We are not trying to avoid blameWhat we are stating is that the order was made on time according to the order that was placedWe are not responsible for the carrier's delays and our company has clear conditions that state we are not responsible for any delays in shippingWe offered the 15% discount as a courtesy and you have to understand we are in the customized promotional product business so if a product is produced we can't reuse or resale the productYou paid for day rush production and the order was shipped hours after it was put into productionWe would like to close this claim because we do not feel there is anything else to be discussedThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint When I placed the order, I selected day standard production timeIt wasn't until I filed a complaint that I was informed it would be 7-daysHad your [redacted] informed me of this at the time of purchase, I would not have ordered from itI have contacted [redacted] and opened a dispute to reject the delivery of the productI no longer have a need for the product as the desired arrival time has passedI am willing to return the product to you with a full refund of the purchaseNothing less!!
Hello, this order was late and the customer will be refunded in fullThe order was not produced according to the customer's specifications and we approve the refund which was issued todayIt will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we issued a refund for the amount requestedThe refund will reflect on your account within 1-business daysThanks for your cooperation with this matterWe will now close this disputeThanks
Dear Makenna [redacted] We apologize for any and all inconvenience that you have had to face with your order, please know that we have always prioritized our customers over all aspects and always do the most we can with the best of our abilitiesWe did indeed try expediting your order to meet your required deadline but sometimes even after all our efforts things still does go wrong sometimes, we are very disappointed to have you displeased so we have already issued a full refund of $to transaction [redacted] and you do not have to send the products backPlease keep them as a token of our apology and we hope this mishap will not tarnish our relationshipPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Hello, this definitely is no issue at allWe see that you spoke to our customer service team and a refund was requested on 9/14/and we issued it earlier this morningWe are not sure why a dispute was issued seeing that we were fully willing to issue a refundThe refund should reflect on your account within 1-business daysIf you have any other questions, please let us knowThank you
Hello [redacted] , it looks as though your issue is being handled by our Claims team and once they receive the image of your product we can move forwardThanks
Hello, we apologize for any inconvenience on production of your orderWe have issued a courtesy 15% refund which will reflect on your account within 1-business daysWe will take your complaint and definitely use it as a tool to improve our production updates and customer service communication with our customersThanks for your patience with this matterWe hope to do business with you again and want to extend a 10% coupon for your next order with usJust use this order number as a reference for placing a new order with one of our repsThanks
Hello, we have went ahead and issued a full refund for this order which will reflect on your account within 1-business daysWe apologize for any inconvenience and we appreciate your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we clearly state what standard production is and that the days we show are the minimum amount of days that the order will take to be producedWe also have that information in the information box "what is standard production"You were already refunded $and we went ahead and issued an additional 15% refund which should reflect on your account within 1-business daysPlease let us know if you have any other questions in regards to this order as we hope to finally reach a resolution for this claimThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completedNor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered toNor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR MarchSo issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is anotherThey need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples businessUNACCEPTABLEThis cannot just be brushed under the rug! [redacted]
Hello, I do see that you have had open communications with our customer service team We did offer you a 25% refund which we hope you will accept because the Navy Blue color was actually printed on the white wristbandsIt's just the white wristband will lighten the darkness of the blue and we clearly inform our customers that certain band colors can alter the ink color once printed on themWe can issue the refund today if you approveIf you have no use for the product you can send it back in full and we will issue a full refundPlease let us know
Dear [redacted] We are extremely sorry for the inconvenience you have faced regarding your order with usPlease understand that we only requested a better image to ensure that the imprint on your product will come out nicelyRegretfully, the ordeal took longer than expected Additionally, we would like to apologize for the delay you faced in our phone linesDue to heavy traffic, our phone lines are almost always jammed, thus we encourage our customer to contact us via the ticketing systemPlease know that we did respond to the tickets that you openedUnfortunately, your artwork did not initially come through to us and thus the order was delayed We finally received the artwork and had it uploaded in our system on 3/at 13: However, you called on that very day and cancelled order at 13:We thus cancelled your order and issued a full refund Please know that, as of 3/12, we have already issued a full refund of $via transaction [redacted] Please allow a few business days for the credit to reach youPlease know that once the amount has been transacted, we cannot be held liable for any delay for the amount to reach you as the issuing bank deals with that Additionally, as a token of apology and goodwill, we would like to offer you a discount of 10% on any future order you may have with us To opt for the discount, simply open a ticket under the new order and refer to your current order number and a customer service representative shall respond to the ticket within business hours and issue the discount Again, we would like to sincerely apologize for the hassle you had to go throughWe hope you understand that we only asked for a better artwork so that the print looks better on the productsThis was done with good intentions and we hope you will consider thatWe wish you will give us a chance to serve you better in the future and we hope that this will not tarnish our relationship with you Warmest regards, [redacted] / [redacted] Style Definitions */
