Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
I am not happy with what has been presented. Not because I'm ungrateful, but because I have cancelled this order days ago. On top of that I have been promised a refund since the 21st of April and have not seen one dollar refunded. Also I am and have been very frustrated, because when I ask to speak to a manager or team leader, their is never one available. To me it seems as though the company is hiding something. So I have no wishes to shop or purchase with this company again and I will like to proceed in having them blacklisted from other [redacted] shopping with them.
Regards,
Hello, thanks for your post. We have attached a screen shot of the part of the ordering process where you select production time. That question mark right next to production time opens up and clearly states that production time is based off business days. You also have to agree to the Terms and...
Conditions, which again clearly states that we base our scheduling off business days. We are called 24hourwristbands.com because we were the first to offer 24 hour rush production. We also have representatives here 7 days a week and we do have teams working around the clock in both our US and Chinese facilities. We apologize for any confusion, but what we will do as a courtesy is refund the difference between the overnight shipping option and the ground shipping option. The refund for $36.90 will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Here is a copy of a response to my orderOrder Number: [redacted]Shipping Information[redacted]DATEDESCRIPTIONQTYORDER STATUS08/10/15 3:01 AMInk Injected Wristbands275ScheduledIf you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at http://24hourwristbands.com/support-customer-service/Important Notes,Please remember the following as you await your order:Do not be worried if your items ship in separate packages. For faster delivery, we ship from multiple locations throughout the country and sometimes from overseas (if applicable).To check order status, check tracking, or return an item, please visit http://24hourwristbands.com/login-my-account/Remember you cannot cancel your order if it has been confirmed. Thank You!
Dear [redacted],
We are extremely sorry to hear that of the banners did not
turn out as your ordered themPer our records for your order [Order #[redacted]], you were also dissatisfied with
the yard signs, which you reported within days of receiptWe have
duly
resolved the issue by remaking the entire order of the yard signs for youHowever, please understand that our representatives were only following protocol
when they denied your claim for the banners as you received the order on May
via [redacted] Tracking Number: [redacted], but opened a claim on August 20, almost
months after receipt of the productsAs per our terms, all claims of defect must be reported
within days of receipt of the productsThis is because the products we sell
are for promotional purposes and some may be prone to wearing and tearing over
time which is why we do not process claims that are more than days old
Nonetheless, we completely understand your situation and after
reconsidering the importance of this event for you, we are willing to allow a one-time
exception and process your claimYou paid a total of $for bannersAs you had
issues with banners, we are willing to give you a store credit for the amount
of the banners which is $Please respond back to us so we an issue this store credit for you
We hope we were able to clarify why your claim was initially denied and we hope this resolves the issue.Have a nice day.Regards,
Imprint.com
Thank you for taking the time to acknowledge and respond. I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product. This will occur when product is worn. If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard. I am not a person that habitually returns items, which is why I was not hasty to file a complaint. As time went on and more and more bracelets out of the 300 we purchased changed color, the more it burdened my heart to speak up and desire something be done. We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of others.Thank you for your patience with me in this process as well. I am satisfied at this point that I have been heard and you understand. You need not do anything further.Have a good day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I can't really understand why this company is so unwilling to apologize for the largest part of my complaint - the customer service treatment I received. THAT part of the process was entirely in their control and from reading [redacted] reviews and other complaints this is a HUGE issue for this company. But instead of taking responsibility and apologizing, they make more excuses and hope throwing about $10 at me will solve the issue. It's become clear to me that they don't care and are completely unwilling to accept responsibility for the actions of their employees or apologize to a customer who was treated so despicably. It's honestly appalling and I hope the Revdex.com is taking careful note of how they're behaving. I implore Revdex.com to revoke their support of this company.It's simple. All I truly want is for them to take responsibility for the actions of their employees and apologize. After all, I was yelled at and hung up on by not one but TWO "customer service" employees. It's a truly simple thing. And it's customer service basics. It's the one thing all customer service teams are there to do - apologize when things go wrong. I should know, I worked in customer service for years. I don't understand why they won't do this. Their employees behaved horribly. And research shows this is a regular occurrence and commonplace when dealing with customers. The only right thing to do is accept it, admit it happened, apologize, and commit themselves to never letting it happen again.I can't say I'm holding my breath that this will happen though, considering that twice now they've made excuses, passed responsibility away from their team, and avoided the customer service issue altogether. It's astonishing, but sadly not surprising considering how I've been treated through this entire process and now having read the multitudes of complaints from other customers.
