Hello, we are issuing a refund for the tax/customs/handling on your orderThe refund of $will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbandsPlease let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Dear [redacted] We would first like to apologize for any and all inconvenience that you may have faced regarding your order with us, please know that our customer service representatives only asked about the $cancellation fee because your order had already left for production by the time you informed us about cancelling it but we understand the fact that it was not your fault as you notified us quite promptly about your cancellation request which is why we have already refund the total amount charged of $ [redacted] as you were informed by our customer service representatives through our ticketing system according to our recordsWe really appreciate the fact that you gave us a second chance and feel very disappointed that we could not provide the service we intended to so we are offering a 10% discount on a future order as a token of apology in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The product was not accepted for delivery as it shipped after the Revdex.com Complaint was submitted and required delivery date had passed Vendor can contact FedEx for product, marked return to sender (FedEx tracking number [redacted] ***) As per previous messages in this complaint, I am requesting a full refund for the product in the amount of $to the card on which the product was originally billed I also continue to request that the Revdex.com conduct further investigations on the bad business practices of imprint.com, [redacted] and any of this company's subsidiaries Regards, [redacted]
[redacted] We apologize for any inconvenience that you may have faced with your order, it seems that your order was shipped back to our facility according to our records and a full refund of $was processed to transaction [redacted] , which means we have already approved and processed the refund from our endPlease contact us for any further inquiries, thank you.Sincerely, [redacted]
Hey Kyle,Thank you for reaching out to us about this issueWe are extremely sorry that you had to face any inconvenience or confusion regarding the charges on your orderImprint.com, along with its affiliate, 24hourwristbands.com, previously did state the disclosure 'Sub-total does not include tax' under the 'Proceed to Checkout' button on our sitesUpon retracing, we see that it no longer shows the statementThe error likely occurred during updates made while modifying our websites and we sincerely apologize for the confusion caused due to thatNonetheless, please know that our automated system only charges the sales tax for Texas state, and the tax can be waived if a tax-exempt document can be provided by the customerFurthermore, we would like to ensure you that we and our affiliates do indeed disclose additional charges [if any]For example: The promotional bands offered by us at 24hourwristbands.com has an "*" indicating conditions apply stating that there is a $handling fee for the promotional bandsHaving said that, thank you so very much for notifying us of the issueWe will definitely look into itAs the charges were indeed not disclosed to you, to be fair, we will be refunding you the tax charges within the next few business daysAgain, our sincerest apologiesWe truly hope that this will not tarnish our relationship with you and we hope that we can do business with you in the future.Feel free to contact us back for the transaction ID of the refunded amount.Thank you very much and have a great day!Best regards,PR TeamNetbrands Media Corp
Hello, we have issued a full refund for this orderThe customer was clearly upset with the amount of time the order took to produce and we do not feel the customer should pay for this orderThe refund will reflect on your account within 1-business daysThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Your CSR stated it was refunded on the 13th That was a lie You did not refund my money when I asked, again a lie you have told You did not refund my money until I reached out to the Revdex.com Regards,
Hello, we have Refunded $113.98 to transaction [redacted] for this order. The funds will be back in your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Dear Customer,We are truly very sorry that it took us longer than anticipated to refund you the money As you have mentioned previously, you have ordered from us before and we sincerely hope you know that the delay was completely unforeseen and unintentionalPlease accept our sincerest apologiesAdditionally, per our records, we can see that one of our representatives have already provided you the transaction ID of the entire refund amount on 7/For your convenience, we shall also provide it here: Refunded $to [redacted] Please check with your bankThus please note that the credit has already been processed from our endWe hope that this resolves the issue and we truly hope that this will not tarnish our relationship with youWe hope that you will continue to order from us again in the futureBest Regards, [redacted]
