up, a voicemail was sent
Nonetheless, as per your conversation with our
representative on 3/we have proceeded with your order as the items were back
in stock and your order has already been produced and shipped via *** *** *** *** *** *** ** *** ** ** ***
Please note that you chose Ground Shipping which usually
takes up to business daysHowever, due to the inconveniences you have faced
and as a token of goodwill, we have shipped your package by *** *** *** which is scheduled to deliver your package to you today on March 17,
at approximately pm
Again, we would like to sincerely apologize for the delay
and the inconveniences you have facedWe process and deliver thousands of
orders everyday and we hope you do not think of us as a fraudulent company
Additionally, as a token of apology and gratitude for your continuing patience with this order, we are
willing to offer you a 10% discount on your next order with usWe hope this
issue is resolvedFeel free to contact us via our ticketing system for any
further assistance
Thank you
Warmest regards,
***
HELLO, THIS ORDER SHOULD HAVE NEVER BEEN RULED DEFECTIVE IN THE FIRST PLACETHERE IS NO WAY WE CAN SAY ALL PIECES ARE WRONG BASED OFF THE OR COOLIES THAT THEY SHOW US IN THE PICTURESOUR CUSTOMER SERVICE REPRESENTATIVES WILL CALL THE CUSTOMER BACK AND SEE WHERE THE PRODUCT IS
AT THIS TIMEAND IF HE NO LONGER HAS THE ORDER THEN WE WILL ONLY OFFER A 20% REFUND AS A COURTESY BUT IF HE DOES HAVE THE ORDER THE CUSTOMER CAN SEND THE PRODUCT BACK AND WE WILL GO THROUGH THEM AND DETERMINED THE REFUND/REMAKE FROM THERETHANK YOU
Dear *** ***,
We are very sorry that you had to look elsewhere for a
resolutionPlease know that we process hundreds of orders everyday and more
than 95% of our customers leave satisfied with the products and services they
receive5% may have issues that we try our best to resolve promptly via our
ticketing systems
As for your order, we have previously explained as to why
the artwork was zoomed out slightly to better contain the length of the artwork
you providedCustom products cannot be re-stocked and will thus be less use to
us that it will be to you. We wish for
you to keep the bands and not spend more money to return it back to us
Customer satisfaction is of utmost importance to us and as
you are still unsatisfied, we are willing to give you a 70% refund on the
orderPlease, do understand that a full refund cannot be opted for as
resources have been used to manufacture and handle the products
Additionally, please note that the courtesy discount of 10%
on your next order still stands should you re-consider to order from us again
We hope to resolve this issue as soon as possibleA ticket
will also be opened to convey this message to youPlease be sure to check your
inbox/spam folder Warmest regards,
24hourwristbands
Hello, I do see that you spoke to one of our customer service representatives and were able to arrange an in hands date that was acceptable and we got the order delivered on timeWe thank you for your cooperation and patience with this issue and we went ahead and issued a courtesy refund of $
which will reflect on your account within 1-business daysPlease let us know if you have any other questions regarding this matterIf not we can mark this issue as resolvedThanks
Hello, thank you for contacting usWe have reviewed your order and we issued a refund for the missing coolies plus an additional 15% for the order as a courtesyWe apologize for any inconvenience you experiencedThe refund will reflect on your account within 1-business daysThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me should the business follow throughI do not consider this case closed until I receive the corrected order.Thank you very much,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory if they provide the cost for the product to returned to themThank you!
