[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for your help with this matter.
Hello, this order was placed with our company through our
[redacted] ordering system. The customer approved the order and it was produced
within 15 business days which is the maximum amount of days under the standard
production time frame of 6-15 business days as stated in our terms and conditions as...
well as the ordering page. The customer has received the
order and has not contacted us with any issues regarding the product they received.
Order was shipped via [redacted] We do apologize for not shipping the order with the expedited option selected, but we did reimburse the customer for those rush shipping charges. If the customer does not want the
product, we ask that they return it in full for a refund. We have already issued the refund of $72.80 and it should have reflected on the customer's account. Thank you.
Hello, thanks for your post. We had the full refund approved for this order yesterday and it should reflect on your account within 1-3 business days from today. If you have any other questions, please let us know how we can help. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have now received the refund offered by the company and consider the matter to be resolved to my satisfaction.Thank you for your assistance with this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted] [mailto:lmott[redacted]@gmail.com] Sent: Wednesday, December 16, 2015 9:30 AM To: drteam Subject: #[redacted] Hello, This matter was closed yesterday due to my lack of response. I was still waiting for resolution, which I finally received at 11:30 pm last night. Please revise the resolution to indicate that the client was issued full reimbursement and intends to try another product them again. Sincerely, [redacted]
Hello, we canceled order because of out of stock ((250 - Black Drawstring Non Woven Tote Bags)). Requested refund $273.09, updated and closed ticket. The refund will reflect on your account within 1-3 business days. Thank you.
Hello, we have no problems refunding the order once the product is returned to us. The order was a standard production order which does take up to 15 business days to produce. The most we can offer is a 25% refund if you would like to keep the product. Please let us know. Thanks.
[redacted]We apologize for any inconvenience that you had to face with your order, please know that we have issued a full refund of $151.82 to [redacted] We understand your frustration and apologize for the fact that your order was indeed delayed, we have always prioritized our customers...
over all aspects and have always done the most we can with the best of our abilities to help our customers and resolve their issues but there are some times when orders fall through regardless and we are unable to rectify our mistakes. We hope this mishap will not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order if you choose as a token of apology and goodwill. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have attached a screenshot of the order I am disputing. In it, my order number is clearly seen at the end of the URL. As I have indicated by the red arrows, 24HourWristbands claims that standard production time is six days. I can find nowhere a statement that standard production is 7-15 days, as their reply to my complaint claims. It is simply misleading, and I am shocked at their response thus far.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].While they did ship me the product, I did not have any choice but to receive it because of their non-existent customer service.I emailed them twice to cancel my full order to which they ignored.I called them about 8 times throughout the day to which their line was busy.On one occasion I was able to get on a call queue and after waiting 20 minutes I received a busy signal.Yet, I was able to get in touch with their sales department easily, but they refused to help me cancel my order or contact the correct people.As I stated in my complaint, this is an unethical company that should be forced to provide FULL pricing before a customer approves an order.
Dear Kimberly [redacted]We would first like to apologize for any inconvenience that you have faced, please know that your claim was denied only because it took more than seven days for the claims pictures to be submitted. We would have reimbursed you for the [redacted] only if your claim was filed...
within the claim period but we we understand your frustration and realize that your [redacted] were defective nonetheless which is why we would like to offer a 50% discount on your [redacted] and a further 10% on a future order if you choose as we cannot provide a full refund at the moment because of the limitations that we have with the claim period according to our terms and conditions. Please let us know if that is alright so we can issue the refund and rectify this issue. Thank you.Sincerely,24HourWristbands.com
Hello, thanks for contacting us. We can confirm that your request was approved and a refund was issued for $178.00 to transaction [redacted] on 7/13/15. We also see that a combined $44.97 was also refunded in June. The refund usually takes 1-3 business days to reflect on your account so we...
thank you for your patience with this matter. We accepted responsibility for the mistake on our end. If you have any other questions, please feel free to contact us at anytime. Thanks.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/2016 and assigned ID [redacted]Sent: Wednesday, April 20, 2016 8:59 AM Subject: Re: [redacted] complaint I received the full refund from them. I can close the complaint. Jessica L[redacted] Sent from my iPhone
Hello, due to the defect in production of your order we are
issuing a full refund for this order. Thanks for your
patience with this matter. The refund will reflect on your account within 1-3
business days. Please let us know if you have any other questions. Thanks.
Hello [redacted], it looks as though your issue is being handled by our Claims team and once they receive the image of your product we can move forward. Thanks.
