Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via DHL [redacted] The full refund will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
[redacted] We are extremely sorry for any inconvenience causedA full refund of $for [redacted] has been processed on 8/via [redacted] Please know that it may take the bank a few business days to process the transaction for it to show up in your account but rest assured that the transaction has been fully processed from our endFeel free to contact your bank and refer to the transaction ID to check up on the refund Again, apologies for the inconvenienceWe sincerely hope that this issue is now resolved and we truly hope that this experience will not refrain you from ordering from us againHave a nice day and take care!Best regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In our dealings with your business thus far, we do not trust that we will later be reimbursed for the cost of shipping and request that we be presented with the costs up front Regards, [redacted] ***
Hello, this order was shipped via Fed Ex [redacted] and delivered on 7/14/as requested We apologize for any confusion and we are extending a 10% courtesy refund on this order Please let us know if you have any other questionsThanks
Dear [redacted] ,We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping specifications that you choseRush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate timesNonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a companySince you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issuePlease give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your orderWe hope to hear from you soonThank you.Sincerely,24HourWristbands.com
Hello, thank you for your postAfter reviewing your order, it seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused you and we can confirm that the order will ship out today or tomorrow at the latestWe are also issuing a courtesy refund of 25% for this order for this mistake on our endThanks for your patience with this matterPlease let us know if you have any other questionsWe look forward to getting your product to you as we will ship it with the overnight optionThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The refund has been received, thank you
Hello, we have contacted the appropriate officials with the Revdex.com to handle this matter at this time since the customer is not cooperating with usThank youBelow is a documented phone call between the customer and one of our reps where the customer clearly wanted a refund and not the product [redacted] IN TRANSIT [redacted] ***Jessica Luque
Dear [redacted] ,Please know that your refund was in fact requested on the 13th by our customer service representative and you were also informed that your refund would take business days to be refunded from our end as well through our ticketing system, also once your charge has been transacted back to your credit card from our end it may take a few business days for your bank to credit that charge back to your card which is why it took this much time for your refund to be credited backWe had no intention of keeping your money as we have always done the most we can to the best of abilities to assist and help our customers in every way possible way, even incurring losses at timesOur business depends on keeping good relationships with our customers as this is a repeat business so there is no way we would ever try and keep any customers money without their consentAs we have previously stated a 10% discount still remains as a token of apology and good will on a future order if you chooseWe hope this will clarify all the misunderstanding that has occurred over the past few daysThank you.Sincerely,24HourWristbands.com
[redacted] Said...2015-08-10:09: [98.229.24.16]Hi Amy,Thanks for the replyIf you can offer an 80% refund that will be satisfactory for usIf not, we will have to proceed with filing the Revdex.com reportLet me know!***Hello, this message was sent to us by the customer agreeing to an 80% refund which we issued todayWe have already issued a refund for $and we will refund the remaining amount of $which should reflect on the customer's account within 1-business daysWe can mark this claim as closedThanks
Dear Customer, We are extremely sorry for any inconvenience or confusion you may have faced regarding your order with us Please note that on the checkout page that shows the final charges, there in an input bar to put promo codes in Once the promo code is entered the page refreshes to show the discounted price with which customers check outThis process can only be done while ordering and before the order is 'confirmed' or 'checked-out'This applies for both phone and online ordersWe hope this clarifies the code input issue As for your order, unfortunately, the items went out of stock due to which we had to hold the order and notify you via the ticket that sent out voicemail notificationsPlease understand that this was an unforeseen occurrence and we are sincerely sorry that this led to a delay due to which you had to cancel your order with usWe duly apologize for the inconvenience Please note that we have pushed your refund of $75.57, the total amount you paid for this orderIt may take some time for your bank to process the transaction for it to reflect on your accountNonetheless, rest assured that the refund has been processed completely from our endFeel free to call us to receive the transaction ID if you require it Again, we would like to sincerely apologize and we truly hope that this experience will not hamper our relationship with you.As a token of courtesy, we would like to offer you a 10% discount on your next order with usTo opt for it, simply call us & mention the current order number and a representative shall assist you Thank you for your patience and cooperation.Best Regards, PR Team 24hourwristbands.com / [redacted] Style Definitions */