Dear Sarah,We are extremely sorry for any inconvenience you may have faced regarding you order with us and the fact that your product did not turn out the way you expected them toAllow us to clarify the situationOur website offers *** *** ***s (made from Eco-Friendly Polyester), the
type which you ordered, and Full Color Custom Lanyards that cost slightly more & is made from Satin Polyester that has a smoother finishNote that these are both different types of polyester and not nylon, although one has a satin/silky finish that may be mistaken as nylonThis is where the confusion may have occurred as there might have been a possible mwith the lanyard type and the order was printed on the Full Color Lanyards, which have a satin finish as per your description of the received productPlease accept our sincerest apologiesWe process over a thousand different orders on a daily basis and we try our best to produce every one of them perfectlyThus it is very disappointing for us to have been in error with your orderWe would love to remake the entire order of the Polyester lanyards for youHowever, as your deadline has already passed we are going to rectify this situation by issuing you a full refund for the amount, $- $(the previous *** discount) = $146.61, that you paid for the lanyards.The refund will take 5-business days to be credited to your accountFeel free to contact us if you require a transaction IDWe have had no reported issues from you regarding the sunglasses that we shipped to youYou may return us the lanyards for proper disposalIn that case, we can send you a prepaid shipping labelWe have also conveyed the information above via the on-going ticket *** We would like to heartily apologize again for the entire experience and sincerely hope you will give us a chance to serve you better in the futureWe hope we were able to properly clarify the situationFor any further queries, please contact us via the ticketing systemWarmest regards,24hourwristbands.com
Dear Customer, We are extremely sorry that you could not use the lanyards for your wedding as you initially intendedHowever, please allow us to clarify certain aspects of the orderAs stated by our representatives, exact color matches are indeed not possibleFor reference, we shall post the
color matching section of our terms below:COLOR MATCHING
Exact PMS color matches are not availableWe try to match your color
selections as closely as possible using PMS numbers as a reference
onlyAn exact match cannot be guaranteed for silicone wristbands,
lanyards or can coolersIn stock colors will also not be an exact match
from a past order but we will still do our best to match itWhen a
difference of color occurs, no grounds for a remake, redo or refund will
be given.-------However, we did view the images you provided of the productsAlthough the product cannot be considered defective based upon the claim on color, as per the terms provided above, we did note that some of the lanyards did have texts that were off-centeredWe shall thus try our best to compensate for it.As per your desired settlement, please send us back the entire merchandise *** *** at your own costOnce you do, please provide us with the tracking number via the ticketing system.Upon receipt & verification of the merchandise, we shall issue a refund on the orderA ticket shall also be opened to convey the aforementioned information.For any further queries, feel free to contact us via the ticketing systemHave a good day!Best Regards,***
[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
The refund has yet to post to my account.The shipping promises that were made have not been addressed
Regards,
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via *** ** ***. Thanks
for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we went ahead and issued a refund for the remaining amount of $this morningThe refund will reflect on your account within a couple business daysWe hope this can mark this claim as resolvedThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you*** ***
Hello, we are accepting a full refund for this orderWe apologize for any inconvenience, but this order was produced and shipped from our facilities on timeWe are not sure what happened to the order in transit and we are working with *** ** to investigate thisThe refund will reflect on your
account within 1-business daysThank you
Hello, we have issued a full refund for the order in questionWe originally issued a 15% refund since you were not satisfied with what you receivedWe ask you to wait 1-business days for the refund to reflect on your accountThank you
Hey Kristin,We apologize for any confusion caused from our endPlease note that you placed the order on 4/at 23:03, after cut-off time which is AMPer terms: Cut-off time for next-day production on all orders is AMOrders
placed before cut-off time will enter into production the
following dayAll production timelines reflect business daysAll shipping is business daysSince your order was placed after cut-off time, it was to enter production on 4/and with the 1-day rush production & 3-day rush shipping, it was to reach you on 4/24, as per FedEx tracking *** which shows delivery on 4/24.Thus kindly note that as per the specifications chosen for your order and per our terms, the order cannot be considered lateNonetheless, due to your dissatisfaction we have contacted you via email and offered to refund the rush shipping fees as a token of courtesy and goodwillAs you have accepted that refund, please know that we have promptly issued the refund accordinglyWe sincerely hope this resolves the issue.Feel free to call us for any further queries or orders.Thank you.Best regards,24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