Dear Customer,We are extremely sorry for the inconvenience you have faced regarding your order with usAs per our records on your order, we have directly contacted you regarding the issues you have faced with the order and as per your desired settlement, we have shipped your corrected order via [redacted] The shipment should contain the following:Remake of line item with proper font and font color; card inserts, &remaining bands of line item Scheduled delivery: Tue 7/05/by 8:pm Hastings, MN USWe hope this resolves the issue and we hope that this will not tarnish our relationship with youIf you have any queries, kindly call us at our customer service number directlyWe encourage our customers to always contact us directly when issues are faced with an orderThat way we can effectively and efficiently solve any those problems without any interference from another entityWe would also urge you to revoke any payment disputes you may have made on the transaction of order [redacted] We sincerely hope you will like the productsFeel free to contact us via the ticketing system or call us for any further assistanceOur customer service representatives are always happy to help.Thank you so very much for your patience and cooperation.Regards
Hello [redacted] ***, We are extremely sorry for all the confusion this has caused you but please note that your order [ [redacted] which totals to $20.99] has been ON HOLD due to artwork related issuesWe have tried to contact you several times via emails and voice-mails [ [redacted] ] on but no response was received from you due to which the ‘on hold’ issue was never resolved Please also note that it is mentioned in our terms and conditions that orders on hold are sub*ected to delayed delivery dates ________________________________________________ Terms & Conditions: Imprint.com makes several attempts to contact the customer in the event no artwork/logo, therefore we will not be responsible for the timeline of an order if we do not receive the artwork / logoIn any case that the artwork the customer submits for their order is not something we can produce, we will contact the customer via email and phone to inform them that we need to change or remove the artwork _________________________________________________ Thus, we cannot be held liable for any delays caused in the production and delivery of the products Additionally, note that we do not tolerate profanity of any kindThus, please cooperate with us accordingly We shall have a customer service representative get in touch with you again to address this issuePlease respond to that ticket and cooperate with us in order to get this issue resolved You may wish to proceed with the order or you may opt to cancel it, in which case you shall receive a complete and full refund We look forward to resolving this issue with you Regards, Imprint.com / [redacted] Style Definitions */
Hello, we provided the customer various options to choose from and they approved the full refund which we issued todayThe refund will reflect on the customer's account within 1-business days We apologize for any inconvenience and we thank you for your cooperation with us on this claimWe hope we can now close this claimThanks
Hello, we have reviewed your issue and we apologize that you were not fully satisfied with the product you receivedWe went ahead and issued a full refund for this order because we guarantee that all customers leave satisfied or your money backPlease let us know if you have any other questions Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me To the company;While you can feel that these actions were "premature and unnecessary" your customer service is lousy and multiple times I have tried to reach out to you, and two tickets later and many waisted minutes on the phoneI have been hung up on and only now have you resolved my sitution THis was a last stitch efforrt since I could not get anyone, or a direct answer in my tickets It took you days to even come to me that my order couldn't be handlds, when by then I should of already had the itemsLook at your Facebook somtime and read your reviews, I'm also not the only one that has has to go this route to get your attention
Hello, we are issuing a full refund for this order due to inventory issues on the product you requestedWe apologize for any inconvenience, but this does happen sometimes as we do process every order and sometimes inventory runs out before the order hits that stage of productionWe can assure you that we would not take your order if we didn't think we could fulfill it at the time the order was placedThe refund will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have attached a screenshot of the order I am disputing In it, my order number is clearly seen at the end of the URL As I have indicated by the red arrows, 24HourWristbands claims that standard production time is six days I can find nowhere a statement that standard production is 7-days, as their reply to my complaint claims It is simply misleading, and I am shocked at their response thus far Regards, [redacted] ***
We are not trying to avoid blameWhat we are stating is that the order was made on time according to the order that was placedWe are not responsible for the carrier's delays and our company has clear conditions that state we are not responsible for any delays in shippingWe offered the 15% discount as a courtesy and you have to understand we are in the customized promotional product business so if a product is produced we can't reuse or resale the productYou paid for day rush production and the order was shipped hours after it was put into productionWe would like to close this claim because we do not feel there is anything else to be discussedThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint When I placed the order, I selected day standard production timeIt wasn't until I filed a complaint that I was informed it would be 7-daysHad your [redacted] informed me of this at the time of purchase, I would not have ordered from itI have contacted [redacted] and opened a dispute to reject the delivery of the productI no longer have a need for the product as the desired arrival time has passedI am willing to return the product to you with a full refund of the purchaseNothing less!!