RevDex.com: After you reached out to the company on my behalf they finally responded out to me, and will be issuing a refund for the goods, which were apparently lost It's unfortunate that you are the only power they will respond to, as I am sure you have much bigger matters to be dealing with, but I appreciate you intervening and helping me get results.Thank you! [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Per Josyln over the phone we were told to discard all the koozies and that the replacements would be shipped out and be in our hands on the following Friday Afetr assuring her that she didn't need them back she said " No we can not do anything with them" and neither could we So being the space it was taking up we discarted them as told to do so by Joslyn We re now out and no koozies We keep getting told that managment is on vactation and also keep getting hung up on If this can not be resolved we will go to a small claims court and have our attorney contact them for further legal action [Provide details of why you are not satisfied with this resolution.] Regards,
Dear Customer,We would first like to apologize for all the inconvenience that you have faced with your order but please know that as of now we have already issued a full refund for the error that occurred on your order and it will be transacted within a few business daysWe understand your frustration since it took us time to provide a resolution but please understand that our representatives were just following protocol and asking for pictures so the error could be properly verified before processing the claim and issuing a refundWe have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve them better which is why we are also offering a 10% discount on a future order of your choice as a token of apology from our end in hopes that this mishap will not tarnish our relationship and prevent us from doing future business, just refer to this review on your future order to avail the discountPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [I am surprised at the ignorance of this response I paid for day shipping which GENERALLY means that the product will ship by the next day and arrive the following day after thatThat means that having ordered on a Wednesday, the item was shipped on that Thursday and should have arrived on that FridayMeanwhile, I didn't receive the shipment until the following MONDAYI was never expecting the shipment to arrive in hoursI was expecting it to arrive within hours of placing my orderAnd considering the amount I paid for day RUSH shipping, my expectations were just the right amountI made the mistake of assuming that since your company name is 24HOURWRISTBANDS that hours wouldn't be an issue for you I am, however, not surprised at the continued lack of accountability that this company takes for their service failureYou've failed me as a paying customerYou've failed me as a repeat customerYou've failed me as a referral I didn't receive your product for when I actually needed it, and now that it's arrived so fashionably late I have ZERO use for itYour customer service via phone is a joke (20th in queue to 1st and then the line disconnects EVERY TIME), and your online customer ticket process is even more impersonal and conveniently one-sidedTake responsibility Regards and Warm Wishes, [redacted] ***
Hello [redacted] ,We sincerely apologize again for the inconvenience you have facedWe regret that you were not completely satisfied with the productsHowever please kindly acknowledge that the order cannot be considered defective as per our policies that we have duly explained previouslyNonetheless, we understand your frustration which is why we have previously offered a 20% refund on the orderHowever, as you were still not satisfied with that offer, we have reconsidered, and have offered you a final, extended refund offer which you have agreed to as a final settlementPlease know that the refund has been processed from our endIt may take some time for it to reflect on your balanceFeel free to contact us anytime for the transaction ID or if you have any further queriesWe sincerely hope you can use the items as originally intendedAll the very bestThank you.Warm Regards,24hourwristbands.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will mail back the product for a 75% refundWhile it isn't ideal it is a compromise I can acceptThank you [redacted]
Hello, we have already spoken to this customer and explained our policies to him: They are below:"Segmented bands will have two or more sections of the band in solid colorsIn some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colorsFor example: Red and White segmented bands might have a hint of Pink in the location the two colors meetThis effect can not be controlled and is not considered to be defectiveLocations for the message can not be guaranteed but can be attempted.The pattern for the colors for segmented bands will be random for any order with more than two colorsWe can not promise an exact match of color sequence." This order is not defective and the customer has not been willing to cooperate with us even though we clearly state this informationWe try our best to position text on our wristbands, but these bands are produced through a process where the positioning of the message is not guaranteed except for the fact that a front and back message will be separated from one another I do see that we offered a courtesy refund of 15% which you accepted in the amount of $which is being issued today, but the order is not defective and if you are willing to keep the product then this is all that we can issueIf you do not want the product and agree to send it back in full we can issue a policy refund which is 75% of the orderPlease let us know how you would like to move forwardThank you