Hello, we have issued a full refund for the total amount of $We apologize any inconvenience that you had to deal with in receiving a product that was not to your satisfaction$had to be refunded via check and we are sending that to the address on the orderPlease let us know if you have any other questions in regards to this issueWe can now close this claimThank you
[redacted] We are very appreciative of your co operation regarding this matter and we are honored by the fact that you have been a loyal customer with us for so long and have trusted us to continue to do businessWe completely understand your displeasure and we really do acknowledge you being with us over the years, which is why we ask for two working days so we can provide a better resolution to this matterWe have always prioritized our customers more than any other aspect and have always thrived on providing our customers with the best service we can but since your order was months old we could not accept your claim but we value and acknowledge your trust in us to do business over the yearsWe will get back to you through our ticketing system to provide the best resolution we can, we apologize that you had to go through all this hassleWe are also offering a 10% of on any future orderPlease contact us for any other further inquiriesThank you.Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10590458, and find that this resolution would be satisfactory to me
Hello,Thank you for your postWe have had two of our claims managers review your claim and see that the shading of the house in the artwork was not depicted correctly and a full refund should be issuedWe apologize for any confusion, but some of our reps must not have noticed thatThanks for your patience and cooperation with this matterI just issued a refund and it should reflect on your account within 1-business daysHave a great weekend!
Hello, we are issuing a refund of $for the tax/customs/handling on your orderThe refund will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbandsWe clearly state this information during the ordering process as well as on the company info on the Revdex.com website Please let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Hello, we have already issued a refund for the tax/customs/handling and the $promotion on your orderWe inform all of our customers that your subtotal will have an additional charge added depending on the specifications of the orderThe additional $is for the processing/handling fee for the promotional wristbandsWe will not issue a full refund since you received the product on time and according to your specificationsPlease let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I am not happy with what has been presentedNot because I'm ungrateful, but because I have cancelled this order days agoOn top of that I have been promised a refund since the 21st of April and have not seen one dollar refundedAlso I am and have been very frustrated, because when I ask to speak to a manager or team leader, their is never one availableTo me it seems as though the company is hiding somethingSo I have no wishes to shop or purchase with this company again and I will like to proceed in having them blacklisted from other [redacted] shopping with them Regards,
Dear [redacted] ,Please know we did in fact immediately contact you regarding your issue right after our last response that you received through the Revdex.com but we have received no response to that as of yet so we could not resolve the matter accordinglyA ticket was opened through our online ticketing system which you should have received via your email, we are attaching the response once again that we sent you along with this letter so you can decide on the resolution provided and please contact us through the ticketing system so we can proceed with your desired resolution accordinglyBelow is the email that was sent from us containing the options that were provided to resolve this matter:-Hello [redacted] We would like to apologize for all the inconvenience that you had to face regarding your order even though we did produce the order exactly as it was placed but it seems the artwork that was provided on the reorder was not the one that was used on the original orderPlease know customer service is of utmost importance to us so having you displeased with your order is very disappointing for us We would like to offer a 80% refund on the bags since resources and materials were used producing it or a remake for them if you choose and also a 10% discount on a future order as a token of apology and goodwill Please let us know how would you like to proceed in resolving this issue so we can issue a remake or refund accordinglyWe would like to sincerely apologize again for all the inconvenience Warmest regards, 24hourwristbands.com.Customer Service: 281-786-3764Sale: 1-877-508-
Our apologiesWe thought you received of the correct wristbandsWe issued a refund for this order and it will reflect on your account within 1-business daysThe refund is in the remaining amount of $Please let us know if you have any other questions as we hope we can mark this issue as resolvedThanks