[redacted]o, we apologize for the inconvenience you experienced and we will definitely will accept full responsibility for this mistake on our end. We will have a check issued for a full refund to you immediately. Please provide who you would like the check made out to and we will have our accounting team...
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/20/2015 and assigned ID [redacted].
Regards,
Dear Customer,We are extremely sorry for any inconvenience that you may have faced regarding your order [#[redacted]] with us. Please know that we shipped your order in 2 separate shipments via FedEx Tracking #[redacted] & FedEx Tracking #[redacted], which should contain all 12 yard signs...
along with the stands.However,
as you claim to not have received them, we are currently investigating
with our shipping department regarding this matter and we are expecting a
response soon. Apologies for this inconvenience, however, kindly
understand that this is a protocol that must be followed from our end. Furthermore,
please know that, should your claim be found legitimate, we will
promptly ship you the wire stands as soon as possible to the shipping
address you provided.Note that it will not be possible for us to
meet your deadline of 9/14, since as per our terms, any and all
corrected orders will ship via ground shipping unless expedited charges
are paid for. Kindly provide an extended deadline if you have one. We
will try our best to provide you with a resolution that will suit you
best.Again, we would like to sincerely apologize for the hassle
and we earnestly request you to bear with us until we get a response. Once we do, we shall get back to you via the ticketing system. Thank you very much for your patience & consideration.Best regards,Imprint.com.
Hello, we have issued a full refund for the total amount of $235.00. We apologize any inconvenience that you had to deal with in receiving a product that was not to your satisfaction. $151.06 had to be refunded via check and we are sending that to the address on the order. Please let us know if you...
have any other questions in regards to this issue. We can now close this claim. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
To the company;While you can feel that these actions were "premature and unnecessary" your customer service is lousy and multiple times I have tried to reach out to you, and two tickets later and many waisted minutes on the phone. I have been hung up on and only now have you resolved my sitution. THis was a last stitch efforrt since I could not get anyone, or a direct answer in my tickets. It took you 10 days to even come to me that my order couldn't be handlds, when by then I should of already had the items. Look at your Facebook somtime and read your reviews, I'm also not the only one that has has to go this route to get your attention.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for your help with this matter.
Hello, this order was placed with our company through our
[redacted] ordering system. The customer approved the order and it was produced
within 15 business days which is the maximum amount of days under the standard
production time frame of 6-15 business days as stated in our terms and conditions as...
well as the ordering page. The customer has received the
order and has not contacted us with any issues regarding the product they received.
Order was shipped via [redacted] We do apologize for not shipping the order with the expedited option selected, but we did reimburse the customer for those rush shipping charges. If the customer does not want the
product, we ask that they return it in full for a refund. We have already issued the refund of $72.80 and it should have reflected on the customer's account. Thank you.
Hello, thanks for your post. We had the full refund approved for this order yesterday and it should reflect on your account within 1-3 business days from today. If you have any other questions, please let us know how we can help. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have now received the refund offered by the company and consider the matter to be resolved to my satisfaction.Thank you for your assistance with this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted] [mailto:lmott[redacted]@gmail.com] Sent: Wednesday, December 16, 2015 9:30 AM To: drteam Subject: #[redacted] Hello, This matter was closed yesterday due to my lack of response. I was still waiting for resolution, which I finally received at 11:30 pm last night. Please revise the resolution to indicate that the client was issued full reimbursement and intends to try another product them again. Sincerely, [redacted]
Hello, we canceled order because of out of stock ((250 - Black Drawstring Non Woven Tote Bags)). Requested refund $273.09, updated and closed ticket. The refund will reflect on your account within 1-3 business days. Thank you.
Hello, we have no problems refunding the order once the product is returned to us. The order was a standard production order which does take up to 15 business days to produce. The most we can offer is a 25% refund if you would like to keep the product. Please let us know. Thanks.