Hello, thanks for your postWe did in fact upgrade your shipping to overnight to get it to you the next dayWe apologize for any delays or confusion with this orderWe also issued a courtesy 10% refund for the inconveniencePlease let us know if you have any other questionsThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Here is a copy of a response to my orderOrder Number: [redacted] Shipping Information [redacted] ***DATEDESCRIPTIONQTYORDER STATUS08/10/3:AMInk Injected Wristbands275ScheduledIf you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at http://24hourwristbands.com/support-customer-service/Important Notes,Please remember the following as you await your order:Do not be worried if your items ship in separate packagesFor faster delivery, we ship from multiple locations throughout the country and sometimes from overseas (if applicable).To check order status, check tracking, or return an item, please visit http://24hourwristbands.com/login-my-account/Remember you cannot cancel your order if it has been confirmedThank You!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not received the product they "claimed" to have shpped out once I started the complaint processI have requested numerous times for a FULL refund and they have stopped respondingI have went to my bank and disputed the charge because I heard nothing back from Revdex.com or Netbrand MediaAs I have stated on several occasions, this order took too long, I still do not have my product; and I no longer want the product or any other dealings with this companyI want a FULL refund and will do whatever I need to until I receive it.I am attaching copies of the emails I sent them which happens to be th eonly way I can get any response Regards,
Dear Customer, We are sincerely sorry for any confusion or inconvenience our ordering system may have caused youPlease note that it is stated clearly, right below the ‘add to cart’ button that: Subtotal does not include tax (if applicable) Please Note: The cut off time for Rush Production Order is 10AM CST We see that you ordered printed wristbands and opted for the Promotion: Free Wristbands - Shipping & Handling [+15.00]Please know that this promotional offer has a shipping and handling charge of $as stated in our website Further below the order-submit button, right under the displayed reviews, we provide some information regarding the bandsOne of those states: **free wristbands are available to orders of silicone wristbands or moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch wristbands) or $(for inch, inch, and inch wristbands) will apply All free wristbands will be identical to the original order in size, message (including fonts and artwork) and selected optionsIf the original order contains multiple colors, then your free bands will be made in one of those colors, chosen at randomIf you have a color preference, please let us know and we will try to accommodate youAdditional colors, options, and rush services that are not included in your original order will require a surcharge Additionally, kindly note that it is mentioned in our terms and conditions that additional charges such as tax, customs, etc may be applicable to order sub-total which is what is shown initiallyNonetheless, we are extremely sorry for the inconvenience The allocation of the charges are as follows: SubTotal: $ Coupon Discount: - $ Tax Total: $ Total: $ [Note: Subtotal also includes the $shipping and handling fee for the promotional bands and the shipping charges which is $34.69.] We are sorry for the delayPlease know that it took a little more time than anticipated to process the refundBut rest assured that the refund has been fully processed We have refunded you, in full, $to transaction [redacted] on 4/Please check with your bankIt may take the bank a few business days to process the transaction in order for it to show up in your statement As your desired settlement has been met, we hope and consider this issue to be resolvedFeel free to contact us via the ticketing system if you have any queries and a representative shall respond to your query within business hours Again, apologies for any inconvenienceWe hope our relationship will not be tarnished and we hope this will not prevent you from ordering from us again Have a good day ahead Warmest regards, 24hourwristbands / [redacted] Style Definitions */ 4/30/ Complaint I placed an order for custom wrist bandsThey had a special for free bands since I was purchasing alreadySo I clicked yes on the offerNo where was it stated that I would be charged $for shipping on the free bandsSo, I chose the $shipping fee and then went to checkout I reviewed my order there wasn't any extra charges listedEverything was correctSo clicked place orderWhen I got my confirmation and looked it over there was the $extra shipping fee hiding in the items listThere is also a S/H & insurance fee of $that was at the bottom by the order totalMy order total somehow went from $before payment to $after I paidI immediately opened a customer support ticketThe response was to tell me that they charge $for the free bands that are certain sizes and $for othersHer offer was to take the free bands off and refund the $I responded that I want to cancel my entire order and get a full refundNo response yetI then called the company and the man I spoke with said he would refund the $10.70, but he didn't have the authority to cancel and refund my whole orderSo he opened up another support ticketNo response yet on that one either Desired Resolution I would like to receive a full refund Consumer Business Dialog