Hello, this order was late and the customer will be refunded in fullThe order was not produced according to the customer's specifications and we approve the refund which was issued todayIt will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we issued a refund for the amount requestedThe refund will reflect on your account within 1-business daysThanks for your cooperation with this matterWe will now close this disputeThanks
Dear Makenna [redacted] We apologize for any and all inconvenience that you have had to face with your order, please know that we have always prioritized our customers over all aspects and always do the most we can with the best of our abilitiesWe did indeed try expediting your order to meet your required deadline but sometimes even after all our efforts things still does go wrong sometimes, we are very disappointed to have you displeased so we have already issued a full refund of $to transaction [redacted] and you do not have to send the products backPlease keep them as a token of our apology and we hope this mishap will not tarnish our relationshipPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Hello, this definitely is no issue at allWe see that you spoke to our customer service team and a refund was requested on 9/14/and we issued it earlier this morningWe are not sure why a dispute was issued seeing that we were fully willing to issue a refundThe refund should reflect on your account within 1-business daysIf you have any other questions, please let us knowThank you
Hello [redacted] , it looks as though your issue is being handled by our Claims team and once they receive the image of your product we can move forwardThanks
Hello, we apologize for any inconvenience on production of your orderWe have issued a courtesy 15% refund which will reflect on your account within 1-business daysWe will take your complaint and definitely use it as a tool to improve our production updates and customer service communication with our customersThanks for your patience with this matterWe hope to do business with you again and want to extend a 10% coupon for your next order with usJust use this order number as a reference for placing a new order with one of our repsThanks
Hello, we have went ahead and issued a full refund for this order which will reflect on your account within 1-business daysWe apologize for any inconvenience and we appreciate your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we clearly state what standard production is and that the days we show are the minimum amount of days that the order will take to be producedWe also have that information in the information box "what is standard production"You were already refunded $and we went ahead and issued an additional 15% refund which should reflect on your account within 1-business daysPlease let us know if you have any other questions in regards to this order as we hope to finally reach a resolution for this claimThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completedNor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered toNor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR MarchSo issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is anotherThey need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples businessUNACCEPTABLEThis cannot just be brushed under the rug! [redacted]
Hello, I do see that you have had open communications with our customer service team We did offer you a 25% refund which we hope you will accept because the Navy Blue color was actually printed on the white wristbandsIt's just the white wristband will lighten the darkness of the blue and we clearly inform our customers that certain band colors can alter the ink color once printed on themWe can issue the refund today if you approveIf you have no use for the product you can send it back in full and we will issue a full refundPlease let us know
Dear [redacted] We are extremely sorry for the inconvenience you have faced regarding your order with usPlease understand that we only requested a better image to ensure that the imprint on your product will come out nicelyRegretfully, the ordeal took longer than expected Additionally, we would like to apologize for the delay you faced in our phone linesDue to heavy traffic, our phone lines are almost always jammed, thus we encourage our customer to contact us via the ticketing systemPlease know that we did respond to the tickets that you openedUnfortunately, your artwork did not initially come through to us and thus the order was delayed We finally received the artwork and had it uploaded in our system on 3/at 13: However, you called on that very day and cancelled order at 13:We thus cancelled your order and issued a full refund Please know that, as of 3/12, we have already issued a full refund of $via transaction [redacted] Please allow a few business days for the credit to reach youPlease know that once the amount has been transacted, we cannot be held liable for any delay for the amount to reach you as the issuing bank deals with that Additionally, as a token of apology and goodwill, we would like to offer you a discount of 10% on any future order you may have with us To opt for the discount, simply open a ticket under the new order and refer to your current order number and a customer service representative shall respond to the ticket within business hours and issue the discount Again, we would like to sincerely apologize for the hassle you had to go throughWe hope you understand that we only asked for a better artwork so that the print looks better on the productsThis was done with good intentions and we hope you will consider thatWe wish you will give us a chance to serve you better in the future and we hope that this will not tarnish our relationship with you Warmest regards, [redacted] / [redacted] Style Definitions */