Signed,Someone who can't understand why Revdex.com would support this company - [redacted]
Hello, thanks for this information. We went ahead and approved a refund of $207.00 today and that refund will reflect on your account within 1-3 business days. We apologize for any inconvenience and we hope that this issue is now resolved. Please let us know if you have any other questions. Thanks.
Hello, it looks as though you spoke to our customer service team this morning and you approved a 25% refund in the amount of $502.00. We are issuing that refund today and it will reflect on your account within 1-3 business days. We hope that this claim can be considered resolved and if you have any other questions, please let us know. Thanks.
This claim will continue to go back and forth because the customer is not willing to accept their order even though it was made correctly. The best we can offer is that the customer sends the product back to us in full at their expense and we will issue a policy refund of 75% of the total. We hope that this claim can come to a close. Thanks.
[redacted]
We apologize for any inconvenience you had to face regarding your order but please know your order was for [redacted] that are engraved and does not have any ink on it as it is clearly stated in our website. As this was an online order and not a phone order we processed...
your product exactly like it was placed. Hence, there was no mistake made from our side as the order was made exactly according to the invoice. We understand your disappointment and are sincerely sorry for this as this order had sentimental value to you but please try to understand that your order was produced exactly how it was placed online and no font color could be added to it until and unless you chose another type of wristband. We regret to inform you that we cannot issue a remake or refund for this order as there was no fault from our part, we have always prioritized customer service over all aspects so it very disappointing for us to have you displeased, we would like to offer a 10% discount on a future order as a token of our gratitude. We hope this mishap will not tarnish your relationship with us, please contact us via our ticketing system for any further information. Thank you.Regards,[redacted]
Hello, we clearly stated in our response that we have no problems refunding the order once the product is returned to us. The order was a standard production order which does take up to 15 business days to produce. The most we can offer is a 25% refund if you would like to keep the product. We can't let the customer have the product and still get refunded a substantial amount. Please let us know. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
I am not happy with what has been presented. Not because I'm ungrateful, but because I have cancelled this order days ago. On top of that I have been promised a refund since the 21st of April and have not seen one dollar refunded. Also I am and have been very frustrated, because when I ask to speak to a manager or team leader, their is never one available. To me it seems as though the company is hiding something. So I have no wishes to shop or purchase with this company again and I will like to proceed in having them blacklisted from other [redacted] shopping with them.
Regards,
Hello, thanks for your post. We have attached a screen shot of the part of the ordering process where you select production time. That question mark right next to production time opens up and clearly states that production time is based off business days. You also have to agree to the Terms and...
Conditions, which again clearly states that we base our scheduling off business days. We are called 24hourwristbands.com because we were the first to offer 24 hour rush production. We also have representatives here 7 days a week and we do have teams working around the clock in both our US and Chinese facilities. We apologize for any confusion, but what we will do as a courtesy is refund the difference between the overnight shipping option and the ground shipping option. The refund for $36.90 will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Here is a copy of a response to my orderOrder Number: [redacted]Shipping Information[redacted]DATEDESCRIPTIONQTYORDER STATUS08/10/15 3:01 AMInk Injected Wristbands275ScheduledIf you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at http://24hourwristbands.com/support-customer-service/Important Notes,Please remember the following as you await your order:Do not be worried if your items ship in separate packages. For faster delivery, we ship from multiple locations throughout the country and sometimes from overseas (if applicable).To check order status, check tracking, or return an item, please visit http://24hourwristbands.com/login-my-account/Remember you cannot cancel your order if it has been confirmed. Thank You!