Hello, we are issuing a refund for the tax/customs/handling on your orderThe refund of $will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbandsPlease let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Dear [redacted] We would first like to apologize for any and all inconvenience that you may have faced regarding your order with us, please know that our customer service representatives only asked about the $cancellation fee because your order had already left for production by the time you informed us about cancelling it but we understand the fact that it was not your fault as you notified us quite promptly about your cancellation request which is why we have already refund the total amount charged of $ [redacted] as you were informed by our customer service representatives through our ticketing system according to our recordsWe really appreciate the fact that you gave us a second chance and feel very disappointed that we could not provide the service we intended to so we are offering a 10% discount on a future order as a token of apology in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The product was not accepted for delivery as it shipped after the Revdex.com Complaint was submitted and required delivery date had passed Vendor can contact FedEx for product, marked return to sender (FedEx tracking number [redacted] ***) As per previous messages in this complaint, I am requesting a full refund for the product in the amount of $to the card on which the product was originally billed I also continue to request that the Revdex.com conduct further investigations on the bad business practices of imprint.com, [redacted] and any of this company's subsidiaries Regards, [redacted]
[redacted] We apologize for any inconvenience that you may have faced with your order, it seems that your order was shipped back to our facility according to our records and a full refund of $was processed to transaction [redacted] , which means we have already approved and processed the refund from our endPlease contact us for any further inquiries, thank you.Sincerely, [redacted]
Hey Kyle,Thank you for reaching out to us about this issueWe are extremely sorry that you had to face any inconvenience or confusion regarding the charges on your orderImprint.com, along with its affiliate, 24hourwristbands.com, previously did state the disclosure 'Sub-total does not include tax' under the 'Proceed to Checkout' button on our sitesUpon retracing, we see that it no longer shows the statementThe error likely occurred during updates made while modifying our websites and we sincerely apologize for the confusion caused due to thatNonetheless, please know that our automated system only charges the sales tax for Texas state, and the tax can be waived if a tax-exempt document can be provided by the customerFurthermore, we would like to ensure you that we and our affiliates do indeed disclose additional charges [if any]For example: The promotional bands offered by us at 24hourwristbands.com has an "*" indicating conditions apply stating that there is a $handling fee for the promotional bandsHaving said that, thank you so very much for notifying us of the issueWe will definitely look into itAs the charges were indeed not disclosed to you, to be fair, we will be refunding you the tax charges within the next few business daysAgain, our sincerest apologiesWe truly hope that this will not tarnish our relationship with you and we hope that we can do business with you in the future.Feel free to contact us back for the transaction ID of the refunded amount.Thank you very much and have a great day!Best regards,PR TeamNetbrands Media Corp
Hello, we have issued a full refund for this orderThe customer was clearly upset with the amount of time the order took to produce and we do not feel the customer should pay for this orderThe refund will reflect on your account within 1-business daysThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Your CSR stated it was refunded on the 13th That was a lie You did not refund my money when I asked, again a lie you have told You did not refund my money until I reached out to the Revdex.com Regards,
Hello, we have Refunded $113.98 to transaction [redacted] for this order. The funds will be back in your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Dear Customer,We are truly very sorry that it took us longer than anticipated to refund you the money As you have mentioned previously, you have ordered from us before and we sincerely hope you know that the delay was completely unforeseen and unintentionalPlease accept our sincerest apologiesAdditionally, per our records, we can see that one of our representatives have already provided you the transaction ID of the entire refund amount on 7/For your convenience, we shall also provide it here: Refunded $to [redacted] Please check with your bankThus please note that the credit has already been processed from our endWe hope that this resolves the issue and we truly hope that this will not tarnish our relationship with youWe hope that you will continue to order from us again in the futureBest Regards, [redacted]