The below information is unclear and untrue We never asked that the order be canceled We just received awful customer service for over a week, calling every day, asking for status, being told we would get a call back which, of course, we never received We appreciate the refund, but we also wanted the product, which we've requested several times now
Regards,
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund of $will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbands, but we included that
in the refundYour order was shipped and should be arriving to you soonThe tracking number is *** ** ***. Please let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Dear *** * ***
We are extremely
sorry for the delay and the inconvenience
you faced with the orderPlease understand that we were indeed out of stock on
orange small tote bagsAs per our records, you placed the order on September
30, and opted for the proof requestWe sent you a proof on 10/and
opened tickets to inform you about the proof which was approved on 10/Please
understand that orders only go into production once the proof has been approved
Thus even though we had the items in stock at the time of order, by the time
the proof was approved, we had unfortunately run out of stock
Regrettably, this particular item was out of stock
indefinitely and please know that it was unforeseen that the inventory will take
as long to come back in stock and we apologize sincerely for thatHowever, we
did inform you of this by opening tickets which forwarded calls to you regarding
the out-of-stock issue in addition to offering you other similar-styled orange
bags as alternativesIf you chose any other alternatives we would have
proceeded with them or if you had cancelled the order, we would have done so in
addition to reimbursing you the full amount of your moneyBut as you requested
to keep the order as is we could not, unfortunately, proceed with itPlease
note that we did call you back when the call was dropped while on hold, as no
one picked up, a voicemail was sent
Nonetheless, as per your conversation with our
representative on 3/we have proceeded with your order as the items were back
in stock and your order has already been produced and shipped via *** *** *** *** *** *** ** *** ** ** ***
Please note that you chose Ground Shipping which usually
takes up to business daysHowever, due to the inconveniences you have faced
and as a token of goodwill, we have shipped your package by *** *** *** which is scheduled to deliver your package to you today on March 17,
at approximately pm
Again, we would like to sincerely apologize for the delay
and the inconveniences you have facedWe process and deliver thousands of
orders everyday and we hope you do not think of us as a fraudulent company
Additionally, as a token of apology and gratitude for your continuing patience with this order, we are
willing to offer you a 10% discount on your next order with usWe hope this
issue is resolvedFeel free to contact us via our ticketing system for any
further assistance
Thank you
Warmest regards,
***
HELLO, THIS ORDER SHOULD HAVE NEVER BEEN RULED DEFECTIVE IN THE FIRST PLACETHERE IS NO WAY WE CAN SAY ALL PIECES ARE WRONG BASED OFF THE OR COOLIES THAT THEY SHOW US IN THE PICTURESOUR CUSTOMER SERVICE REPRESENTATIVES WILL CALL THE CUSTOMER BACK AND SEE WHERE THE PRODUCT IS
AT THIS TIMEAND IF HE NO LONGER HAS THE ORDER THEN WE WILL ONLY OFFER A 20% REFUND AS A COURTESY BUT IF HE DOES HAVE THE ORDER THE CUSTOMER CAN SEND THE PRODUCT BACK AND WE WILL GO THROUGH THEM AND DETERMINED THE REFUND/REMAKE FROM THERETHANK YOU
Dear *** ***,
We are very sorry that you had to look elsewhere for a
resolutionPlease know that we process hundreds of orders everyday and more
than 95% of our customers leave satisfied with the products and services they
receive5% may have issues that we try our best to resolve promptly via our
ticketing systems
As for your order, we have previously explained as to why
the artwork was zoomed out slightly to better contain the length of the artwork
you providedCustom products cannot be re-stocked and will thus be less use to
us that it will be to you. We wish for
you to keep the bands and not spend more money to return it back to us
Customer satisfaction is of utmost importance to us and as
you are still unsatisfied, we are willing to give you a 70% refund on the
orderPlease, do understand that a full refund cannot be opted for as
resources have been used to manufacture and handle the products
Additionally, please note that the courtesy discount of 10%
on your next order still stands should you re-consider to order from us again
We hope to resolve this issue as soon as possibleA ticket
will also be opened to convey this message to youPlease be sure to check your
inbox/spam folder Warmest regards,
24hourwristbands
Hello, I do see that you spoke to one of our customer service representatives and were able to arrange an in hands date that was acceptable and we got the order delivered on timeWe thank you for your cooperation and patience with this issue and we went ahead and issued a courtesy refund of $
which will reflect on your account within 1-business daysPlease let us know if you have any other questions regarding this matterIf not we can mark this issue as resolvedThanks
Hello, thank you for contacting usWe have reviewed your order and we issued a refund for the missing coolies plus an additional 15% for the order as a courtesyWe apologize for any inconvenience you experiencedThe refund will reflect on your account within 1-business daysThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me should the business follow throughI do not consider this case closed until I receive the corrected order.Thank you very much,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory if they provide the cost for the product to returned to themThank you!