Dear Customer,We are extremely sorry for the inconvenience you have faced regarding your order with usAs per our records on your order, we have directly contacted you regarding the issues you have faced with the order and as per your desired settlement, we have shipped your corrected order via [redacted] The shipment should contain the following:Remake of line item with proper font and font color; card inserts, &remaining bands of line item Scheduled delivery: Tue 7/05/by 8:pm Hastings, MN USWe hope this resolves the issue and we hope that this will not tarnish our relationship with youIf you have any queries, kindly call us at our customer service number directlyWe encourage our customers to always contact us directly when issues are faced with an orderThat way we can effectively and efficiently solve any those problems without any interference from another entityWe would also urge you to revoke any payment disputes you may have made on the transaction of order [redacted] We sincerely hope you will like the productsFeel free to contact us via the ticketing system or call us for any further assistanceOur customer service representatives are always happy to help.Thank you so very much for your patience and cooperation.Regards
Hello [redacted] ***, We are extremely sorry for all the confusion this has caused you but please note that your order [ [redacted] which totals to $20.99] has been ON HOLD due to artwork related issuesWe have tried to contact you several times via emails and voice-mails [ [redacted] ] on but no response was received from you due to which the ‘on hold’ issue was never resolved Please also note that it is mentioned in our terms and conditions that orders on hold are sub*ected to delayed delivery dates ________________________________________________ Terms & Conditions: Imprint.com makes several attempts to contact the customer in the event no artwork/logo, therefore we will not be responsible for the timeline of an order if we do not receive the artwork / logoIn any case that the artwork the customer submits for their order is not something we can produce, we will contact the customer via email and phone to inform them that we need to change or remove the artwork _________________________________________________ Thus, we cannot be held liable for any delays caused in the production and delivery of the products Additionally, note that we do not tolerate profanity of any kindThus, please cooperate with us accordingly We shall have a customer service representative get in touch with you again to address this issuePlease respond to that ticket and cooperate with us in order to get this issue resolved You may wish to proceed with the order or you may opt to cancel it, in which case you shall receive a complete and full refund We look forward to resolving this issue with you Regards, Imprint.com / [redacted] Style Definitions */
Hello, we provided the customer various options to choose from and they approved the full refund which we issued todayThe refund will reflect on the customer's account within 1-business days We apologize for any inconvenience and we thank you for your cooperation with us on this claimWe hope we can now close this claimThanks
Hello, we have reviewed your issue and we apologize that you were not fully satisfied with the product you receivedWe went ahead and issued a full refund for this order because we guarantee that all customers leave satisfied or your money backPlease let us know if you have any other questions Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me To the company;While you can feel that these actions were "premature and unnecessary" your customer service is lousy and multiple times I have tried to reach out to you, and two tickets later and many waisted minutes on the phoneI have been hung up on and only now have you resolved my sitution THis was a last stitch efforrt since I could not get anyone, or a direct answer in my tickets It took you days to even come to me that my order couldn't be handlds, when by then I should of already had the itemsLook at your Facebook somtime and read your reviews, I'm also not the only one that has has to go this route to get your attention
Hello, we are issuing a full refund for this order due to inventory issues on the product you requestedWe apologize for any inconvenience, but this does happen sometimes as we do process every order and sometimes inventory runs out before the order hits that stage of productionWe can assure you that we would not take your order if we didn't think we could fulfill it at the time the order was placedThe refund will reflect on your account within 1-business daysPlease let us know if you have any other questionsThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have attached a screenshot of the order I am disputing In it, my order number is clearly seen at the end of the URL As I have indicated by the red arrows, 24HourWristbands claims that standard production time is six days I can find nowhere a statement that standard production is 7-days, as their reply to my complaint claims It is simply misleading, and I am shocked at their response thus far Regards, [redacted] ***