RevDex.com: After you reached out to the company on my behalf they finally responded out to me, and will be issuing a refund for the goods, which were apparently lost It's unfortunate that you are the only power they will respond to, as I am sure you have much bigger matters to be dealing with, but I appreciate you intervening and helping me get results.Thank you! [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Per Josyln over the phone we were told to discard all the koozies and that the replacements would be shipped out and be in our hands on the following Friday Afetr assuring her that she didn't need them back she said " No we can not do anything with them" and neither could we So being the space it was taking up we discarted them as told to do so by Joslyn We re now out and no koozies We keep getting told that managment is on vactation and also keep getting hung up on If this can not be resolved we will go to a small claims court and have our attorney contact them for further legal action [Provide details of why you are not satisfied with this resolution.] Regards,
Dear Customer,We would first like to apologize for all the inconvenience that you have faced with your order but please know that as of now we have already issued a full refund for the error that occurred on your order and it will be transacted within a few business daysWe understand your frustration since it took us time to provide a resolution but please understand that our representatives were just following protocol and asking for pictures so the error could be properly verified before processing the claim and issuing a refundWe have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve them better which is why we are also offering a 10% discount on a future order of your choice as a token of apology from our end in hopes that this mishap will not tarnish our relationship and prevent us from doing future business, just refer to this review on your future order to avail the discountPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [I am surprised at the ignorance of this response I paid for day shipping which GENERALLY means that the product will ship by the next day and arrive the following day after thatThat means that having ordered on a Wednesday, the item was shipped on that Thursday and should have arrived on that FridayMeanwhile, I didn't receive the shipment until the following MONDAYI was never expecting the shipment to arrive in hoursI was expecting it to arrive within hours of placing my orderAnd considering the amount I paid for day RUSH shipping, my expectations were just the right amountI made the mistake of assuming that since your company name is 24HOURWRISTBANDS that hours wouldn't be an issue for you I am, however, not surprised at the continued lack of accountability that this company takes for their service failureYou've failed me as a paying customerYou've failed me as a repeat customerYou've failed me as a referral I didn't receive your product for when I actually needed it, and now that it's arrived so fashionably late I have ZERO use for itYour customer service via phone is a joke (20th in queue to 1st and then the line disconnects EVERY TIME), and your online customer ticket process is even more impersonal and conveniently one-sidedTake responsibility Regards and Warm Wishes, [redacted] ***
Hello [redacted] ,We sincerely apologize again for the inconvenience you have facedWe regret that you were not completely satisfied with the productsHowever please kindly acknowledge that the order cannot be considered defective as per our policies that we have duly explained previouslyNonetheless, we understand your frustration which is why we have previously offered a 20% refund on the orderHowever, as you were still not satisfied with that offer, we have reconsidered, and have offered you a final, extended refund offer which you have agreed to as a final settlementPlease know that the refund has been processed from our endIt may take some time for it to reflect on your balanceFeel free to contact us anytime for the transaction ID or if you have any further queriesWe sincerely hope you can use the items as originally intendedAll the very bestThank you.Warm Regards,24hourwristbands.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will mail back the product for a 75% refundWhile it isn't ideal it is a compromise I can acceptThank you [redacted]
Hello, we have already spoken to this customer and explained our policies to him: They are below:"Segmented bands will have two or more sections of the band in solid colorsIn some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colorsFor example: Red and White segmented bands might have a hint of Pink in the location the two colors meetThis effect can not be controlled and is not considered to be defectiveLocations for the message can not be guaranteed but can be attempted.The pattern for the colors for segmented bands will be random for any order with more than two colorsWe can not promise an exact match of color sequence." This order is not defective and the customer has not been willing to cooperate with us even though we clearly state this informationWe try our best to position text on our wristbands, but these bands are produced through a process where the positioning of the message is not guaranteed except for the fact that a front and back message will be separated from one another I do see that we offered a courtesy refund of 15% which you accepted in the amount of $which is being issued today, but the order is not defective and if you are willing to keep the product then this is all that we can issueIf you do not want the product and agree to send it back in full we can issue a policy refund which is 75% of the orderPlease let us know how you would like to move forwardThank you