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via DHL [redacted] The full refund will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
[redacted] We are extremely sorry for any inconvenience causedA full refund of $for [redacted] has been processed on 8/via [redacted] Please know that it may take the bank a few business days to process the transaction for it to show up in your account but rest assured that the transaction has been fully processed from our endFeel free to contact your bank and refer to the transaction ID to check up on the refund Again, apologies for the inconvenienceWe sincerely hope that this issue is now resolved and we truly hope that this experience will not refrain you from ordering from us againHave a nice day and take care!Best regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In our dealings with your business thus far, we do not trust that we will later be reimbursed for the cost of shipping and request that we be presented with the costs up front Regards, [redacted] ***
Hello, this order was shipped via Fed Ex [redacted] and delivered on 7/14/as requested We apologize for any confusion and we are extending a 10% courtesy refund on this order Please let us know if you have any other questionsThanks
Dear [redacted] ,We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping specifications that you choseRush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate timesNonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a companySince you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issuePlease give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your orderWe hope to hear from you soonThank you.Sincerely,24HourWristbands.com
Hello, thank you for your postAfter reviewing your order, it seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused you and we can confirm that the order will ship out today or tomorrow at the latestWe are also issuing a courtesy refund of 25% for this order for this mistake on our endThanks for your patience with this matterPlease let us know if you have any other questionsWe look forward to getting your product to you as we will ship it with the overnight optionThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The refund has been received, thank you
Hello, we have contacted the appropriate officials with the Revdex.com to handle this matter at this time since the customer is not cooperating with usThank youBelow is a documented phone call between the customer and one of our reps where the customer clearly wanted a refund and not the product [redacted] IN TRANSIT [redacted] ***Jessica Luque
Dear [redacted] ,Please know that your refund was in fact requested on the 13th by our customer service representative and you were also informed that your refund would take business days to be refunded from our end as well through our ticketing system, also once your charge has been transacted back to your credit card from our end it may take a few business days for your bank to credit that charge back to your card which is why it took this much time for your refund to be credited backWe had no intention of keeping your money as we have always done the most we can to the best of abilities to assist and help our customers in every way possible way, even incurring losses at timesOur business depends on keeping good relationships with our customers as this is a repeat business so there is no way we would ever try and keep any customers money without their consentAs we have previously stated a 10% discount still remains as a token of apology and good will on a future order if you chooseWe hope this will clarify all the misunderstanding that has occurred over the past few daysThank you.Sincerely,24HourWristbands.com
[redacted] Said...2015-08-10:09: [98.229.24.16]Hi Amy,Thanks for the replyIf you can offer an 80% refund that will be satisfactory for usIf not, we will have to proceed with filing the Revdex.com reportLet me know!***Hello, this message was sent to us by the customer agreeing to an 80% refund which we issued todayWe have already issued a refund for $and we will refund the remaining amount of $which should reflect on the customer's account within 1-business daysWe can mark this claim as closedThanks
Dear Customer, We are extremely sorry for any inconvenience or confusion you may have faced regarding your order with us Please note that on the checkout page that shows the final charges, there in an input bar to put promo codes in Once the promo code is entered the page refreshes to show the discounted price with which customers check outThis process can only be done while ordering and before the order is 'confirmed' or 'checked-out'This applies for both phone and online ordersWe hope this clarifies the code input issue As for your order, unfortunately, the items went out of stock due to which we had to hold the order and notify you via the ticket that sent out voicemail notificationsPlease understand that this was an unforeseen occurrence and we are sincerely sorry that this led to a delay due to which you had to cancel your order with usWe duly apologize for the inconvenience Please note that we have pushed your refund of $75.57, the total amount you paid for this orderIt may take some time for your bank to process the transaction for it to reflect on your accountNonetheless, rest assured that the refund has been processed completely from our endFeel free to call us to receive the transaction ID if you require it Again, we would like to sincerely apologize and we truly hope that this experience will not hamper our relationship with you.As a token of courtesy, we would like to offer you a 10% discount on your next order with usTo opt for it, simply call us & mention the current order number and a representative shall assist you Thank you for your patience and cooperation.Best Regards, PR Team 24hourwristbands.com / [redacted] Style Definitions */