Dear [redacted],
We are extremely sorry to hear that of the banners did not
turn out as your ordered themPer our records for your order [Order #[redacted]], you were also dissatisfied with
the yard signs, which you reported within days of receiptWe have
duly
resolved the issue by remaking the entire order of the yard signs for youHowever, please understand that our representatives were only following protocol
when they denied your claim for the banners as you received the order on May
via [redacted] Tracking Number: [redacted], but opened a claim on August 20, almost
months after receipt of the productsAs per our terms, all claims of defect must be reported
within days of receipt of the productsThis is because the products we sell
are for promotional purposes and some may be prone to wearing and tearing over
time which is why we do not process claims that are more than days old
Nonetheless, we completely understand your situation and after
reconsidering the importance of this event for you, we are willing to allow a one-time
exception and process your claimYou paid a total of $for bannersAs you had
issues with banners, we are willing to give you a store credit for the amount
of the banners which is $Please respond back to us so we an issue this store credit for you
We hope we were able to clarify why your claim was initially denied and we hope this resolves the issue.Have a nice day.Regards,
Imprint.com
Thank you for taking the time to acknowledge and respond. I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product. This will occur when product is worn. If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard. I am not a person that habitually returns items, which is why I was not hasty to file a complaint. As time went on and more and more bracelets out of the 300 we purchased changed color, the more it burdened my heart to speak up and desire something be done. We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of others.Thank you for your patience with me in this process as well. I am satisfied at this point that I have been heard and you understand. You need not do anything further.Have a good day
This claim has already been closed and the partial refund has been issued. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I can't really understand why this company is so unwilling to apologize for the largest part of my complaint - the customer service treatment I received. THAT part of the process was entirely in their control and from reading [redacted] reviews and other complaints this is a HUGE issue for this company. But instead of taking responsibility and apologizing, they make more excuses and hope throwing about $10 at me will solve the issue. It's become clear to me that they don't care and are completely unwilling to accept responsibility for the actions of their employees or apologize to a customer who was treated so despicably. It's honestly appalling and I hope the Revdex.com is taking careful note of how they're behaving. I implore Revdex.com to revoke their support of this company.It's simple. All I truly want is for them to take responsibility for the actions of their employees and apologize. After all, I was yelled at and hung up on by not one but TWO "customer service" employees. It's a truly simple thing. And it's customer service basics. It's the one thing all customer service teams are there to do - apologize when things go wrong. I should know, I worked in customer service for years. I don't understand why they won't do this. Their employees behaved horribly. And research shows this is a regular occurrence and commonplace when dealing with customers. The only right thing to do is accept it, admit it happened, apologize, and commit themselves to never letting it happen again.I can't say I'm holding my breath that this will happen though, considering that twice now they've made excuses, passed responsibility away from their team, and avoided the customer service issue altogether. It's astonishing, but sadly not surprising considering how I've been treated through this entire process and now having read the multitudes of complaints from other customers.
Signed,Someone who can't understand why Revdex.com would support this company - [redacted]
Hello, thanks for this information. We went ahead and approved a refund of $207.00 today and that refund will reflect on your account within 1-3 business days. We apologize for any inconvenience and we hope that this issue is now resolved. Please let us know if you have any other questions. Thanks.
Hello, it looks as though you spoke to our customer service team this morning and you approved a 25% refund in the amount of $502.00. We are issuing that refund today and it will reflect on your account within 1-3 business days. We hope that this claim can be considered resolved and if you have any other questions, please let us know. Thanks.
This claim will continue to go back and forth because the customer is not willing to accept their order even though it was made correctly. The best we can offer is that the customer sends the product back to us in full at their expense and we will issue a policy refund of 75% of the total. We hope that this claim can come to a close. Thanks.
[redacted]
We apologize for any inconvenience you had to face regarding your order but please know your order was for [redacted] that are engraved and does not have any ink on it as it is clearly stated in our website. As this was an online order and not a phone order we processed...
your product exactly like it was placed. Hence, there was no mistake made from our side as the order was made exactly according to the invoice. We understand your disappointment and are sincerely sorry for this as this order had sentimental value to you but please try to understand that your order was produced exactly how it was placed online and no font color could be added to it until and unless you chose another type of wristband. We regret to inform you that we cannot issue a remake or refund for this order as there was no fault from our part, we have always prioritized customer service over all aspects so it very disappointing for us to have you displeased, we would like to offer a 10% discount on a future order as a token of our gratitude. We hope this mishap will not tarnish your relationship with us, please contact us via our ticketing system for any further information. Thank you.Regards,[redacted]
Hello, we clearly stated in our response that we have no problems refunding the order once the product is returned to us. The order was a standard production order which does take up to 15 business days to produce. The most we can offer is a 25% refund if you would like to keep the product. We can't let the customer have the product and still get refunded a substantial amount. Please let us know. Thanks.