Dear Sarah,We are extremely sorry for any inconvenience you may have faced regarding you order with us and the fact that your product did not turn out the way you expected them toAllow us to clarify the situationOur website offers *** *** ***s (made from Eco-Friendly Polyester), the
type which you ordered, and Full Color Custom Lanyards that cost slightly more & is made from Satin Polyester that has a smoother finishNote that these are both different types of polyester and not nylon, although one has a satin/silky finish that may be mistaken as nylonThis is where the confusion may have occurred as there might have been a possible mwith the lanyard type and the order was printed on the Full Color Lanyards, which have a satin finish as per your description of the received productPlease accept our sincerest apologiesWe process over a thousand different orders on a daily basis and we try our best to produce every one of them perfectlyThus it is very disappointing for us to have been in error with your orderWe would love to remake the entire order of the Polyester lanyards for youHowever, as your deadline has already passed we are going to rectify this situation by issuing you a full refund for the amount, $- $(the previous *** discount) = $146.61, that you paid for the lanyards.The refund will take 5-business days to be credited to your accountFeel free to contact us if you require a transaction IDWe have had no reported issues from you regarding the sunglasses that we shipped to youYou may return us the lanyards for proper disposalIn that case, we can send you a prepaid shipping labelWe have also conveyed the information above via the on-going ticket *** We would like to heartily apologize again for the entire experience and sincerely hope you will give us a chance to serve you better in the futureWe hope we were able to properly clarify the situationFor any further queries, please contact us via the ticketing systemWarmest regards,24hourwristbands.com
Dear Customer, We are extremely sorry that you could not use the lanyards for your wedding as you initially intendedHowever, please allow us to clarify certain aspects of the orderAs stated by our representatives, exact color matches are indeed not possibleFor reference, we shall post the
color matching section of our terms below:COLOR MATCHING
Exact PMS color matches are not availableWe try to match your color
selections as closely as possible using PMS numbers as a reference
onlyAn exact match cannot be guaranteed for silicone wristbands,
lanyards or can coolersIn stock colors will also not be an exact match
from a past order but we will still do our best to match itWhen a
difference of color occurs, no grounds for a remake, redo or refund will
be given.-------However, we did view the images you provided of the productsAlthough the product cannot be considered defective based upon the claim on color, as per the terms provided above, we did note that some of the lanyards did have texts that were off-centeredWe shall thus try our best to compensate for it.As per your desired settlement, please send us back the entire merchandise *** *** at your own costOnce you do, please provide us with the tracking number via the ticketing system.Upon receipt & verification of the merchandise, we shall issue a refund on the orderA ticket shall also be opened to convey the aforementioned information.For any further queries, feel free to contact us via the ticketing systemHave a good day!Best Regards,***
This customer is not willing to cooperate with our company to resolve this issue so we do not know what to do at this timePlease adviseThanks
[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me