Hello, we have issued a full refund for the total amount of $We apologize any inconvenience that you had to deal with in receiving a product that was not to your satisfaction$had to be refunded via check and we are sending that to the address on the orderPlease let us know if you have any other questions in regards to this issueWe can now close this claimThank you
[redacted] We are very appreciative of your co operation regarding this matter and we are honored by the fact that you have been a loyal customer with us for so long and have trusted us to continue to do businessWe completely understand your displeasure and we really do acknowledge you being with us over the years, which is why we ask for two working days so we can provide a better resolution to this matterWe have always prioritized our customers more than any other aspect and have always thrived on providing our customers with the best service we can but since your order was months old we could not accept your claim but we value and acknowledge your trust in us to do business over the yearsWe will get back to you through our ticketing system to provide the best resolution we can, we apologize that you had to go through all this hassleWe are also offering a 10% of on any future orderPlease contact us for any other further inquiriesThank you.Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10590458, and find that this resolution would be satisfactory to me
Hello,Thank you for your postWe have had two of our claims managers review your claim and see that the shading of the house in the artwork was not depicted correctly and a full refund should be issuedWe apologize for any confusion, but some of our reps must not have noticed thatThanks for your patience and cooperation with this matterI just issued a refund and it should reflect on your account within 1-business daysHave a great weekend!
Hello, we are issuing a refund of $for the tax/customs/handling on your orderThe refund will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbandsWe clearly state this information during the ordering process as well as on the company info on the Revdex.com website Please let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Hello, we have already issued a refund for the tax/customs/handling and the $promotion on your orderWe inform all of our customers that your subtotal will have an additional charge added depending on the specifications of the orderThe additional $is for the processing/handling fee for the promotional wristbandsWe will not issue a full refund since you received the product on time and according to your specificationsPlease let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I am not happy with what has been presentedNot because I'm ungrateful, but because I have cancelled this order days agoOn top of that I have been promised a refund since the 21st of April and have not seen one dollar refundedAlso I am and have been very frustrated, because when I ask to speak to a manager or team leader, their is never one availableTo me it seems as though the company is hiding somethingSo I have no wishes to shop or purchase with this company again and I will like to proceed in having them blacklisted from other [redacted] shopping with them Regards,
Dear [redacted] ,Please know we did in fact immediately contact you regarding your issue right after our last response that you received through the Revdex.com but we have received no response to that as of yet so we could not resolve the matter accordinglyA ticket was opened through our online ticketing system which you should have received via your email, we are attaching the response once again that we sent you along with this letter so you can decide on the resolution provided and please contact us through the ticketing system so we can proceed with your desired resolution accordinglyBelow is the email that was sent from us containing the options that were provided to resolve this matter:-Hello [redacted] We would like to apologize for all the inconvenience that you had to face regarding your order even though we did produce the order exactly as it was placed but it seems the artwork that was provided on the reorder was not the one that was used on the original orderPlease know customer service is of utmost importance to us so having you displeased with your order is very disappointing for us We would like to offer a 80% refund on the bags since resources and materials were used producing it or a remake for them if you choose and also a 10% discount on a future order as a token of apology and goodwill Please let us know how would you like to proceed in resolving this issue so we can issue a remake or refund accordinglyWe would like to sincerely apologize again for all the inconvenience Warmest regards, 24hourwristbands.com.Customer Service: 281-786-3764Sale: 1-877-508-
Our apologiesWe thought you received of the correct wristbandsWe issued a refund for this order and it will reflect on your account within 1-business daysThe refund is in the remaining amount of $Please let us know if you have any other questions as we hope we can mark this issue as resolvedThanks