[redacted]We apologize for any inconvenience that you had to face with your order, please know that we have issued a full refund of $151.82 to [redacted] We understand your frustration and apologize for the fact that your order was indeed delayed, we have always prioritized our customers...
over all aspects and have always done the most we can with the best of our abilities to help our customers and resolve their issues but there are some times when orders fall through regardless and we are unable to rectify our mistakes. We hope this mishap will not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order if you choose as a token of apology and goodwill. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have attached a screenshot of the order I am disputing. In it, my order number is clearly seen at the end of the URL. As I have indicated by the red arrows, 24HourWristbands claims that standard production time is six days. I can find nowhere a statement that standard production is 7-15 days, as their reply to my complaint claims. It is simply misleading, and I am shocked at their response thus far.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].While they did ship me the product, I did not have any choice but to receive it because of their non-existent customer service.I emailed them twice to cancel my full order to which they ignored.I called them about 8 times throughout the day to which their line was busy.On one occasion I was able to get on a call queue and after waiting 20 minutes I received a busy signal.Yet, I was able to get in touch with their sales department easily, but they refused to help me cancel my order or contact the correct people.As I stated in my complaint, this is an unethical company that should be forced to provide FULL pricing before a customer approves an order.
Dear Kimberly [redacted]We would first like to apologize for any inconvenience that you have faced, please know that your claim was denied only because it took more than seven days for the claims pictures to be submitted. We would have reimbursed you for the [redacted] only if your claim was filed...
within the claim period but we we understand your frustration and realize that your [redacted] were defective nonetheless which is why we would like to offer a 50% discount on your [redacted] and a further 10% on a future order if you choose as we cannot provide a full refund at the moment because of the limitations that we have with the claim period according to our terms and conditions. Please let us know if that is alright so we can issue the refund and rectify this issue. Thank you.Sincerely,24HourWristbands.com
Hello, thanks for contacting us. We can confirm that your request was approved and a refund was issued for $178.00 to transaction [redacted] on 7/13/15. We also see that a combined $44.97 was also refunded in June. The refund usually takes 1-3 business days to reflect on your account so we...
thank you for your patience with this matter. We accepted responsibility for the mistake on our end. If you have any other questions, please feel free to contact us at anytime. Thanks.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/2016 and assigned ID [redacted]Sent: Wednesday, April 20, 2016 8:59 AM Subject: Re: [redacted] complaint I received the full refund from them. I can close the complaint. Jessica L[redacted] Sent from my iPhone
Hello, due to the defect in production of your order we are
issuing a full refund for this order. Thanks for your
patience with this matter. The refund will reflect on your account within 1-3
business days. Please let us know if you have any other questions. Thanks.
Hello [redacted], it looks as though your issue is being handled by our Claims team and once they receive the image of your product we can move forward. Thanks.
[redacted]o, we apologize for the inconvenience you experienced and we will definitely will accept full responsibility for this mistake on our end. We will have a check issued for a full refund to you immediately. Please provide who you would like the check made out to and we will have our accounting team...
take care of this for you. Thanks.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/20/2015 and assigned ID [redacted].
Regards,
Dear Customer,We are extremely sorry for any inconvenience that you may have faced regarding your order [#[redacted]] with us. Please know that we shipped your order in 2 separate shipments via FedEx Tracking #[redacted] & FedEx Tracking #[redacted], which should contain all 12 yard signs...
along with the stands.However,
as you claim to not have received them, we are currently investigating
with our shipping department regarding this matter and we are expecting a
response soon. Apologies for this inconvenience, however, kindly
understand that this is a protocol that must be followed from our end. Furthermore,
please know that, should your claim be found legitimate, we will
promptly ship you the wire stands as soon as possible to the shipping
address you provided.Note that it will not be possible for us to
meet your deadline of 9/14, since as per our terms, any and all
corrected orders will ship via ground shipping unless expedited charges
are paid for. Kindly provide an extended deadline if you have one. We
will try our best to provide you with a resolution that will suit you
best.Again, we would like to sincerely apologize for the hassle
and we earnestly request you to bear with us until we get a response. Once we do, we shall get back to you via the ticketing system. Thank you very much for your patience & consideration.Best regards,Imprint.com.
Hello, we have issued a full refund for the total amount of $235.00. We apologize any inconvenience that you had to deal with in receiving a product that was not to your satisfaction. $151.06 had to be refunded via check and we are sending that to the address on the order. Please let us know if you...
have any other questions in regards to this issue. We can now close this claim. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
To the company;While you can feel that these actions were "premature and unnecessary" your customer service is lousy and multiple times I have tried to reach out to you, and two tickets later and many waisted minutes on the phone. I have been hung up on and only now have you resolved my sitution. THis was a last stitch efforrt since I could not get anyone, or a direct answer in my tickets. It took you 10 days to even come to me that my order couldn't be handlds, when by then I should of already had the items. Look at your Facebook somtime and read your reviews, I'm also not the only one that has has to go this route to get your attention.