Hello, thanks for your postWe did in fact upgrade your shipping to overnight to get it to you the next dayWe apologize for any delays or confusion with this orderWe also issued a courtesy 10% refund for the inconveniencePlease let us know if you have any other questionsThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Here is a copy of a response to my orderOrder Number: [redacted] Shipping Information [redacted] ***DATEDESCRIPTIONQTYORDER STATUS08/10/3:AMInk Injected Wristbands275ScheduledIf you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at http://24hourwristbands.com/support-customer-service/Important Notes,Please remember the following as you await your order:Do not be worried if your items ship in separate packagesFor faster delivery, we ship from multiple locations throughout the country and sometimes from overseas (if applicable).To check order status, check tracking, or return an item, please visit http://24hourwristbands.com/login-my-account/Remember you cannot cancel your order if it has been confirmedThank You!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not received the product they "claimed" to have shpped out once I started the complaint processI have requested numerous times for a FULL refund and they have stopped respondingI have went to my bank and disputed the charge because I heard nothing back from Revdex.com or Netbrand MediaAs I have stated on several occasions, this order took too long, I still do not have my product; and I no longer want the product or any other dealings with this companyI want a FULL refund and will do whatever I need to until I receive it.I am attaching copies of the emails I sent them which happens to be th eonly way I can get any response Regards,
Dear Customer, We are sincerely sorry for any confusion or inconvenience our ordering system may have caused youPlease note that it is stated clearly, right below the ‘add to cart’ button that: Subtotal does not include tax (if applicable) Please Note: The cut off time for Rush Production Order is 10AM CST We see that you ordered printed wristbands and opted for the Promotion: Free Wristbands - Shipping & Handling [+15.00]Please know that this promotional offer has a shipping and handling charge of $as stated in our website Further below the order-submit button, right under the displayed reviews, we provide some information regarding the bandsOne of those states: **free wristbands are available to orders of silicone wristbands or moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch wristbands) or $(for inch, inch, and inch wristbands) will apply All free wristbands will be identical to the original order in size, message (including fonts and artwork) and selected optionsIf the original order contains multiple colors, then your free bands will be made in one of those colors, chosen at randomIf you have a color preference, please let us know and we will try to accommodate youAdditional colors, options, and rush services that are not included in your original order will require a surcharge Additionally, kindly note that it is mentioned in our terms and conditions that additional charges such as tax, customs, etc may be applicable to order sub-total which is what is shown initiallyNonetheless, we are extremely sorry for the inconvenience The allocation of the charges are as follows: SubTotal: $ Coupon Discount: - $ Tax Total: $ Total: $ [Note: Subtotal also includes the $shipping and handling fee for the promotional bands and the shipping charges which is $34.69.] We are sorry for the delayPlease know that it took a little more time than anticipated to process the refundBut rest assured that the refund has been fully processed We have refunded you, in full, $to transaction [redacted] on 4/Please check with your bankIt may take the bank a few business days to process the transaction in order for it to show up in your statement As your desired settlement has been met, we hope and consider this issue to be resolvedFeel free to contact us via the ticketing system if you have any queries and a representative shall respond to your query within business hours Again, apologies for any inconvenienceWe hope our relationship will not be tarnished and we hope this will not prevent you from ordering from us again Have a good day ahead Warmest regards, 24hourwristbands / [redacted] Style Definitions */ 4/30/ Complaint I placed an order for custom wrist bandsThey had a special for free bands since I was purchasing alreadySo I clicked yes on the offerNo where was it stated that I would be charged $for shipping on the free bandsSo, I chose the $shipping fee and then went to checkout I reviewed my order there wasn't any extra charges listedEverything was correctSo clicked place orderWhen I got my confirmation and looked it over there was the $extra shipping fee hiding in the items listThere is also a S/H & insurance fee of $that was at the bottom by the order totalMy order total somehow went from $before payment to $after I paidI immediately opened a customer support ticketThe response was to tell me that they charge $for the free bands that are certain sizes and $for othersHer offer was to take the free bands off and refund the $I responded that I want to cancel my entire order and get a full refundNo response yetI then called the company and the man I spoke with said he would refund the $10.70, but he didn't have the authority to cancel and refund my whole orderSo he opened up another support ticketNo response yet on that one either Desired Resolution I would like to receive a full refund Consumer Business Dialog